Management & Leadership · 2017-01-10 · Our Supervision, Management and Leadership programmes are...

Training directory 2017

Management & Leadership

Our Supervision, Management and Leadership programmes are based on real issues facing New Zealand businesses.

You will gain knowledge of the key functions of management and the super leadership skills necessary to develop highly efficient teams.

MANAGEMENT & LEADERSHIP

For up-to-date information and course dates please visit www.ema.co.nz/events

Phone: 0800 300 362 (NZ) 1800 300 362 (AU)Email: [email protected]

For more detailed information about EMA Learning, NZQA Assessments etc. please see the ‘General Info’ booklet.

4MANAGEMENT & LEADERSHIP

Business management essentials

Critical thinking and decision making

First line management – an introduction

Management – an introduction

Managing difficult and disruptive people

Supervision – an introduction

Women in management (webinar)

MANAGEMENT

Creating and maintaining high performing teams

Leadership – an introduction

Leadership – people skills

Leading multicultural teams to success

Motivating individuals and teams

Team leader toolbox – facilitating your team

Team leader toolbox – getting the work done

Coaching, mentoring and delegation

Creating and sustaining a lean business culture

Influencing people

Lean thinking – continually improving your business

Train the trainer

Training design and training needs analysis

LEADERSHIP GENERALPAGE PAGE PAGEPAGE

Team leader toolbox – managing team performance issues

The self-leadership programme

The ultimate team leader

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CONTENTS

COURSE OVERVIEWToday’s dynamic business environment requires mangers to be skilled in a range of disciplines, with the ability to adapt quickly to take advantage of emerging opportunities.

This programme will enable you to lead your team in a consistent manner, while still being able to coordinate resources and efforts to maximise the opportunities in your business environment.

From ensuring you have a sound business model and clear strategic plan, to leading and growing your team to achieve measurable results, this programme will equip you with the tools and skills to ensure your business, or business unit, thrives.

The programme is delivered in four half-day workshops, enabling you to balance learning with work commitments. Workshops are monthly, ensuring you have time to apply the tools and then build on your progress at the next workshop.

After completing the programme you will have applied a number of best practices within your own business to achieve improved performance.

BUSINESS MANAGEMENT

ESSENTIALS ENSURE YOUR BUSINESS THRIVES BY

APPLYING THESE PROVEN TECHNIQUES

TOPICS INCLUDEThis programme covers the broad range of disciplines that business managers are responsible for, combining them into a cohesive business management approach.

The learning is hands-on enabling you to apply the tools and strategies to your own business throughout the programme:

Workshop 1 - Business Leadership:• Your role as a Business Leader.

• The business development cycle.

• Current and future trends in business.

• Understanding and maximising your business model.

• Clarifying your strategic plan.

• Managing time effectively.RELEVANT TO YOU?If you are a business owner, general manager or business unit manager who wishes to acquire the essential skills and tools required to manage and grow a successful business, then this four half-day programme is perfect for you.

Workshop 2 – Increasing Performance:• Understanding the profit drivers in your business.

• Maximising your cash flow.

• Identifying and using KPIs with your team.

• Sales growth opportunities and strategies.

• Effective decision-making.

• Communicating your strategic plan.

Workshop 3 – High Performing Team• Identifying and developing the team you need.

• Demystifying motivation, engagement and performance.

• Increasing the ownership and accountability of your team.

• Delegating effectively.

• Planning and coordinating work.

• Implementing your strategic plan.

Workshop 4 – Efficiency and Results • Retaining and developing your people.

• Improving efficiency and quality.

• Increasing your influencing skills.

• Streamlining your sales process.

• Keeping your plan relevant.

• Ensuring your plan achieves measurable results.

• Continuing to develop as the Business Leader.


AFTERWARDS, YOU’LL BE ABLE TO...• Maximise your business model.

• Develop a clear strategic plan and implement it effectively.

• Increase the profitability of your business.

• Retain and grow your customers.

• Improve your cash flow.

• Ensure you have the right team.

• Confidently lead your team.

• Increase the ownership and performance of your team.

• Improve the efficiency and quality of your operations.

• Easily coordinate the many activities of your business.

• Delegate effectively.

• Advance your leadership skills.

• Develop your business capability for continued, profitable growth.

FACILITATORLisa Mandic

VALUE4x half-day workshops, 1 workshop per month.

PRICINGEARLY BIRD: EMA Member*$1,320.00 +GST ($1,518.00)

EMA Member $1,420.00 +GST ($1,633.00)

Non-Member $1,920.00 +GST ($2,208.00)

GROUP BOOKING OFFER:Book additional team members and save. Details in ‘General Info’ booklet.* Early Bird applies to registrations received 1 month prior to course.

MORE INFORMATIONFor dates and to register:

Visit: www.ema.co.nz/eventsPhone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: [email protected]

01. BUILDING EXPORT CAPABILITY THROUGH:� ‘Better Exporting’ workshops,� Our annual ‘Go Global’ conference � The ‘Export Excelerator Programme’

02. ORGANISED NETWORKING AND BUILDING EXPORT CONNECTIONS THROUGH:

� Trade missions � Member to member connections � Executive committee

03. CELEBRATING EXPORT SUCCESS THROUGH:� The annual ‘Export Awards’

EXPORTNZIf you are an exporter and want to grow your business the EMA is here to help. ExportNZ is run by exporters for exporters and aim ‘To inspire, educate and accelerate our member companies into suitable and sustainable global markets’ by:

Find out more about how ExportNZ can help your business succeed, call now 0800 300 362

COURSE OVERVIEWImprove workplace performance in your organisation by increasing your capacity to motivate others.

This training course will give you a range of essential coaching, mentoring and delegation skills to boost performance and empower others. Your team will feel inspired and motivated to achieve.

