FACILITY MANAGEMENT OF

MALLS

BY:AKHILESH DATTAMOHIT PANCHALPRAKRITI SHARMA

What is MallManagement?Globally, mall management broadly includes:1.Positioning a mall (Location, Layout and design)2.Zoning – formulating the right tenant mix and itsplacement in a mall3.Promotions and marketing4.Finance management5.Facility management– Infrastructure, Traffic andAmbience management12

                                                                                                                                                                                                        

What is Mall Management?

Globally, mall management broadly includes:

1.Positioning a mall (Location, Layout and design)

2.Zoning – formulating the right tenant mix and its placement in a mall

3.Promotions and marketing

4.Finance management

5.Facility management– Infrastructure, Traffic and Ambience management

What is Facility Management ?

• Facility management refers to the integration of people, place, process and technology in a building .

• It also means optimal utilization of resources to meet organizational needs.

• It broadly includes Infrastructure, Ambience and Traffic management.

a) Infrastructure Management:

•Infrastructure management refers to the management of facilities provided to the tenants within the mall.

•This includes provision of adequate power supply, safety issues in case of emergency and miscellaneous issues related to signage, water supply, sanitation, etc.

INFRASTRUCUTRE REQUIRED:

• Uninterrupted Power Supply with 100%power backup• HVAC with adequate redundancy• Fire Fighting & Detection System• Dedicated Security System• ETP Plant• Proper Sewage System• Water Softening & Purification System• P. A. System with Channeled Music• Emergency Lighting in all areas• Toilets - separate for customers & staff • Building & Floor Directories• Signages directing customers towards elevators, toilets, fire exits, etc.

OCCUPANT MANAGEMENT:•Help desk•Periodic feedback•Coordinate construction of shops•Billing

•Collections•Attending to grievances &complaints

B) Traffic Management:

•Traffic management includes managing foot traffic into the mall and parking facilities.

•Foot traffic management involves crowd management inside the operational area of a mall.

•The flow of people is related to the design of the mall and the spatial

C) Ambience Management:

•The overall shopping experience provided for consumers becomes an important factor for the success of any mall.

•Ambience management includes management of parks, fountains and overall look of the mall.

In favorable, lush green landscaping with seating facilities and the presence of food and beverage inside or outside the mall can increase foot.

FOR A SUCCESSFUL MALL ……• A Carefully Conceived Design AND• A Good Management Team, managing

the functioning of the Mall.

Efficient Management requires:• Integration of the Owner and• The Mall Management Team

Modern, Convenient, Technologically Well-Equipped, Well -Maintained / Managed and

Promoted – Today’s Malls…..

Scope of ServicesUtilities

ManagementService

ManagementManagement

FunctionsMinor Repairs

• Fire Detection and fire fighting system

• HVAC• Lifts & Elevator • Water and Fire Pumps• Closed Circuit Television

System• Access Control System• Vertical Elevation

Systems • Water & Fire Fighting

Pumps• Backup Power Supply

• Security• Electrical & Mechanical• DG & HVAC Operations• House Keeping• Sanitary & Plumbing• Pest Control• Landscaping• Office Support Staff• Water Effluent Treatment

Plant Maintenance• Parking Area Management

• Quality Control• Health and Fire Safety• Preventive Management• Energy Management• Help Desk• Vendor Management &

Procurements • Tender Processing• Inventory Control• Budgeting

• Equipments• Civil works• Carpentry• Masonry work• Furniture• Painting • Trouble shooting• Project Work

MALL MANAGEMENT: Typical Organization Structure

Workplace Management & Consultants (NCR) Pvt. Ltd

DeploymentDeployment

Mall Manager

Accountant

Storekeeper

Shift Engineer H/K Exec

CCTV Op Electrician AC Tech Plumber

Lift OpCarpenter

Helper

H/K Sup

Property Manager

Customer Care Exec

Fire Tech

DG Op

Fire Officer

MIS Exec

Security Guard

Security

Future trendsThe building industry is recognizing the benefits of an integrated Facility Management Services and the trends are:

• the increased availability of industry specific software packages that can provide for a wide range of FM requirements;

• data on assets such as buildings and equipment is being viewed as corporate information that is best managed by the FM department

• increasing interest in web based access to the FM services for improved access to information by the FM staff and others in the organization;

• more emphasis on business process re-engineering and staff training in order to maximize the use and benefits of the system;

• future interfaces with building automation systems in order to achieve further operating efficiencies.

THANK YOU