Management Information System

5/22/2018 Management Information System

1/33

HCL INFOSYSTEMS LTD.

1

Seva Mandal Education Societys

Smt. Kamalaben Gambhirchand Shah

Department of Computer ApplicationsUnder

Dr. B.M.N. College of Home Science

NAAC Accredited

(Affiliated to S.N.D.T. Womens University)

338, R. A. Kidwai Road Matunga, Mumbai

2012-2013

PROJECT ON

HINDUSTAN COMPUTER LIMITED

SUBMITTED BY

ALKA SUSAN THOMAS

SAMEERA SAYED

LAMYA DALAL

SONAL REDKAR


2/33


2

Acknowledgement

We would like to express our deep gratitude to a range of people who provided us valuable

support to complete this project. Their enthusiastic guidance and encouragement has helped

in making this project a great success.

Our sincere sentiments of appreciation and gratitude to our principle, Dr. Shilpa Charankar

for the approval of the project.

We want to thank prof. Shahjahan Khan, HOD of Kamalaben Gambhirchand Shah

Department of Computer Application, for giving us this opportunity to work on such an

interesting project.

Also, we would like to express our heartiest gratitude to Prof. NEETU JAIN, Lecturer in

Kamalaben Gambhirchand Shah Department of Computer Application for the help,

stimulating suggestion and encouragement and also the undivided attention and continuoussupport during the tenure of this project.

We would like to thank Mr. B. S. Rao, Manager of HCL for giving us the reference and

Mr.Shaukkath Namboodiripadathil Ali for taking time from her busy schedule to provide us

with the necessary details about the MIS System at this company.

Finally a vote of thanks to the department of Bachelor of Computer Application, the both

staff teaching and Non-teaching for their co-operation extended to us.


3/33


3


4/33


4

INDEX

Sr.

no.

Topic Page

no.

1 Introduction of Information Systsm 5

2 Manufacturing Plants 12

3 Branches 14

4 General Information 16

5 Pre-Implementation Scenario 17

6 Enterprise Resource Planning 20

7 About ERP Package 22

8 Pre-Implementation Process 27

9 Modules 32

10 Factors affecting ERP implementation 38

11 Business process redesign (BPR) 40

12 Company satisfaction 41

13 Conclusion 43

14 Bibliography 44


5/33


5

INTRODUCTION


6/33


6

History

HCL Infosystems Ltd is one of the pioneers in the Indian IT market, with its origins in 1976.

For over quarter of a century, we have developed and implemented solutions for multiple

market segments, across a range of technologies in India. We have been in the forefront in

introducing new technologies and solutions.

HCL INOSYSTEMS LTD.

HCL began an exciting journey more than three decades ago with a dream to give India its

very own microcomputer. The sheer clarity of vision and hard work led to a revolution andlaid a foundation for the Indian IT industry, which has today acquired a distinct positionamongst major economies in the world. Today HCL is a USD 6.2 billion global enterpriseand AjaiChowdhry one of the founder members has been the key force in driving the growthof HCL and today leads, HCL Infosystems the flagship company.

HCL Infosystems, the flagship company of the HCL enterprise, had a turnover of Rs. 400.6

crores (USD 85 million) in 1994 which underwent tremendous growth to become Rs. 10,901

crores (USD$ 2.4 billion)today. Employing - 7762 people, the company has today emerged

not only as the countrys information-enabling powerhouse but a great place to work with

industry accolades and awards received year after year.

HCL Infosystems has a long standing history of being involved ever since the inception of

the IT Industry in the country. When government was seeking collaboration, HCL

Infosystems were one of the first to partner in laying down the IT infrastructure in India from

something as basic as introducing a computer in the remotest part of the country. In a

developing country like ours where we are leapfrogging to match the pace of developed

global economies, ICT is rapidly becoming the core of any intelligent infrastructure and HCL

Infosystems has developed customized & efficient system integration solutions designed tofuel the Indian growth engine. With relentless efforts to fuel the PC market, HCL Infosystems

has been acting as a catalyst for affordable & economical computing.