COACHING, MENTORING AND

DELEGATION MOTIVATE YOUR STAFF AND

EMPOWER PERFORMANCE

AFTERWARDS, YOU’LL BE ABLE TO...• Implement key competencies of

coaching, mentoring and delegation.

• Explain the differences between coaching and mentoring.

• Know when, why and how to coach and mentor.

• Understand coaching styles and their application.

• Prepare a strategy for empowering performance through coaching.

• Apply the communication principles for mentoring.

• Prepare and apply a process of delegation.

• Encourage and monitor positive delegation outcomes.

UNIT STANDARD7114 Version 3 | Level 5 | Credits 8Coach adult learner(s).

TOPICS INCLUDESo that you can bring out the best in your team, this two-day course covers a range of mentoring and coaching techniques:

• Defining the key competencies of coaching, mentoring and delegation.

• Leading and managing through effective coaching.

• Key steps for workplace coaching.

• The principles and key steps of mentoring.

• Communication and the behavioural process for mentoring.

• When, who and why to mentor.

• Establishing a delegation matrix.

• Applying the key principles and steps for results-orientated delegation.

FACILITATORRalph Stock

VALUETwo days: 9.00am to 4.00pm

PRICINGEARLY BIRD: EMA Member*$950.00 +GST ($1,092.00)

EMA Member $1,050.00 +GST ($1,207.50)

Non-Member $1,800.00 +GST ($2,070.00)




RELEVANT TO YOU?If you need to assert a positive influence within a team, this course is ideal. It is suited to business owners, managers or supervisors, as well as anyone looking to move into a leadership role.


COURSE OVERVIEWThe perfect high performing team delivers on every project. But the perfect team rarely comes together by chance. Effective team cultures are carefully constructed and this two-day course will show you how.

You need strong leadership skills to create a dynamic and effective team culture. This interactive course will take you through a selection of practical management techniques and approaches that will help you to lead, encourage, cajole and demand the ultimate performance from your teams.

CREATING AND MAINTAINING HIGH

PERFORMING TEAMS BUILD INCREDIBLE TEAM DYNAMICS

AFTERWARDS, YOU’LL BE ABLE TO...• Understand how organisational

culture and team members can interact to achieve high performance.

• Improve how you and your team communicate with all stakeholders.

• Apply the latest thinking on how to get the best out of teams and their members.

• Use the keystones of motivation to provide a more inspired work culture.

• Take the knowledge gained from observing and researching highly successful work teams to employ further techniques and tools for developing performance.

UNIT STANDARD27563 Version 1 | Level 3 | Credits 4Describe teams and team leadership.

TOPICS INCLUDESo that you can address team dynamics in full, this course covers everything from group behaviour to decision-making:

• Advantages and disadvantages of working in groups.

• What influences group effectiveness - motivation and leadership.

• Stages of group development through to a winning team.

• Behaviours and roles exhibited within a group or team.

• Communication and decision making in teams.

• Assessing performance and giving constructive feedback.

• Managing change through developing group strategies.

• Staying on track - action plans and objectives.

FACILITATORHaddo D’Audney



EMA Member $1,050.00 +GST ($1,207.50)

Non-Member $1,800.00 +GST ($2,070.00)



Visit: www.ema.co.nz/events Phone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: [email protected]

RELEVANT TO YOU?If you’re a supervisor, manager or HR person looking to raise the energy and impact of your team, this two-day workshop is for you.


COURSE OVERVIEWGet an overview of lean principles.

How does lean thinking contribute to high performance? What can you use from lean to boost productivity? This two-hour seminar offers a useful introduction to lean.

You’ll also receive a free copy of the book “Making it Lean” by Barry Nolan.

CREATING AND SUSTAINING A LEAN BUSINESS CULTURE

AFTERWARDS, YOU’LL BE ABLE TO...• Decide on your next steps in

the lean journey.

• Understand the practical considerations of introducing lean, such as time and cost.

• Where lean may work in your organisation.

• Identify and eliminate the causes of waste.

Get a practical overview of lean principles - visit ema.co.nz for dates and book today.

TOPICS INCLUDE• Lean principles and successful lean

practices.

• Why companies are achieving more than a 50% increase in productivity?

• How to improve capacity and operational performance?

• How to define value to your customer?

• What should be your first steps?

• How to eliminate waste and what are the lean tools?

• What would it cost you to implement lean and how much time do you need to commit?

• Practical ways to make your operational lean?

• How to define value to your customer?

• Case studies on the lean journey.

FACILITATORClinton Yeats

VALUETwo hour seminar: 10.00am to 12.00pm

PRICINGEMA Member $150.00 +GST ($172.50)

Non-Member $250.00 +GST ($287.50)



RELEVANT TO YOU?If you’re interested in reviewing productivity in your organisation, this seminar is ideal. It is ideal for any type of industry or organisation.


COURSE OVERVIEWPoor thinking strategies can lead to poor decisions.

At the organisational level, this can adversely affect your organisation’s performance and be extremely costly. At the personal level, the ability to make rational and logical decisions is crucial to ensuring the best outcomes in your professional and personal life. Yet few people ever consider their thought processes and how they come to decisions.

This workshop will get you thinking ‘critically’.

CRITICAL THINKING AND DECISION

MAKING RATIONAL REASONING FOR

MANAGERS AND LEADERS

AFTERWARDS, YOU’LL BE ABLE TO...• Understand why you, your team and

organisation need to improve the quality of your thinking.

• Recognise flawed thinking when you witness it.

• Distinguish between scepticism and cynicism.

• Apply the techniques of The Thinker’s Tool Box.

• Utilise Socratic thinking techniques.

• Test information for accuracy and relevance.

• Make important decisions, and evaluate and analyse information more effectively.

