Management Review Packet

True of False

There are five basic steps in the controlling process. True or False

There are five basic steps in the controlling process. True or False

TRUE

Employee motivation is influenced by both internal and external factors.

True or False

Employee motivation is influenced by both internal and external factors.

True or False

In Herzberg’s theory of motivation, the same factors provide both satisfaction and dissatisfaction for people. True or False

In Herzberg’s theory of motivation, the same factors provide both satisfaction and dissatisfaction for people. True or False

The terms implementing and directing mean essentially the same thing as they relate to business management. True or

False

The terms implementing and directing mean essentially the same thing as they relate to business management. True or

False

The assignment of work to employees is part of operations management.

True or False

The assignment of work to employees is part of operations management.

True or False

The most flexible type of organizational structure is decentralized. True or False

The most flexible type of organizational structure is decentralized. True or False

In an effective organization, most employees have more than one supervisor

from which to receive job assignments. True or False

In an effective organization, most employees have more than one supervisor

from which to receive job assignments. True or False

An organization chart explains where and how employees fit into the company. True

or False

An organization chart explains where and how employees fit into the company. True

or False

A schedule includes both the identification of tasks to be completed and the time

needed to complete each task. True or False

A schedule includes both the identification of tasks to be completed and the time

needed to complete each task. True or False

Goals provide the direction for a business. True or False

Goals provide the direction for a business. True or False

Dependability is an important leadership characteristic. True or False

Dependability is an important leadership characteristic. True or False

Effective leaders encourage others to share their ideas, experiences and opinions. True

or False

Effective leaders encourage others to share their ideas, experiences and opinions. True

or False

Position power is based on the ability to control resources, rewards, and

punishments. True or False

Position power is based on the ability to control resources, rewards, and

punishments. True or False

Managers are the only people who have power in an organization. True or False

Managers are the only people who have power in an organization. True or False

Human relations skills are among the easiest business skills to develop.

True or False

Human relations skills are among the easiest business skills to develop.

True or False

Most managers who want to become managers start their management careers as

supervisors. True or False

Most managers who want to become managers start their management careers as

supervisors. True or False

The primary work of all managers is grouped within six functions. True or False

The primary work of all managers is grouped within six functions. True or False

An experienced employee who is given the responsibility to be the leader of a group project would be classified as a manager.

True or False

An experienced employee who is given the responsibility to be the leader of a group project would be classified as a manager.

True or False

Supervisors spend most of their time on management functions. True or False

Supervisors spend most of their time on management functions. True or False

The term problem and symptom mean essentially the same thing. True or False

The term problem and symptom mean essentially the same thing. True or False

Human resource mangers are the only mangers that work with people.

True or False

Human resource mangers are the only mangers that work with people.

True or False

The first step in hiring a new employee is establishing a need for a new hire.

True or False

The first step in hiring a new employee is establishing a need for a new hire.

True or False

Employment agencies are businesses that actively recruit, evaluate, and help people

prepare for and locate jobs. True or False

Employment agencies are businesses that actively recruit, evaluate, and help people

prepare for and locate jobs. True or False

A layoff is the release of an employee from the company due to inappropriate work

behavior. True or False

A layoff is the release of an employee from the company due to inappropriate work

behavior. True or False

Some companies involve experienced employees from the department in which

the applicant will work in the actual interview of applicants. True or False

Some companies involve experienced employees from the department in which

the applicant will work in the actual interview of applicants. True or False

The Social Security Act established a minimum wage that must be paid to

employees by those businesses included in the law. True or False

The Social Security Act established a minimum wage that must be paid to

employees by those businesses included in the law. True or False

Some companies divide one job between two part-time employees through a program

called job sharing. True or False

Some companies divide one job between two part-time employees through a program

called job sharing. True or False

It is important to provide an exit interview whenever an employee leaves a company.

True or False

It is important to provide an exit interview whenever an employee leaves a company.

