Management strategies and skills
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Transcript of Management strategies and skills
MANAGEMENT STRATEGIES AND SKILLS
“No great manager
or leader
ever fell from heaven,
its learned
not inherited.”
Tom Northup
1. Hierarchy and leadership
-Leadership, management and
authority
-Leadership in nowadays
-Theories about leadership
2. Specific management skills
-Leader building
-Team
-Communication skills
-Types of communication
-Active listening
-Innovation and creativeness
-Time management
3. Special management skills
-Motivation
-Feed back
-Emotional intelligence
-Stress management “Management is doing things right;
leadership is doing the right things”.
Peter Drucker
4. Negociation and conflict resolution skills
-Conflict
-Types of conflict
-Conflict resolution skills
-Negotiation skills
-Emotional selfcontrol
5. Ethics and
management
-Leadership and
professional ethics
-Communicative
and ethical skills
1. HIERARCHY AND LEADERSHIP
“Leadership is the art of ccomplishing
more than the science of management
says is possible.”
Colin Powell
-Leadership: process of social influence in which one person can enlist the aid and support of others in the
accomplishment of a common task.
-Management: process of organization and coordination of the activities of a business in order to achieve
defined objectives.
-Authority: Institutionalized and legal power inherent in a particular job, function, or position that is meant
to enable its holder to successfully carry out his or her responsibilities.
-Leadership in nowadays: Globalisation 2.0, scarcity of strategic resources, demographic shifts, digital
lifestyle & work, individualisation, technological convergence.
1. HIERARCHY AND LEADERSHIP
“He who has never learned
to obey
cannot be
a good commander.”
Aristotle
Theories about leadership: trait theories, behavioural theories, contingency theories, transformational
theories.
Types of managers/leader: autocratic, bureaucratic, charismatic, participative, laissez-faire, people-oriented,
servant, task-oriented, transactional, transformational.
2. SPECIFIC MANAGEMENT SKILLS
“To lead people,
walk beside them.”
David Pardey
-Leader building: self-learning, encouraging creativity and contributions, exemplarity, passion,
communication, positive attitude, inspirational motivation, recognition.
-Team: collection of people with a full set of complementary skills required to complete a task, job, or
project.
2. SPECIFIC MANAGEMENT SKILLS
“Good management is the art
of making problems so interesting
and their solutions so constructive
that everyone wants
to get to work and deal with them.”
Paul Hawkeen
-Communication skills: listening, body language, clarity & concision, friendliness, confidence, empathy,
open-mindedness, respect, feed back, picking the right medium.
-Types of communication: -verbal (linguistic), non-verbal (paralinguistic/vocalics, kinesics, proxemics,
haptics, chronemics); -face-to-face/direct, distant/indirect; -interpersonal, organizational, mass.
-Active listening: comprehending, retaining, responding, tactic, use, overcoming listening barriers.
2. SPECIFIC MANAGEMENT SKILLS
“One does not discover
new continents
without consenting
to lose sight of the shore.”
André Gide
-Innovation & creativity: new idea, device or process/phenomenon whereby something new is created.
-Time management: Planning, programming, controlling time thieves
3. SPECIAL MANAGEMENT SKILLS
“The only way
to do great work
is to love
what to do.”
Steve Jobs
-Motivation: process that initiates, guides, and maintains goal-oriented behaviors.
-Types: external, internal
3. SPECIAL MANAGEMENT SKILLS
“Feed back is a gift.”
Stephen Lundin
-Feed back: evaluative information derived from a reaction or response.
-Types: negative feed back, positive feed back, negative feed forward, positive feed fordward
3. SPECIAL MANAGEMENT SKILLS
“For leaders,
the first task in management
has nothing to do with leading others;
step one is poses the challenge
of knowing and managing oneself.”
Daniel Goleman
-Emotional intelligence: ability to monitor one's own and other people's emotions, to discriminate between
different emotions and label them appropriately, and to use emotional information to guide thinking and
behavior.
-Factors: percibing, reasoning, understanding, managing.
3. SPECIAL MANAGEMENT SKILLS
“The great weapon
against stress
is our ability to choose
one thought over another.”
William James
-Stress management: prioritize, sort, delegate, remain positive, stay active, organize your enviroment, talk
out tough issues, be honest, reflection, take breaks, control your contact time, work for clarity.
4. Negociation and conflict resolution skills
“Peace is not the absence of conflict but
the ability to cope with it.”
Dorothy Thomas
-Conflict: disagreement through which the parties involved perceive a threat to their needs, interests or
concerns.
-Types of conflict: intrapersonal, interpersonal, intragroup, intergroup, strategic/interest, structural,
instrumental, cross-cultural.
4. Negociation and conflict resolution skills
“Conflict grows out of
ignorance and suspicion.”
Gordon B. Hinckley
-Conflict resolution skills: accepting conflict, calming agent, listening, analysis, neutral language,
separating person, working together, agreement, focusing on future, avoiding past, creativity, specify,
confidentiality, forgiveness.
-Negotiation skills: goals, trades, alternatives, relationship, expected outcomes, consequences, power,
possible solutions
4. Negociation and conflict resolution skills
“Example is leadership.”
Albert Schweitzer
-Emotional selfcontrol: awareness of feelings, keeping a journal, attention to “self talk, awareness of
having a choice.
5. Ethics and management
“We must be the change
we wish to see
in the world.”
Mahatma Gandhi
-Leadership and professional ethics: acting, making decisions and leading ethically
-Ethical leadership requires ethical leaders.
-If leaders are ethical, ethical practices are carried out throughout the organization.
5. Ethics and management
“In matters of style,
swim with the current:
in matters of principle,
stand like a rock.”
Thomas Jefferson
-Communicative and ethical skills:
1-Trustworthiness: reliability, dependability, admit mistakes, true to your word, worthy of confidence.
2-Integrity: keeping promises and commitments, maintenance loyalty to those not present, apologize
sincerely, action with honesty, taking responsibility and cleaning up after mistakes.
3-Relationships with the workforce: creation of a safe, healthy, attractive work environment, treatment
people with dignity and respect, providing fair opportunities, encourage self-development for them.
SUMMING UP
“If your actions inspire others
to dream more, learn more,
do more and become more,
you are a leader.”
John Quincy Adams
THANK YOU!
“Someone who wants to lead the orchestra
must turn his back on the crowd.”
Anonymus