TOPICS INCLUDESo that you achieve a grounding in the concepts of critical thinking, learn how to recognise negative thought processes, and achieve improved outcomes through better decision-making, this workshop includes:

• The definition of critical thinking and why utilise it.

• Our error prone brain.

• The Thinking Toolbox.

• The Thinkers’ Maturity Staircase.

• Recognising 21 thinking errors.

• Socratic questioning skills.

• The elements and structure of reasoning.

• The Six Core Cognitive Skills.

FACILITATORGeoff Wake

VALUEOne day: 9.00am - 4.00pm

PRICINGEARLY BIRD: EMA Member*$640.00 +GST ($736.00)

EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you wish to learn more about critical thought, and make more productive decisions that affect you and your business, this workshop will help. It is suited to team leaders, managers and owners in any industry or sector. This one-day workshop will provide you with the framework to think more clearly and improve your decision-making skills.


COURSE OVERVIEWStrong first line managers are essential in every organisation. They form the link between frontline staff and upper management, and act as the voice of the customer. With this responsibility comes a requirement to be an outstanding communicator.

This two-day course will give you an excellent understanding of the communication skills you need to be a true leader. You’ll also learn more about using those communication skills to manage people more effectively, boosting your ability to get the best from your team and work confidently across the organisation.

This course forms the first two days of the Certificate in Business (Introduction to Team Leadership) Level 3. Therefore, if you are interested in studying towards a qualification in team leadership, this is an ideal place to start your journey.

FIRST LINE MANAGEMENT - AN

INTRODUCTION LEARN THE COMMUNICATION SKILLS

CRITICAL TO LEADERSHIP SUCCESS

AFTERWARDS, YOU’LL BE ABLE TO...• Develop the communication skills a

new first line manager needs to build team performance.

• Understand and effectively utilise all of the fundamental communication skills of a team leader.

• Communicate effectively one-on-one with individual team members.

TOPICS INCLUDESo that you can engage well with your team, managers and customers, this course focuses on themes relating to communication:

• Active listening.

• Identifying and working with barriers to communication.

• Giving oral instructions in the workplace.

• Giving and responding to feedback.

• Communicating in a culturally diverse workplace.

FACILITATORSLeon Fox, Kevin Chambers



EMA Member $1,050.00 +GST ($1,207.50)

Non-Member $1,800.00 +GST ($2,070.00)




RELEVANT TO YOU?If you are seeking promotion into a supervisory or team leader position, this two-day course will provide a valuable foundation in communication skills. It is also useful for updating your skills if you are an existing team leader or supervisor.


COURSE OVERVIEWFor any leader, technical competence is not enough to establish a high level of collaboration. Influencing skills are key. But to truly motivate and inspire, you must first be aware of your own personal patterns of thought and communication.

From self-awareness comes the ability to manage and direct your communication. It helps you adapt your approach so that you create maximum positive influence by building empathy, rapport and trust. Understanding non-verbal communication and getting on the ‘same wavelength’ as others will also boost your success when influencing both internal and external stakeholders.

INFLUENCING PEOPLE

USE EMOTIONAL INTELLIGENCE TO BUILD RELATIONSHIPS AND INFLUENCE OTHERS

AFTERWARDS, YOU’LL BE ABLE TO...• Recognise your influencing style and

adapt it to achieve maximum impact.

• Create a climate of trust to enhance and strengthen stakeholder relationships.

• Deliver your messages more confidently and persuasively.

• Use a wide range of influencing strategies.

• Respond effectively to scepticism and objections.

• Confidently influence those higher up in your organisation.

• Use constructive empathy to understand others and win them over.

• Be an inspiring and motivating leader.

TOPICS INCLUDESo that you can strengthen your powers of influence, this covers everything from understanding decision-making to influencing those above and below you:

• The difference between influence and persuasion.

• Decisions and how people make them.

• The principles of effective influencing.

• Your default influencing style.

• Making your message engaging and compelling.

• The importance of emotional intelligence when influencing others.

• Influencing upwards in your organisation.

• Using positive influence to win long term commitment from stakeholders.

FACILITATORWill Moore



EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you are in a role where building strong collaborations is essential, the content in this workshop will help you achieve better outcomes. This is suitable for both leaders and team members.


COURSE OVERVIEWEvery successful organisation needs strong leaders and strong managers - but what’s the difference? This workshop gives you the chance to find out.

By learning about the relationship between managing and leading, you’ll get the opportunity to decide where you sit now and which areas you need to develop as you work towards your personal and business goals.

TOPICS INCLUDESo that you can boost your understanding of what it means to lead, this one-day workshop looks at the principles of leadership and how to develop your own skills in management and leadership:

• Vision organisational basics: SELF.

• What is leadership? What is management?

• The history of leadership - learning from role models of the past.

• Principles of leadership in selected, successful organisations.

LEADERSHIP - AN INTRODUCTION

LEARN THE DIFFERENCE BETWEEN A LEADER AND A MANAGER

AFTERWARDS, YOU’LL BE ABLE TO...• Complete a personal assessment of

where you are as a leader and use this awareness to further your skills.

• Identify the profound difference between leadership and management and the nature of the connection between them.

• Learn the directions to take in order to grow in your leadership and management roles.

UNIT STANDARDS27563 Version 1 | Level 3 | Credits 4Describe teams and team leadership.

• Communication and leadership styles.

• Structures for leadership - maintenance verses motivation.

• Strategic planning, decision making and problem solving, span of control.

• Team building, motivational models.

• Leading an effective organisation and key elements of cohesive teams.

• Becoming a leader - the essential framework for growth and development.




EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?This workshop is for you if you are completely new to your leadership role, or believe you have the potential to become a leader. It also offers a useful skills refresher for people in existing leadership roles.


