Management Control System (MCS) User Manual · Courier New font indicates literal input to be typed...

DIRECTV Confidential

Management Control System (MCS) User Manual

DIRECTV RESIDENTIAL EXPERIENCE (Hospitality Solutions)


(Rev. 2.1)

November 27, 2013


This document contains proprietary information and except with

written permission of DIRECTV such information shall not be

published and this document shall not be duplicated or distributed,

in whole or part

DIRECTV Residential Experience MCS User Manual

Rev. 2.1 DIRECTV Confidential of 81

REVISION HISTORY

Revision Date of Issue Author Scope

0.1 August 11, 2011 M. Geier Initial version

0.2 August 24, 2011 R. Pezeshki Added the missing content

0.3 August 25, 2011 R. Pezeshki and R. Tatem

Document-wide edits

0.4 March 5, 2012 D. Chen Adding Phase 2 Information

1.0 March 23, 2012 D. Chen Added LCI Content Format Guidelines

1.1 April 15, 2012 R. Pezeshki Added PMS Configuration Setting and Serial Connection Pin-outs

1.1 April 23, 2012 R. Pezeshki Added LCI Troubleshooting Updated the network interfaces file to match the latest release Added an updated screen shot of MCS log showing PMS Filtering Updated Network Topology Diagrams Updated Email Alrets screen shots with SMTP Configuration Setting. Updated LCI Local Channels screen shot

2.0 November 8, 2012

D. Chen Updated for MCS v3.x Added Setup Section Rephrased most 2.x specific text for 3.x

2.1 November 27, 2013

R. Pezeshki, D.Chen

Updated for MCS v3.17 Updated installation process for Ubuntu 12.04 Corrected overall formatting



Table Of Contents

Section Page

1 Introduction ............................................................................................................................. 9

1.1 Purpose .......................................................................................................................................... 9

1.2 Intended Audience ........................................................................................................................ 9

1.3 Problem Reporting ..................................................................................................................... 10

1.4 Conventions ................................................................................................................................. 10

1.5 Definitions and Acronyms ......................................................................................................... 10

2 Installation of MCS System .................................................................................................. 11

2.1 Staging Installation ..................................................................................................................... 11

2.1.1 Alcatel Switch Configuration ................................................................................... 11

2.1.2 MCS Server Ubuntu Linux Install ............................................................................ 12

2.1.3 Installing the MCS Software ..................................................................................... 13

2.1.4 Verifying Complete MCS installation ...................................................................... 14

2.1.5 Setting up User Accounts.......................................................................................... 15

2.1.5.1 Changing the Password of “mcsadmin” and “user” ........................................... 15

2.1.5.2 Creating New Accounts for End Users .............................................................. 15

2.1.6 Use MCS to set SBB Managed Mode....................................................................... 16

2.1.7 Setting Property Information on MCS ...................................................................... 17

2.1.8 Setting a Property Logo on SBBs ............................................................................. 17

2.1.9 Configuring Hotel Channel Lists on SBBs ............................................................... 18

2.1.10 Configuring Hotel Defaults on SBBs .................................................................... 20

2.1.11 Preparing Installation Spreadsheet ........................................................................ 21

2.2 Property Onsite Installation ...................................................................................................... 22

2.2.1 MCS Server and Network installation ...................................................................... 22

2.2.2 SBB Room Installation ............................................................................................. 22

3 In-Room Verification ............................................................................................................ 23

3.1 Import Receiver information into MCS ................................................................................... 23

4 MCS Web User Interface ...................................................................................................... 25

4.1 Login ............................................................................................................................................ 25

4.2 Receiver Management List ........................................................................................................ 25



4.2.1 Navigating the MCS receiver list .............................................................................. 27

4.2.2 Updates to the Receiver List ..................................................................................... 27

4.2.3 Receiver information ................................................................................................ 28

4.2.3.1 Room .................................................................................................................. 28

4.2.3.2 RID and CAM .................................................................................................... 28

4.2.3.3 IP Address .......................................................................................................... 28

4.2.3.4 Software Version ................................................................................................ 28

4.2.3.5 Signal Strength ................................................................................................... 28

4.2.3.6 Hardware Model ................................................................................................. 28

4.2.3.7 Managed Mode Status ........................................................................................ 28

4.2.3.8 Default Settings Status ....................................................................................... 29

4.2.3.9 Active Status ...................................................................................................... 29

4.2.3.10 Battery Status ..................................................................................................... 29

4.2.3.11 Switch Type........................................................................................................ 29

4.2.3.12 SWM Channels .................................................................................................. 29

4.2.3.13 SWM Serial Number .......................................................................................... 29

4.2.4 Expanded Receiver Information ............................................................................... 29

4.3 Configuring and Assigning Channel List ................................................................................. 30

4.3.1 Configuring Channel List: ........................................................................................ 30

4.3.1.1 Displaying or Editing a Channel List ................................................................. 31

4.3.1.2 Deleting a Channel List ...................................................................................... 31

4.3.2 Assigning Channel List: ............................................................................................ 32

4.4 Configuring and Assigning Defaults ......................................................................................... 32

4.4.1 Configuring Default Settings .................................................................................... 32

4.4.2 Assigning Default Settings ....................................................................................... 33

4.5 Sending MCS Commands .......................................................................................................... 34

4.5.1 Reset Defaults ........................................................................................................... 35

4.5.2 Set Room Name/Number .......................................................................................... 37

4.5.3 Check-in .................................................................................................................... 37

4.5.4 Check-out .................................................................................................................. 38

4.6 Setting and Assigning Groups ................................................................................................... 38

4.6.1 Receiver Grouping .................................................................................................... 38



4.6.2 The Unassigned Group ............................................................................................. 39

4.6.3 Creating a New group ............................................................................................... 39

4.6.4 Moving Receivers In-Between Groups ..................................................................... 39

4.6.5 Removing a Group .................................................................................................... 39

4.7 View Logs .................................................................................................................................... 40

5 Administrator Settings ........................................................................................................... 41

5.1 Administrative SBB List ............................................................................................................ 41

5.1.1 Set Management Mode ............................................................................................. 41

5.1.2 Set PMS ID ............................................................................................................... 41

5.1.3 Delete SBB................................................................................................................ 42

5.1.4 Reset Defaults ........................................................................................................... 42

5.2 User Management ....................................................................................................................... 42

5.3 Property Information ................................................................................................................. 43

5.3.1 Property Location...................................................................................................... 43

5.3.1.1 Format ................................................................................................................ 43

5.3.1.2 During Installation.............................................................................................. 43

5.3.2 Property Logo ........................................................................................................... 43

5.4 Import & Export......................................................................................................................... 45

5.4.1 Export User List ........................................................................................................ 45

5.4.2 Export Receiver List ................................................................................................. 45

5.4.3 Export Logs ............................................................................................................... 45

5.4.4 Export Defaults ......................................................................................................... 45

5.4.5 Export Channel Lists................................................................................................. 45

5.4.6 Import User List ........................................................................................................ 45

5.4.7 Import Receiver List ................................................................................................. 45

5.4.8 Import Defaults ......................................................................................................... 45

5.4.9 Import Channel Lists................................................................................................. 46

5.4.10 Import New Receiver Installation CSV ................................................................. 46

5.5 Local Channels ........................................................................................................................... 46

5.5.1 Local Channel Content Format Guidelines............................................................... 46

5.5.2 Create Video Source ................................................................................................. 47

5.5.2.1 Add Video Source from File .............................................................................. 47



5.5.2.2 Add Video Source from Network Camera ......................................................... 48

5.5.3 Create Local Channel ................................................................................................ 49

5.5.4 Set Channel Numbers ............................................................................................... 50

5.6 E-mail Alerts ............................................................................................................................... 50

5.7 Services Status ............................................................................................................................ 53

5.8 PMS Interface ............................................................................................................................. 53

5.8.1 Connectivity between the Property Management System and the MCS .................. 53

5.8.2 PMS Serial Port Configuration ................................................................................. 55

5.9 Parental Control Configuration ................................................................................................ 55

6 Setup Section ......................................................................................................................... 57

6.1 Dealer Information ..................................................................................................................... 57

6.2 Network ....................................................................................................................................... 58

6.3 PMS.............................................................................................................................................. 59

6.4 Verification .................................................................................................................................. 60

6.5 System Update ............................................................................................................................ 61

6.6 Reboot .......................................................................................................................................... 61

7 Troubleshooting DRE Problems ........................................................................................... 62

7.1 MCS Receiver List Updating ..................................................................................................... 62

7.1.1 The MCS screen does not appear to be refreshing ................................................... 62

7.1.2 I just added/fixed/changed a receiver and it is not showing in the list ..................... 62

7.1.3 A receiver is offline but still showing “alive” in the MCS receiver list ................... 62

7.2 Debugging LCI ........................................................................................................................... 63

7.2.1 Debugging LCI Content ............................................................................................ 63

7.2.2 Debugging DRE Network and LCI Channel List ..................................................... 63

7.3 Debugging SBB Issues ................................................................................................................ 64

7.3.1 Verify SBBs are set for Hospitality .......................................................................... 64

7.3.2 Verify SBBs are activated ......................................................................................... 64

7.3.3 Verify SBBs are active and displaying video ........................................................... 64

7.3.4 Verify the SBB connection to the IDF switch .......................................................... 64

7.3.5 Verify MCS Configuration ....................................................................................... 64

7.4 Debugging .................................................................................................................................... 65

7.4.1 Verifying MCS Server Network Configuration ........................................................ 65

7.4.2 Verifying the Switch Configuration .......................................................................... 65



7.4.2.1 Verify Port Configuration on (MDF) ALU6400 ................................................ 65

7.4.2.2 Verify Port Configuration on IDF switches ....................................................... 66

7.4.3 Verifying MCS DHCP Server Configuration ........................................................... 67

7.4.4 Verifying MCS Services ........................................................................................... 68

7.4.4.1 Verifying the MCS Discovery Service .............................................................. 69

7.4.4.2 Verifying the Sous-SHEF service ...................................................................... 69

7.4.5 Verifying Apache and Web Services ........................................................................ 71

8 Linux Commands and Tutorial ............................................................................................ 72

9 Setting Windows Laptop for Support .................................................................................... 73

10 Using Wireshark ................................................................................................................ 74

10.1 Things to Look for in Wireshark ........................................................................................... 75

11 Appendix ............................................................................................................................. 76

11.1 DRE System Network Topology ............................................................................................ 76

11.1.1 DIRECTV’s Recommended Network Topology (Option 1) ................................. 76

11.1.2 Option 2 ................................................................................................................. 78

11.1.3 Option 3 ................................................................................................................. 80

List of Tables

Table 1: Glossary and Acronyms .................................................................................................. 10

Table 2: Pin numbers for DB-25 and RJ45. (Note: only pins 2, 3, and 7 are need) .................... 54



1 Introduction

1.1 Purpose

This document is intended for use by authorized DIRECTV Dealers and DIRECTV distributors

to explain the features of the Management Control System.

1.2 Intended Audience

This document is intended for multiple purposes and user types. Distributors will create a

package solution containing MCS and will need to understand how MCS works at both a

functional level and a technical level. Distributors should use this document as a starting point

for understanding MCS and pass on this document to individual Dealers/Installers. Dealers and

Installers should use this document to assist in the installation, configuration and

troubleshooting of MCS on site at a hospitality property. Hotel staff or ‘users’ should use this

document as reference for operating MCS and performing basic operations.



1.3 Problem Reporting

For any problems, bugs or issues you encounter, please contact us at:

http://www.dresupport.com/

1.4 Conventions

Items in “quotation marks” refer to interface buttons, links or labels on the MCS interface or

literal inputs to be typed.

Courier New font indicates literal input to be typed with

modifications as needed for your configuration or literal output

to be verified.

1.5 Definitions and Acronyms

Some of these terms and abbreviations are used in this document:

Table 1: Glossary and Acronyms

Term Definition

DRE DIRECTV Residential Experience

MCS Management Control Server

SBB Set Back Box (Set-top Box for DRE). Also called a receiver.




2 Installation of MCS System This section covers steps to configure and install MCS system for the DRE system. The

installation should be done in two parts – staging and on-site installation.

