MANAGED HOSTINGOPTIMAL AVAILABILITY AND CONTINUITY

24×7 ACTIVE EMERGENCY RESPONSE

INCIDENT AND PROBLEM MANAGEMENT

SECURITY AND ACCESS MANAGEMENT

PERSONAL SUPPORT BY OUR SERVICE DESK

MONTHLY SLA REPORTING

MANAGED HOSTINGManaged Hosting at Cyso means we perform daily maintenance and ensure the uptime of your systems and services. By choosing our basic service level, Managed Hosting, we take care of the continuity of your services and platforms.

We make sure that your online services and applications are available 24×7. Our system administrators and service desk colleagues monitor your applications and platforms and respond to threats and disruptions. If you choose Managed Hosting, you choose standard procedures written down in a Service Level Agreement (SLA). Your colleagues can contact our service desk for all their questions and when they need support.

DOES MANAGED HOSTING FIT YOUR PROFILE?Our basic service level is ideal for organizations that wish to outsource the daily operations of their online services. These companies usually have the technical means and intention to keep long-term strategy and development of their services in-house. With our Managed Hosting service level, Cyso ensures availability and continuity. In case you have questions or need support, your colleagues can contact our service desk for direct support for any technical or administrative issues.

Service deskservicedesk@cyso.com+31 72 751 34 00support.cyso.com

Salessales@cyso.com+31 72 751 34 00

Luttik Oudorp 11-131811MT Alkmaar+31 72 751 34 00

@cyso

cysomanagedhosting

cyso

CONTACT CYSO

QUALITY. COMMITTED. HONEST.CYSO.COM/MANAGED-HOSTING

SERVICE LEVEL MANAGED HOSTING MISSION CRITICAL HOSTING OUTSOURCED HOSTING

Event monitoring 24×7 24×7 24×7

Access to emergency service 24×7 24×7 24×7

Minimal SLA uptime ≥ 99,5% ≥ 99,9% ≥ 99,95%

Communication contacts Service desk Service desk and account manager Service desk, account manager and account team

Service management scope Access management, incident and problem management

Change management, release-deployment management

Lifecycle management, continuous improvement

Operational focus Uptime and availability Performance and security Knowledge and improvement

Cooperation with third parties Handling after authorization Escalation and monitoring Full cooperation

Process focus and reporting Standardized procedures Standardized customization Full customization

Recommended contract period From 12 months From 24 months From 36 months

Uptime guarantees Fixed SLA uptime guarantees Variable SLA uptime guarantees Custom SLA uptime guarantees

Time to fi x Standard Standard Standard

Maintenance windows Standard maintenance windows Flexible maintenance windows Custom maintenance windows

DO YOU NEED MORE SERVICE OR DO YOU WANT US TO THINK ABOUT YOUR LONG-TERM IT STRATEGY?Cyso off ers two service levels that provide even more support for your hosting demands.

MISSION CRITICAL HOSTING

This service level expands our service with deployment and implementation of major updates to

your applications and systems. We also help you to increase your performance and security.

cyso.com/en/mission-critical

OUTSOURCED HOSTING

Outsourced Hosting delivers fully customized services and enables you to completely outsource your IT

processes to Cyso. We focus on a long-term strategy and continuous improvement of your online services.

cyso.com/en/outsourced-hosting

AMONG OTHERS, THESE CUSTOMERS BENEFIT FROM MANAGED HOSTING AT CYSO.

YOU FOCUS ON YOUR BUSINESS, WE’LL ENSURE YOUR TECHNOLOGY WORKS PERFECTLY.

CYSO.COM | +31 72 751 34 00 | SALES@CYSO.COM | LUTTIK OUDORP 11-13, 1811MT ALKMAAR, NL