Managed Services Infographic
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Transcript of Managed Services Infographic
Largest growth opportunities reported in Mobile Device Management, Managed Print,and Business Continuity
Network ManagementSecurity ManagementServer ManagementSoftware/PatchingStorage ManagementDesktop ManagementEmailEmail
Network ManagementSecurity ManagementServer ManagementSoftware/PatchingStorage ManagementDesktop ManagementEmailEmail
Help DeskDatabase ManagementCustom app devApplication ManagementBusiness Continuity / DRManaged PrintMobile device MgmtMobile device Mgmt
Help DeskDatabase ManagementCustom app devApplication ManagementBusiness Continuity / DRManaged PrintMobile device MgmtMobile device Mgmt
Waiting to see impact of cloud
Focusing on core competencies4 1%
3 1%
Unsure of ROI2 5 %
Lack in-houseexpertise
17%
Protect customer base 61%Increase sales revenue 57%Minimize financial risk 52%Build recurring revenue 52%Service utilization 52%Penetrate new accounts 48%Get to market quickly 42%Control all of offering 40%
92% of customersunderstand Managed Services.
46% of customers report “mature” understanding
In worldwide spending for IT outsourcing
$ 2 5 1B Worldwide business process outsourcing market CAGR growth
+5 .3 %
Managed Service Providers Worldwide3 0 ,0 0 0
Intel announces Wake-on-LANenabling PC’sto be remotelymanaged
Connectwiselaunches on-premises PSA
Autotask launches cloudbased PSA
MSP Allianceformed
Kaseya launchesRMM
N-Able launchesRMM
Microsoft announcesSmall BusinessServer
LevelPlatformslaunchesRMM
MSP Universitystartsclasses
IntelannouncesvPro
MSP Partnerscommunitylaunched
MSPMentorbursts ontothe scene
1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Managed services is the practice of
outsourcing day-to-day IT management
responsibilities as a strategic method for
improving operations. This can include
outsourcing Production Support and
lifecycle build/maintenance activities.