2.1 Staging Installation

The first step in installation is to stage and setup the switches, SBBs and Linux server in an

environment where you have access to an internet connection, DIRECTV activation services, a

satellite connection and Linux software.

2.1.1 Alcatel Switch Configuration

Each IDF switch must be configured by copying a configuration file or manually adjusting

settings to the switches. To configure the IDF switches (Alcatel 6250):

Connect a notebook computer or the MCS machine to the serial console port of the IDF switch.

Use a terminal communication program such as minicom or HyperTerminal to connect to the

switch. Settings should be 9600 8N1 with hardware and software flow control off

Login to the switch. The default username is "admin" and the default password is "switch"

Review and edit the IDF switch configuration file provided by Alcatel based on the property’s

network configuration.

The IDF switches will be on the 10.129.8.xxx network and the 172.16.1.xxx network.

We recommend setting the IP addresses to 10.129.8.2 and 172.16.1.2 for the first IDF switch,

10.129.8.3 and 172.16.1.3 for the second, and so forth. 10.129.8.1/172.16.1.1 is saved for the

MDF switch and 172.16.1.11 is saved for the MCS machine.

NOTE: The MCS machine by default is assigned to 172.16.1.11 so make sure you

do not use this IP for the IDF switches unless you are going to reconfigure Linux

networking and DHCP on the MCS machine.

We recommend setting the default prompt for each switch so that when configuring the switch

it is easy to identify which switch is which. To do so, use the command “session prompt default

"Desired IDF Switch name >>" ”

Copy/paste the switched configuration file into the terminal to set recommended settings.

Type "write memory" and then "copy working certified" to save your changes on the switch.

Before restarting, review the changes by using the command; show configuration snapshot.

Type “reloads" and “confirm” in order to restart the switch.



The MDF switch must be configured by copying a configuration file provided by Alcatel or

manually adjusting settings to the switch.

Connect a notebook computer or the MCS machine to the serial console port of the MDF

switch.

Use a terminal communication program such as minicom or HyperTerminal to connect to the

switch. Settings should be 9600 8N1 with hardware and software flow control off.

Login to the switch. The default username is "admin" and the default password is "switch"

Review and if needed edit the MDF switch configuration file provided by Alcatel based on the

property’s network configuration:

The MDF switch will be on the 10.129.8.xxx network and the 172.16.1.xxx network.

We recommend setting the IP addresses to 10.129.8.1 and 172.16.1.1

Note: The MCS machine by default is assigned to 172.16.1.11 so make sure you do

not use this IP for the IDF switches unless you are going to reconfigure Linux

networking and DHCP on the MCS machine.

Edit the address fields if desired.

1. We recommend setting the default prompt for each switch so that when configuring the

switch it is easy to identify which switch is which. To do so, use the command “ session

prompt default "Desired MDF Switch name >>" ” Copy/paste your edited MDF

configuration file into the terminal to set recommended settings

2. Type "write memory" and then "copy working certified" to save your changes on the

switch.

Before restarting the switch, review the changes by using the command; show configuration

snapshot.

3. Type “reloads" and “confirm” in order to restart the switch.

2.1.2 MCS Server Ubuntu Linux Install

1. Connect MCS ETH0 to an external network providing a connection to the Internet.

2. Connect MCS ETH1 to Alcatel Lucent MDF switch

3. Insert Ubuntu Desktop 12.04.3 LTS 64bit CD in server

4. Power on System and boot off CD to begin install of Ubuntu

5. Select Install Ubuntu

System May Pause for a few seconds

6. Ensure that all three requirements are checked off and click Continue

7. Select Erase disk and install Ubuntu, and then click Continue

8. The Hard Drive selected should be selected by default. Begin the installation by

clicking Install Now

http://releases.ubuntu.com/lucid/ubuntu-10.04.3-desktop-i386.iso



9. As the installation begins, select the appropriate Time Zone for the Site location. Then

click Continue

10. Select English (US) for both keyboard settings and select Continue

11. Enter Full Name for Administrator account

12. Type in a computer’s name such as “dre-mcs-server”

13. Enter Username for the Administrator account

14. Enter Password for the Administrator account

15. Re-Enter password for to verify

Ensure that the username and password is kept safe and is difficult to guess.

Gaining access to the MCS machine means the ability to compromise all hotel

SBBs and the MCS system.

16. Do not check off box to Encrypting your home directory

17. Select Continue to finish the installation

System will now finish installation

18. When the installation is complete, click on Restart Now

19. When prompted, remove the Ubuntu Installation CD and press Enter to Reboot

System will now reboot

2.1.3 Installing the MCS Software

You must have all the switches configured, all static IP addresses set before installing MCS

software. By default MCS uses IP address 172.16.1.11 when MCS installs so please make sure

no devices are configured to use this IP and no automatic DHCP services are set to give out an

IP in this range.

1. Determine and label the Ethernet ports on the server machine for ease of installation at

the hotel.

a. If you are unsure which Ethernet port is which, unplug all Ethernet connections

to the MCS machine and then plug one of the connections into one of the

Ethernet ports at random.

b. From the MCS server command line execute “dmesg” and examine the last few

lines of output.

c. Look for the line of text that is similar to the following:

0000:04:00.0: eth1: Link is Up 1000 Mbps Full Duplex,

Flow Control: None

d. Look for the “eth1” string. Repeat with different Ethernet ports until you’ve

located eth1 and eth0.

e. Label eth0 and eth1 for ease of installation in the hotel.

2. Ensure that your eth0 port is connected to a network with an internet connection and the

eth1 port is connected to the MCS network. You must have a connection to the internet

for the initial MCS installation even if there will be no connection in the hotel.



i. Verify by PINGING google.com

ii. Type ping google.com

3. Ensure that your eth1 port is connected to the MCS network

i. Verify by PINGING MDF Switch

ii. Type ping 172.16.1.1

4. Download & Extract MCS_<date>.tar.gz installer from www.DRESupport.com or MCS

CD/DVD provided by SkyWeb.

5. Start MCS installation process by changing to the MCS software directory and type in ./install.sh

a. For Ubuntu 12.04, you will need an Internet connection connected to the eth0

Ethernet jack.

i. If you are connecting into a separate standard DHCP network, connect

eth0 to the network.

Then type in ./install.sh --network=dhcp

b. Be sure to remember to disconnect eth0 when this entire installation procedure is

complete and restart the server.

6. Follow the on screen instructions. Be sure to have ready:

a. A live Internet connection for MCS to download the required packages (apache,

php, mysql, etc.)

b. The MySQL root password which you will define during installation.

c. The root MySQL password is only required for staging and should not need to be

given out. Please make sure this password is hard to guess and keep it safe as

security on the MCs machine could be compromised with this information.

7. Now open a web browser and go to http://localhost/sbbmgr/

8. The default username (without admin access) is: user and password is tiburon

9. The administrative username (with full access) is: mcsadmin and password is dtvmcsgo

10. Make sure you change the passwords on these default accounts as soon as possible in the

administrative tab. Do not give out the administrative username and password except to

those who you completely trust to configure MCS. Hotel front desk staff should only

need user level access.

2.1.4 Verifying Complete MCS installation

1. Verify that you can log into the MCS web interface by opening a web browser and going

to http://172.16.1.11/. If you cannot try connecting to http://localhost/sbbmgr/ from the

MCS itself. If you cannot then re-install the MCS software or contact dresupport.com.

If you can connect to localhost but not 172.16.1.11 check your network configuration

you may have an IP address conflict. See “Debugging MCS” for more information.

2. Verify that you can log in as mcsadmin and user and any other accounts that you’ve

created. If you cannot, please reset the passwords using the “MCS Troubleshooting”

section.

http://localhost/sbbmgr/

http://172.16.1.11/

http://localhost/sbbmgr/



3. DRE Receivers should automatically appear in the system within 20 minutes. Please

refer to the “Debugging MCS” section if they do not.

2.1.5 Setting up User Accounts

MCS administrators such as the default administrator account have access to affect all

operations of the receivers on the system as well as change system settings on the MCS Linux

server machine. Therefore, for security reasons you should never allow hotel front desk staff or

other end users to have access to the mcsadmin account or another account setup as an

administrator.

The default account “user” has been setup for your convenience however if all end users log in

using the “user” account, there will be no way to distinguish user activity in the logs and it will

make it more difficult to track down any MCS issues. It is highly recommended that you create

a user account for each end user who will use MCS such as hotel front desk staff.

2.1.5.1 Changing the Password of “mcsadmin” and “user”

To change the passwords on the “mcsadmin” and “user” account:

1. Log out of MCS if you are logged in by clicking the “Log out” link in the upper right

corner of the MCS interface.

2. Click “Click here to log in” if you were logged into MCS. Otherwise go to MCS via a

web browser: http://172.16.1.11/

3. Log into the account you wish to change the password for – “mcsadmin” or “user”

4. Select “Change Password” in the top right corner of the interface to the right of

“Administrator Settings”.

5. Type in your existing password in the “Old Password” box.

6. Type in the new password and confirmation in the next two boxes.

7. Click on the “Set New Password” button at the bottom of the pop-up box.

8. You should see “Successfully changed password.” appear at the top of the screen.

9. The password for the account you logged into is now changed to a new password.

10. Repeat steps 1-9) for both the mcsadmin and user accounts or any other accounts you

may have already created that you wish to change the password for.

2.1.5.2 Creating New Accounts for End Users

To create a new account with only user level access:





3. Log into MCS as administrator -- mcsadmin

4. Select the “Administrator Settings” link from the upper right of the MCS interface.

http://172.16.1.11/

http://172.16.1.11/



5. Select the “User Management” tab which should be the second tab on the interface.

6. Click on the “Add New User” button in the bottom left hand side of the form.

7. Fill out the appropriate information for the user. This information is stored in MCS and

not used elsewhere but maybe used to send alerts to users.

8. Ensure that the “Normal” radio button is checked at the bottom of the form. This will

give the user regular access and prevent access to administrative areas of MCS.

9. Click the “Add User” button.

10. Confirm that you wish to add this user to the system.

11. The new user has now been added to the system with user level access. Please note that

the user will be prompted to change their password when they log into this account for

security reasons.

12. You can verify the new user by logging out and logging into this account.

13. Repeat steps 1-12) as needed to create a user account for all end users of the MCS

system.

2.1.6 Use MCS to set SBB Managed Mode

Note: Before performing this step ensure that all SBBs are connected to the MCS network.

Once you have MCS up and running, all property SBBs need to be configured to work with

MCS. If you need help with any of the below steps in detail see the appropriate section under

“Using MCS Web Interface”.

1. Make sure you’ve completed “Verifying Complete MCS installation” above. You must

wait for all SBBs to populate inside of the list and indicate status “alive” in order to

perform these steps. See “MCS Troubleshooting” if you are having trouble with this

step.





4. Log into MCS as administrator – mcsadmin


6. Select the “Administrative SBB List” tab which should be selected by default.

7. Click inside the checkboxes of the SBBs you wish to configure or click inside the “All”

checkbox to select all SBBs currently in the MCS system.

8. Select “Set Management Mode” from the “Commands” Drop down list.

9. Click the “Go” Button to the right of the “Commands” Drop down list.

10. Ensure that “Managed” is selected. If it is not, select it from the “Management Mode”

drop down menu.

http://172.16.1.11/



14. Double check that the active status of all SBBs listed is “yes” under the “alive” column.

Any SBBs not listed as “alive” will not receive the managed mode setting and will need

to be set at a later date. For help in fixing SBBs that are not “alive”, see “Debugging

MCS”.

15. Scroll down to the end of the list and select the “Apply” button.

16. Wait for MCS to indicate success.

17. If you receive a “Failed to configure the selected receivers!” message then take note of

the RID of the SBB(s) that failed. See “Troubleshooting SBB receivers” for

information on how to fix an individual SBB.

18. Keep in mind that any SBBs that are not “alive” or that were listed in the failure

message have not been configured to managed mode and you should repeat steps 4-15

once the SBB issues have been resolved.

2.1.7 Setting Property Information on MCS

Be sure to set up the Property Information correctly and completely before shipping out any

MCS. This information is extremely important for support purposes, to help ensure all the

information needed to properly assess and troubleshoot problems that may arise. If this

information is not supplied, the process of troubleshooting problems may take longer.

Please refer to Section 5.3 for more details on Property Identification. Here is a short summary

of the steps to follow to enter in the Property Name.