Today HCL Infosystems has become one of the leading System Integration Company in the

country, implementing several turnkey Systems and Networking Integration projects

nationwide and across most of the vertical business segments. HCL Infosystems is uniquely

poised today in the market making it the only company with India as its primary focus,

offering state of the art technology solutions to empower a host of Defense, HomelandSecurity frameworks, social sectors and government schemes for Nation building. HCL


7/33


7

Infosystems has being powering numerous projects across sectors like Defense, Homeland

Security, Airport & Railways Intelligent Infrastructure, Telecom, Banking, Public

Distribution System, E-governance, Education, NREGA etc. With global expansion and

sharing best practices with the world and in particular developing markets, the company is

today strategically expanding in markets like Middle East, Southeast Asia and Africa. Thecompany has developed more than 30 IP products to serve different segments of the markets

backed by various hardware and software services.

HCL today has India's largest vertically integrated computer manufacturing facility with over

three decades of electronic manufacturing experience & HCL desktops is the largest selling

brand into the enterprise space. With Indias largest ICT services network that reaches to

every corner of India, HCLs award winning Support Services makes it the preferred choice

of enterprise and consumers alike. HCL Infosystems has a 100% subsidiary that addresses thephysical security technology system integration market. The subsidiary leverages technology

to build a security framework called Safe State that safe guards life, infrastructure &

society.

HCL Infosystems Ltd, with revenue (LTM) of US$ 2.4 billion (Rs.10,901 crores) is Indias

premier hardware, services and ICT systems integration company offering a wide spectrum

of ICT products that includes Computing, Storage, Networking, Security, Telecom, Imaging

and Retail. HCL is a one-stop-shop for all the ICT requirements of an organization. Indias

leading System Integration and Infrastructure Management Services Organization, HCL has

specialized expertise across verticals including Telecom, BFSI, eGovernance& Power. HCL

has Indias largest distribution and retail network, taking to market a range of Digital

Lifestyle products in partnership with leading global ICT brands, including Apple, Cisco,

Ericsson, Kingston, Kodak, Konica Minolta, Microsoft, Nokia, Toshiba, and many more.

HCL today has Indias largest vertically integrated computer manufacturing facility with over

three decades of electronic manufacturing experience & HCL desktops is the largest selling

brand into the enterprise space. With Indias largest ICT services network that reaches to

every corner of India, HCLs award winning Support Services makes it the preferred choice

of enterprise and consumers, alike.

COMPANY LOGO


8/33


8

HCL Infosystems appraised with the CMMi (Capability Maturity Model integration) Maturity

Level 5 certification for its Jaipur Development Centre

HCL Infosystems has received the prestigious, CMMi (Capability Maturity Modelintegration) Maturity Level 5 certification for its Jaipur Development Center (JDC). The

CMMi ML 5 is a major achievement for an organization and a validation of its world class

processes and performance. The JDC is the first Centre in Rajasthan to be certified for CMMi

ML5. CMMi is a process improvement approach that provides organizations with the

essential elements of effective processes, which will improve their performance. The

recognition has been appraised by the Software Engineering Institute, Carnegie Mellon

University, Pittsburgh.

Philosop hy of Qual i ty"We shall deliver defect-free products, services and solutions to meet the requirements of our

external and internal customers, the first time, every time."

To exist as a market leader in a globally competitive marketplace, organizations need toadopt and implement a continuous improvement-based quality policy. One of the key

elements to HCL's success is its never-ending pursuit of superior quality in all its endeavors.

HCL INFOSYSTEMS believes in the Total Quality Management philosophy as a means for

continuous improvement, total employee participation in quality improvement and customer

satisfaction. Its concept of quality addresses people, processes and products.

Over the last 32 years, we have adapted to newer and better Quality standards that helped us

effectively tie Quality with Business Goals, leading to customer and employee satisfaction.