True or False

The productivity of employees compared to the expense of wages and benefits

determine whether a company will be profitable or not. True or False

The productivity of employees compared to the expense of wages and benefits

determine whether a company will be profitable or not. True or False

Ensuring the health and safety of employees is a major activity of the human

resources department. True or False

Ensuring the health and safety of employees is a major activity of the human

resources department. True or False

The job specification is a form sent to human resources requesting that a position

be filled. True or False

The job specification is a form sent to human resources requesting that a position

be filled. True or False

A telephone call is the most effective way to gather information about a job applicant from those people listed as references. True

or False

A telephone call is the most effective way to gather information about a job applicant from those people listed as references. True

or False

Multiple Choice.

People who want to influence and control other have (a) an achievement need, (b) an affiliation need, (c) power

need, (d) all of the above.

People who want to influence and control other have (a) an achievement need, (b) an affiliation need, (c) power

need, (d) all of the above.

Which of the following is NOT a part of the controlling process? (a) establishing standards, (b) motivating employees, (c) measuring and comparing performance,

(d) taking corrective action.

Which of the following is NOT a part of the controlling process? (a) establishing

standards, (b) motivating employees, (c) measuring and comparing performance,

(d) taking corrective action.

A group of individuals who cooperate to achieve common goals is known as (a)

supervisors, (b) an employee group, (c) a work team, (d) motivators.

A group of individuals who cooperate to achieve common goals is known as (a)

supervisors, (b) an employee group, (c) a work team, (d) motivators.

Motivators are to hygiene factors as (a) Herzberg is to Maslow, (b) basic needs are

to affiliation needs, (c) recognition is to achievement, (d) recognition is to working

conditions.

Motivators are to hygiene factors as (a) Herzberg is to Maslow, (b) basic needs are

to affiliation needs, (c) recognition is to achievement, (d) recognition is to

working conditions.

The value of a variance report to a manager is that (a) standards not being met are

identified, (b) the amount of difference between a standard and actual performance can be determined, (c) time saved that can

be used to solve problems, (d) all of the above.

The value of a variance report to a manager is that (a) standards not being met are

identified, (b) the amount of difference between a standard and actual performance can be determined, (c) time saved that can be used to solve problems, (d) all of the

above.

On average, the percentage of total sales lost each year by retailers to theft from customers and employees is (a) almost

nothing, (b) 1-2%, (c) 6%, (d) 15%.

On average, the percentage of total sales lost each year by retailers to theft from customers and employees is (a) almost nothing, (b) 1-2%, (c) 6%, (d) 15%.

The set of factors that cause a person to act a certain way is (a) management, (b)

implementation, (c) control, (d) motivation.

The set of factors that cause a person to act a certain way is (a) management, (b)

implementation, (c) control, (d) motivation.

Which of the following is an important step in effective change? (a) Move rapidly to

implement the change, (b) Delay communication about the change until

decisions have been made, (c) Involve the people affected in making decisions about the change, (d) Avoid offering too much

support as people adjust to change.

Which of the following is an important step in effective change? (a) Move rapidly to

implement the change, (b) Delay communication about the change until

decisions have been made, (c) Involve the people affected in making decisions

about the change, (d) Avoid offering too much support as people adjust to change.

(a) Herzberg, (b) Maslow, (c) McClelland, (d) Taylor, developed the motivation theory

based on five specific categories of need.

(a) Herzberg, (b) Maslow, (c) McClelland, (d) Taylor, developed the motivation theory

based on five specific categories of need.

A just-in-time control system would be most useful for managing (a) inventory, (b) credit, (c) theft, (d) none of the responses.

A just-in-time control system would be most useful for managing (a) inventory,

(b) credit, (c) theft, (d) none of the responses.

Managers determine standards at what stage? (a) planning, (b) organizing, (c)

implementing, (d) controlling.

Managers determine standards at what stage? (a) planning, (b) organizing, (c)

implementing, (d) controlling.

The final management function completed that provides information needed to

improve operations is (a) implementing, (b) organizing, (c) planning, (d) controlling.