1. Log into the MCS using the Administrator’s username and password

2. At the top menu of links, click the Administrator Settings link

3. Under the Property Name/Location, enter the Property Name

a. The Property Name should follow the format:

Property Name – City, State

As an example: Holiday Inn – El Segundo, CA

4. Be sure to enter the Property Address to be explicitly clear of the site.

2.1.8 Setting a Property Logo on SBBs

To configure all staged SBBs to display the correct hotel property logo, please follow the steps

listed below:




step.









6. Select the “Property Logo” tab which is the third tab/header.

7. Select “Upload New Logo”. A dialog box with two fields for inserting logos should

appear.

8. Click the ‘Browse’ button next to “Insert Logo”.

9. Navigate to the location of the hotel logo file you wish to use and double click on it or

click the filename and then click “Open”. Please keep in mind that the logo file must

be PNG file that must have a width of 125 pixels and a height of 65 pixels. All other

file types and sizes will result in an error message.

10. Once you’ve selected a PNG file click the “Set Logo” button. You should see a status

message at the top of the screen that indicates “New Logo Uploaded. Click 'Apply' to

Make Active.” If you encounter any errors ensure that you are using a PNG file with

width of 125 pixels and height of 65 pixels.

11. At this point the logo you selected should be pictured next to “Logo”. The Logo is now

saved in the MCS system but it is not yet applied to any receivers.

12. Click the “Apply Logos” button in order to send the logo to all SBBs connected to

MCS. You will receive a confirmation message – click “Apply”.

13. Wait for MCS to return a success message – “Logo has been applied to all property

SBBs.”





message have not been configured to managed mode and you should repeat steps 4-15

once the SBB issues have been resolved.

2.1.9 Configuring Hotel Channel Lists on SBBs

MCS provides the ability to configure many different channel line ups for each receiver or sets

of receivers on the hotel property. It is important that you set these up for hotel staff to ensure a

smooth MCS experience. By default there maybe channels you do not wish hotel guests to see

so make sure you review the complete channel list and configure a default hotel channel list.




step.

2. Go to MCS via a web browser: http://172.16.1.11/

3. Log into MCS

http://172.16.1.11/

http://172.16.1.11/



4. Click on configure channel lists button which is represented by two square overlapping

boxes to the right of the “Channels List” label.

5. The “Configure Channel Lists” window will load and should display a complete

channel list with checkboxes next to each channel. By default all checkboxes are

unchecked.

6. Select the channels you would like to configure for a hotel channel list by clicking on

the checkbox of each channel. To select a range of channels click in a checkbox on the

first channel of the range and then shift-click on the last channel’s checkbox in the

range. You should see each checkbox in the range appear selected with a checkmark.

7. Once you have selected all the channels you would like to configure click on the “Save

as New List” button at the top of the “Configure Channel Lists” window.

8. You will then be prompted for a channel list name. Type in a channel list name and

then click “Confirm”. The new channel list is now saved.

9. You can verify the channel list you created by clicking the drop down list next to

“Saved lists:” and selecting the name of the channel you just created. You should see

the checkboxes for the channels you selected populate in the channel list as you make

the selection.

10. Repeat steps 7-10 to create as many channel lists as you’d like. To start over with a

blank channel list, select “none” from the “Saved Lists” drop down list.

11. When you are finished click “done” on the main “Configure Channel Lists” window.

12. Select all SBBs by clicking the checkbox next to “All” on the receiver list.

Alternatively if you want certain groups or SBBs to have different channel lists, select

only the SBBs you wish to set.

13. Select the channel list you created from the drop down list under “Channels List”.

14. Select “Assign”


Any SBBs not listed as “alive” will not receive the favorite list setting and will need to

be set at a later date. For help in fixing SBBs that are not “alive”, see “Debugging

MCS”.







message have not been configured to use the channel list you created and you should

repeat steps 13-20 once the SBB issues have been resolved.

20. Your receivers are now configured to use the channel list you created. You can repeat

steps 13-20 as needed to configure multiple sets of receivers with different default

settings.



2.1.10 Configuring Hotel Defaults on SBBs

A default setting is a list of configuration options that a receiver will return to when reset either

by issuing a “Reset Defaults” command or when a guest checks in or out causing PMS to issue

a “Reset Defaults” command. The default configuration can set the channel back to a pre-

defined hotel welcome channel, reset parental controls, and change back any subtitles and

language settings. To create a default setting:




step.

2. Go to MCS via a web browser: http://172.16.1.11/

3. Log into MCS

4. Click on defaults button which is represented by two square overlapping boxes to the

right of the “Defaults” label.

5. The “Configure Defaults” window will open and show a series of default options.

6. Set the default channel to the channel you wish the receiver to return to when it is reset.

7. Set the default favorite list. This is either all the channels the hotel system will receive

or the currently customized channel list for that individual receiver.

a. Choosing the currently customized channel list means that the SBB will have its

channel list reset to the favorite list last sent with a Channel List “assign” command.

See the section on Assigning a Favorite List for more details.

b. Choosing “Currently Customized Favorites” is recommended to avoid confusion

when end users try to change the favorite list of a set of receivers. If you choose

“Channels I Get” the last favorite list sent to the receiver will be cleared and the

channel list on the receiver will be set to the entire channel list that the hotel

receives are authorized for.

8. Select a default bar color for menu and info screens on the receiver.

9. Select default screen resolutions, aspect ratios and formats to match the specific TV

models installed in the hotel.

10. Select a default closed captioning and audio language.

11. Select whether Dolby Digital should be enabled and whether the receiver should run in

native mode.

12. Choose closed captioning options. “Not Enabled” turns captioning off, “Subtitles” or

“Closed Captioning” turn on options for the SBB.

13. Click “Save as New Setting”.

14. You will then be prompted for a setting name. Type in a name and then click

“Confirm”. The new channel list is now saved.

http://172.16.1.11/



15. You can verify the configuration settings list you created by clicking the drop down list

next to “Saved lists:” and selecting the name of the settings you just created. You

should see the options you selected return to the appropriate positions.

16. Repeat steps 7-10 to create as many settings lists as you’d like. To start over with a

blank channel list, select “none” from the “Saved Lists” drop down list.

17. When you are finished click “done” on the main “Configure Defaults” window.

18. Select all SBBs by clicking the checkbox next to “All” on the receiver list.

Alternatively if you want certain groups or SBBs to have different default settings,

select only the SBBs you wish to set.

19. Select the default settings list you created from the drop down list under “Defaults”.

20. Select “Assign”


Any SBBs not listed as “alive” will not receive the defaults settings and will need to be

set at a later date. For help in fixing SBBs that are not “alive”, see “Debugging MCS”.







message have not been configured to the default settings and you should repeat steps

13-20 once the SBB issues have been resolved.

26. Your receivers are now configured to use default settings you created. You can repeat

steps 19-26 as needed to configure multiple sets of receivers with different default

settings.

2.1.11 Preparing Installation Spreadsheet

To greatly simplify and streamline the hotel installation process you can input room, receiver

and PMS information while installing SBBs in each hotel room.

To facilitate this process, MCS provides a CSV template for inputting information that can later

be imported into MCS. We highly recommend this step. To download the CSV template:





4. Click on the “Import & Export” tab which is the last tab on the right.

5. At the bottom of the page is a web link labeled “Save Template File.” Click this link to

open or save the CSV file.

http://172.16.1.11/



6. Copy this CSV file onto a computer/device that installers will use when installing SBBs

in each hotel room.

2.2 Property Onsite Installation

After DRE system is successfully staged and setup in a lab environment, it can be moved onsite

to the property.

2.2.1 MCS Server and Network installation

Ensure that your MCS system has been installed correctly in staging before taking these steps at

the hotel. You will find it far easier to debug any issues that arise in a staging environment

rather than onsite at the property.

1. Hook up the MCS server machine in a secure location where it can be connected to the

MDF switch. Remember the MCS server machine must be connected on the eth1

interface to the MDF switch. Power on the MCS machine.

2. Install the IDF switches throughout the hotel such that each SBB can be connected to an

IDF switch. Remember to wire each IDF switch to the MDF switch through the ports

you configured in the Alcatel switch configuration section of the staging installation.

2.2.2 SBB Room Installation

Install the SBBs in each room. During the installation make sure you make note of the Room

number, CAM, RID and PMS identifier for each room to input into the CSV spreadsheet.

Doing so will allow you to import this information into MCS at the end of the installation. The

following staging is highly recommended and can be done offsite or onsite:

1. Label the SBB with Room Number

2. If a hotel room has multiple receivers you can name the receiver with its room number

and location. For example “Room 426-Bedroom” or “Room 426-LivingRoom”. You

should choose unique names for every receiver in the hotel to avoid any later confusion

on sending MCS commands to the incorrect receiver

3. The PMS identifier for the room should be entered for each room if known. This will

allow the MCS property management integration system to automatically return the

receivers in a room to their default settings on a guest check-in or check-out.

4. You can specify any group name you wish for each receiver. It is recommended that

you group receivers in a way that is easy and convenient for hotel staff to manage them.

For example “Floor 4” or “Wing 6”. The group for any receiver can always be adjusted

from the MCS system at a later time.



3 In-Room Verification Before performing the In-Room Verification, ensure that the Receiver Configuration for each

receiver in the entire site is correct using the MCS. For DRE Loop Through sites with the

DSWM13, be sure to check that all receivers have unique SWM channel assignments. Ensure

all system verification procedures have been verified first.

Following steps are the “in room” verification procedure to ensure the SBB (DIRECTV

Receiver) is functioning correctly. If there are any unanticipated differences you should not

install the SBB in the room

1. Turn on TV\DIRECTV Receiver

2. Press Menu

3. Verify the DRE Menu is present with Parental Controls

4. Press Exit

5. Press Guide

6. Verify Property Logo is Displayed in the guide

7. Verify Channel Lineup matches the channel list set from MCS

8. Change the channel to a different channel than the default channel.

9. Power Off TV\DIRECTV Receiver

10. Power On TV\DIRECTV Receiver

11. Verify Channel has reverted back to default channel

3.1 Import Receiver information into MCS

Import receiver information from the CSV spreadsheet. Return to the MCS machine and

copy the CSV file you created from your mobile device to the MCS server machine. Then

follow these steps to import the list:

Go to MCS via a web browser: http://172.16.1.11/

Log into MCS as administrator -- mcsadmin

Select the “Administrator Settings” link from the upper right of the MCS interface.

Click on the “Import & Export” tab which is the last tab on the right.

Click on “Import Spreadsheet” button.

Click on the “Browse” button and select the location of the CSV file you copied over to the MCS

machine.

Double click the file or select the file and click “Open”

Click the “Import” button.

http://172.16.1.11/



MCS will now import all receiver information you put into the CSV file into the receiver list.

Any receivers with the same RID as receivers already in the list will be overwritten with the new

information you’ve supplied. Otherwise new entries are created under the group headings you

specified in the CSV file.

Verify the receivers show up in the main list by clicking “View Receiver Management List” in the

upper right hand corner to return to the main receiver list screen and expand all receivers by

clicking the + icon next to “All”.

If MCS has been running for 20 minutes or longer all receivers in the list should be listed as

“Yes” under the “Active” column. If any are not, ensure that you have entered the correct RID

and CAM for the receivers tagged with “No” in the “Active” column and if necessary follow the

steps in the “Troubleshooting MCS” section.



4 MCS Web User Interface The DIRECTV Residential Experience Management Control System or DRE-MCS provides the

ability to manage the DIRECTV Set Back Boxes (SBBs) installed at a particular property. The

DRE-MCS includes the ability to send commands to any combination of SBBs (such as reboot

or display a message on the TV screen), Property Management System Integration (PMS) –

such as the ability to automatically reset a SBB to its defaults on a check-in or check-out, and

the ability to view and configure SBB status and settings.

4.1 Login

Access the MCS Web User Interface via a web browser at http://172.16.1.11/sbbmgr

Enter your user name and password in the appropriate fields and click “Submit”.

The default user and administrator accounts should not be used by end users of the system. In

addition during staging and installation the passwords for the default accounts should have been

changed. Ensure that you receive your account name and password from your system

administrator.

