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MALAWI INSTITUTE OF MANAGEMENT

2015/16 PROSPECTUS

Contacts:

Malawi Institute of Management P.O. Box 30801

Lilongwe 3 Tel.: 01 710 866 Fax.: 01 710 609

Email: mimexecutive@mim.co.mw

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MANDATE

To provide leadership and management training, consultancy and research services

to the public sector, statutory bodies and the private sector (Act No. 7 of 1989).

VISION

To be the first point of call for leadership and management training, consulting and

research services in Malawi and beyond.

MISSION

To provide high quality modular and demand-driven leadership and management

training, consulting and research services in Malawi and beyond.

VALUES

Customer-focused: responsive services.

Excellence: delivering with distinction.

Efficiency: timeliness and cost effectiveness.

Integrity: ethical, professionalism, corruption-free.

Innovation: creativity in delivering for value.

Leadership: ability to inspire.

Team work: diverse but united team.

Gender equality: merit and equal opportunity.

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2015/2016 SHORT TERM TRAINING COURSES

LEADERSHIP COURSES

2015 CODE TRAINING COURSE DURATION DATES

LS101 Executive Leadership Skills for Corporate Executives

1 week 16th – 20th March, 2015

14th – 18th September, 2015

LS102 Leadership Skills for Women Managers 1 week 15th – 19th June, 2015

LS103 Corporate Governance 1 week 13th – 17th April, 2015

9th – 13th November, 2015

LS104 Strategic Problem Solving and Decision Making

1 week 4th - 8th May, 2015

19th – 23rd October, 2015

2016 CODE TRAINING COURSE DURATION DATES

LS101 Executive Leadership Skills for Corporate Executives

1 week 14th – 18th March, 2016

12th – 16th September, 2016

LS102 Leadership Skills for Women Managers 1 week 13th – 17th June, 2016

LS103 Corporate Governance 1 week 11th – 15th April, 2016

7th – 11th November, 2016

LS104 Strategic Problem Solving and Decision Making

1 week 2nd - 6th May, 2016

17th – 21st October, 2016

LS101 Executive Leadership Skills for Corporate Executives

Target Group

Chief Executives, Senior Managers and Heads of Department from Private Sector, Public Service organisations/Parastatals and Non-Governmental Organisations Duration: 1 week

Course Objective:

Equip participants with skills for effective leadership of their organisations.

Understand performance management system

Comprehend change management techniques

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Course Outline:

Effective leadership

Performance management/Balance Score Card

Effective Delegation and Time Management

Managing Change

Financial Management

Dates: 16th – 20th March, 2015 14th – 18th March, 2016 14th – 18th September 2015 12th – 16th September, 2016 LS102 Leadership Skills for Women Managers This is a gender –bias leadership course which is designed to strengthen the leadership

roles women Managers play in the competitive business world.

Target Group

Women in managerial positions in the Public, Private and other Sectors. Duration: 1 Week

Course Objectives

Develop leadership skills that help develop self confidence

Analyse leadership styles in relation to personal values and organizational culture

Appreciate how to apply leadership skills effectively within the organization

Course Outline

Leadership and Styles of Leadership

Management and Leadership

Key competences of successful women leaders

Self development for future women leaders

Networking and strategising for promotion and support for women leaders

Case studies on global women leaders.

Dates: 15th – 19th June, 2015 13th – 17th June, 2016 LS103 Corporate Governance Target Group

Executive Managers and Board Members Course Objective

Acquire knowledge and skills to function effectively in their separate but complementary roles to minimise conflicts and tensions between the parties in the interest of their organisations. Course Content

Defining Governance

The Board- Management Relationship

The mandate and responsibilities of the Board

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Ideal Board Relationship

Code of conduct

Participatory decision making

Orientation of Board Members

Financial Management for Non-Financial Managers Date: 13th - 17th April, 2015 11th – 15th April, 2016 9th – 13th November, 2015 7th – 11th November, 2016 LS104 Strategic Problem Solving and Decision Making Target Group Chief Executives, Directors, Department Heads and Senior Managers of both public and private sectors of the economy. Course Objective:

