Managed by Leads

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Managed by Leads PointCompany Power Breakfast, Olten

description

Instead of lead management: let your company be managed by leads. Make use of implicit or explicit customer signals. Speach @ PointCompany Breaktfast 2014

Transcript of Managed by Leads

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Managed by Leads !

PointCompany Power Breakfast, Olten

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Neukunden generieren"Neukunden generieren"

Mike Schwede, Creative Commons 3.0 BY SA ! 2!

finden

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Mike Schwede, Creative Commons 3.0 BY SA ! 3!

1. Zeit"

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4!

2. Glaubwürdigkeit"

Quelle: Nielsen Consumer Confidence Survey 2009 / weltweiter Durchschnitt

90%

70%

70%

69%

63%

62%

61%

59%

55%

54%

52%

41%

37%

33%

24%

Empfehlungen durch Bekannte

Online-Konsumentenbewertungen

Markenwebsites

Redaktionelle Inhalte, z.B. Zeitungsartikel

Marken-Sponsoring

Fernsehwerbung

Werbung in Zeitschriften

Radiowerbung

Abonnierte E-Mail-Newsletter

Plakate/sonstige Aussenwerbung

Kinowerbung

Werbung in Suchmaschinen

Online-Video-Spots

Online Werbebanner

Werbe-SMS

Mike Schwede, some rights reserved (Creative Commons 3.0 BY SA) !

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Online Retail (innen), Handel (aussen) German Social Media Consumer Report 2012/2013 Roland Berger / Uni Münster!

3. Einfluss auf Kaufentscheidungen!

82% des Werbebudgets!

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Wie hoch ist Ihre Reichweite?"

Bewerbung"

Website"

Lead /Kunde"

Reisebuchung: 12x Google, 21 Reisesites, 29 Tage!

Theorie Praxis

Mike Schwede, Creative Commons 3.0 BY SA ! 6!

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Mike Schwede, Creative Commons 3.0 BY SA ! 8!

Big Data" Twitter Sentiment > Stock Price!

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Mike Schwede, Creative Commons 3.0 BY SA ! 9!

youarewhatyoulike.com"

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Likes und Parteiorentierung"

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•  1’707 Banner pro Monat (comscore)!

•  99.9 % klicken nicht. (DoubleClick)!

•  8 % der Internet User sind für 85 % der Klicks verantwortlich. (comscore)!

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« You’re 475 times more likely to survive a plane crash than click a banner ad. » Solve Media

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Mike Schwede, Creative Commons 3.0 BY SA ! 13!

Company Consumer

2"

1"

Company Consumer

Company Consumer

Werbung"

(schlechtes) „Social Media“"

Intention Marketing"

1"

2"

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Brand

Annoyed Customers

Engaged Customers

Brand

Push Marketing

User Attention

Transparency

Pull Marketing

User Intention

Privacy

Mike Schwede, Creative Commons 3.0 BY SA

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Mike Schwede, Creative Commons 3.0 BY SA ! 15!

Ich suche, also interessiert mich...

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Content

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Signale Nutzen

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94%

6% Groupe Mutuel 741 Nennungen

Thema Krankenvers. 11‘487 Nennungen

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Intention Broker

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Crowd Sourcing

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cooala GmbH, Copyright 2012 ! 24!

Crowd Funding

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« Lassen Sie sich von Leads managen. »"

1.  Gefunden werden!2.  Für Gespräch sorgen!3.  Zuhören und Dialog aufnehmen!4.  Einbinden, binden!