4.2 Receiver Management List

If you log in to an administrator account you’ll see a screen with “Administrator” settings on the

top. Otherwise the administrator and user accounts will look similar.

http://172.16.1.11/sbbmgr



User account screenshot:

Administrator account screenshot:

The first screen you’ll see in the MCS screen is the receiver list and main command screen

shown above. The main MCS screen has dropdowns for sending commands to receivers,

grouping receivers, assigning defaults and channel lists. In addition, MCS has several links at

the top right corner of the page for administrator settings (if logged into administrator),

changing your password, viewing the user logs and to log out of the system.



The MCS software version number will display on this screen in the lower right hand corner

under the receiver list.

4.2.1 Navigating the MCS receiver list

The first entry in the receiver list is always the “All” marker. “All” has a checkbox beside it that

when checked will automatically check all receivers connected to the MCS system (whether

they are active or not).

Each group’s checkbox works similarly. When you click on a checkbox next to a group name, all

receivers inside of the group are checked or unchecked correspondingly.

Clicking the + and – boxes will collapse and expand the view of all receivers, or a group of

receivers depending on which box you click.

Each receiver information line has a checkbox to its left. To check or uncheck an individual

receiver, use these checkboxes. When you issue MCS commands the commands will affect all

of the receivers that are currently check marked. After a command is completed, all

checkmarks are removed and you must check off receivers or groups of receivers again to send

the next command.

4.2.2 Updates to the Receiver List

The MCS receiver list will automatically refresh every 10 minutes with the latest receiver

status. You can force MCS to retrieve the latest status from the database by clicking the reload

button on your web browser to cause the interface to refresh. Please note that this refresh does

not retrieve the latest status from the individual receivers only their latest reported status from

the database.

Each SBB sends update notifications to the MCS system on average every 11.25 minutes but

the time varies by 3.75 minutes in either direction. Hence you may have to wait for 15 minutes

to receive a status update from any individual SBB once its status is changed. Since the MCS

interface refreshes every 10 minutes it’s possible the current status may not be reflected on the

interface until the 2nd

refresh or 20 minutes after a change.

If you are not seeing receivers update in the list, see the “Debugging MCS” section to identify

and correct the problem.



4.2.3 Receiver information

On each receiver line the Room, RID, IP Address, Software Version, Signal Strength, STB

Model, Management Mode, Default Settings Status, Battery Status, and Active status are

displayed.

At the bottom corner of the receiver list, a small Gear button exists to configure and re-order

the columns in the receiver list. This menu will show even more columns that are not displayed

by default. When the set of columns are changed, they will remain configured that way until

cookies are reset by the browser.

4.2.3.1 Room

The room name is editable by any user and can be imported during MCS installation from the

receiver spreadsheet. Typically this will be the room number such as “Room 246” but it can be

any value you desire.

4.2.3.2 RID and CAM

The RID and CAM are the receiver identification number (on the receiver box itself) and the

card authorization number on the access card inserted in the receiver. The RID will never

change unless the receiver box is replaced. It is possible to replace the CAM. CAM

information is automatically updated and tied to the RID.

4.2.3.3 IP Address

The IP address field is the IP address reported by the receiver. This is automatically updated

whenever a receiver obtains a new IP address which may happen on a receiver reboot, a power

outage, or after a length of time. The IP Address is provided by the DHCP server running on the

MCS.

4.2.3.4 Software Version

This is the software version running on the DIRECTV receiver unit. The version is

automatically updated when the receiver obtains a new software version. The software on each

receiver is automatically updated from time to time over the satellite connection typically in the

overnight hours.

4.2.3.5 Signal Strength

The signal strength field is updated to indicate the latest satellite signal strength to the receiver.

This number is a snapshot taken at the last receiver update and may not be indicative of the

current satellite signal at any given moment (see the “updates to receiver list” section for more

details on refresh rates)

4.2.3.6 Hardware Model

The model of the STB will be displayed in the list to identify if the receiver is a standard

receiver or DVR.

4.2.3.7 Managed Mode Status

This interactive column will poll all the STBs to determine their Management Mode setting.



Please use this to ensure that the entire site is set in Managed mode.

4.2.3.8 Default Settings Status

This interactive column will poll all the STBs to determine if they have a default settings

configuration applied. Please use this to ensure that the entire site is configured with default

settings.

4.2.3.9 Active Status

The active status is a simple yes/no that indicates whether or not the receiver is currently

available on the MCS system. A value of “no” indicates that the receiver has been

disconnected, has encountered an error state or may have an installation or connection problem

with the MCS system. See “Debugging MCS” and the sections specific to receivers for

assistance in locating and fixing a receiver problem.

A receiver will switch to active status “no” after MCS does not receive any messages from it for

30 minutes. Because of the interface refresh time (10 minutes) it’s possible that you may not

see a receiver switch status until close to 40 minutes after the problem occurs.

You can hover the mouse curser over a “no” status to view the last time a particular receiver

reported its status to the MCS.

4.2.3.10 Battery Status

The list will show the current battery status of the remote control in the room. If low, the icon

should turn red and show only 1 bar left on the icon. The remotes batteries should be replaced

soon.

4.2.3.11 Switch Type

This column will show what kind of switch the Receiver is configured for. The current options

are SWM and DSWM13. This helps identify the satellite signal distribution setup for the site.

4.2.3.12 SWM Channels

This column will show what channels the Receiver is configured for. This will help ensure

proper SWM channel assignment when using the DSWM13.

4.2.3.13 SWM Serial Number

This column will show the serial number of the SWM module that the Receiver is connected to.

Use this in conjunction with the SWM Channels column to ensure that the system is correctly

configured. This column may also be useful in troubleshooting the system; if problematic

receivers all belong to the same SWM, it will be easier to directly identify and locate the

module for troubleshooting purposes.

4.2.4 Expanded Receiver Information

You may now click on the [+/-] icon next to a specific receiver to check its current

configuration. When you expand a specific receiver, MCS will load that receiver’s settings by

communicating with it at that moment to retrieve its most up to date status.



You can see what the default settings are as well as if the receiver is in Managed mode. If the

receiver is not active, the information will not load.

4.3 Configuring and Assigning Channel List

4.3.1 Configuring Channel List:

MCS allows the property’s management to setup a channel list for the receivers. Channel lists

control what channels show up in the guide display on a particular receiver. Please keep in

mind that even if the channel does not display in the guide it can still be tuned manually via the

remote control by entering the channel number. Channel lists are not channel locking

mechanism, merely a display convenience.

To open the channel configuration interface, click the overlapping squares icon to the right of

the “Channel Lists” label. You may experience a short delay before the interface window

displays or a short delay before the channel list populates. MCS retrieves the channel list from

the receivers connected to MCS in real-time which causes a few seconds delay.

If you do not see a channel list display and instead receive a channel list error you may not have

any receivers connected to MCS that are active to retrieve the channel list from. First make sure

you have at least one receiver active in the Management List. If you continued getting channel

list error follow the steps in “Debugging MCS”.

Following is a snapshot of channel list configuration interface:



After the channels are listed in Configure Channel List screen you can configure your channel list

by selecting the check boxes one at a time or select a range of check boxes using shift key. For

instance, if you want to select channels 500-550 you should hold the shift key check the check

box for channel 500 and then select the check box for channel 550.

4.3.1.1 Displaying or Editing a Channel List

1. Select the channel list from the “Saved Lists” drop down box

2. You will see the channel list checkboxes populate. Each channel present in this

channel list will appear with a check next to its number and name.

3. You can then check or uncheck any channels you wish to change.

4. When finished click “Save List” to re-save the list as the same name. Your channel list

is saved to the database.

5. If you wish to save the list with a new name click “Save as New List”

6. You will see a new window prompt you for the name of the list. Enter a new name and

click “Confirm”.

7. The channel list will be saved with the new name you indicated.

4.3.1.2 Deleting a Channel List

1. Select the channel list from the “Saved Lists” drop down box

2. You will see the channel list checkboxes populate. Each channel present in this

channel list will appear with a check next to its number and name.



Click the “Delete List” button. The channel list is immediately deleted from the database and

removed from the drop menu.

4.3.2 Assigning Channel List:

To configure a receiver or set of receivers with a pre-defined channel list:

1. Select one or more receivers by clicking their checkboxes. You can also select an

entire group if desired or click the checkbox next to “All” to select all receivers.

2. Click the “Channel List” drop down box and select the channel list you wish to send to

the receivers.

3. Click the “Assign” Button next to the drop down box.

4. You must confirm the command by reviewing the receiver list and clicking “Confirm”.

5. You will see a “Configuring selected receivers. Please wait….” message while MCS

sends the appropriate commands to the receivers.

6. After a short period of time you will see “Successfully configured selected receivers”.

This indicates that the selected receivers have appropriately received the command.

7. If you receive a message indicating that certain receivers did not receive the message,

make note of the RIDs. You can try sending the command again or if you continue to

experience problems see “Debugging MCS”.

4.4 Configuring and Assigning Defaults

4.4.1 Configuring Default Settings

MCS UI allows the property’s management to configure default settings for DIRECTV

revivers. To open the Configure Default interface, click the overlapping squares icon to the right

of the “Defaults” label. Through the Configure Default screen you can set the desired Default

Channel, Default Channel List, Default Bar Color, Default Resolution, Default Screen Format,

Default Display Language, Default Audio Language and Dolby digital , native mode, closed

captioning settings.



Following shows a screen capture of the Configure Default Screen:

After setting the desired default settings you can save it as a new setting. Also, saved lists can

be displayed, edited and deleted through the Saved Lists drop down menu on the Configure

Defaults screen.

*NOTE: If Default Channel/Favorites List is set to “Current Customized Favorites” please

make sure you have configured and assigned the Channel List

4.4.2 Assigning Default Settings

To assign a receiver or set of receivers with pre-defined default settings:



2. Click the “Defaults” drop down box and select the default setting you wish to send to

the receivers.

3. Click the “Assign” Button next to the drop down box.

4. You must confirm the command by reviewing the receiver list and clicking “Confirm”.










4.5 Sending MCS Commands

MCS UI provides the following commands:

1. Reboot

2. Reset Defaults

3. Send Message

4. Set Room Number

5. Check-in

6. Check-out

Reboot MCS has the ability to soft reboot a receiver or set of receivers:



2. Select “Reboot” from the “Commands” drop down box and then click “Go”.

3. You will receive a confirmation dialog listing each of the receivers the command will

be sent to. Click “Confirm” after you have reviewed your selections.










4.5.1 Reset Defaults

MCS has the ability to send a “Reset Defaults” command to each receiver to return the receiver

to the configured default state. This will have the effect of setting the receiver back to a hotel

predefined channel, resetting the parental control settings and the closed captioning and display

settings if they changed. See “Setting Defaults” for information on setting up the default

settings for a receiver. To reset defaults on a set of receivers:



2. Select “Reset Defaults” from the “Commands” drop down box and then click “Go”.

3. You will receive a confirmation dialog listing each of the receivers the command will

be sent to. Click “Confirm” after you’ve reviewed your selections.










Send Message MCS can send a popup display message on a TV screen by sending a message to

one or more receivers. Hotel front desk staff may use this to send an import alert to all guests or

to confirm a change in service. To send a message to a particular hotel room:



2. Select “Send Message” from the “Commands” drop down box and then click “Go”.

3. A window will appear prompting you for the title of the message and the body of the

message.

4. Enter a title for your message. The title is the window title of the on-screen message.

5. Enter a body for your message. The body of the message is the text displayed under the

title on the screen.

6. Select a time for the message to remain on the screen. The default is approximately 10

seconds. You may also select between 1 minute, 5 minutes, 10 minutes or 30 minutes.

7. Click “Send Message” to confirm that you want to send the message to the displayed

receivers.










4.5.2 Set Room Name/Number

When a new receiver appears in the “Unassigned” list or when you want to change the name of

a receiver’s room:



2. Select “Set Room Number” from the “Commands” drop down box and then click “Go”.

3. A set room number interface will display prompting you to enter the room number or

name of all of the receivers you selected. There are no restrictions on what you can use

as a room name/number.

4. When finished select “Set Room Number” and the receiver list will update with the

new room name/numbers that you entered.

Note: Set Room Number command allows the user to set the room numbers associated with the

receivers. This room number is unique to the web system and separate from the PMS identifier.