COURSE OVERVIEWThe greatest leaders have an emotional connection with those around them. They inspire people and give them the support they need to reach their potential.

This course is based on Haddo D’Audney’s research and consequent book on people skills in leadership. His findings are shared with you throughout the course so that you can upskill your approach to leadership and reach your goals.

LEADERSHIP - PEOPLE SKILLS CONNECT WITH YOUR TEAM AND

BE A BETTER LEADER

AFTERWARDS, YOU’LL BE ABLE TO...• Understand how leadership is an

emotional relationship with followers.

• Manage that emotional relationship effectively.

• Constructively motivate your followers to achieve what is required.

• Work on your personal characteristics, leadership style and people skills.

• Identify and grow your own talents to be an effective leader.

• Identify and grow leadership talents in others.

UNIT STANDARDS1987 Version 5 | Level 5 | Credits 5Develop strategies to establish and maintain positive workplace relationships

TOPICS INCLUDESo that you can fully explore the people side of leadership, this course offers a comprehensive look at how to emotionally connect with those around you and achieve more in your organisation. It also includes best practice from today’s high achievers:

• Vision - the power of mutual objectives.

• Integrity - the ethical imperative of leadership.

• Passion - building ‘hot’ teams.

• Curiosity - searching for improvement.

• Daring - the art of risk taking.

• Empathetic and intuitive leadership.

• Mentoring, coaching and motivating.

• Managing conflict and stress.

• Communication skills: verbal, written and body language.




EMA Member $1,050.00 +GST ($1,207.50)

Non-Member $1,800.00 +GST ($2,070.00)




RELEVANT TO YOU?If you’re already in a leadership role or looking to step into leadership soon, this two-day course is ideal.


COURSE OVERVIEWCultural diversity is a rich asset that can aid business success. In our increasingly multicultural work environment, understanding cultural differences can help reduce team conflict, increase collaboration, improve decision-making and allow you and your team to achieve peak performance.

This course gives you the tools to confidently adapt your leadership style to respond effectively to the needs of your diverse team. Learn how to motivate and communicate clearly across cultures and use different perspectives to tackle challenges.

LEADING MULTICULTURAL

TEAMS TO SUCCESS UTILISE YOUR TEAM’S DIVERSITY TO

MAXIMISE PRODUCTIVITY

AFTERWARDS, YOU’LL BE ABLE TO...• Understand and manage conflict

resulting from cultural differences.

• Remove communication barriers and raise understanding.

• Build mutual trust by raising awareness of the genuine benefits of a diverse team.

• Coach your team to combine viewpoints and achieve new insights.

• Increase collaboration and accomplish greater cross-cultural teamwork.

• Boost team morale.

• Create an environment where workers take ownership of problems.

• Integrate new team members quickly to keep peak performance.

TOPICS INCLUDESo that you learn how to improve your multicultural team’s communication and effectiveness, this workshop covers: • How culture effects the way people

work and do business.

• How differences in communication style can cause conflict.

• How non-verbal communication differences can create barriers.

• Direct cultures vs indirect cultures.

• ESL - communicating across the language barrier.

• How varying English creates different understandings.

• Diverse cultural values around time management.

• Diverse cultural approaches to problem solving and decision making.

• Different cultural expectations of the manager/employee relationship.

• Achieving cross-cultural collaboration.

FACILITATORWill Moore



EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you are a manager or team leader whose team comprises people of different cultures or nationalities, and you want to leverage their complementary strengths to achieve optimum performance and productivity, this is the workshop for you.


COURSE OVERVIEWCarefully managing the processes within your organisation can make a huge difference to the amount of time available to win more clients and grow the organisation. But often time is being wasted on things that add little value to the business.

This workshop will teach you how to map your business process and give you an understanding of the difference between “value adding” and “non-value adding” activities within the process. As a result, you’ll help eliminate wasteful practices and achieve more productive business processes.

LEAN THINKING – CONTINUALLY

IMPROVING YOUR BUSINESS

MAP PROCESSES AND CUT WASTE TO BOOST PRODUCTIVITY

AFTERWARDS, YOU’LL BE ABLE TO...• Understand the principles

of Lean thinking.

• Understand and identify the “7 wastes”.

• Understand Value Stream Mapping (VSM).

• Map the current state of your business process.

• Engage staff through “brown paper” process mapping.

• Design a future state business process.

• Implement the future state process to eliminate waste and improve productivity.

TOPICS INCLUDESo that you can go to work on productivity issues, this one-day workshop is structured around essential tools to spot and deal with non-value added activities:

• An introduction to Lean thinking.

• Understanding and identifying waste (the 7 Lean wastes).

• Value Stream Mapping - the current state.

• Value Stream Mapping - brainstorming improvements and developing the future state.

• Implementing and managing change.

FACILITATORClinton Yeats



EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you want to improve your productivity, or want to streamline efficiencies across your organisation, this course will give you the tools and techniques to make the difference.


COURSE OVERVIEWGreat managers are able to bring out the best in themselves and others. But what does it take to thrive in management?

This intensive two-day course lays the groundwork for those new to management or looking towards their first management position in the near future. You will learn what it takes to become an effective manager in today’s business climate.

MANAGEMENT – AN INTRODUCTION

LEARN THE FOUNDATIONS OF GOOD MANAGEMENT

AFTERWARDS, YOU’LL BE ABLE TO...• Understand the key functions,

responsibilities, tasks and competencies of management.

• Manage your team with confidence.

• Get the best from your people.

• Deal with performance issues in a timely manner.

• Achieve more cohesive team work and process management.

• Increase operational effectiveness.

TOPICS INCLUDESo that you are confident in your management role, this two-day course covers everything from planning to managing poor performance:

• Effective people management skills.

• Key components of management: planning, leading, organising and controlling.

• Communication skills for managers.

