MANAGED SERVICES FROM MA JENTA IT MAXIMISE YOUR ...€¦ · SQL Server, TMG/UAG, VDI, Windows...
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At Majenta Solutions we appreciate just how much you and your business rely on your IT infrastructure. We also recognise that support needs vary from customer to customer. That’s why we’ve created a comprehensive range of packages and pricing options. Whichever package you choose you’ll benefit from a host of value added features and a Majenta Support Team that will ensure your queries are always resolved in an efficient, professional and friendly manner. Introducing Support Plus - a highly flexible and responsive extension of an organisaon’s own IT funcon that seamlessly augments the support services for organisaons of all sizes. The service is primarily designed for companies that operate their own IT support team and require occasional technical assistance or support cover. Support Plus provides a multi-vendor remote (telephone, email, remote access) support service designed to provide a virtual extension to your internal IT support structure. Included within Support Plus are a range of benefits that cover: n Centralised call logging and management n Level 2 & 3 technical support via phone, email and remote access n Escalaon and management of issues to vendors or consultants n Management and incident reporng n Assistance with infrastructure and hardware selecon n Dealing with restricted IT budgets Support Plus is just one of the services offered by Majenta IT. From advice on choosing a new CAD workstation through to complete infrastructure solutions and cutting edge technologies, our IT Division has the vendor relationships, expertise and professionalism to deliver. Services include: n Converged Infrastructure n Data Storage n Virtualisaon - Server & Desktop n Back-Up & Disaster Recovery n IT Soluons for Design & Manufacturing n Cloud - Public, Private & Hybrid n End User Compung n Applicaon Delivery n Networking & Security Majenta Group Offices: Brentwood, Cranfield, Coventry and Liverpool T: +44 1277 263 244 F: +44 1277 263 245 E: [email protected] www.majentasoluons.com MANAGED SERVICES FROM MA J ENTA IT MAXIMISE YOUR INFRASTRUCTURE IN VESTMENT
Transcript of MANAGED SERVICES FROM MA JENTA IT MAXIMISE YOUR ...€¦ · SQL Server, TMG/UAG, VDI, Windows...
At Majenta Solutions we appreciate just how much you and your business rely on your IT infrastructure. We also recognise that support needs vary from customer to customer. That’s why we’ve created a comprehensive range of packages and pricing options. Whichever package you choose you’ll benefit from a host of value added features and a Majenta Support Team that will ensure your queries are always resolved in an efficient, professional and friendly manner.
Introducing Support Plus - a highly flexible and responsive extension of an organisation’s own IT function that seamlessly augments the support services for organisations of all sizes. The service is primarily designed for companies that operate their own IT support team and require occasional technical assistance or support cover.
Support Plus provides a multi-vendor remote (telephone, email, remote access) support service designed to provide a virtual extension to your internal IT support structure. Included within Support Plus are a range of benefits that cover:
n Centralised call logging and managementn Level 2 & 3 technical support via phone, email and remote accessn Escalation and management of issues to vendors or consultantsn Management and incident reportingn Assistance with infrastructure and hardware selectionn Dealing with restricted IT budgets
Support Plus is just one of the services offered by Majenta IT. From advice on choosing a new CAD workstation through to complete infrastructure solutions and cutting edge technologies, our ITDivision has the vendor relationships, expertise and professionalism to deliver. Services include:
n Converged Infrastructuren Data Storagen Virtualisation - Server & Desktopn Back-Up & Disaster Recoveryn IT Solutions for Design & Manufacturingn Cloud - Public, Private & Hybridn End User Computingn Application Deliveryn Networking & Security
Majenta GroupOffices: Brentwood, Cranfield, Coventry and Liverpool
T: +44 1277 263 244F: +44 1277 263 245E: [email protected]
www.majentasolutions.com
MANAGED SERVICES FROM MA JENTA IT MAXIMISE YOUR INFRASTRUCTURE INVESTMENT
The table above summarises the three key packages on offer. Please refer to the Support Plus brochure for a detailed description or contact your Majenta Account Manager for more information.
Majenta GroupOffices: Brentwood, Cranfield, Coventry and Liverpool
T: +44 1277 263 244F: +44 1277 263 245E: [email protected]
www.majentasolutions.com
Packages:Customer Portal Access
Telephone Helpdesk Support
Microsoft - Active Directory, Direct Access, Exchange Server, Forefront Endpoint Protection, Hyper-V, IIS, Remote Desktop Services, SharePoint, SQL Server, TMG/UAG, VDI, Windows Client and Server
Pro
Master
Genius
Y Y Y
Citrix - Access Gateway, XenApp, XenDesktop, XenServer
VMware - Converter, vCentre, vSphere, Horizon
Endpoint Security - McAfee, Microsoft Forefront, Sophos
Storage - Dell MD and EqualLogic, HP P2000/4000, NetApp, Nexsan, QNAP
Back-Up - Symantec Back-Up Exec, Symantec System Recovery, Veeam Back-Up and Replication, Veeam ONE For Symantec Netbackup & Enterprise Vault refer to Master packageServer Hardware - Dell Blade, Dell PowerEdge, HP Blade, HP ProLiant For Cisco UCS refer to Genius package
Networking - ASA Firewalls, Dell Powerconnect Switches, HP Procurve Switches, Netgear SwitchesFor Cisco Nexus refer to Genius package
CAD Workstation Optimisation
Dedicated Account Management
Dedicated Technical Management
Telephone/Remote Assistance for Installations and Upgrades
Microsoft - Lync, System Centre (CM, OM, VMM)
Back-Up/Archive - Symantec Netbackup, Symantec Enterprise Vault
Citrix - Netscaler
BlackBerry - BES and BESX
VMware - Site Recovery Manager
Cisco - Cisco UCS & Cisco Nexus
Core Server Monitoring Service
Advanced Monitoring Service
IT Infrastructure Audit
Technical Account Management Review
Extended Hours Coverage
10% Professional Services Discount
Y Y Y
Y Y Y
Y Y Y
Y Y Y
Y Y Y
Y Y Y
Y Y Y
Y Y Y
Y Y Y
Y Y Y
N Y Y
N Y Y
N Y Y
N Y Y
N Y Y
N Y Y
N Y Y
N Y Y
N N Y
N N Y
N N Y
N N Y
N N Y
N N Y
N N Y