The final management function completed that provides information needed to

improve operations is (a) implementing, (b) organizing, (c) planning, (d) controlling.

Pay and fringe benefits, working conditions, rules, and other thing on a job controlled by others are examples of (a)

motivators, (b) needs, (c) hygiene factors, (d) performance standards.

Pay and fringe benefits, working conditions, rules, and other thing on a job controlled by others are examples of (a)

motivators, (b) needs, (c) hygiene factors, (d) performance standards.

The greatest concern of management is when (a) performance exceeds standards,

(b) performance meets standards, (c) performance is lower than standards, (d) all

of the responses.

The greatest concern of management is when (a) performance exceeds standards,

(b) performance meets standards, (c) performance is lower than standards, (d)

all of the responses.

Perfection is to quality standards as profit is to (a) quality standards, (b) costs standards

(c) accounting standards, (d) all of the above.

Perfection is to quality standards as profit is to (a) quality standards, (b) costs

standards (c) accounting standards, (d) all of the above.

All authority can be traced in a direct line from top to the bottom in (a) a line

organization, (b) an organizational chart, (c) a matrix organization, (d) all of the

responses.

All authority can be traced in a direct line from top to the bottom in (a) a line

organization, (b) an organizational chart, (c) a matrix organization, (d) all of the

responses.

To be effective, goals must be (a) general, (b) achievable, (c) independent from each

other, (d) all of the responses.

To be effective, goals must be (a) general, (b) achievable, (c) independent from each

other, (d) all of the responses.

The most widely used planning tool is the (a) budget, (b) policy, (c) standards, (d)

goal.

The most widely used planning tool is the (a) budget, (b) policy, (c) standards, (d)

goal.

To ensure that the quality of work is acceptable, business develop (a)

organizational charts, (b) goals, (c) standards, (d) schedules.

To ensure that the quality of work is acceptable, business develop (a)

organizational charts, (b) goals, (c) standards, (d) schedules.

When an employee is responsible to another person in an organization, he or she is said to be (a) a manager, (b) productive,

(c) accountable, (d) an authority.

When an employee is responsible to another person in an organization, he or she is said to be (a) a manager, (b) productive,

(c) accountable, (d) an authority.

If an employee regularly receives instructions from more than one manager, there is a problem with (a) span of control,

(b) unity of command, (c) policies and procedures, (d) standards.

If an employee regularly receives instructions from more than one manager, there is a problem with (a) span of control,

(b) unity of command, (c) policies and procedures, (d) standards.

Managers have access to specialists for advice and assistance in a (a) line

organization, (b) line-and-staff organization, (c) project (matrix), (d)

centralized.

Managers have access to specialists for advice and assistance in a (a) line organization, (b) line-and-staff

organization, (c) project (matrix), (d) centralized.

The most flexible organization structure for a business is (a) line organization, (b) line-and-staff organization, (c) project (matrix),

(d) centralized.

The most flexible organization structure for a business is (a) line organization, (b) line-

and-staff organization, (c) project (matrix), (d) centralized.

To overcome problems with communications and a large number of

rules and procedures, some companies have developed (a) line organization, (b) line-

and-staff organization, (c) project (matrix), (d) centralized.

To overcome problems with communications and a large number of

rules and procedures, some companies have developed (a) line organization, (b) line-

and-staff organization, (c) project (matrix), (d) centralized.

Which of the following would NOT be a part of strategic planning? (a) missions statement, (b) goals, (c) strategies, (d)

department work assignments.

Which of the following would NOT be a part of strategic planning? (a) missions statement, (b) goals, (c) strategies, (d)

department work assignments.

Guidelines used in making decisions regarding specific recurring situations are know as (a) policies, (b) procedures, (c)

standards, (d) goals.

Guidelines used in making decisions regarding specific recurring situations are know as (a) policies, (b) procedures, (c)

standards, (d) goals.

The management function responsible for arranging resources and relationships

between departments and employees and defining the responsibility each has for

accomplishing the job is (a) planning, (b) organizing, (c) implementing, (d)

controlling.

