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II. Extrinsic Factors

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GROUP TASK

INTERACTION WITH OTHER GROUPS

RESOURCE AVAILABILITY

GROUP REWARDS

4

3

2

1

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Relevant aspects of the task:

a. Familiarity of the team with the task type is important.

b. Complexity of the task will drive role differentiation within the

team.

c.The significance of outcomes.

Group Task

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- can be people, equipment, facilities, funding, etc.

- needed by the team in order to pursue the task

- the level of resources will influence the way the

team works

Resource Availability

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The Process of GroupFormation

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1. Formation

2. Brainstorming/Deliberation

3. Emergence of Consensus

4. Performance

The Process of Group Formation

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- Initial stage; the members of the group come together for

the first time

- There is considerable uncertainty about:

Goals of the group

Roles of the individual members

How the group will function

- The tasks of the group and the members will be decided

- Members will start establishing limits on the acceptable

behavior through experimentation

Formation

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- interpersonal conflicts arise

- differences of opinion about the group and itsgoals will emerge

- people will be jostling for position in the group

- disagreement about the goals and how they

should be pursued

- discussion is necessary

Brainstorming/Deliberation

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- can also be called Norming

- recognize the roles individual members will play- overall goals for the group

- process through which individuals will interact

- gain general acceptance

Emergence of Consensus

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-final stage of development

-undertaking the tasks the group exists to perform

-may continue be developed if the group learns to

do its job better

Performance

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Managing Team Conflicts

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Functional conflict

- constructive, support your companys goals and its performance.- generally involves people who are genuinely interested in solving a

problem and are willing to listen to one another.

Dysfunctional conflict

- negative, does distract form goal achievement; must be managed out

- consist of disputes and disagreements that hinder your company's

performance

Two types of Conflicts:

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a. Address the issue

b. Identify Partiesc. Assert the need for resolution

d. Understand both sides

e. Look for common ground

f. Give parties a backout route

g. Be prepared to impose a solution

General ground rules for the

management:

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1.Understand what issue you need to advice or

support on

2.Define objectives

3.Identify who can help

4.Approach positively

5.Ensure understanding and integrate findings

Basic ground rules for the process to

be more successful:

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THANK YOU!