Quality at HCL Infosystems Ltd

The history of structured quality implementation in HCL Infosystems began in the late 1980s

with the focus on improving quality of its products by using basis QC tools and Failure

Reporting and Corrective Active Systems (FRACAS). We also employed concurrent

engineering practices including design reviews, and rigorous reliability tests to uncover latentdesign defects.


9/33


9

In the early 90s, the focus was not merely on the quality of products but also the process

quality Systems. Our manufacturing unit at NOIDA was certified initially to ISO 9002:1994

by Bureau Veritas Certification in 1994 and later on to ISO 9001:1994 in 1997. As of now,

all our manufacturing units are certified by Bureau Veritas Certification as per ISO

9001:2000 and ISO 14001: 2004

In early 1995, a major quality initiative was launched across the company based on Philip B.

Crosby's methodology of QIPM (Quality Improvement Process Management). This model

was selected to because it considered the need and commitment by an organization to

improve but more importantly, the individual's need towards better quality in his personal

life.

Under our Quality Education System program, we train our employees on the basic concepts

and tools of quality. A number of improvement projects have been undertaken by our

employees, whereby process deficiencies and bottlenecks are identified, and Corrective

Action Projects (CAPs) are undertaken. This reduces defect rates and improves cycle times in

various processes, including personal quality.

We have received MAIT's 'Level II recognition for Business Excellence' for our initiatives in

the Information Technology Industry, adding another commendation to our fold. MAIT'sLevel II recognition is based on the 'European Foundation for Quality Management' (EFQM),

for gaining quality leadership and business competitiveness.

Our certifications / awards in 2003 include ISO 9001-2000 by Bureau Veritas Certification

for our InfoStructure Services and award of First Prize by ELCINA (Electronic Component

Industries Association) for Quality, 2002-03. The ELCINA award criteria consider two

aspects. (1) Enablers (Leadership & Management commitment, Resource Management,

Product Realization, Measurement Analysis & Improvement) and Results (Product Quality,Customer / Stake holder satisfaction , Business results).

The tryst for continuous quality improvement is never-ending in HCL Infosystems. We

always strive to maintain high quality standards, which help us fulfill our mission to provide

world-class information technology solutions and services, to enable our customers to serve

their customers better


10/33


10

HCL Advantage

HCL Infosystems (HCLI) draws its strength from 30 years of experience in handling the

ever changing IT scenario , strong customer relationships, ability to provide the cutting edge

technology at best-value-for-money and on top of it, an excellent service & support

infrastructure. Today, HCL is country's premier information enabling company. It offers one-

stop-shop convenience to its diverse customers having an equally diverse set of requirements.

Be it a large multi-location enterprise, or a small/medium enterprise, or a small office or a

home, HCLI has a product range, sales & support capability to service the needs of the

customer.

Last 30 years apart from knowledge & experience have also given us continuity in

relationship with the customers, thereby increasing the customer confidence in us.Ourstrengths can be summarized as:

Ability to understand customer's business and offer right technology. Long standing relationship with customers. Pan India support & service infrastructure. Best-vale-for-money offerings.

Technology Leadership

HCL Infosystems is known to be the harbinger of technology in the country. Right from our

inception we have attempted to pioneer the technology introductions in the country either

through our R&D or through partnerships with the world technology leaders.

Using our own R&D we have:

Created our own UNIX & RDBMS capability (in 80s). Developed firewalls for enterprise & personal system security. Launched our own range of enterprise storage products. Launched our own range of networking products.

We strive to understand the technology from the view of supporting it post installation as

well. This is one of the key ingredients that go into our strategic advantage.


11/33


11

General Services


12/33


12

Manufacturing

HCL's computer hardware manufacturing plants include 4 facilities, 2 at Puducherry, 1 at

Chennai & 1 at Uttranchal.

The plant located in Puducherry are situated 165 kms south of Chennai on the coast of the

Bay of Bengal with proximity to Chennai Air/Sea port, special policies for Industries of local

Gov., , Inland Container Depots, attractive power and labour rates - makes Puducherry an

ideal place for business.

