Management of Organization

SEMESTER I EXAMINATION – 2011Academic Year – 2010/11

Bachelor of Science (Sri Lanka) BSc 14 Sri Lanka

BMGT3002L

Management of Organisations

Professor John Benson

Professor Brian Fynes

Professor Aidan Kelly *

Time Allowed: 3 Hours

Instructions for Candidates

Please, answer any three (3) questions.

This is an open book examination.

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1 Consider the Texoil case study: What lessons about negotiations can we learn from this case? How can the parties (Texoil Company and the Station Owners) move from a win-lose situation to a win-win situation? Please explain.

2 Consider the Case of the Floundering Expatriate case study: Why is Bert Donaldson experiencing difficulties in his new job in Europe? What should Waterhouse do to resolve the situation?

3 What do you understand by personality? How would you describe the personality of His Excelleny Mahinda Rajapaksa, President of Sri Lanka ?

4 From a management perspective, which theory of motivation do you believe has the most practical application? In your answer explain fully the theory you have selected and provide illustrations.

5 Consider the case of Southwest Airlines? What have you learned during the course which would help you to explain the success of Southwest Airlines?

6 What do you think are the most important characteristics necessary for effective leadership in today’s business environment? Is leadership different in Sri Lankan culture? Please explain.

7 What do you understand by organizational culture ? Provide examples of how culture is expressed in an organization you have worked in, or one with which you are familiar.

8 Distinguish between power and politics in organizations. What organizational factors contribute to political behaviour? Please explain.

9 Regarding your cultural awareness, how would you describe the culture in your culture to a stranger from another country?

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Management of Organization

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