4.5.3 Check-in

Check-in command can be issued from the Check-In button or from the Commands drop down

menu. By default the check-in command is simply a “Reset Defaults” command sent to each

receiver to return the receiver to the configured default state. This will have the effect of setting

the receiver back to a default channel, resetting the parental control settings, closed captioning

and display settings if they changed.

However, for the DVR platform, Check-In will clear out the recorded content from the DVR to

ensure an empty playlist for the incoming guest.



4.5.4 Check-out

Check-out command can be issued from the Check-Out button or from the Commands drop

down menu. By default the check-out command is simply a “Reset Defaults” command sent to

each receiver to return the receiver to the configured default state. This will have the effect of

setting the receiver back to a default channel, resetting the parental control settings, closed

captioning and display settings if they changed.

However, for the DVR platform, Check-Out will clear out the recorded content from the DVR

to ensure an empty playlist for the next guest.

4.6 Setting and Assigning Groups

4.6.1 Receiver Grouping

Receivers can only be present in a single group. In addition you may not have subgroups of

groups – there is only one layer of grouping allowed.

In order to subgroup you can simply divide up receivers from a group or floor into subgroups by

name. For example: “Floor1-left”, “Floor1-right”. All users can move receivers in and out of

any group so it is easy to temporarily subgroup receivers and then return them to normal

status.



4.6.2 The Unassigned Group

All receivers that are newly discovered or imported without a group will display in the

“Unassigned” group. You can move receivers out of the unassigned group into any group of by

using the “Groups” drop down menu.

4.6.3 Creating a New group

1. Groups must have at least one receiver. Empty groups are automatically deleted.

2. Select one or more receivers by clicking their checkboxes

3. Select “Add New Group” from the “Groups” drop down box on the main interface.

4. Click “Assign”. A window will display prompting you for the name of the new group.

5. Type a new group name and click “Add Group”

6. The interface will return to the receiver list. The new group will appear sorted in the

list. To expand the group and review the receivers click the “+” icon.

4.6.4 Moving Receivers In-Between Groups

1. Groups must have at least one receiver. Empty groups are automatically deleted.


entire group if desired.

3. Click on the “Groups” drop down box and select the group you wish to move the

receivers into. To create a new group see “Creating a New Group” above.

4. Click “Assign”.

5. You must confirm the move by clicking “Confirm”.

6. The selected receivers will be moved into the new group.

4.6.5 Removing a Group

Groups are removed automatically when a group is empty. To remove a group, simply follow

the “Moving Receivers” instructions above to move all receivers out of a group and it will be

automatically removed.



4.7 View Logs

MCS UI allows the user to review the commands recently sent to DIRECTV Receivers.

Following is a screen shot of the log:



5 Administrator Settings

5.1 Administrative SBB List

5.1.1 Set Management Mode

The Set Management Mode command sets the SBB in managed mode or unmanaged mode – a

dialog box pops up to ask the user which mode to set. Managed Mode

RC50/RC70H Power Button – Resets to Default Channel

Parental Control Option showing on Info Banner Menu

Unmanaged Mode

RC50/RC70H Power Button – Resets Receiver to Default Parental Control Option does not show

on Info Banner Menu

**Note: All DRE boxes should be set to be in Managed mode. Operating a DRE system in

unmanaged mode requires prior approval from the Commercial Business Group and/or your

DIRECTV Area Sales Manager (ASM)

5.1.2 Set PMS ID

Set PMS ID command takes a 6 byte field parameter which is associated to the properties’ PMS

system’s PMS ID (room number) list. The PMS ID can be the same or different from the web

interface room number. If there are more than one receiver in a room and the PMS system only

has one PMS ID in its list the PMS ID should be the same for all the boxes in that room. Please

note that before setting the PMS ID, receiver should be assigned to a room number for better

organization of the SBB list.



5.1.3 Delete SBB

Remove SBB(s) from appearing in the Receiver Management List

5.1.4 Reset Defaults

Rest Defaults is the same as the Rest Default in Management Control system Menu.

5.2 User Management User Management allows the administrator to Create, Edit and Delete users or override users

password . Following is a screen shot of the user management user interface:

Following steps show the process to overwrite a user password:


2. Select the “User Management” tab which should be the second tab on the interface.

3. Click on the name of the account you wish to change “mcsadmin” or “user” from the

“User List” selection box.

4. Click the “Override Password” button at the bottom of the interface.

5. Type the new password and confirmation and click “Set New Password”.

6. You should see “Successfully changed password.” appear at the top of the screen.

**Note: You can use the user management tab in ‘Administrator Settings’ in order to change

the password of any user once you are logged into the mcsadmin account. If you forget the

password to the mcsadmin account, you can reset it by logging into the physical MCS machine

and executing the following command which will reset the mcsadmin password back to its

original setting:



sudo /opt/dre/bin/resetMCSAdmin.sh

5.3 Property Information

5.3.1 Property Location

The Administrator may specify the Property Name/Location as well as the Property Address.

Please be sure to specify this information accurately in order to identify the site from the Alert

e-mails.

5.3.1.1 Format

To help identify the Property, especially identifying MCS Alert Notification emails, please use

the name of the Property along with the City and State.

For example:

Supreme Hotels – Townfield, MD

Hilton Garden Inn LAX – El Segundo, CA

Please try to be specific, as there may be more than one “Days Inn” within a particular city. Add

information which can be used to uniquely identify that site, (i.e. LAX). You may wish to

consult the Property Staff for that site’s unique name.

5.3.1.2 During Installation

The Property Name must be entered during the installation of the MCS software.

When running the installer, you will be prompted for the Property name:

Please enter the name of the Property: Supreme Hotels –

Townfield, MD

Installing for Supreme Hotels – Townfield, MD

This step is required in order to properly identify this MCS as the server for a given site.

5.3.2 Property Logo

MCS Administrator settings UI allows the administrator to set the property logo for the

receivers that are on the DRE network. Standard definition logos must be exactly 125x65 pixels

and in PNG format.

Uploading and applying a logo are separate functions. When a logo is uploaded it is simply

stored on the MCS but is not sent out to the SBBs to set the logo. Clicking Apply Logo applies

the logo to all active SBBs on the property. Logos can only be set for ALL DRE receivers on

the system. Following is a snap shot of the Property Logo UI:



5.4 Import & Export

MCS UI allows an administrator to export users, receivers and logs in addition to importing the

information. A special option to import new receiver information from a CSV file (created

using a spreadsheet during installation) is given as well. Exporting users and receivers is done

via a CSV file which is a comma separated value file. The user list and receiver list can be

stored as a backup or edited and re-imported in order to make manual changes to the MCS

system or in event of the system error. Importing these files merges existing database

information with the CSV file.

5.4.1 Export User List

Exports current User list to the following file: MCSUsers-yyyymmdd.csv

5.4.2 Export Receiver List

Export current receiver list to the following file: MCSSBBs-yyyymmdd.csv

5.4.3 Export Logs

Export system logs to the following file: MCSLogs-yyyymmdd.csv

5.4.4 Export Defaults

Export default settings to the following file: MCSDefaults-yyyymmdd.csv

5.4.5 Export Channel Lists

Export channel lists to the following file: MCSChannelLists-yyyymmdd.csv

5.4.6 Import User List

This is to import previously exported list of Users or add new users to system. In the event that

the username and creation date are the same, information from the CSV file is used to update

the user table in the database and overwrite the existing information. If either the user name or

date is different a new user is created. Users can then be further edited as needed using the

‘User Management’ tab.

5.4.7 Import Receiver List

This is to import a previously exported list of receivers. If a SBB’s RID is identical to a CSV

import line then the information in the database is replaced with the CSV file’s information. If

the RID does not match then a new entry is created and all users of the system will see the new

SBB present in the main receiver list. The receiver is automatically placed under the group

specified in the CSV file and if the group does not exist it is created.

5.4.8 Import Defaults

This is to import a previously exported list of defaults.



5.4.9 Import Channel Lists

This is to import a previously exported file of Channel Lists. When importing a channel list file,

the name(s) of the channel list must not already exist, otherwise the import will fail.

5.4.10 Import New Receiver Installation CSV

Be sure to download the template file and fill out the fields as shown in the header. Each line is a separate receiver and each field must be filled in with commas separating each field.

5.5 Local Channels

MCS enables the property manager to create a local customized channel to be available for the

SBBs on the property to view. To create a local channel, the administrator must provide a video

file or network camera and specify it when configuring a video source. Once the video source is

configured, the administrator must create a channel which will enable the SBBs to tune to that

video.

5.5.1 Local Channel Content Format Guidelines

In order for A/V content to be streamed out by the MCS and played back by the SBB, the

content must be properly formatted. The content must be encapsulated with correctly formed

whole MPEG-2 transport (ts) packets as defined by ISO/IEC standard 13818-1 (aka ITU-T Rec.

H.222.0). Within the ts packets, there can be one video stream and several audio streams. The

transport packets do not require any Program Specific Information (PSI), as the video PID and

audio PIDs are specified when importing the content by creating a Video Source. The PCR for

the transport stream must be associated with the video PID and be spaced no more than 35ms

apart.

The video stream must be H.264 encoded as defined by ISO/IEC 14496-10 (aka. MPEG-4 Part

10). The video resolution and frame-rate must remain constant throughout the content, and

should use well-known industry accepted resolutions and frame-rate for TV: 640x480, 704x480,

720x480, 704x480, 720x480, 1,280×720 and 1920x1080 for resolution and frame-rate of

23.976, 24, 25, 29.97, 30, 50, 59.94 and 60. Content with higher than 1920x1080 resolution or

frame-rates higher than 60 are not acceptable for use in the LCI system. HD (720+) content is

highly recommended for use in LCI to maximize the delivered video quality to the hotel

patrons. In order to prevent content from overflowing the delivery network and cause visual

artifacts, encoded bitrate should average less than 8Mbps per channel.

For the audio stream, the encoding must be AC-3 as defined in ATSC A52. The audio stream

must use industry standard sampling rate of 48 kHz, with 16 bits per sample. The AC-3

encoding of up to 5.1 channels is supported and audio bitrate of up to 384kbps is supported.

The content should be designed to be looped. There should be black screen lead-in of at least

one second and lead-out of at least one second to make the loop seamless.



5.5.2 Create Video Source

Select the “Video Sources” tab to view the current video sources.

Click on [+New Video Source] to create a new video source.

5.5.2.1 Add Video Source from File

The video file must be copied to the MCS Server. A tree of folders will be presented from

which you can select the video file. When the video file is selected, give the video source an

appropriate name. This name will be used when configuring a channel in the next section.



Please note: you must know the Video PID and Audio PIDs of the video file you wish to play.

5.5.2.2 Add Video Source from Network Camera

If the Video Source is a network camera, select “External Source” and type in the RTSP URL

for the network camera.

The camera needs to support RTSP and H.264 over RTP.

To integrate it with MCS, obtain the RTSP URL associated with the camera and verify that it

works with VLC without a username/password.

Every brand/model of camera will most likely have its own different RTSP URL. This can be

found either in the camera's manual or by asking the camera's manufacturer (for example, the

Axis Q1755's URL is "rtsp://<IP address of camera>/axis-media/media.amp"). The username

and password for the RTSP access must be turned off from the camera's configuration.

You may also specify a username and password in the RTSP URL by following the format:

rtsp://<username>:<password>@<ip address>/<path>.

Note: Basic and Digest Authentication are supported using this username/password URL

format. Other authentication methods like NTLM are not supported.



Enter an appropriate name for this video source. This name will be used when configuring a

channel in the next section.

5.5.3 Create Local Channel

Now that a video source is created, you must assign that video content to be broadcast on a

specific channel.

Click the [+ New Channel] button to create a new channel and fill in the fields in the dialog.



When all the fields are filled out, you may choose the Video Source you previously created as

the content for playback on this channel. You may also specify a Parental Rating for the Video

content so that Parental Controls may restrict it.

Please consider what content is appropriate or inappropriate for broadcast before using

this feature.

5.5.4 Set Channel Numbers

Once the channel has been created, you must choose the channel number. The channel numbers

follow a “major-minor” numbering scheme. Once you’ve selected the channel number, select

[Set Channel Numbers] to save your changes.

Now that the changes are saved, click [Refresh Channel Guide] to update the SBBs on the

network to these new channels.