Enhance problem solving and decision making skills and competencies

Acquire tools, techniques and processes for effective problem solving Identify, sort and prioritise concerns and problems

Define and distinguish between problems and decisions and choose appropriate tools for solving each

Anticipate future problems or opportunities and develop appropriate contingent or preventive measures

Identify and analyse people centred problems and propose appropriate solutions

Facilitate participatory problem solving and decision making in their organisations Course Outline:

Personal style and self awareness

Situational appraisal

Problem analysis

Decision analysis

Potential problem analysis (opportunity analysis)

Performance system analysis Dates: 4th - 8th May, 2015 2nd - 6th May, 2016 19th – 23rd October, 2015 17th – 21st October, 2016

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PROJECT MANAGEMENT COURSES

2015

CODE TRAINING COURSE DURATION DATES PM101

Project Planning and Appraisal

2 weeks

2

nd - 13

th February, 2015

3rd

- 14th August, 2015

PM102

Managing Project Implementation

2 weeks

20

th April – 1

st May, 2015

28th Sept. – 9

th October, 2015

PM103

Project Monitoring, Evaluation and Impact Assessment

2 weeks

4

th – 15

th May, 2015

9th – 20

th November, 2015

PM104

Project Formulation and Writing Winning Proposals

1 week

13

th – 17

th April, 2015

7th – 11

th December, 2015

2016

CODE TRAINING COURSE DURATION DATES PM101

Project Planning and Appraisal

2 weeks

1

st - 12

th February, 2016

1st - 12

th August, 2016

PM102

Managing Project Implementation

2 weeks

18

th – 29

th April, 2016

26th Sept. – 7

th October, 2016

PM103

Project Monitoring, Evaluation and Impact Assessment

2 weeks

2

nd – 13

th May, 2016

7th – 18

th November, 2016

PM104

Project Formulation and Writing Winning Proposals

1 week

11

th – 15

th April, 2016

5th – 9

th December, 2016

PM101 Project Planning and Appraisal

Target Group

The target participants for this course are public sector project managers, specifically those

that are involved in formulating projects for the public sector investment programme. After

attending the course will be able to produce a winning bankable project documents.

Duration: 2 weeks

Course Objectives:

This course will assist you in assisting and describing project characteristics, defining

constraints and determining financing criteria. In addition, participants will be exposed to the

new computer applications for project planning and appraisal.

Course Content

Source of projects deliverables and project appraisal

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Introduction to project cycle management and the Malawi Project Cycle

Project Planning Using the Logical Framework Approach

Setting Effective Project Objectives

Project Appraisal

Analyzing Project Risk and Assumptions

Planning Project Implementation

Using Computer in Project Planning and Appraisals

Dates: 2nd - 13th February, 2015 1st - 12th February, 2016 3rd - 14th August, 2015 1st - 12th August, 2016 PM102 Managing Project Implementation

Target Group

Project officers and line managers in the public, NGO and private sectors involved in

implementing projects in their organisations.

Course Objective

Enhancing abilities to deliver projects on time, within budget and also ensuring that project

activities are carried out according to the intended plan.

Duration: 2 weeks

Course Content

Introduction to project cycle management

Understanding the Project Design

The role of the project manager

Planning for implementation

Effective Delegation and staff Motivation

Managing Costs & Time

Communication in Public Sector Project Management

Role of Monitoring and Evaluation in Project Management

Managing Risks

Managing Project Procurement

Applying Computer Capacity to Project Implementation

Dates: 20th April – 1st May, 2015 18th – 29th April, 2016

28th September – 9th October, 2015 26th September – 7th October, 2016 PM103 Project Monitoring, Evaluation and Impact Assessment

Target Group

Senior project managers in the public, private and NGO sectors

Duration: 2 weeks

Objective

Acquire skills of project monitoring, evaluation and impact assessment as well as skills on

computer applications to project monitoring.