• How to motivate and influence staff.

• Delegation and setting priorities within a team.

• Decision making.

• Coaching for improved performance.

• Disciplinary procedures.

FACILITATORAsh Dixon



EMA Member $1,050.00 +GST ($1,207.50)

Non-Member $1,800.00 +GST ($2,070.00)




RELEVANT TO YOU?If you’re new to management, are in charge of a team or unit, or have not had formal training in your current role as a manager, this course is right for you. It offers insights into the foundational blocks of good management.


COURSE OVERVIEWEvery manager will have to deal with difficult workplace behaviour at some point. It takes strong management to get back in control before disruptive behaviour takes its toll on productivity across your team or organisation.

In this workshop you’ll learn about the different types of difficult behaviour, how each impacts on others and be given a range of tools you can use to keep your cool whilst you deal with the problems.

MANAGING DIFFICULT AND

DISRUPTIVE PEOPLESTAY IN CONTROL AND DEAL WITH

DISRUPTIVE BEHAVIOUR

AFTERWARDS, YOU’LL BE ABLE TO...• Identify what type of difficult person

you’re dealing with.

• Distinguish between a difficult person and difficult behaviour.

• Understand the consequences of difficult people at work.

• Recognise the importance of addressing difficult people and situations.

• Identify the source of a person’s behaviour.

• Develop a variety of tactics and skills to deal with these situations.

• Know how to self-manage during times of duress.

• Reduce conflict in the workplace.

TOPICS INCLUDESo that you can cut the impact of difficult behaviour on business culture and productivity, this workshop illustrates a number of different techniques to help you stay in control:

• Bullies, braggers and others types of difficult people.

• The impact of difficult people on you, the team and the business.

• Understanding the source of difficult behaviour.

• Ten tried and true tactics to deal with difficult people.

• Essential skills for managing and resolving conflict.

• Managing yourself during a difficult situation.

FACILITATORGeoff Wake



EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you are responsible for the behaviour of your staff and the culture within a team, this one day workshop will give you the confidence to deal with disruption. It is useful for team leaders, managers and business owners.


COURSE OVERVIEWThere’s a skill to motivating others and it starts with you. Once you’ve realised how to motivate yourself, you can work on your team and ultimately create a culture geared towards high performance.

This one-day workshop covers self-motivation and the skills you need to inspire and activate motivation in others. You will gain a deep understanding of what motivation truly is and how it works within a business context.

MOTIVATING INDIVIDUALS AND

TEAMSMAXIMISE PERFORMANCE WITH A

CULTURE THAT MOTIVATES

AFTERWARDS, YOU’LL BE ABLE TO...• Identify extrinsic and intrinsic

motivators within your staff.

• Activate the motivators to get the best out of your team.

• Improve your people leadership and management skills.

• Maximise people performance in the achievement of goals and targets.

• Build a better work culture with a people focus.

TOPICS INCLUDESo that you can maximise team performance, this workshop includes motivational theories as well as practical tools to help develop and maintain a motivational culture:

• What is motivation?

• The theories of motivation and understanding attitudes and behaviours.

• Creating cultures that ‘turn people on’.

• Why it all starts with motivating yourself.

• The number one major motivator for us all.

• How training, encouragement and feedback can motivate.

• Different personalities and motivation.

• How to prepare and action a motivational plan.




EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?Everyone can benefit from understanding more about self-motivation and how to motivate others, but this workshop is particularly suited to those in a new team leader or management role. It also acts as a useful refresher for more experienced managers.


COURSE OVERVIEWWhen you manage other people, you need to balance your own development alongside managing and leading your team. This popular one-day course will share many of the tools you need to cope with this juggling act.

You’ll work on a number of skills relating to motivating and leading teams, as well as good practice in communication and objective setting. If you are new to your leadership role, you will find this workshop provides you with an excellent introduction to supervision, and is a good stepping stone to our other team leader programmes.

SUPERVISION - AN INTRODUCTION

KNOW THE KEY SKILLS FOR MANAGING THE WORK OF OTHERS

AFTERWARDS, YOU’LL BE ABLE TO...• Effectively and confidently instruct a

team of people.

• Understand the key principles of supervision.

• Motivate and develop your team to continuously improve performance.

• Deal with difficult situations confidently and decisively.

UNIT STANDARD1312 Version 5 | Level 3 | Credits 3Give oral instructions in the workplace.

TOPICS INCLUDESo that you can confidently supervise and lead your team, this workshop is designed to support everyday tasks from delegation to handling conflict:

• What is supervision?

• The role and responsibilities of the supervisor.

• The ideal qualities, characteristics and skills needed for supervising people.

• How to make the transition to a supervisory position.

• The benefits of delegation and how to do it well.

• Understanding different motivations.

• The Win/Win principle of conflict resolution.

• Structuring an effective 1:1.

• The communication process - listening, questioning and clarifying.

FACILITATORAsh Dixon, Will Moore



EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you are a new supervisor or team leader, or you currently work in the role but have had no previous training in supervision, this course will give you a solid set of skills to support team management.


COURSE OVERVIEWIf you want to create a strong team dynamic, understanding how to facilitate is essential. A good facilitator is observant and proactive - becoming aware of the team’s abilities and knowing how best to use them when trying to deal with new or difficult issues.

This workshop will teach you how to help your team achieve their goals and do their best thinking. You’ll also learn how to effectively facilitate meetings and use brainstorming techniques to solve workplace problems more creatively.

TEAM LEADER TOOLBOX –

FACILITATING YOUR TEAM

BRING OUT THE BEST IN PEOPLE AND GET THEM WORKING AS A TEAM

AFTERWARDS, YOU’LL BE ABLE TO...• Supervise and facilitate your

team or group.

• Increase the team’s productivity in accordance with the organisation’s needs.