Note: Changing a channel definition may invalidate the entry in channel lists that contain the

LCI channel.

5.6 E-mail Alerts

MCS supports sending e-mail alerts to the administrators and users when certain events occur on the

system. MCS currently supports monitoring:

% of Inactive Receivers in the network

Signal Strength too low

Daily Report

PMS Failure Alert



To configure the E-mail alerts, please enter in an e-mail address for the intended recipients in

the User Management screen as shown in Section 5.2. Once the users’ email addresses have

been saved, you may create an alert by clicking on [+ Add Alert].

Alerts require an SMTP Server to be specified. Please refer to Section 0 for information on

setting up the SMTP Server information.



To create an alert, select one of the radio buttons to select the type of alert you wish to create.

To create an Inactivity Alert: select the first radio button and specify how frequently to run the

check. The Inactivity e-mail alert will only be sent if the threshold of inactive receivers is

crossed. Be sure to enter in the Inactive Threshold.

To create a Signal Strength Alert: select the second radio button and specify how frequently to

run the check. The Signal Strength e-mail alert will only be sent if the signal strength drops

below the threshold. Be sure to enter in the minimum signal strength level.

To create a Daily Report Alert: select the third radio button and specify what time to send the

daily report.



To create a PMS Check-In/Check-Out Alert: select the fourth radio button.

This alert is important to ensure that DVR Receivers on the property clear out their

content when the guest checks out. Failure to do so may leave inappropriate content on the

DVR for the next guest. It is extremely important that any PMS failures are handled by

the property!

Lastly specify the user to be the recipient of the alert.

5.7 Services Status

MCS now displays the current status of the services running to help administrators determine

the health and functionality of the system.

The various background services must be running. The various services may be restarted

individually or all services may be restarted at once.

5.8 PMS Interface

The MCS allows for PMS integration and it is required for all the DRE installations. The MCS

PMS interface currently only supports check-in check-out commands and is certified with

Hilton, Marriott and Starwood PMS.

5.8.1 Connectivity between the Property Management System and the MCS

The Connectivity between the PMS and the MCS is via a serial connection. Please bear in mind



when performing a site survey to determine how the PMS connection will be made if the MCS

is not in close proximity to the property’s PMS.

The PMS interface requires the following connectors:

1 Female DB-25 to RJ45 converter (Connects to PMS Server)

1 Female DB-9 to RJ45 converter (Connects to MCS)

RJ-45 DB-25 Signal DB-25 Color

1 8 DCD Blue

2 4 RTS Orange

3 6 DSR Black

4 2 TxD Red

5 3 RxD Green

6 7 GND Yellow

7 5 CTS Brown

8 20 DTR White

Table 2: Pin numbers for DB-25 and RJ45. (Note: only pins 2, 3, and 7 are need)

RJ-45 To DB-9 Signal DB-9 Color

1 4 DTR Blue

2 8 CTS Orange

3 4 DTR Black

4 2 TxD Red



5 3 RxD Green

6 5 GND Yellow

7 7 RTS Brown

8 1 &6

DCD

DSR White

Table 3: Pin numbers for DB-9 and RJ45. (Note: only pins 2, 3, and 5 are need)

**Note: MCS only requires the 3 highlighted signal/pin#, if connecting the rest of the

signals both ends of the cable need to be connected.

**Note: The PMS interface requires a dedicated PMS port and it might incur additional

costs for the property. MCS Serial Port Settings for PMS Interface

5.8.2 PMS Serial Port Configuration

In order to configure PMS interface on the MCS server you can access the setup section of

MCS. In the PMS tab, you can view the current PMS configuration and update it needed. You

can also restart or check the status of the PMS Interface from Administrator’s section Status tab.

5.9 Parental Control Configuration

Basic DRE provides limited Parental Control. Parental Control functionality is not controlled

via a centralized server and can only be enabled and disabled on each receiver using the

receiver’s user interface. Therefore, it is recommended that you track the receivers that have

been put in Parental Control mode and disable Parental Control after guest check-out to make

sure that there are no Parental Control limitations when there is a new guest check-in.

Power Cycling the DRE Receiver does not disable/reset Parental Control. It can only be

disabled via Keyword Search or MCS.

Enabling the Parental Control feature on DRE Receivers via Keyword Search

1. Press the Menu key on the remote control for the receiver you wish to enable with the

parental control.

2. Navigate to the “Search” option. Choose the “Keywords” option.

3. Using the remote control keypad or the letters on the Keyword Search screen type:

DREPARENTALCONTROLON

4. Press Exit key on remote control to get to Live Video. Press the Info key on the remote

control. The words “Parental Control” should appear on the receiver’s Info Banner at the top of

the screen.

5. You can navigate to parental control menu and configure your desired settings.



Disabling the Parental Control feature on DRE Receivers via Keyword Search

1. Press the Menu key on the remote control for the receiver you wish to enable with the

parental control.

2. Navigate to the “Search” option. Choose the “Search” option.

3. Using the remote control keypad or the letters on the Keyword Search screen type:

DREPARENTALCONTROLOFF

4. Press Exit key on remote control to get to Live Video. Press the Info key on the remote

control. The words “Parental Control” should NOT appear on the receiver’s Info Banner at the

top of the screen. Also, parental control password and settings should reset to default settings.



6 Setup Section In order to access the Setup section, manually change the URL in the browser to

http://172.16.1.11/sbbmgr/setup

6.1 Dealer Information

Be sure to enter proper contact information identifying the Dealer or Distributor who is

supporting this site. This information will be shown in the Property Information section in the

Administrator’s section of MCS. This section can contain HTML tags to help format the Dealer

or Distributor information when displayed in the Administrator’s section.

Optionally, for reference purposes please enter the account number for the property. Certain

sites may use multiple accounts, if this is the case, please enter at least one of them if available.

If all the accounts are known, please enter them all separated by commas.

http://172.16.1.11/sbbmgr/setup



6.2 Network

The Network section shows the current networking configuration of the MCS. It also provides

the ability to trigger the MCS to ping www.dresupport.com. If MCS successfully is able to ping

dresupport.com, then it is a good sign that the networking of MCS is setup correctly.

Remote Access should also be enabled to ensure MCS is accessible remotely by dresupport.com

support teams.

SMTP Server

The MCS requires an SMTP server to be configured to send out Alert emails. Please consult

your SMTP service provider for this configuration information. The fields required include:

SMTP Server: This field is the hostname of the SMTP server. If the SMTP requires SSL or TLS,

please edit the URL to specify the protocol. Ex. ssl://smtp.gmail.com/ or

tls://smtp.example.com/




SMTP Port: Depending on the protocol and the use of encryption, this field can vary. For

normal SMTP connections, the port number is 25. For SSL/TLS connections, the port may be

465 or may vary.

SMTP Username: The SMTP username, normally the email address of the sender

SMTP Password: The SMTP password.

6.3 PMS

This section enables the installer to configure the PMS settings without manually changing the

configuration file. You may select from available serial ports as well as configure the baud rate

and the PMS type.



6.4 Verification

This section enables the installer to create a Diagnostic and Reporting Tool Report to send to

dresupport.com. Be sure to enter how many network switches are used in the DRE system. If

the MCS is able to successfully ping dresupport.com, then clicking Send DART Report should

succeed in uploading the DART report to dresupport.com directly. If you are having network

configuration trouble, you may download the DART report and save it to a USB stick to email

to dresupport.com manually.



6.5 System Update

This section will enable MCS to update its version by downloading a new software release on

its own. You will need your dresupport.com login information in order to trigger a new software

update. As an installer, when starting the update, it is recommended that you view the update

log and refresh the update log to ensure that the download was initiated and is proceeding. If

there was an error starting the download, then there is likely a network issue preventing MCS

from reaching dresupport.com. The webpage must be reloaded in order to attempt an update

again.

6.6 Reboot

You can now reboot the MCS from the setup section.

Please be sure to wait and check that the MCS has rebooted successfully.



7 Troubleshooting DRE Problems

7.1 MCS Receiver List Updating

The main list of SBBs is updated automatically. A problem here can be indicative of many

issues. Read through and follow these instructions to determine and fix an MCS problem.

7.1.1 The MCS screen does not appear to be refreshing

The main receiver list in MCS automatically refreshes the status of all receivers connected to

the system. It is possible that after the interface has been left open and inactive for a day or

more that the screen may no longer refresh. To fix this problem, simply reload the webpage by

clicking the reload button on your web browser. You may have to log into MCS after the page

reload.

Once your system is fully operational it is perfectly normal for the MCS receiver screen to look

the same after a refresh if all SBBs on the property are listed as ‘alive’. You may not notice any

changes in the status list. This is perfectly normal. If you are concerned that the refresh is not

operational, simply re-load the webpage.

If you have waited sufficiently long and refreshed the page and MCS is still not updating,

follow the steps in the “Debugging MCS” section below.

7.1.2 I just added/fixed/changed a receiver and it is not showing in the list

The automatic refresh that occurs is every 10 minutes in the latest MCS release. You must

wait for 10 minutes for the screen to update. You can force MCS to retrieve the latest status

from the database by clicking the reload button on your web browser to cause the interface to

refresh. Please note that this refresh does not retrieve the latest status from the individual

receivers only their latest reported status from the database.

Each SBB sends update notifications to the MCS system on average every 11.25 minutes but

the time varies by 3.75 minutes in either direction. Hence you may have to wait for 15 minutes

to receive a status update from any individual SBB once its status has changed. The MCS

interface refreshes every 10 minutes. Hence it’s possible the current status may not be reflected

on the interface until the 2nd

refresh or 20 minutes after a SBB status change.

If you’ve waited sufficiently long and MCS is still not updating, follow the steps in the

“Debugging MCS” section below.

7.1.3 A receiver is offline but still showing “alive” in the MCS receiver list

SBBs in the MCS system are not listed as status “no” under the alive column until after they

have not sent messages to the MCS server for 30 minutes. Hence it is not possible to know the

exact moment a receiver becomes inactive. If a receiver is rebooted or experiences a temporary

outage you may not see a status update on the MCS interface. However, any receiver offline for

30 minutes or longer will update its status to “no”

If you have waited sufficiently long and MCS is still not updating, it’s possible that the receiver

has encountered a bad state. Follow the steps in “Debugging SBB issues” first and if that does

not fix the problem follow the steps in “Debugging MCS” below.



7.2 Debugging LCI

In order to debug LCI you need to narrow down the problem. The following is a list of the

major components that may impact LCI:

LCI Video Source Content

DRE Network

LCI Channel List distribution through SHEF

7.2.1 Debugging LCI Content

A quick way to narrow the problem is to run VLC on the MCS to see if the MCS is streaming

the content.

To launch VLC, type in the following command in the terminal (assuming VLC is installed)

"vlc -vvv --ts-extra-pmt=2=<video PID>:27,<audio PID>:129

rtp://239.255.<major>.<minor>:50000"

<major> is a number that is determined by the major channel number. When the major channel

number is 1, <major> is 50. When the major channel number is 2500-2600, <major> is the

major channel number minus 2400. So for example, if the major channel number is 2550,

<major> is 150.

<minor> is a number that is determined by the minor channel number. When the minor

channel number does not exist, then <minor> is 0, otherwise, <minor> is simply the minor

channel number.

If VLC plays the multicast stream, then check the network connectivity from the MCS to the

STB. If VLC does not play the multicast stream, then check the LCI channel and video source

configuration on the MCS.

If the LCI channel does not show up in the guide, even though it can be manually tuned by

entering the channel number, then check to see if the LCI channels are in the favorite list for

that STB.

7.2.2 Debugging DRE Network and LCI Channel List

LCI relies on DRE network, and any issue with network integrity can cause problems in LCI. If

the LCI content streaming is verified by using VLC on the MCS and you are still experiencing

issues with LCI make sure the MDF and IDF switches are using the latest DRE switch

configurations. Refer to the debugging section of this document to make sure the DRE network

is fully functional, and that SHEF commands can be sent to the STB. Any problems in sending

SHEF commands will also impact the LCI channel list distribution, resulting in missing or

outdated LCI channels the STB’s channel guide.