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Course Content

Rationale for Project Monitoring and Evaluation

Project Monitoring and Project Cycle

Designing monitoring and control systems

Measuring cost effectiveness

Monitoring project progress

Applying computer capacity to project monitoring

Types of evaluation and their relevance

Managing effective evaluation

Reporting monitoring and evaluation results

Dates: 4th – 15th May, 2015 2nd – 13th May, 2016 9th – 20th November, 2015 7th – 18th November, 2016 PM104 Project Formulation and Writing Winning Proposals Target Group

Managers, Officers and People who are involved in writing proposals of different types

Duration: 1 week

Objective

develop winning proposals

develop impart skills and information on proposal writing.

design of projects and the quality of project proposals

Course Content

Overview of Project based approach

Formulation of Projects using problem and objective tree analysis

Logical framework analysis

Writing Effective Project Objective

Identifying Project beneficiaries

Preparing Project Concept note

Key features of a convincing project proposal

Principles of Persuasive writing for Project Proposals

Packaging and submitting Project Proposals

Dates: 13th – 17th April, 2015 11th – 15th April, 2016

7th – 11th December, 2015 5th – 9th December, 2016

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FINANCIAL MANAGEMENT COURSES

2015

CODE TRAINING COURSE DURATION DATES

FM101

Finance for Non-Finance Managers

1 week

23

rd – 27

th February, 2015

20th – 24

th July, 2015

FM 102

Financial Planning and Control

2 weeks

16

th – 27

th March, 2015

10th – 21

st August, 2015

FM103

Financial Management and Disbursement for World bank Funded Projects

2 weeks

4

th – 15

th May, 2015

9th – 20

th November, 2015

FM 104

Understanding Financial Statements 3 days 13th – 15th April, 2015 19th – 21st October, 2015

FM105

Budgeting for NGOs 1 week 8th – 12th June, 2015 14th – 18th December, 2015

2016

CODE TRAINING COURSE DURATION DATES

FM101

Finance for Non-Finance Managers

1 week

22

nd – 26

th February, 2016

18th – 22

nd July, 2016

FM 102

Financial Planning and Control

2 weeks

14

th – 25

th March, 2016

8th – 19

th August, 2016

FM103

Financial Management and Disbursement for World bank Funded Projects

2 weeks 2nd

– 13th May, 2016

7th – 18

th November, 2016

FM 104

Understanding Financial Statements 3 days 11th – 13th April, 2016 17th – 19th October, 2016

FM105

Budgeting for NGOs 1 week 6th – 10th June, 2016 12th – 16th December, 2016

FM101 Finance for Non-Finance Managers

Target Group

Private, NGO and Parastatal Sector senior and middle managers from departments other

than finance and accounting

Duration: 1 week

Course Objective

Develop understanding of the essential aspects of financial management

Acquire skills to deal with finance managers and financial reports

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Course Content

Introduction to Financial Management

Budgeting and Budgetary Control

Capital Expenditure Appraisal

Cost Volume Profit Analysis

Introduction to Financial Statements

Analysis and Interpretation of Financial Statements

Managing Working Capital

Internal Control Systems

Dates: 23rd – 27th February, 2015 22nd – 26th February, 2016

20th – 24th July, 2015 18th – 22nd July, 2016 FM102 Financial Planning and Control

Target Group

Heads of departments and other staff involved in preparation and administration of budgets in manufacturing, trading and service organisations wishing to improve and sharpen their knowledge in financial management aspects. Duration: 2 weeks

Course Objectives

Acquire techniques and skills in the design and organisation of budgets

Gain knowledge on use of budgets as basis for the strategy formulation, planning, coordination and control.

Course Outline

Nature and Purpose of Planning

Scope and Role of Budgeting

The Budgeting Environment

Forecasting techniques and their role in budgeting

Cost Volume Profit Analysis

Budgeting Procedures Variance Analysis

Budgeting using computers Dates: 16th – 27th March, 2015 14th – 25th March, 2016

10th – 21st August, 2015 8th – 19th August, 2016

FM103 Financial Management and Disbursement Course in World Bank Funded Projects

Target Group

This course is designed for participation by project coordinators, managers, accountants and

financial experts of projects that are financed by the World Bank. Also, welcome to

participate are Senior Civil Servants involved in these projects.

Duration: 2 weeks

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Course Objective

Acquire skills and competences to administer project financial systems and related

disbursement operations according to World Bank guidelines and procedures.

