MANAGED SERVICE PROVIDER (MSP) · TRC MSP VENDOR 1 VENDOR 2 VENDOR 3 VENDOR 4 VENDOR 5 VENDOR 6....

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Our client used a decentralized staffing model and had limited visibility to control pricing, utilization, volume, quality, or contract compliance. They selected a solution that allowed them to bring visibility, cost savings and process control to their facility. Challenge New regulations required contingent staff to undergo extensive pre-employment screening, training and orientation. By using dozens of vendors, there were no comprehensive reports on quality, cost, or usage patterns. Each department maintained their own relationships with dozens of staffing vendors, each operating under different contract terms, prices and guarantees. No one department could ensure compliance with The Joint Commission, HIPAA, OSHA, and AHCA regulations. 1 MANAGED SERVICE PROVIDER (MSP) CASE STUDY: Client: A World-Class Medical Research and Treatment Institution Function: One of the most sophisticated, integrated healthcare delivery systems in the world, located in Florida with over 5,000 employees.

Transcript of MANAGED SERVICE PROVIDER (MSP) · TRC MSP VENDOR 1 VENDOR 2 VENDOR 3 VENDOR 4 VENDOR 5 VENDOR 6....

Page 1: MANAGED SERVICE PROVIDER (MSP) · TRC MSP VENDOR 1 VENDOR 2 VENDOR 3 VENDOR 4 VENDOR 5 VENDOR 6. Title: TRC_ telecom_case study Author: Artabasy Created Date: 11/11/2009 3:35:59 PM

Our client used a decentralized staffing model and had limited visibility to control pricing, utilization, volume, quality, or contract compliance. They selected a solution that allowed them to bring visibility, cost savings and process control to their facility.

Challenge

New regulations required contingent staff to undergo extensive pre-employment screening, training and orientation. By using dozens of vendors, there were no comprehensive reports on quality, cost, or usage patterns. Each department maintained their own relationships with dozens of staffing vendors, each operating under different contract terms, prices and guarantees. No one department could ensure compliance with The Joint Commission, HIPAA, OSHA, and AHCA regulations.

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MANAGED SERVICE PROVIDER (MSP)

CASE STUDY:

Client: A World-Class Medical Research and Treatment Institution Function: One of the most sophisticated, integrated healthcare delivery systems in the world, located in Florida with over 5,000 employees.

Page 2: MANAGED SERVICE PROVIDER (MSP) · TRC MSP VENDOR 1 VENDOR 2 VENDOR 3 VENDOR 4 VENDOR 5 VENDOR 6. Title: TRC_ telecom_case study Author: Artabasy Created Date: 11/11/2009 3:35:59 PM

Cost Savings Productivity IncreaseGeneral manager for all departments

Eliminate sales calls on department managers

Collate all usage data into comprehensive reports

Present client with single invoice each week

Take ownership of all Regulatory Compliance steps

Consolidate usage among fewer vendors, creating more powerful recruiting draw

Enforce standardized prices and guarantees among all vendors, reducing costs, and extending value

2 Approach

Our client designated TRC as the single Managed Service Provider to bring order to their Human Capital Supply Chain. We became the general manager; taking full responsibility for regulatory compliance, streamlining processes, standardizing contracts and generating significant cost savings.

Highlight high turnover hotspots, repair through more accurate recruiting

Pre-orientation of all staffing employees before arrival on job

Regularly monitor performance and provide feedback to employees and supervisors

Establish and control attendance guidelines

Increase productivity of manager by providing one point of contact for all contingent staff issues

Create and implement formal Quality Measures and set improvement goals

Provide extensive, consistent employee benefits to staffing employees, increasing their job satisfaction and performance

This case study is an actual account of a healthcare client of TRC Staffing Services, Inc. Names are not used in this study to ensure the healthcare organization’s anonymity in today’s highly competitive marketplace. Please refrain from disclosing content to our competitors or any third party.

CASE STUDY: MANAGED SERVICE PROVIDER (MSP)

Results

100% successful compliance in three Joint Commission audits

Established quality measures, and achieved continuing improvement

Comprehensive reports on all staffing activity

Provide a streamlined, comprehensive approach and improved control of the entire staffing process by providing one point of contact.3

Less than 3% turnover

Delivered over $1M in cost savings over 9-year life of relationship

Mitigation of contractual liability from decreased supplier contractsCLIENT

TRC MSP

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