Started in 1996 - with only Unit 1 - it now has 4 Units with a built up area of 4,19,000 sq. ft

The infrastructure is state of the art, one of the best & largest in India.

All 3 factories are ISO 9001:2000 and ISO 14001, ISO 13485:2003, TS 16949-2002 TUV-

Accredited certified. PMO was also Awarded MAIT Level 2 - by European Foundation forQuality Management in the year 2001. HCL was also awarded ELCINA's (Electronic

Component Industries Association) Quality Award for the year 2002- 2003.


13/33


13

HCL Infosystems Ltd. Puducherry, Uttarakhand, and Noida Manufacturing Units now

ISO 9001:2008 Certified

State of the art IT systems in MRP, ERP, Online configurations enables this latest unit of

HCL (Rudrapur) to leverage the power of IT in delivering optimum efficiency. The plant is

networked & online with HCL branch and head offices. The Pondicherry plant has its own

Product Engineering Group (PEG) and R&D teams constantly engaged in developing new

products and solutions. Driven by a strong manufacturing objective, HCL promises to deliver

defect free products, services and solutions to meet the requirements of its external and

internal customers, right from the commencement of the relationship.

Driven by a strong Manufacturing Objective

" WE SHALL DELIVER DEFECT-FREE PRODUCTS, SERVICES AND SOLUTI ONS

TO MEET THE REQUIREMENTS OF OUR EXTERNAL AND I NTERNAL

CUSTOMERS, THE F IRST TIME, EVERY TIME."

All processes in the manufacturing are aligned to this guiding objective. A strong emphasis of

"Quality by Process" is ensured across all processes. The products manufactured hereundergo stringent tests that ensures their ruggedness & durability, which may be deployed

anywhere in India and may have to face severe conditions like - heat, humidity, rough

transportation & handling .Our products undergo drop tests, hot & cold temperature chamber,

client-site simulation tests , reliability tests et al.

Computers are shipped to locations all over India with an extensive network of professional

logistic support partners. There is also a Customer satisfaction cell, in plant, to take care of

problems reported from field.

Customers, sales & marketing, support personnel, dealers & distributors are encouraged to

visit the plant to see, for them, what all goes in making a quality computer system.
http://www.hclinfosystems.in/hcl-qms.htmhttp://www.hclinfosystems.in/hcl-qms.htmhttp://www.hclinfosystems.in/hcl-qms.htmhttp://www.hclinfosystems.in/hcl-qms.htm


14/33


14

HCL Technologies Ltd

Corporate Office

A-10/11, Sector - 3

Noida - 201 301,

Uttar Pradesh

India

Tel.: +91-120-253-5071

Fax: +91-120-253-0591

HCL Technologies

406-410, Keshava Building

BandraKurla Complex

Bandra (E), Mumbai - 400051

India

Tel.: +91-22-4007-0200

Fax: +91-22-2659-0008


D-12, 12B, Ambattur Industrial Estate Ambattur (AMB-1)

Chennai - 600 058

India

Tel.: +91-44-2623-0711

Fax: +91-44-2624-4213


3, UdyogVihar Phase I

Gurgaon - 122 016

Haryana

India

Tel.: +91-124-243-9900-05

Fax: +91-124-243-9910


15/33


15


Plot No. 5,6,7

UdyogVihar - IV

Gurgaon - 122 015

Tel.: +91-124-410-9900-04

Fax: +91-124-410-9910

HCL Technologies Kolkata Center

14th Floor, Infinity Building, Tower-II

Block GP, Sector - V, Salt Lake

Kolkata - 700091

West Bengal

India

Tel.: +91-33-2357-2487-90

Fax: +91-33-2357-2491


The Leela Galleria

#23, 6th Floor, Commercial Block

Airport Road, Bengaluru - 560 008

Tel.: +91-80-2505-4000

Fax: +91-80-2521-7108


Ground & First Floor

Jayabheri Silicon Towers Madhapur Road,

Kondapur

Hyderabad - 500 032, India


16/33


16

About the Company

Company Name:


CompanyAddress:

2ndfloor, 360, Military Road, Marol, Andheri(E), Mumbai-59

Contact person:

Shoukkath Namboorimadathil Ali (CE Manager)

Company size:

6000 employees working in

Branches:

All over India , Middle east and Africa

Type:

HCL is limited (ltd.)

