MANAGEMENT & HUMAN RESOURCE PLANTemi & Margi

MANAGEMENT PLAN

Mission Statement To make sure that this

is our customers favourite place to eat

Preparation of food Quick, quality service Conduct all business

affairs ethically Continue to grow

profitably

Company Values Respect, Integrity and

Honesty Service to our

consumers Striving for excellence Accountability to

customers, shareholders, partners, and employees for commitments, results, and quality

Company Goals Strive for Excellence in Customer Satisfaction Have sales increase 30% by the end of the year To be known in quality and service for fast food industry in the city.

Organizational StructureThe type of hierarchy that we think is appropriate for Patties would be a linear system of management, from the highest position, head manager, to the staff working. We feel that this way, we can meet the needs and goals of the company, and the workers.

Organizational StructureCEO

Accounting & Finance Management

Staff

Human Resources

Head Manager

Management StyleThe management style we expect from Patties, is a Directive Democratic style of management. Where the head manager makes the decisions according to the needs of the staff and closely supervises the subordinates.

HUMAN RESOURCES PLAN

Recruiting Must develop an accurate and specific

job profile Develop Success Profile Prepare advertisement for given job

position Post the job on required website or local

news paper or any relevant industry publication

Sample Job DescriptionsJob Position: Food Server Perform a walk through at shift change

with new servers and inform them of any events.

Maintain section for cleanliness and the serving to customers efficiently and accurately.

Maintain a clean and safe work environment, and identify unsafe practices or conditions.

maintain the upmost respect to all customers and employees

Treat customer with best smile.

Job Advertisement: Food Service Manager

Job Advertisement: Food cashier

Selection

Methods: Organizational skills -

an organized person is a focused

How do they approach their colleagues and supervisors?

Contribution to the company.

Leadership and problem solving skills

Tools: Resumes, cover letters, and job applications

Interview questions we would ask…

What is your greatest weakness? What is your greatest strength?How would you describe yourself?How do you handle stress and pressure?How would you describe the pace at which you work? How many hours do you normally work?How do you manage your time?Why would you like to work here?Do you have any questions for us?

Training & DevelopmentSo you just hired a new employee. How do you ensure that this person will be able to adapt well to the company? The best way to do this is to start his employment right by explaining the rules, and outlining your expectations for them. Orientation Probation Reward Systems Performance appraisal

Dealing with TurnoverThese steps will help prepare our company in minimizing turnover and dealing with it. This will hopefully help the company have a more stable and sound organization made up of satisfied employees. Pre-termination contracts - Imposing a

contract on new employees that indicates that they should stay at least one year or pay a pre-termination bond.

Exit interviews -  Having an interview with exiting employees.

THANK YOU FOR WATCHING

http://www.businessplanningmadeeasy.com/mission_statement.htmlhttp://www.wikihow.com/Select-an-Employee-of-the-Yearhttp://jobsearch.monster.ca/jobs/?q=food&pg=2&cy=cahttp://www.entrepreneur.com/humanresources/hiring/article76182.html#http://www.workopolis.com/EN/job/13068686?uc=E8http://www.workopolis.com/EN/job/13068348?uc=E0

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