ManageEngine - Forrester Webinar: Maximize your application performance to ensure successful...
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Transcript of ManageEngine - Forrester Webinar: Maximize your application performance to ensure successful...
Maximize Your Application Performance to Ensure Successful Business Outcomes
September 9, 2014
John RakowskiAnalyst & AdvisorForrester Research
Arun Balachandran Sr. Marketing AnalystManageEngine
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John Rakowski - Analyst & AdvisorJohn serves Infrastructure & Operations Professionals. He has eight years of experience in the technology and consulting industry, with certifications from Microsoft, VMware, Citrix, BMC, and the Information Technology Infrastructure Library (ITIL). At Forrester, his research focuses on service management strategy, adoption, and implementation.
Arun Balachandran – Sr. Marketing AnalystArun is a senior marketing analyst at ManageEngine and currently works for ManageEngine’s application performance management solution. Arun is the author of application performance management white papers such as Integrated Performance Management for Physical, Virtual and Cloud Infrastructure and Going Beyond Plain Virtualization Monitoring. He has a masters degree in computer applications.
Today’s Presenters
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• Log questions in the Questions panel located on the lower right corner of your screen
• Questions will be addressed during the Q&A session of the event
Questions
Event recording• An archived version of the event
recording will be available atwww.ManageEngine.com/apm
Event presentation
• A PDF of the PowerPoint presentation will be available
Logistics for Today’s Webinar
Maximize Your Application Performance To Ensure Successful Business Outcomes
John RakowskiAnalystSeptember 9, 2014
@momskij
© 2014 Forrester Research, Inc. Reproduction Prohibited 5
CLOSED
$840 Million! Source: http://www.nationaljournal.com/health-care/obamacare-website-has-cost-840-million-20140730
© 2014 Forrester Research, Inc. Reproduction Prohibited 6
© 2014 Forrester Research, Inc. Reproduction Prohibited 7
£55
£22
£200,000!
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Business Success=
Software Success
© 2014 Forrester Research, Inc. Reproduction Prohibited 9
Agenda
›Why Applications Are Central To Business Success
›The Problems With Current Application Performance Management Approaches
›The Essentials Of Good Application Performance Management
Welcome To The Age Of The Customer
Continuous d
elivery
while m
aintaining quality
2010 2012 2015 Beyond
Digital, c
ontextually aware applica
tions
Business-ready, self-service technology
What it means:Increasingly the catalyst for success is the application choices that your company makes
Applications must engage customers and employees
Software Delivery Is Becoming More Complex
Network
Infrastructure
Middleware and Databases
Applications
Business Service
Business Process
Business Capability
WAN/LAN Optimization, Virtual, Intelligent Switching
Virtual, Cloud-Based, Appliances, Converged Infrastructure
Non-Relational Data Stores, Oracle, PaaS, WebSphere MQ,
SAP, Oracle, Siebel, Citrix, VDI, Mobile, Web
Always On, Always Available, Mobile, Contextually Aware, Delivered At Moment Of Need, Continuous Delivery
Ris
ing
Tech
nic
al C
om
ple
xity
Ris
ing
Exp
ec
tation
s
© 2014 Forrester Research, Inc. Reproduction Prohibited 13
Ensuring Application Performance Is ParamountApplication Centric Monitoring Is A Must
› Monitor
› Analyze
› Automate
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Unfortunately today’s Application Performance Management approaches are not good enough!
© 2014 Forrester Research, Inc. Reproduction Prohibited 15
Agenda
›Why Applications Are Central To Business Success
›The Problems With Current Application Performance Management Approaches
›The Essential Of Good Application Performance Management
© 2014 Forrester Research, Inc. Reproduction Prohibited 16
The problems with current Application Performance Management approaches
Tactical Fragmented
Production focused
Performance only
© 2014 Forrester Research, Inc. Reproduction Prohibited 17
Agenda
›Why Applications Are Central To Business Success
›The Problems With Current Application Performance Management Approaches
›The Essential Of Good Application Performance Management
© 2014 Forrester Research, Inc. Reproduction Prohibited 18
The essentials of good Application Performance Management
Situational Awareness
Holistic
Customer Centric
Features
Collaboration
Analytics
© 2014 Forrester Research, Inc. Reproduction Prohibited 19
A holistic solution approach is essential
Network Performance Monitoring
Unified Infrastructure Monitoring
Application Performance Monitoring
End User Experience Monitoring
AANPM IANPM
Customer centric monitoring features
VPN, Carrier, Internet
Branch Office, Home, Hotel, Transport
This app is running slow?
