Management & Technology Consultants

A Good Practice Framework to Reinforce the Exchange of Good

Practice in eGovernment

IST4Balt WORKSHOP - 29-30 June 2006 - ESTONIA Dr. Arne Jaitner, Senior Consultant, BearingPoint

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Agenda

Purpose and Framework Features

Status Good Practice Framework (GPF)

Case Statistics

Ongoing activities

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What is …

… eGovernment Use of ICT in public administrations

… Good practice Successful solutions or approaches which follow accepted standards

… Good practice case Project, initiative, service, standard, …

… Good practice exchange Case replication Copying with local adaptations Learning from good practices elsewhere Exchanging experiences

The Good Practice Framework (GPF) is the main instrument for

eGovernment Good Practice exchange in the European Union.

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Launch of the GPF Project,

January

Launch of the GPF Portal, June 2005

eGovernment Communication,

September

eGovernment Conference,

Como

Lisbon Strategy a dynamic, knowledge

based economy

2000 2003 Jan 2005 June 2005 Year

Roadmap to the GPF

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Good Practice Exchange

StrategyInternal

PlanningProject

DefinitionProject

ApprovalTender

DefinitionPublic Tender

Project Implement.

Project Exploit.

Project Cycle

Knowledge exchangeKnowledge exchange

ICTCompanies

ICT Company selected

Contacting other similar experiences in other Public Administrations

Through and by demand of civil servants

Tools and mechanisms are necessary

Exchange through GPF

Sharing experiences of results

Through and by demand of civil servants

Tools and mechanisms are necessary

Exchange through GPF

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Features of the Good Practice Framework

Template for description of well-defined eGovernment cases

Voluntary self-assessment

Database with a simple and a complex search function

Expert know-how on general or special eGovernment features

News, events, publications, documents and links 

Quick start flyers in 8 languages

90 minutes for Good Practice exchange!

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Status GPF I

Number of cases in database

0

50

100

150

200

250

Jun 05 Aug 05 Oct 05 Dec 05 Feb 06 Apr 06 Jun 06

240 Good Practice cases Visits per case range from

41 to 946953 experts and registered

users 445 documents 192 links48 publications 17 events 10 news entries

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Status GPF II

Top match for ‘egovernment good practice’ under Google

Publications about the Good Practice Framework among others in the Behördenspiegel, eGovernment Computing, eGov Monitor, eu-forum, IDABC eGovernment Observatory, Gazeta Samorządu i Administracji

Next to short visits of under 30 seconds, the visit length of 30-60 minutes is most common

Enquiries according to domains: commercial (.com), network (.net), Italy, United Kingdom, Germany, Poland, international (.int), Belgium, Spain

On average 10000 hits, 8300 visits, 3000 visitors per month

Possibility of two-way linkage and exchange of newsletter articles, contact: info@egov-goodpractice.org

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Workshops

WORKSHOP SUBJECTPARTICI-PANTS

COUNTRIES INVOLVED

PRESEN-TATIONS

BrusselsGood Practice Dissemination

68 17 7

BerlinEffective and

Efficient eGovernment

89 14 7

WarsawInclusive

eGovernment115 16 11

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GPF quality assurance

User submitted content is quality checked ex post twice weekly

Links are added as they are found, accessibility is checked twice weekly

New content is added each week to news, events, publications and documents sections

News items older than one month and past events are removed and archived

Owners of older cases are contacted with the request to update their case descriptions one year after entry

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Cases according to client groups

Multiple answers possible - 437 answers.

Category of clients

0

20

40

60

80

100

120

140

160

Citizens Administration Business Intermediaries Civil society

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No multiple answers – eService comprises information, communication, transaction.

Cases according to definition

Case definitionStandards

1%Technology5%

Competition1%

Interoperability1%

eService61%

Initiative/program31%

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Citizen eService cases according to subject

Multiple answers possible - only eServices for citizens.

Top10 eServices for citizens

0

5

10

15

20

25

30

35

40

Training Health related Social services Disabled related Certificates Register nat.persons

Policydevelopment

Elderly Income taxes Social security

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Business eService cases according to subject

Multiple answers possible - only eServices for businesses.

Top10 eServices for businesses

0

5

10

15

20

25

Statisticaloffices

Registercorporate

Registration Corporationtax

Procurement VAT Socialcontribution

Environment Customs Identity token

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Cases according to Manchester topics

155 assignments relating to 147 cases out of 240 online– the other 93 cases could not be clearly assigned.

Relation to the Manchester topics

0

10

20

30

40

50

60

Effective andEfficient

eGovernment

High Impact Services eInclusion eDemocracy eIdentification

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Ongoing activities

Assigning content to Agenda topics

Focus on Manchester Declaration Agenda topics:

– Effective and efficient eGovernment (Workshop Berlin, Jan 06)

– eInclusion (Workshop Warsaw, April 06)

– High Impact Services/eProcurement (Workshop Paris, September 06)

– Electronic Identification and eDemocracy(Workshops Brussels, tbd)

Support of community building for Agenda topics

Installation of channels for the Agenda topics (accessible for registered members/experts)

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YourYour contribution to the GPF

The GPF needs your participation to work effectively!

Please:

Register as an expert or user

Add your good practice cases, documents, events information etc.

Share your knowledge in the discussion forum

Use the self assessment

Pass the website address to your eGovernment colleagues

Become a member of the GPF community

www.egov-goodpractice.org

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Thank you for your time and attention.

Any Questions or Comments?

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Author

This presentation was prepared by:

Dr. Arne Jaitner, Senior Consultant

BearingPoint GmbH

Kurfürstendamm 207-208

10719 Berlin

Phone: +49.30.88004-1018

Fax: +49.30.88004-9016

e-Mail: arne.jaitner@bearingpoint.com