TOPICS INCLUDESo that you can get the best from your team, this workshop includes everything from planning meetings to motivation and team dynamics:

• What it means to be a team leader.

• Developing individuals and teams - getting a balance.

• Understanding team dynamics.

• Setting achievable goals.

• Getting commitment and buy-in to goals.

• How to motivate both individuals and the team.

• Leading productive team meetings.

• Facilitating action plans and achieving agreed outcomes from meetings.

• Brainstorming and creative problem-solving.




EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you are new to your supervisor/team leader role and want to improve your skills in this important area of management, this one-day workshop is ideal. It will also be useful for existing team leaders who would benefit from a refresher course.


COURSE OVERVIEWWhen you take on a leadership role, you need to master your own work and make sure your team members deliver on their objectives too. It can be difficult to juggle the extra responsibilities and the best way to improve is by working more efficiently.

In this popular one-day workshop you’ll learn essential skills such as delegation, better communication and time management. It is a practical workshop to help you move from team member to team leader without letting your productivity suffer.

TEAM LEADER TOOLBOX – GETTING

THE WORK DONEBOOST YOUR EFFICIENCY AND

THAT OF YOUR TEAM

AFTERWARDS, YOU’LL BE ABLE TO...• Understand the difference between

being a team member and leading the team.

• Delegate with clearer understanding of your team’s dynamics.

• Be more flexible and adapt to different staff and different situations.

• Understand the common reasons for miscommunication or misunderstandings.

• Improve team cooperation.

• Reduce time wasting and cut productivity barriers.

TOPICS INCLUDEThis workshop provides an overview of how to lead your team so that the work gets done:

• The role of team leader.

• Situational leadership for different staff and tasks.

• Guidelines for effective delegation - why do it and how to do it well.

• Communication skills - giving feedback and clear instructions.

• Dealing with common time wasters.

• Analysing how time is used – being busy versus being productive.

• The importance of planning.




EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you are a new supervisor or team leader and would like to learn the tools and techniques for effective team management, this workshop is for you. It is also a useful refresher workshop for existing team leaders.


COURSE OVERVIEWUnresolved conflicts can wreak havoc with workplace productivity. The test of a team leader is how they handle conflict without letting it impact too much on the wider team.

This essential workshop teaches you how to keep productivity and motivation up when poor performance issues need handling. You’ll also learn ways to minimise the chances of poor performance happening in the first place, and how to make sure the health and safety of your team isn’t being affected.

TEAM LEADER TOOLBOX –

MANAGING TEAM PERFORMANCE

ISSUESHANDLE PERFORMANCE ISSUES WITHOUT

IMPACTING ON THE TEAM

AFTERWARDS, YOU’LL BE ABLE TO...• Deal with conflict within the team.

• Improve performance by dealing with performance issues.

• Understand how the disciplinary process works.

• Understand your health and safety obligations so you can keep your team safe.

TOPICS INCLUDEThis workshop gives a step-by-step guide to performance issues at work. It covers a range of tools so that you can identify and deal with problems as they arise:

• Handling conflict in the workplace.

• Setting ground rules for managing conflict.

• Defining a performance issue and dealing with it.

• When you should progress to disciplinary action.

• The do’s and don’ts of disciplinary action.

• Basic introduction to health and safety in the workplace.




EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you are new to supervising or team leadership, this one-day workshop will give you the necessary skills and knowledge to handle performance issues within your team. It is also useful for existing team leaders and supervisors looking for a refresher course.


COURSE OVERVIEWBeing a Manager means that you have a responsibility to ensure your team are able to be productive and motivated. All too often we find ourselves, or others we have responsibility for, in a state of conflict and we lack the tools to turn this inevitable situation back into a positive outcome.

Diversification in today’s workforce means managing individuals and teams, whether in harmony or in conflict, is a never ending challenge. Systems and processes are part of the solution but sustaining your role as manager means you have to equip yourself with tools to better understand what makes people work.

Being an effective leader comes from a better understanding of yourself, your strengths and your limitations, your values, and what motivates you. The Self-Leadership Programme uses the Strength Deployment Inventory (SDI), an internationally recognised tool for understanding and influencing motives that drive behaviours. The critical insights it provides enables managers and leaders to better understand how to positively influence people who think, behave, and communicate differently.

THE SELF-LEADERSHIP

PROGRAMME WHAT MAKES PEOPLE WORK

AFTERWARDS, YOU’LL BE ABLE TO...• Better understand yourself.

• Better understand your team.

• Be a more effective manager and leader.

• Achieve better performance from your staff by being a positive influence.

• Get the team you need and the results you want.

TOPICS INCLUDE• Differentiating between

management and leadership styles.

• Your SDI profile - when things go well, when things don’t.

• Understanding motivation of individuals and teams.

• Effective communication and management strategies.

• Creating effective teams - aligning with organisational and personal values.

• Adapting our behaviours to suit the situation.

• Team dynamics – who fits where and why.

• Managing conflict - resolving conflict situations.

FACILITATORHelen Garner

VALUE3x One day sessions (one per month): 9.00am - 4.00pm

PRICINGEMA Member $1,450.00 +GST ($1,667.50)

Non-Member $1,950.00 +GST ($2,242.50)



RELEVANT TO YOU?This programme is for managers and leaders who are good at what they do and are seeking to strengthen people skills, create more effective teams, and navigate conflict effectively. Delivered one-day a month over three months this programme builds on a progressive theme of self-development, management tools, and team dynamics.


COURSE OVERVIEWExceptional team leaders skilfully adapt to workplace situations and personalities through determining the appropriate leadership and communication styles required to achieve the best outcomes. They utilise their leadership skills to empower individual and team performance through competent planning, performance management, problem solving, coaching, motivating and delegation. Consistently implementing the key competencies of leadership they develop respect and proactive team morale.