Establishment of company:

Since 1976


17/33


17

MANAGEMENT

INFORMSTION

SYSTEM


18/33


18

What is MIS?


19/33


19

SYSTEM

AVAILABLE IN

THE MARKET


20/33


20

System Available in the market

Accounting Management Information System

An accounting information system (AIS) is the system of records a business keeps

maintaining its accounting system. This includes the purchase, sales and other financial

processes of the business. The purpose of AIS is to accumulate data and provide decision

makers (investors, creditors and managers) with information.

While this was previously a paper-based process, most business now use accounting

software. In an electronic financial system, the steps in the accounting cycle are dependent

upon the system itself. For example, some systems allow direct journal posting to the various

ledgers and others do not.

Financial Management Information System

The financial management information system provides financial information to all

financial managers within an organization including the chief financial officer. The chief

financial officers analyses historical and current financial activity, projects future financial

needs, and monitors and controls the use of funds over time using the information developed

by the MIS department.

ManufacturingManagement Information System

More than any functional area, operations have been impacted by great advances in

technology. As a result, manufacturing operations have changed. For instance, inventories are

provided just in time so that great amounts of money are not spent for warehousing huge

inventories. In some instances, raw materials are even processed on railroad cars waiting to

be sent directly to the factory. Thus there is no need for warehousing.

MarketingManagement Information System

A Marketing Management Information System supports managerial activity in the

area of product development, distribution, pricing decisions, promotional effectiveness and

sales forecasting. More than any other functional area, marketing systems relies on external

sources of data. These sources include competition and customers.


21/33


21

Information Technology Management Information System

It gives timely and accurate information and helps managers in making decisions in

the organization. Almost all decisions from the simple task of hiring to budgeting and

expansion are now based on data collected through different software solutions.

HealthManagement Information System

Health management information incorporates all the data needed by policy makers,

clinicians and health service users to improve and protest population health. Few countries inthe world today have effective and comprehensive systems in place to gather this data.

Human ResourceManagement Information System

It refers to the systems and processes at the intersection between human resource

management (HRM) and information technology. It merges HRM as a discipline and in

particular its basic HR activities and processes with the information technology field,

whereas the programming of data processing systems evolved into standardized routines and

packages of enterprise resource planning (ERP) software. On the whole, these ERP systems

have their origin on software that integrates information from different applications into one

universal database. The linkage of its financial and human resources modules through and

database is the most important distinction to the individually and proprietary developed

predecessors, which makes this software application both rigid and flexible.

Customer RelationshipManagement Information System

It is a broadly recognized, widely-implemented strategy for managing and nurturing a

companys interactions with clients and sales prospects. It involves using technology to

organize, automate, ad synchronize business processes principally sales activities, but also

those for marketing, customer service, technical support. The overall goals are to find, attract,

and win new clients, nurture and retain those the company already has, entice former clients

back into the old, reduce the costs of marketing and client service. Once simply a label for a

category of software tools, today, it generally denotes a companywide business strategy

embracing all client-facing departments and even beyond. When an implementation is

effective, people, processes and technology work in synergy to increase profitability, and

reduce operational costs.


22/33


22

Nature of Management Information System (Reasons for selecting MIS)


23/33


23

Motivation for the implementation


24/33


24


25/33


25


26/33


26


27/33


27


28/33


28


29/33


29

information


30/33


30


31/33


31


32/33


32


33/33


33

Management Information System

Documents

Transcript of Management Information System