7.3 Debugging SBB Issues

Ensure that you have checked the above section on receiver list updating first to make sure there

is actually a problem behind the scenes before going further in this section. The first step in

ensuring MCS is functioning correctly is to ensure all SBBs are functioning correctly.

7.3.1 Verify SBBs are set for Hospitality

The MCS hospitality menu screen should only show three or four options – “Guide”, “Search

for Shows”, “Help” and possibly “Parental Controls”. If this is not the case, your SBBs may not

be using the appropriate software version. Reissue a software upgrade to all SBBs that maybe

affected. The DRE SW version will start with 0x85**. Each new DRE software release will

increment above 0x8500.

If receivers are not using the correct hospitality software they may not send updates to the MCS

system and MCS will be unable to report their status or send commands to them.

You may also expand a specific receiver in MCS, and MCS will query the STB for its settings.

In the data that is displayed, you can see if the SBB is in Managed or Unmanaged mode.

7.3.2 Verify SBBs are activated

Tune the receiver to a few different channels the hotel should receive such as CNN, ESPN, etc.

If you receive activation error message such as “721 Channel Not Authorized” on currently

tuned channel, the SBB may not have been activated correctly. Re-activate the box via Agent

Services.

7.3.3 Verify SBBs are active and displaying video

Check the SBB display for any On-Screen error messages.

In the event that the SBB software has encountered a software bug and is frozen or stuck on an

error screen, red button reset the SBB box. It is possible for an SBB to be in a state where it

will appear active in the MCS even though it is not functional to the user. This requires a visual

check of on-screen errors. A detailed description of the error message and/or state of the DRE

receiver must be logged and submitted to your distributors for problem tracking.

7.3.4 Verify the SBB connection to the IDF switch

Verify all connections from the SBB to the IDF switch. Check the network wiring diagrams

and ensure that the green lights are lit on the DECA in the IDF closet which services the SBB

box and at the Ethernet connection to the IDF switch. The DECA link lights that should be

Green are: c.Link, NTWK, and Power. Ensure that the DECAs are connected to the configured

IDF Ethernet ports and not the GigE uplink port on the IDF switch.

7.3.5 Verify MCS Configuration

Once all SBB issues have been corrected and verified and you have read through the

verification steps in “MCS Receiver List Updating” and the problem still exists, consult the

“Debugging MCS” section.



7.4 Debugging

Ensure that you have followed the verification steps for MCS Receiver List Updating. If the

problem lies with an individual SBB, ensure that you have followed the verification and

corrective steps in “Debugging SBB issues” before visiting this section.

If MCS is still not functioning correctly, use the following verification and correction

procedures to locate the MCS problem:

7.4.1 Verifying MCS Server Network Configuration

Proper network IP address assignment is important for MCS functionality. In order to execute

the following commands you will need to be logged into the MCS machine with an account that

has sudo access to run processes as root. If you do not have this access, please contact your

MCS administrator for assistance. Verify that all IP addresses are unique and set correctly by:

1. Execute the following from the MCS server command line:

ifconfig

2. Check the output from the above command. Check that each device is listed and has an

IP address assigned which will appear next to “inet addr:”. The devices and IP

addresses should correspond to the following list adjusting for any changes your

network administrator may have made:

a) eth0 – Should not have inet addr field specified.

b) eth1 – Should not have inet addr field specified.

c) lo -- 127.0.0.1

d) vlan1001 – 10.129.8.11

e) vlan2000 – 172.16.1.11

3. Ensure that the last two lines in the file match regardless of whether or not the interfaces

are correct from the ‘ifconfig’ command.

4. Restart the network to make all changes effective by typing:

sudo /etc/init.d/networking force-reload

5. Reload the MCS processes by typing:

sudo /etc/init.d/sbbutils restart

7.4.2 Verifying the Switch Configuration

Ensure that the settings on your MDF and IDF switches are correct.

7.4.2.1 Verify Port Configuration on (MDF) ALU6400

From the MCS machine command prompt you should be able to connect to the MDF switch via

one of its two IP addresses: 10.129.8.1 and 172.16.1.1. If these addresses are different from

your installation setup please substitute the correct IP address for the default ones below:

1. From the MCS command line execute:



ping 10.129.8.1

2. You should see the following type of output:

PING 10.129.8.1 (10.129.8.1) 56(84) bytes of data.

64 bytes from 10.129.8.1: icmp_seq=1 ttl=64 time=1.11 ms




3. If the output stalls after the first line or returns an error and you have already verified the

MCS Server Network configuration then your switch configuration is likely not correct

or you are experiencing a connection or hardware failure issue. Repeat the installation

steps for the MDF switch in the “Alcatel Switch Configuration” section of “Staging

Installation”.

4. Once you have verified connectivity to the MDF switch with the above ping command,

connect to the MDF switch by executing the following from the MCS command line:

ssh [email protected]

5. You will be prompted for the MDF switch password. Enter the switch password you

setup in “Alcatel Switch Configuration”.

6. The switch configuration prompt should appear that will resemble:

DTV MDF Version 2.0>>

7. Type “show configuration snapshot” at the prompt and press enter.

8. Verify that the configuration shown matches the MDF switch setup from the MCS

installation directory or your configuration based on this sample file (ALU-6400.cfg.txt)

9. Press and hold the Control key while pressing the letter ‘D’ to exit the switch command

prompt.

7.4.2.2 Verify Port Configuration on IDF switches

From the MCS machine command prompt you should be able to connect to each IDF switch via

IP addresses: 10.129.8.x. Please note that IDF switch doesn’t have VLAN2000 IP address any

more and the only way to access the IDF switches on DRE network is through the Management

IP range. The IDF switches are typically configured to use IP addresses .2 through .20

excluding .1 which is reserved for the MDF switch and .11 which is reserved the MCS server

machine. Consult your local IP addressing scheme if these addresses have changed and

substitute the below IPs for the correct IP in your addressing scheme. Perform these steps one

for each IDF substituting the last .x for the correct IP number of that IDF (For example:

10.129.8.2, 10.129.8.3 etc.

1. From the MCS command line execute:

ping 10.129.8.x

2. You should see the following type of output:

PING 10.129.8.2 (10.129.8.2) 56(84) bytes of data.







3. If the output stalls after the first line or returns an error and you have already verified the

MCS Server Network configuration then your switch configuration is likely not correct

or you are experiencing a connection or hardware failure issue. Repeat the installation

steps for the MDF switch in the “Alcatel Switch Configuration” section of “Staging

Installation”.

4. Once you have verified connectivity to the IDF switch with the above ping command,

connect to the IDF switch by executing the following from the MCS command line:

ssh [email protected]

5. You will be prompted for the IDF switch password. Enter the switch password you

setup in “Alcatel Switch Configuration”.

6. Ensure that the software version number listed during the login is the correct version. If

the version number does not match, contact the site dealer or Alcatel for instructions on

how to update the switch firmware version. The output should match:

Software Version 6.6.1.815.R01 Service Release, February 15,

2011.

7. The switch configuration prompt should appear that will resemble:

DTV IDF1 Version 2.0>

8. Type “show configuration snapshot” at the prompt and press enter.

9. Verify that the configuration shown matches the IDF switch setup from the MCS

installation directory or your configuration based on the latest DRE configuration file.

Please note that you can always get the latest DRE Switch configuration from DRE

Support Website.

10. Press and hold the Control key while pressing the letter ‘D’ to exit the switch command

prompt.

7.4.3 Verifying MCS DHCP Server Configuration

The DHCP server, usually running on the MCS server, handles all requests for IP address

assignments and tracks IP addresses for the entire network. In order to execute the following

commands you will need to be logged into the MCS machine with an account that has sudo

access to run processes as root. If you do not have this access, please contact your MCS

administrator for assistance.

To verify that DHCP is operating correctly:

1. Check the DHCP configuration file by typing at the command line prompt:

sudo cat /etc/dhcp3/dhcpd.conf

2. The last few lines of the file should read:

subnet 172.16.0.0 netmask 255.255.0.0 {



range 172.16.1.100 172.16.255.254;

}

3. If the IP addresses are incorrect, use your favorite text editor such as ‘pico’ or ‘vi’ to edit

the range to match the above.

4. Check the DHCP defaults file by typing at the command line prompt:

sudo cat /etc/default/dhcp3-server

5. The last line of the file should read:

INTERFACES="vlan2000"

6. If the interfaces line does not match, use your favorite text editor such as ‘pico’ or ‘vi’ to

edit the interface to match the above.

7. Check that DHCP has started by going to the MCS server machine and typing at a

command line prompt:

ps aux | grep dhcp

8. You should see the following process listed among the output:

/usr/sbin/dhcpd3 -q -pf /var/run/dhcp3-server/dhcpd.pid -cf

/etc/dhcp3/dhcpd.conf vlan2000

9. If the above line is not present, or if you have made changes to the dhcp.conf file or the

defaults/dhcp3-server file you should force a restart of DHCP by typing:

sudo /etc/init.d/dhcp3-server force-reload

10. After DHCP reloading is complete you must also restart networking by typing:

sudo /etc/init.d/networking restart

11. Lastly, after networking reloads you must restart the MCS processes by typing:


7.4.4 Verifying MCS Services

MCS’s utilities run in two separate modes – regular mode and debug mode. By default MCS

starts in regular mode. Because of the amount of disk space debug mode can consume by

outputting logging information to files, it is strongly recommend that you only run MCS in

debug mode to determine any problems short term. You should always return MCS to running

in regular mode when you are finished locating any issues. To restart MCS in normal mode

simply execute the following line using a sudo account that can run processes as root from an

MCS command line prompt”


To verify MCS has started correctly:

1. Type the following at an MCS command line prompt:

ps aux | grep java

2. You should see four (rather large) lines of output appear as a result. If you do not see all

four lines it’s likely that the MCS utilities have stopped running or not started correctly.



3. Repeat steps 1-2) and check the output to ensure all four processes have started. If there

are not four processes running, check the error output files:

a. cat /opt/dre/logs/SousSHEF.log

b. cat /opt/dre/logs/Discovery.log

4. If there is any output from step 4) there is likely an error in MCS that needs to be

addressed by the product development team. Please contact www.dresupport.com and

include the output of these files in your ticket.

7.4.4.1 Verifying the MCS Discovery Service

1. The tail command in Linux reports the last 10 lines of a file and with the –f option will

continuously print any additional lines added to the end of a file. You can use this to

check the output of the MCS Discovery service by typing the following:

tail –f /opt/dre/logs/Discovery.log

2. If no output is present in this file and no errors were printed from looking at the disc.err

file from the steps above then MCS is not configured correctly in one or more of the

networking configuration, switch configuration and/or DHCP configuration. Make sure

you recheck these verify/debug sections and check all connections for loose wires.

3. The MCS Discovery service will output a message every time it sees a message on the

network. Many of these messages are ignored by Discovery as they are not indicative of

any status updates of interest.

4. Status updates will be sent every 7.5 to 15 minutes from each SBB. You may have to

wait up to 15 minutes to see a message being printed to the log for this reason –

especially if you only have one or two SBBs on the network. However, in practice for

systems with 50+ SBBs on the network you should not have to wait longer than a minute

to see at least one message being received and parsed.

5. You will also see that some messages are ignored which are normal. Each time a SBB

sends an update message it sends multiple update messages. The first message is parsed

and the subsequent ones are ignored.

6. When a message is parsed the details of the status message – IP address, the duration of

time the message is valid for (maxage), the unique network identifier (uuid), status and

extended fields are also printed to the log for reference. This is the actual data that is

stored in the database and reported by the MCS interface.

7. The extended fields are extra information the receiver gives. Currently this will include

the RID, CAM, software version, signal strength and satellite time. If any of these fields

are missing it is likely that the receiver has been configured with the wrong software

version or is not a hospitality receiver. Double check the SWVERSION field if it is

given against the latest current live DIRECTV software image.

7.4.4.2 Verifying the Sous-SHEF service

1. The tail command in Linux reports the last 10 lines of a file and with the –f option will

continuously print any additional lines added to the end of a file. You can use this to

check the output of the MCS Discovery service by typing the following:



tail –f /opt/dre/logs/SousSHEF.log

2. Logging and debugging Sous-SHEF output goes to this file. When there are no

commands being sent, there won’t be any updates on the screen from tail –f.

