Management Functions
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Transcript of Management Functions
PLANNING Objective – A clear specific measuring post indicating
progress towards achieving a short term goal.
Goal – An overall or longer term aim providing focus for day to day activities
Plan – projected courses of action aimed at achieving future objectives – they provide clear goals and map the activities needed to achieve them effeceintly and effectively – they are the propellers of an aeroplane or rudder of a ship
Planning is critical for business – we have to organise our day’s, weekly, monthly, yearly and long range activities.
Planning gives us direction and helps identify and focus important issues for business.
Gap Analysis – see hand out Values Vision Mission SWOT Analysis Strategic Plans
Values – what is important to a person or a company Egs – being impartial, free from discrimination, ethical, fair, flexible, safety, trust, customer focus – Tylenol challenge in 1980
Vision – where we are headed – expresses what a business truly wants to achieve – aims to challenge, inspire and stretch people in a company – Eg – Disney’s vision is ‘ to make people happy’.
Mission – How will we get there? The path to reach the vision
Developing a Strategic Plan1. Based on the Values of the business2. Based on Vision of the business3. Based on Mission of business4. SWOT your business5. Focus on top important issues6. Design the objectives for (5) above – this is
your strategic objectives7. Do a Gap analysis8. Get to WORK!9. Do the SMARTT Plan
ORGANISING
What is organising? –
It is defining roles, responsibilities and arranging and coordinating the resources needed to successfully carry out plans – Right People in the Right Seat in the BUS called BUSINESS
STAFFING What is staffing? –
People are a hotel’s most valuable resource – the hotel needs the right people to be attracted to join it – then it is recruiting, training to do their jobs effectively and treating them well to retain them.
Losing employees is easy – recruiting is twice as hard – Let’s do a costing of recruitment?
Disney’s recruitment policy – what is most critical – Is it recruiting or training?
LEADING
Leadership is about achieving business goals through the work of others
David Karpin
Trait Approach – focusses on personal qualities such as height, intelligence, genetic etc
Transformational Approach – leads the organisation in new direction through leaders talent and drive
Charismatic Approach – leads through personal magnetism, charm and other qualities – Eg Steve Jobs of Apple Computers, JW Marriott of Marriott Hotels
Narcisstic Approach – leads through personal skills, magnetic attraction and also are distrustful of others and consider themselves invincible – Eg Napolean, Bill Gates,
LEADING Styles of Leadership – 1. Dictatorial – lead through force and threats – “you
do not lead by hitting people over the head – that is assault, not leadership” – Eisenhower
2. Authoritarian – task centred leaders, want to control, decision making is very limited
3. Democratic – participative leadership – people centred style
4. Laissez Faire – use delegation and leave employees to do their jobs with little or no input from themselves
MONITORING
How are we doing? Are we operating within the budget? Are we meeting our targets?
It is keeping an eye on how the business is doing – checking on budgets, materials, costs, staff, revenues, quality, safety measures etc