The management function responsible for arranging resources and relationships

between departments and employees and defining the responsibility each has for

accomplishing the job is (a) planning, (b) organizing, (c) implementing, (d)

controlling.

A visual device that shows the structure of an organization and the relationship among

workers and division of work is (a) schedule, (b) a strategic plan, (c) an

organizational chart, (d) an operations plan.

A visual device that shows the structure of an organization and the relationship among

workers and division of work is (a) schedule, (b) a strategic plan, (c) an

organizational chart, (d) an operations plan.

Companies that have started using work teams and that involve employees in

planning and decision making have found that span of control (a) must be decreased,

(b) can be increased, (c) is no longer needed, (d) is not effective.

Companies that have started using work teams and that involve employees in

planning and decision making have found that span of control (a) must be decreased,

(b) can be increased, (c) is no longer needed, (d) is not effective.

Specialists are available to give advice and assistance to managers in the (a) line

organization, (b) line-and-staff organization, (c) project (matrix), (d)

centralized.

Specialists are available to give advice and assistance to managers in the (a) line

organization, (b) line-and-staff organization, (c) project (matrix), (d)

centralized.

The type of power related to knowledge and skill is (a) position, (b) reward, (c)

expert, (d) all of the responses.

The type of power related to knowledge and skill is (a) position, (b) reward, (c)

expert, (d) all of the responses.

A manager provides an increase in salary to employees who meet the goals established form them. Of what type of power is this an example? (a) position, (b) reward, (c)

expert, (d) all of the responses.

A manager provides an increase in salary to employees who meet the goals established form them. Of what type of power is this an example? (a) position, (b) reward, (c)

expert, (d) all of the responses.

Employees are allowed a great deal of control over their own work and are not

supervised closely if managers believe that employees (a) enjoy their work, (b) dislike

their work, (c) are having personal problems, (d) dislike the manager.

Employees are allowed a great deal of control over their own work and are not

supervised closely if managers believe that employees (a) enjoy their work, (b) dislike

their work, (c) are having personal problems, (d) dislike the manager.

What work-related problem must managers be prepared to deal with? (a) an employee

with serious financial problems, (b) conflicts between employees, (c) problems

with customers, (d) both b and c.

What work-related problem must managers be prepared to deal with? (a) an employee

with serious financial problems, (b) conflicts between employees, (c) problems

with customers, (d) both b and c.

When employees are not confident in their abilities or do not trust their managers, they

are likely to be ineffective with (a) a democratic leader, (b) an open leader, (c)

an autocratic leader, (d) all of the responses.

When employees are not confident in their abilities or do not trust their managers, they

are likely to be ineffective with (a) a democratic leader, (b) an open leader, (c)

an autocratic leader, (d) all of the responses.

A democratic leader (a) makes all of the decisions, (b) lets each employee decide who work will be done, (c) encourages

shared decision-making, (d) does not make decisions.

A democratic leader (a) makes all of the decisions, (b) lets each employee decide who work will be done, (c) encourages shared decision-making, (d) does not

make decisions.

Which of the following is NOT an effective practice in enforcing work rules? (a) provide written copies of all rules to

employees, (b) consider special circumstances before determining the

penalty, (c) punish in public and praise in private, (d) all are effective practices.

Which of the following is NOT an effective practice in enforcing work rules? (a) provide written copies of all rules to

employees, (b) consider special circumstances before determining the

penalty, (c) punish in public and praise in private, (d) all are effective practices.

The ability to influence individuals and groups to achieve organizational goals is

(a) management, (b) effective human relations, (c) an autocratic style, (d)

leadership.

The ability to influence individuals and groups to achieve organizational goals is

(a) management, (b) effective human relations, (c) an autocratic style, (d)

leadership.

Which of the following statements about leadership is true? (a) leadership differs

with every situation, (b) leadership calls for more of less of certain traits, (c) two leaders will probably perform differently, (d) all of

the above.