Course Outline General Introduction

World Bank Project Cycle and Project Documentation

Bank procurement guidelines and standard

Bidding Documents and relationship with financial management.

Financial Management

World Bank Financial Management Guidelines and Borrower responsibilities

Project Financial Management Environment

Internal Control

Planning and Budgeting

Accounting Systems and Computerization

Financial Reporting

Auditing Arrangements

Common problems in project financial management

Project Design of a Project Financial management system

Disbursement

Disbursement procedures

Special commitments

Statement of Expenditure

Special Accounts

Report – based Disbursement

Legal issues during loan duration

Information services

Dates: 4th – 15th May, 2015 2nd – 13th May, 2016

9th – 20th November, 2015 7th – 18th November, 2016 FM104 Understanding Financial Statements

Target Group

Private, NGO and Parastatal Sector senior and middle managers from departments other

than finance and accounting

Duration: 3 days Course Objective:

The aim of the course is to equip participants with skills on how to interpret financial statements and use the information for decision making Course Outline

Understanding financial statements and reports

Financial ratios and interpretations

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The relationship between different types of financial records

Budgets and variances

Dates: 13th – 15th April, 2015 11th – 13th April, 2016 19th – 21st October, 2015 17th – 19th October, 2016 FM105 Budgeting for NGOs

Target Group:

Executive Directors, Project Managers and Officers working in the NGOs

Duration: 1 week

Course Objective:

The course is aimed at providing skills to participants to enable them prepare budgets for their organisations or projects Course Outline:

The concept of budgeting

Methods of budgeting

Practical exercise on preparation of budgets

Budgets, targets and variances

Budget review

Resource utilisation

Dates: 8th – 12th June, 2015 6th – 10th June, 2016 14th – 18th December, 2015 12th – 16th December, 2016

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HIV/AIDS MANAGEMENT COURSES

2015

CODE TRAINING COURSE DURATION DATES

HA101

Behaviour Change and Communication: Principles and Practice

5 weeks

13th July – 14th August, 2015

HA102

Management and Administration for HIV/AIDS Programme Leaders/Managers in Africa

4 weeks

7

th September – 2

nd October,

2015

HA103

Managing HIV/AIDS Workplace Programmes

1 week

23

rd - 27

th March, 2015

26th – 30

th October, 2015

2016

CODE TRAINING COURSE DURATION DATES

HA101

Behaviour Change and Communication: Principles and Practice

5 weeks

11th July – 12th August, 2016

HA102

Management and Administration for HIV/AIDS Programme Leaders/Managers in Africa

4 weeks

5

th - 30

th September, 2016

HA103

Managing HIV/AIDS Workplace Programmes

1 week

21

st - 25

th March, 2016

24th – 28

th October, 2016

HA 101 Behaviour Change and Communication: Principles & Practices Target Group This international course targets program planners and managers, project officers, adult educators, communications trainers, drama groups, artists, women’s and youth who want to improve their skills in developing and evaluating communication strategies for HIV/STD/REPRODUCTIVE HEALTH. Duration: 5 Weeks

Course Objective

Develop capacity in small case Planning, designing, implementing, monitoring and evaluating research based behaviour change communication interventions for the prevention of STIs including HIV/AIDS, with a special focus on adolescents and gender issues.

Course Outline

Building knowledge and understanding in priority program areas of sexual reproductive health, including HIV/AIDS and STIs.

Building capacity in the field of communication planning and design.

Developing knowledge and skills in communicating research methodologies, program implementation, monitoring and evaluation

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Developing a regional network of communication trainers, facilitators and strategic planners.

Dates: 13th July – 14th August, 2015 11th July – 12th August, 2016

HA102 Management and Administration for HIV/AIDS Programme Leaders/Managers In Africa Target Group

This is an international course that targets the following:

HIV/AIDs program leaders/managers in government, private sector, parastatals and civil society at local, national and regional level

Policy makers and middle to senior level decision makers in government and civil society to create an enabling environment for program and PLWHA

Trainers in HIV/AIDs and management programs

Program Officers of Donor Funded HIV/AIDs programs

Duration: 4 weeks

Course Objective

Acquire HIV/AIDs program managers’ skills to perform effectively in their jobs.