These essential skills form the backbone of this comprehensive 6-month programme for team leaders. Participating in this series of workshops will help leaders succeed in their role by providing new insight into the key competencies of leadership and how to accurately analyse a variety of circumstances and deal with challenging or potentially stressful situations they are likely to face in the workplace.

The programme is delivered in a highly interactive one-day-a-month format. This reduces the pressure of learners managing their workload amongst training. It also means they can leave each workshop with a set of new skills that can be practised in their organisation before the next workshop. It is the perfect investment

THE ULTIMATE TEAM LEADER

EXCEL AT SUPERVISING, GROWING AND LEADING YOUR TEAM

Workshop 2• Leadership within Organisational Structure.

• Organisational values and leadership.

• Leading and influencing your team.

• Power and Influence within leadership.

• Leadership role model and influence.

• Leaders and followers (video-based exercise).

• Understanding leadership orientation task vs. people.

• Leadership styles and situational leadership.

• Team formation and characteristics.

• Behaviour roles within a team dynamics.

Workshop 3• Understanding individual working styles.

• Effective time management for leadership.

• Leadership in context of management.

• Preparation and planning for team results.

• Effective team meetings - preparation, benefits, topics.

• Guidelines for team building.

• Managing workplace relationships.

• Positive and creative problem solving strategies.

for any team leader wanting to build and lead powerful teams within their organisation.

TOPICS INCLUDESo that you can get a comprehensive foundation in essential leadership qualities, this 6-month programme includes everything from communication skills to forming high-impact teams, conflict resolution through to coaching:

Workshop 1• Definition of leadership.

• Foundation for leadership.

• Transition to leadership - doing vs. leading.

• Qualities and roles of a team leader.

• Fundamental functions of leadership.

• Behaviour and Performance in the workplace TetraMap®.

• Effective communication within leadership.

RELEVANT TO YOU?If you are currently working as, or aiming to become, a team leader, supervisor or manager, this extensive programme is ideal.


FACILITATORRalph Stock

VALUE6x One day sessions (one per month): 9.00am - 4.00pm

PRICINGEMA Member $2,900.00 +GST ($3,335.00)

Non-Member $3,40.00 +GST ($3,910.00)



Workshop 4• Coaching for improved performance.

• How to implement a coaching strategy.

• Understanding coaching styles and methods.

• Key principles of successful delegation.

• Effective strategies and processes for delegation.

• Change management - monitoring the change process.

• Dealing with the human side of change management.

Workshop 5• Understanding and managing stress within

Leadership.

• Reducing stress through applied emotional intelligence.

• Applying techniques for dealing with workplace pressure.

• Developing and leading workplace engagement.

• Principles of motivation – process of application.

• Developing high performing teams.

• Establishing and leading performance.

• How to improve performance and solve performance problems.

• Identifying and implementing an effective performance scale.

Workshop 6• What is workplace diversity?

• Effectively leading workplace diversity.

• Communication for cross-culture diversity.

• Advantages of workplace diversity.

• Dealing with and resolving conflict.

• Basic types of conflict.

• Dealing with difficult people.

• Disciplinary policies and procedure.

• Performance counselling.

• Warning process, dismissal procedure and personal grievances.

• Health and safety leading the way.

• Safe working environment.

• Participation.

• Responsibilities.

• Workplace health and safety reform.

AFTERWARDS, YOU’LL BE ABLE TO...• Lead your team to achieve

organisational objectives.

• Vary your leadership behaviour to suit each situation.

• Review and solve poor performance and misconduct issues.

• Understand and comply with your organisation’s disciplinary policies.

• Use your time more productively.

• Delegate simpler tasks to others.

• Run effective and productive meetings.

• Manage conversations deliberately.

• Coach/train others on the job.

• Build positive workplace relationships.

• Resolve and manage conflict.

• Motivate others.

• Set performance goals.48MANAGEMENT & LEADERSHIP

COURSE OVERVIEWWhether you’re a team leader, senior manager, specialist or generalist, you’ll have valuable knowledge and skills to pass on to others. Delivering effective training means you’ll be playing an important role in increasing the productivity and enthusiasm of your colleagues.

This two-day course will give you everything you need to drive up the effectiveness of your training sessions. It is comprehensive and practical, including the identification of needs to the delivery and evaluation of training.

TRAIN THE TRAINER - DELIVERING

EFFECTIVE TRAINING PROGRAMMES

GET TOOLS TO DELIVER HIGH-IMPACT TRAINING

AFTERWARDS, YOU’LL BE ABLE TO...• Develop and deliver interactive

training sessions to groups.

• Recognise and accommodate different cultures in the learning environment.

• Manage different learning styles and speeds.

• Evaluate training sessions.

UNIT STANDARD19444 Version 3 | Level 4 | Credits 8Deliver group training sessions for adult learners.

TOPICS INCLUDESo that you can adapt your training style to achieve more impact, this course looks both at how you deliver training and ways to adapt to different audiences:

• Understand different learning styles.

• Set learning objectives.

• Prepare your sessions.

• Find new delivery techniques.

• Evaluate your training sessions.

FACILITATORKevin Chambers



EMA Member $1,050.00 +GST ($1,207.50)

Non-Member $1,800.00 +GST ($2,070.00)




RELEVANT TO YOU?If your role requires you to confidently deliver and review training sessions for adults, this two-day course is made for you.


COURSE OVERVIEWIf you want a skilled workforce, training is essential. But how do you make sure you’re training people on the right subjects and in the right way? A skilled trainer knows what to include and how to improve on what they may have missed.

This invaluable course will give you the skills to conduct a complete training needs analysis and clearly define your training objectives. You’ll also learn to pull training sessions together in a logical and valuable way.

