MANAGED HOSTING - cyso.com · MANAGED HOSTING Managed Hosting at Cyso means we perform daily...

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MANAGED HOSTING OPTIMAL AVAILABILITY AND CONTINUITY 24×7 ACTIVE EMERGENCY RESPONSE INCIDENT AND PROBLEM MANAGEMENT SECURITY AND ACCESS MANAGEMENT PERSONAL SUPPORT BY OUR SERVICE DESK MONTHLY SLA REPORTING MANAGED HOSTING Managed Hosting at Cyso means we perform daily maintenance and ensure the uptime of your systems and services. By choosing our basic service level, Managed Hosting, we take care of the continuity of your services and platforms. We make sure that your online services and applications are available 24×7. Our system administrators and service desk colleagues monitor your applications and platforms and respond to threats and disruptions. If you choose Managed Hosting, you choose standard procedures written down in a Service Level Agreement (SLA). Your colleagues can contact our service desk for all their questions and when they need support. DOES MANAGED HOSTING FIT YOUR PROFILE? Our basic service level is ideal for organizations that wish to outsource the daily operations of their online services. These companies usually have the technical means and intention to keep long-term strategy and development of their services in-house. With our Managed Hosting service level, Cyso ensures availability and continuity. In case you have questions or need support, your colleagues can contact our service desk for direct support for any technical or administrative issues. Service desk [email protected] +31 72 751 34 00 support.cyso.com Sales [email protected] +31 72 751 34 00 Luttik Oudorp 11-13 1811MT Alkmaar +31 72 751 34 00 @cyso cysomanagedhosting cyso CONTACT CYSO QUALITY. COMMITTED. HONEST. CYSO.COM/MANAGED-HOSTING
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Transcript of MANAGED HOSTING - cyso.com · MANAGED HOSTING Managed Hosting at Cyso means we perform daily...

  • MANAGED HOSTINGOPTIMAL AVAILABILITY AND CONTINUITY

    24×7 ACTIVE EMERGENCY RESPONSE

    INCIDENT AND PROBLEM MANAGEMENT

    SECURITY AND ACCESS MANAGEMENT

    PERSONAL SUPPORT BY OUR SERVICE DESK

    MONTHLY SLA REPORTING

    MANAGED HOSTINGManaged Hosting at Cyso means we perform daily maintenance and ensure the uptime of your systems and services. By choosing our basic service level, Managed Hosting, we take care of the continuity of your services and platforms.

    We make sure that your online services and applications are available 24×7. Our system administrators and service desk colleagues monitor your applications and platforms and respond to threats and disruptions. If you choose Managed Hosting, you choose standard procedures written down in a Service Level Agreement (SLA). Your colleagues can contact our service desk for all their questions and when they need support.

    DOES MANAGED HOSTING FIT YOUR PROFILE?Our basic service level is ideal for organizations that wish to outsource the daily operations of their online services. These companies usually have the technical means and intention to keep long-term strategy and development of their services in-house. With our Managed Hosting service level, Cyso ensures availability and continuity. In case you have questions or need support, your colleagues can contact our service desk for direct support for any technical or administrative issues.

    Service [email protected]+31 72 751 34 00support.cyso.com

    [email protected]+31 72 751 34 00

    Luttik Oudorp 11-131811MT Alkmaar+31 72 751 34 00

    @cyso

    cysomanagedhosting

    cyso

    CONTACT CYSO

    QUALITY. COMMITTED. HONEST.CYSO.COM/MANAGED-HOSTING

  • SERVICE LEVEL MANAGED HOSTING MISSION CRITICAL HOSTING OUTSOURCED HOSTING

    Event monitoring 24×7 24×7 24×7

    Access to emergency service 24×7 24×7 24×7

    Minimal SLA uptime ≥ 99,5% ≥ 99,9% ≥ 99,95%

    Communication contacts Service desk Service desk and account manager Service desk, account manager and account team

    Service management scope Access management, incident and problem management

    Change management, release-deployment management

    Lifecycle management, continuous improvement

    Operational focus Uptime and availability Performance and security Knowledge and improvement

    Cooperation with third parties Handling after authorization Escalation and monitoring Full cooperation

    Process focus and reporting Standardized procedures Standardized customization Full customization

    Recommended contract period From 12 months From 24 months From 36 months

    Uptime guarantees Fixed SLA uptime guarantees Variable SLA uptime guarantees Custom SLA uptime guarantees

    Time to fi x Standard Standard Standard

    Maintenance windows Standard maintenance windows Flexible maintenance windows Custom maintenance windows

    DO YOU NEED MORE SERVICE OR DO YOU WANT US TO THINK ABOUT YOUR LONG-TERM IT STRATEGY?Cyso off ers two service levels that provide even more support for your hosting demands.

    MISSION CRITICAL HOSTING

    This service level expands our service with deployment and implementation of major updates to

    your applications and systems. We also help you to increase your performance and security.

    cyso.com/en/mission-critical

    OUTSOURCED HOSTING

    Outsourced Hosting delivers fully customized services and enables you to completely outsource your IT

    processes to Cyso. We focus on a long-term strategy and continuous improvement of your online services.

    cyso.com/en/outsourced-hosting

    AMONG OTHERS, THESE CUSTOMERS BENEFIT FROM MANAGED HOSTING AT CYSO.

    YOU FOCUS ON YOUR BUSINESS, WE’LL ENSURE YOUR TECHNOLOGY WORKS PERFECTLY.

    CYSO.COM | +31 72 751 34 00 | [email protected] | LUTTIK OUDORP 11-13, 1811MT ALKMAAR, NL