Managed Desktop Services
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© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained
herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com
Managed Desktop Services
A Public Listed IT Services company with 10 years in operations, headquartered in Hyderabad, India
One of the fastest growing IT companies in India
Specializes in providing Managed IT Services
Strong Business Acumen with Technology Leadership
SEI-CMMi Level-3 company, ITIL compliant processes, ISO 9001 and 27001 certifications
Global Operations Command Center (GOCC) and remote delivery center in Hyderabad, India
World-class delivery engine delivering solutions to 40+ Fortune 500 companies and 150+ Global 1000 companies
Best-in-class top tier technology alliances and domain intensive Centers of Excellence (CoEs)
Highly capable global team
Strong balance sheet and is well capitalized
GSS America InfoTech Ltd. - Overview
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GSS Managed Desktop Services
GSS Desktop
Manage
ment
Desktop Support Levels • Level 0 support• Level 1 support• Level 2 support• Level 3 support
Platforms Supported• Windows XP• Windows Vista• Windows 7
Asset Management
User AccountManagement
DesktopSupport
Antivirus &Patch
Management
SOEBuild
Services
PrinterSupport
OSMigration
SoftwareDistribution
Install Move
And Change
Tools • SCCM• Altiris • RDP, Dameware• Ximage• ACT/AOK• WSUS
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GSS Desktop Support Services
Customer
Third party Vendor Support( Level 3 ) – Breakfix &
replacement
Offshore Helpdesk Support ( Level 0 )
Offshore Remote Desktop support ( Level 1 )
Deskside Support ( Level 2 )
Voice
Physical Support
Helpdesk tool
Remote Access
4
GSS Install – Move – Add – Change Support
• Unpack the device • Connect all components• Set a network printer
address• Download the user data
files• End user
acknowledgment
• Site survey of the new location
• Move the Devices to the Locations
• Test the Device Functionality
•Install New Hardware •Install Software's•Physical Inspection •Testing the Device Functionality
• Replace Existing Hardware
• Upgrade or install Software components
• Physical inspection• Test the Device
functionality
INSTALL MOVE
ADDCHANGE
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GSS Desktop Migration Services
Desktop Migration
SOE Build
OS imaging
Application & Office Compatibility Analysis & Mitigation
Hardware Analysis
Hardware assessment for OS Migration
Application compatibility analysis and Mitigation
Office compatibility analysis & mitigation
Operating System Image creation & Customization(SOE)
Operating system Migration using standard tools
User State Migration
Warranty support after Migration
6
GSS Asset Management Services
Asset Tagging & Tracking
Real-time Inventory status
Policy based & system managed software metering
License tracking
Reporting
Software Distribution Tool
Reporting Tool
Software License Tracking Component
Admin Console
Discovery Tool
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GSS Antivirus & Patch management
• Proactive monitoring
• Assistance in Virus removal
• Updating OS & security patches
• Coordinate with Security Team and manage eradication process.
• Proactive support for risk management activities
• Ensuring anti virus updates take place as per requirements
• Proactive measures for handling any sorts of virus threats
• Reporting
Discovery
Inventory
Patch Management
Malicious SoftwareProtection
AntivirusAudit & ComplianceEnforcement
ManagementGateway
Network AccessControl
Reporting &Dashboard
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Sample - Report Generation & Analysis
ILLUSTRATIVE
9
Sample Trend Analysis Report
Patching and Metric Status Report
Group1 Alert Patching
22971761 1486 1485 1282
0
1000
2000
3000
4000
5000
6000
7000
8000
May
06th
May
13th
May
20th
May
27th
June
03rd
400000
500000
600000
700000
800000
900000
1000000
Opportunity S
pace
Group2 Metrics Patching
3691 3458
10859
9273 9290
0100020003000400050006000700080009000
10000110001200013000
May
06th
May
13th
May
20th
May
27th
June
03rd
300000
400000
500000
600000
700000
800000
900000
1000000
Opportin
ity S
pace
Prior/Current Week Group1 Metrics
69
1252
25
0 0
33
0
6
1
34
1 1
6 6
14
37
35
1141
24
0
2
26
0
6
0 0 1 1
5
15
9
17
1
10
100
1000
10000
DC
Ser
vers
DC
Per
sona
l Com
pute
rs
Onl
ine
Sys
tem
s
Onl
ine
Sys
tem
s - E
MC
Col
lect
ions
Ope
ratio
ns
RS
F - C
olle
ctio
ns
RS
F - IV
R
RS
F - M
AC
s
Rem
ittan
ce B
usin
ess
Sec
urity
CP
S - U
nix
CP
S - W
indo
ws
Net
wor
king
Dat
a W
areh
ouse
Uns
peci
fied
Last Week GST Current Week GST
Prior/Current Week Group2 Metrics
101
7727
392
2
22
6
1
5
1
36
0 0
8
1
800
22
121
7739
412
2
24
9
1
8
0 0 1 0
11
1
799
13
1
10
100
1000
10000
DC
Serv
ers
DC
Pers
onal C
om
pute
rs
Onlin
e S
yst
em
s
Onlin
e S
yst
em
s - E
MC
Colle
ctio
ns
Opera
tions
RS
F - C
olle
ctio
ns
RS
F - IV
R
RS
F - M
AC
s
Rem
itta
nce
Busin
ess
Secu
rity
CP
S - U
nix
CP
S - W
indow
s
Netw
ork
ing
Data
Ware
house
Unsp
eci
fied
Last Week Corp Current Week Corp
ILLUSTRATIVE
10
GSS Software Distribution Services
Central Site Server
Primary Site Server
Primary Site Server
Primary Site Server
Primary Site Server
Primary Site Server
Software applications
ApplicationManagement
Server
Automated Software distrbutionReport back on failure
11
Primary Site Server
Primary Site Server
Q & A
12
© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com
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