3. In another window, load up the MCS web interface and log into a user account.

4. Send a test message by selecting one or more SBBs and then selecting “Send Message”

from “Commands” and clicking the “Go” button. For assistance on sending a message

see the “MCS Web System” section of the manual.

5. Bring up the terminal window you executed the tail –f command in and check the

output. You may need to scroll up in the window to see the top of the output.

6. The first few lines you will see will resemble:

INFO - Request:

{"command":"reset","boxids":"224","logid":722895,"action":"defaul

t"}

DEBUG - Looking up allowed host: 172.16.1.11

DEBUG - Command: reset Boxids: 224

INFO - JSON Request #75219 => SHEF Command #75218

DEBUG - Looking up SBB IP addresses

INFO - Executing command[75218] to http://172.16.2.53:8080

7. The first line indicates that a command was received by the Sous-SHEF from the MCS

web system. Take note of the IP address on this line. It should always read 172.16.1.11

unless you’ve otherwise configured the network for the MCS server to use a different IP

address. If a different IP address is given and MCS is not operational See “Changing

MCS Steps” for more information.

8. The third line gives a timestamp on a received command for reference. After this third

line there are many debugging lines indicating the progress state of the Sous-SHEF that

for the purposes of verification you can ignore.

9. Skip to the end of the output and check the last few lines of text. They should resemble:

INFO - SHEF Response received for command[75218] from

172.16.2.53:8080

DEBUG - Response from 172.16.2.53:8080:

{"status":{"query":"\/tv\/reset?action=default","commandResult":0

,"code":200,"msg":"OK."}}

INFO - JSON Request #75219 Completed.

10. If the above output does not display you may need to wait for up to 60 seconds. If a

command does not complete within this time frame it is forcefully exited and you should

see the above lines. If this does not occur after any length of time you should contact

www.DREsupport to report the issue as there may be a software error.

11. If the Sous-SHEF consistently takes over a minute to complete it means there is likely a

receiver that is stuck in a bad state. You can identify the receiver with the issue by

following the steps 1-10) but only sending an MCS command to one receiver at a time.

When you’ve identified which receiver is causing the issue, you should red button reset

the receiver to correct the problem.

http://172.16.2.53:8080/



12. To determine which receiver may be failing repeat steps 1-10) by sending an MCS

command to one receiver at a time. When you have identified which receiver is causing

the issue, you should RED button reset the receiver to correct the problem.

13. If none of the above steps correct the problem, you may have encountered a software

error. Contact www.DREsupport.com and include the most recent output of the

SousSHEF.log and Discovery.log file.

7.4.5 Verifying Apache and Web Services

If you are unable to connect to MCS via a web browser by going to http://172.16.1.11/ follow

the below steps to restart Apache:

1. From a MCS command line, type the following:

sudo /etc/init.d/apache2 restart

http://172.16.1.11/



8 Linux Commands and Tutorial mv <old filename> <new filename> – Move a File

cp <filename> <new filename> – Copy a File

rm <filename> – Delete a file

rm -rf <dirname or filename> – Delete a File or Directory & sub-contents

ls -l – Directory of current folder

cat <filename> – List content of file

less <filename> – List contents of file with paging

head <filename> – Show first 10 lines of file

tail <filename> – Show last 10 lines of file

tail -f <filename> - Show last 10 lines of file and continue to output lines as they are

written



9 Setting Windows Laptop for Support Some programs that should be installed on a Windows PC to support an MCS Installation:

Google Chrome Browser – Preferred Internet browser to access the MCS Web Interface

Mozilla Firefox – Alternative Internet browser to access the MCS Web Interface

Putty – For SSH Connections to the server and Serial Connections to Alcatel Lucent switch

WinSCP – For Graphical SSH connection to the server similar to Windows Explorer

Wireshark – TCP Packet Analyzer that allows you to see the traffic on a network and analyze

the packets

TFTP32 – DHCP Server and Syslog system



10 Using Wireshark Connect Laptop to Port 8 on the Alcatel Lucent Switch

Open Wireshark Program

Choose the Network Interface in the list that is connected to the Alcatel Lucent Switch

You will see an ever-updating list of network traffic



10.1 Things to Look for in Wireshark

Traffic on Network can be identified by Source and Destination of traffic and by the protocol

SSDP Discover Protocol Messages from the SBB Boxes – Every 15 minutes

Examine Hypertext Transfer Protocol to see Status information from Box

DHCP Message from SBB Boxes and responses from MCS



11 Appendix

11.1 DRE System Network Topology

Following drawings list out 3 different network topologies for the DRE System. Option 1

is the DIRECTV’s recommended topology. Options 2 and 3 require consulting and

approval of the property’s IT team.

11.1.1 DIRECTV’s Recommended Network Topology (Option 1)

OmniSwitch 6400-24

USB

CONSOLE

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

CLASS 1 LASER PRODUCT

OK PRI PWR BPS

31

42

10.129.8.11, 172.16.1.11Provides DHCP

(GW/DNS: 172.16.1.10)

ALU 6400-24 MDF Switch

Port 6 (T),

VLAN 1001, 2000

NIC 2

Port 8 (U)

VLAN 2000

Test Access – Network

Troubleshooting

Internet

VPNIP Address: 172.16.1.10

**Note: DHCP Server should be disabled on VPN router

VLAN 1001: 10.129.8.3

Routes:

0.0.0.0/24 → 10.129.8.1

CLASS 1 LASER PRODUCTOS6250-24

OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

ALU 6250-24 IDF2 Switch

VLAN 1001: 10.129.8.2

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


1000M Eth Cat5e1000M Eth Cat5e 100M Eth Cat5eWAN Link

Port 24 (T)

VLAN 1001, 2000

Port 23 (T)

VLAN 1001, 2000

VLAN 1001: 10.129.8.1

VLAN 2000: 172.16.1.1

Routes:

0.0.0.0/24 → 172.16.1.10

Port 4

VLAN 200

Public IP Address

Dedicated MCS

Workstation

IP Address: 172.16.x.x DHCP

Port 5

VLAN 2000

DIRECTV Server

RS232

**NOTE:IF using the

copper ports make sure

no SFP is plugged into

the shared fiber ports

Figure 11.1.1-1 Recommended Topology with Alcatel 6400-24 MDF Switch



Public IP Address

OmniSwitch 6400-U24

USB

CONSOLE

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24OK PRI PWR BPS

1 2

1 2


NIC-1: 10.129.8.11, 172.16.1.11Provides DHCP

(GW/DNS: 172.16.1.10)

ALU 6400-U24 MDF Switch

Port 1 (T),

VLAN 1001, 2000

NIC 2

Port 2 (U)

VLAN 2000


Troubleshooting

Internet

VLAN 1001: 10.129.8.3

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


VLAN 1001: 10.129.8.2

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


Port 24 (T)

VLAN 1001, 2000

Port 23 (T)

VLAN 1001, 2000

VLAN 1001: 10.129.8.1

VLAN 2000: 172.16.1.1

Routes:

0.0.0.0/24 → 172.16.1.10

Port 4

VLAN 2000

Dedicated MCS

Workstation

IP Address: 172.16.x.x DHCP

Port 5

VLAN 2000

(Needs SFP)

DIRECTV Server

RS232

PMS Server

1000M Eth Fiber1000M Eth Cat5e100M Eth Cat5eWAN Link

**NOTE:IF using the




VPNStatic IP Address: 172.16.1.10

*Note: DHCP Server has to be disabled on VPN Router

Figure 11.1.1-2 Recommended Topology with Alcatel 6400-U24 MDF Switch

Note: On the 6400-U24 MDF Switch, ports 1 & 2 are “Combo Ports”. When connecting the

MCS Server or Test Access PC to the copper ports 1 & 2, do not insert SFPs into fiber ports 1

& 2.



11.1.2 Option 2

OmniSwitch 6400-24

USB

CONSOLE

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24


OK PRI PWR BPS

31

42


Port 6 (T),

VLAN 1001, 2000

NIC 2

Port 5 (U)

VLAN 2000


Troubleshooting

Internet

Hotel’s Private Network

VLAN 1001: 10.129.8.3

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


VLAN 1001: 10.129.8.2

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


1000M Eth Cat5e1000M Eth Cat5e100M Eth Cat5eWAN Link

Port 24 (T)

VLAN 1001, 2000

Port 23 (T)

VLAN 1001, 2000

VLAN 1001: 10.129.8.1

VLAN 2000: 172.16.1.1

Routes:

0.0.0.0/24 → 172.16.1.10

Port 4

VLAN 2000

Ports 50, 443, 60443

500 and 4500 need to be

forwarded to the VPN router

Port 80 needs to be opened

to access MCS UI from


RS232

DIRECTV Server

PMS Server

NIC2 :10.129.8.11, 172.16.1.113

NIC1:DHCP IP from Hotels Private NetworkProvides DHCP

(GW/DNS: 172.16.1.10)



Figure 11.1.2-1 Option 2 with Alcatel 6400-24 MDF Switch



OmniSwitch 6400-U24D

USB

CONSOLE

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24OK PRI PWR BPS

1 2

1 2


Port 1 (T),

VLAN 1001, 2000

NIC 2

Port 2 (U)

VLAN 2000


Troubleshooting

Internet


VLAN 1001: 10.129.8.3

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


VLAN 1001: 10.129.8.2

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


Port 24 (T)

VLAN 1001, 2000

Port 23 (T)

VLAN 1001, 2000

VLAN 1001: 10.129.8.1

VLAN 2000: 172.16.1.1

Routes:

0.0.0.0/24 → 172.16.1.10

Port 4

VLAN 2000

Ports 50, 443, 60443

500 and 4500 need to be

forwarded to the VPN router

Port 80 needs to be opened

to access MCS UI from


RS232

DIRECTV Server

PMS Server

1000M Eth Fiber

1000M Eth Cat5e

100M Eth Cat5e

WAN Link




NIC-1: 10.129.8.11, 172.16.1.11Provides DHCP

(GW/DNS: 172.16.1.10)

**NOTE:IF using the




Figure 11.1.2-2 Option 2 with Alcatel 6400-U24 MDF Switch



11.1.3 Option 3

OmniSwitch 6400-24

USB

CONSOLE

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24


OK PRI PWR BPS

31

42

NIC2 :10.129.8.11, 172.16.1.113


(GW/DNS: 172.16.1.10)


Port 6 (T),

VLAN 1001, 2000

NIC 2

Port 8 (U)

VLAN 2000


Troubleshooting

Internet



VLAN 1001: 10.129.8.3

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


VLAN 1001: 10.129.8.2

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


1000M Eth Cat5e1000M Eth Cat5e 100M Eth Cat5eWAN Link

Port 24 (T)

VLAN 1001, 2000

Port 23 (T)

VLAN 1001, 2000

VLAN 1001: 10.129.8.1

VLAN 2000: 172.16.1.1

Routes:

0.0.0.0/24 → 172.16.1.10

Port 4

VLAN 200

Public IP Address

NIC 1

Router

DHCP IP Address

Hotel’s

Private Network

RS232

PMS Server

DIRECTV Server

**NOTE:IF using the




Figure 11.1.3-1 Option 3 with Alcatel 6400-24 MDF Switch



OmniSwitch 6400-U24D

USB

CONSOLE

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24OK PRI PWR BPS

1 2

1 2


Port 1 (T),

VLAN 1001, 2000

NIC 2

Port 2 (U)

VLAN 2000


Troubleshooting

Internet

VLAN 1001: 10.129.8.3

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


VLAN 1001: 10.129.8.2

Routes:

0.0.0.0/24 → 10.129.8.1


OK PRI PWR BPS

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26


Port 24 (T)

VLAN 1001, 2000

Port 23 (T)

VLAN 1001, 2000

VLAN 1001: 10.129.8.1

VLAN 2000: 172.16.1.1

Routes:

0.0.0.0/24 → 172.16.1.10

Port 4

VLAN 2000

Public IP Address

NIC 1

Router

DHCP IP Address

Hotel’s

Private Network

RS232

PMS Server

DIRECTV Server


1000M Eth Fiber1000M Eth Cat5e100M Eth Cat5eWAN Link



NIC2 :10.129.8.11, 172.16.1.113


(GW/DNS: 172.16.1.10)

**NOTE:IF using the




Figure 11.1.3-2 Option 3 with Alcatel 6400-U24 MDF Switch

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