Synthetic versus real user monitoringSynthetic = performanceReal user = availability
Think which applications you need to monitor?Web, mobile, traditional enterprise
Beware of application changes with synthetic monitoring
Integrate alerts into your help desk/service desk
1. End user experience monitoring
Customer centric monitoring features
VPN, Carrier, Internet
Branch Office, Home, Hotel, Transport
This app is running slow?
Quickly identify the root cause of performance problems
Identify application dependencies from the source through to the backend workload
Pinpoint coding issues
Understand the code base for your applications
2. Transaction tracing and code analysis
© 2014 Forrester Research, Inc. Reproduction Prohibited 22
Application Performance Management solutions must enable collaboration
Source: The Seven Habits Of Highly Effective DevOps, September 3 rd, 2013
Left shift APM to solve DevOps (modern service delivery) challenges
Monitoring is only used here!
TOO LATE!
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Application Performance Management solutions must enable collaboration
Source: The Seven Habits Of Highly Effective DevOps, September 3 rd, 2013
Left shift APM to solve DevOps (modern service delivery) challenges
APM AT EACH STAGE OF THE APPLICATION LIFE-CYCLE
Capacity Requirements
Release Planning
SITUATIONAL AWARENESS
APM = Functional
Requirement
Monitoring needs to be planned in the design stage!
© 2014 Forrester Research, Inc. Reproduction Prohibited 24
Application Performance Management solutions must enable collaboration Focus on the right dashboards to show the right insight
Descriptive Perceptive
Outcome Dashboards
© 2014 Forrester Research, Inc. Reproduction Prohibited 25
Investing in analytics is a must
Source: December 5, 2012, “Turn Big Data Inward With IT Analytics” Forrester report
Turn ‘reactive’ into ‘proactive’ with analytics
Configuration
Topological
Statistical Pattern
Event Correlation
Textual Pattern
© 2014 Forrester Research, Inc. Reproduction Prohibited 26
Recommendations
Audit the monitoring solutions in your environment
Eliminate duplication Change the culture of APM
Left shift from live APM = the common language
Focus on customer centric monitoring features and integration
Arun Balachandran
Sr. Product Marketing Analyst
ManageEngine
How a leading B2B company uses APM to ensure optimal application delivery in the cloud
The Modern Business Infrastructure
Application Management Complexities – A typical use case
The APM Strategy
Agenda
The Modern Business Infrastructure
Complex business applications
Dynamic, hybrid IT environments
Physical, virtual, cloud entities
High scalability
Large end user base
A Typical Use Case
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Application Management Complexities
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About ABC Inc.SaaS-based applications
Contact management
Expense management
apps
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Users of the Company ApplicationsSpread across multiple geographical locations
SMBs
Consumers
SOHO
Enterprises
34
The Challenges for IT
24x7 availability
High performance
Ensure great user experience
Capacity planning
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Sample ApplicationExpense management application
Used by mobile workforce
Helps in compliance with
company policies on travel
expenditure
Track travel expenses
Client servicing costs
Expense pattern of
employees
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The complexity behind the ease of useComplex interdependencies between application components
N-tiered architecture
Web tier
Application tier
Database tier
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Typical Application Architecture
Database architecture
◦ Two database clusters work together to store data
◦ One master and one slave database server
Five application servers cluster for backend jobs
Three application servers as front end web servers
Free node takes over on failure
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End User ProblemsGeneral issues reported by end users
Slow applications
Errors that corrupt data
Previous problems recurring
Improper response from L1 support
Lower morale
Productivity loss
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Issues in Application Delivery
Lack of visibility into downtime
Lack of actionable data
High time to provision due to cost
factors
Virtual machine sprawl
The Management Strategy
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The Ideal Monitoring Strategy Deep-dive application monitoring across physical,
virtual and cloud environments
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Application Performance Monitoring
Monitor a heterogeneous set of applications/components
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End User Experience Monitoring
Measure user satisfaction
Transaction tracing
Slow transactions
Database operations
Application errors
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ManageEngine Applications Manager www.manageengine.com/apm
The APM Solution Used
Thanks!Contact: [email protected]
Live Demo: http://demo.appmanager.com
On Twitter: @mengine_apm
More Info
Download 30-day free trialwww.manageengine.com/apm
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Q&A – Please Log Questions in the Questions Panel
Find out more about ManageEngine APM solutions athttp://www.manageengine.com/APM