TRAINING DESIGN AND TRAINING

NEEDS ANALYSISLEARN HOW TO PREPARE TRAINING

PLANS FOR MORE EFFECTIVE LEARNING

AFTERWARDS, YOU’LL BE ABLE TO...• Conduct a Training Needs Analysis.

• Define learning outcomes and select content.

• Plan content delivery.

• Design assessment activities.

• Evaluate training sessions to improve your training outcomes.

UNIT STANDARDS7093 Version 3, Level 5, Credits 6 Design learning sessions for adults.

7105 Version 4 | Level 5 | Credits 10 Conduct a training needs analysis for an adult group.

TOPICS INCLUDESo that you can design training that delivers what people really need, this course includes preparation techniques, assessment methods and evaluation: • Develop a Training Needs Analysis

(TNA) for individuals.

• Understand learning styles and learning objectives.

• Select good content.

• Design training sessions against your TNA.

• The principles of assessment and ways to assess.

• Training session evaluation.

FACILITATORKevin Chambers



EMA Member $1,050.00 +GST ($1,207.50)

Non-Member $1,800.00 +GST ($2,070.00)


MORE INFORMATIONFor dates and to register: Visit: www.ema.co.nz/eventsPhone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: [email protected]

RELEVANT TO YOU?If you want to develop exceptional training sessions that meet the needs of your organisation and colleagues, this two-day course is designed for you.


WEBINAR TRAININGWebinars Webinars are live, interactive sessions presented by a subject matter expert. The presenter uses the webinar platform to deliver and share presentations, documents and hold interactive Q&A’s with participants.

COURSE OVERVIEWWant to maximise your impact at work?

This series of two punchy webinars will give you tools and techniques to do just that. As well as tips on balancing career and home life, you’ll learn how to recruit, motivate and manage others.

TOPICS INCLUDEThese two 90-minute webinars cover a range of topics designed to maximise the impact you have in your organisation, and achieve work/life balance:

• Women in management - the opportunities and challenges in New Zealand.

• Human performance in the workplace, the factors that impact upon it and the place motivation has in this.

• Best practice recruitment to select a high performing team of individuals to work with.

• Setting clear directions and expectations to achieve the goals of the organisation.

WOMEN IN MANAGEMENT QUICK TIPS FOR PROFESSIONAL

WOMEN LOOKING TO EXCEL

(WEBINAR)

AFTERWARDS, YOU’LL BE ABLE TO...• Develop strategies to achieve

your objectives in business.

• Motivate individuals and teams with confidence.

• Give constructive feedback.

• Effectively recruit good staff.

• Manage work/life balance.

• Giving constructive feedback to encourage individuals’ development .

• The work/life balance - identifying the issues and developing time management strategies to achieve it all.

• Your questions discussed and answered during the webinar.

FACILITATORHelen Garner

VALUE2x 1.5 hour webinar: 1.00pm to 2.30pm

PRICINGEMA Member $150.00 +GST ($172.50)

Non-Member $250.00 +GST ($287.50)



RELEVANT TO YOU?If you are a woman in a management position, these two webinars will help you explore the opportunities and challenges facing you in your career.



RELATED CONFERENCE

MANAGERS AND TEAM LEADERS CONFERENCEAt this annual conference you’ll hear insights from an amazing group of business leaders, innovators, early adopters, and change agents on what it takes to be an exceptional manager who motivates and inspires teams.

For more information or to register your interest email [email protected]

// THE BEST OF EMA LEARNING

// CUSTOMISED FOR YOUR ORGANISATION

// TAILORED FOR YOUR TEAM

// DELIVERED AT YOUR PLACE

“I NOW KNOW I NEED TO TREAT MEMBERS OF MY TEAM AS INDIVIDUALS

THE ‘TOO HARD BASKET’ ISN’T ANYMORE!”

SPEND MORE TIME WITH THEM ON THEIR LEVEL.

WHAT OUR LEARNERS HAVE SAID:

CONSISTENCY OF LEARNINGYour people share the learning so they will hear the same knowledge, concepts, language and skills at the same time.

GREATER SKILLS APPLICATIONLearning will be linked to your business strategy, objectives, processes and systems, making it easier for your team to apply knowledge and skills that improve performance.

REAL WORK APPLICATIONExamples and scenarios used in the workshops will relate to work situations, your people, your team and your organisation experience increasing the application of learning.

TEAM BUILDINGSharing ideas, growing capability and having fun as a group positively influences team relationships, increases understanding of different departments and builds a team that succeeds together.

PEER SUPPORTPost workshop your people can keep the learning alive by supporting, coaching and mentoring each other.

IMPROVED PERFORMANCETraining your team together means business expectations can be applied to everyone at the same time increasing business performance.

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RELATED COURSESBeing in management or leadership is complicated, as such we offer a range of practical training courses to help you succeed. Check out our other training directories to find courses you may be interested such as:

BUSINESS DEVELOPMENT• Building a better team• Business and report writing• Project management advanced

CUSTOMER SERVICE AND SALES• Creating a customer-centric culture• Cultivating the culture• Business and report writing

HEALTH AND SAFETY• Health & Safety from a

management perspective• Managing workplace

bullying and harassment

BUSINESS TRAINING AT ITS BEST

Visit ema.co.nz/events for details on all training courses, conferences and events.

OVER 1000 Companies attended EMA training

OVER 7000 People learn through EMA courses each year

AROUND 35 Conferences & networking events to choose from

OVER 700 Training events presented each year

Whether you need to up skill your managers, get Health and Safety Reps up to speed or help your sales team improve their skills, the EMA has something for all areas of your business and offers business training at its best.

T 0800 300 362 E [email protected]

ema.co.nz

Management & Leadership · 2017-01-10 · Our Supervision, Management and Leadership programmes are...

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