Which of the following statements about leadership is true? (a) leadership differs

with every situation, (b) leadership calls for more of less of certain traits, (c) two leaders will probably perform differently, (d) all of

the above.

If some employees do not seem to enjoy their work, a manger can (a) ignore the

problem because the attitude will change, (b) punish them by giving them tasks they dislike, (c) fine opportunities to involve the

employees in decisions, (d) tell them to change their attitude or they will be

terminated.

If some employees do not seem to enjoy their work, a manger can (a) ignore the

problem because the attitude will change, (b) punish them by giving them tasks they dislike, (c) fine opportunities to involve

the employees in decisions, (d) tell them to change their attitude or they will be

terminated.

A top-level manager who spends most of the time on management functions is (a) an

executive, (b) a mid-manager, (c) a supervisor, (d) a team leader.

A top-level manager who spends most of the time on management functions is (a) an

executive, (b) a mid-manager, (c) a supervisor, (d) a team leader.

Which of the following is NOT one of the common responsibilities of supervisors? (a)

communicating goals and directions, (b) motivating employees to work effectively,

(c) keeping management informed of employees ideas and concerns, (d)

developing long-range plans for the organization.

Which of the following is NOT one of the common responsibilities of supervisors? (a)

communicating goals and directions, (b) motivating employees to work effectively,

(c) keeping management informed of employees ideas and concerns, (d)

developing long-range plans for the organization.

Standards that are not being met and the amount of difference between a standard and the actual are identified in (a) a job

description, (b) a performance evaluation, (c) a variance report, (d) all of the above.

Standards that are not being met and the amount of difference between a standard and the actual are identified in (a) a job

description, (b) a performance evaluation, (c) a variance report, (d) all of the above.

A difficult situation requiring a solution is (a) a problem, (b) a symptom, (c) a

standard, (d) a alternative.

A difficult situation requiring a solution is (a) a problem, (b) a symptom, (c) a

standard, (d) a alternative.

Which of the following steps in problem solving is in the correct order? (a) analyze

solutions, identify the problem, (b) determine possible solutions, identify the problem, (c) analyze solutions, select the

best solution, (d) all of the above.

Which of the following steps in problem solving is in the correct order? (a) analyze

solutions, identify the problem, (b) determine possible solutions, identify the problem, (c) analyze solutions, select the

best solution, (d) all of the above.

Which of the following would NOT be appropriate in selecting the solution to be

implemented to solve an important problem? (a) take time rather than making quick decisions, (b) involve others to help with the with the decision, (c) select the least expensive solution, (d) all of the

above.

Which of the following would NOT be appropriate in selecting the solution to be

implemented to solve an important problem? (a) take time rather than making quick decisions, (b) involve others to help with the with the decision, (c) select the least expensive solution, (d) all of the

above.

The type of manager who works directly with employees on a daily basis is (a) an

executive, (d) mid-manager, (c) a supervisor, (d) none of the above.

The type of manager who works directly with employees on a daily basis is (a) an

executive, (d) mid-manager, (c) a supervisor, (d) none of the above.

The money and other benefits people receive for work is called (a)

reimbursement, (b) payroll, (c) the reward system, (d) compensation.

The money and other benefits people receive for work is called (a)

reimbursement, (b) payroll, (c) the reward system, (d) compensation.

The last step in the application process before the final decision is made is to have the applicant (a) submit a list of references, (b) meet with the potential supervisor, (c)

pass a physical exam, (d) complete the application form.

The last step in the application process before the final decision is made is to have the applicant (a) submit a list of references, (b) meet with the potential supervisor, (c) pass a physical exam, (d) complete the

application form.

A plan in which employees work the same number of hours a day but may start and finish their workdays at different times is (a) illegal, (b) job sharing, (c) employee

assistance, (d) flex-time.

A plan in which employees work the same number of hours a day but may start and finish their workdays at different times is (a) illegal, (b) job sharing, (c) employee

assistance, (d) flex-time.

The End!