Course Outline

Plan and implement HIV/AIDs programs and projects

Share national and participants’ experience in management of HIV/AIDs programs and activities and

Prepare action plans to resolve programs/project management problems and for integration of learned principles back to work

Monitor and evaluate HIV/AIDs programs and projects Dates: 7th September – 2nd October, 2015 5th - 30th September, 2016 HA103 Managing HIV/AIDS Workplace Programmes Target Group Focal Persons and HIV&AIDS coordinators of both public and private sector organisations

responsible for the design and implementation of a HIV&AIDS workplace programme in their

organisations.

Duration: 1 week

Course objective: Acquire skills to design and implement a HIV&AIDS workplace programme that fits the

needs of workplaces.

Course Outline:

Basic facts about HIV&AIDS epidemiology and its impact on the workforce

- Understanding HIV & AIDS - Modes of HIV transmission

- Prevention

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- HIV Testing and Counselling - The social and economic impact of HIV&AIDS

Developing programmes

-HIV&AIDS Workplace Programmes -Understanding the importance of settings based comprehensive HIV&AIDS - Programme -Key elements of an HIV&AIDS Workplace Programme -The role of Focal Persons and HIV&AIDS coordinators of a Workplace Programme

Living positively with HIV

-Living with HIV -Psychosocial and gender aspects of living with HIV -Stigma and discrimination

Responding to HIV&AIDS

-Building a workplace based HIV&AIDS Programme -Prevention and Behaviour Change -Treatment, Care and Support -Impact Mitigation -Implementation -Monitoring and evaluation

Dates: 23rd - 27th March, 2015 21st - 25th March, 2016

26th – 30th October, 2015 24th – 28th October, 2016

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COMMUNICATION COURSES

2015

CODE TRAINING COURSE DURATION DATES

CM 101

Public Relations 1 week 16th – 20

th March, 2015

17th – 21st August, 2015

CM102

Effective Report Writing

1 week

8th – 12th June, 2015 23rd – 27th November, 2015

CM 103

Effective Presentation Skills

1 week

27

th – 31

st July, 2015

7th – 11

th December, 2015

2016

CODE TRAINING COURSE DURATION DATES

CM 101

Public Relations 1 week

14th – 18

th March, 2016

15th – 19

th August, 2016

CM102

Effective Report Writing

1 week

6th – 10th June, 2016

21st – 25th November, 2016

CM 103

Effective Presentation Skills

1 week

25

th – 29

th July, 2016

5th – 9

th December, 2016

CM101 Public Relations Target Group: Middle to senior managers, Public Relations managers/officers and personal assistants from the public, parastatal and private sectors. Duration: 1 week

Course Objective Acquire skills that are part of core management functions in a competitive environment where maintaining an excellent corporate image is the organisation’s preoccupation. Course Content

• The role of Public Relations in Malawi

• Planning for Public Relations effectiveness • Communication: the backbone of Public Relations. • Public Relations and the Media

• Public Relations Ethics in Organizations • Public Relations, Advertising and Marketing • Image Building and Management

• Publicity Techniques • International Public Relations • Public Opinion

• Evaluating Public Relations effectiveness

Dates: 16th – 20th March, 2015 14th – 18th March, 2016

17th – 21st August, 2015 15th – 19th August, 2016

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CM102 Effective Report Writing

Target Group Senior and middle managers in the public, parastatals and private sectors

Duration: 1 week

Course objectives

Understand types of reports and content

Write reports for presentation to management

Use modern English for communication and punctuation marks Course Outline

Types of reports

Writing reports and formatting text

Use of office language in report writing

Acknowledging use of reference materials

Use of charts, graphs and illustration for report

Use of appendices and attachments Dates: 8th – 12th June, 2015 6th – 10th June, 2016 23rd – 27th November, 2015 21st – 25th November, 2016 CM103 Effective Presentation Skills Target Group

Chief Executives, Executive Directors, Senior and Middle Managers Duration: 1 week

Course Objective Acquire skills for effective preparation and delivery of speeches Develop presentation skills Course Outline

Introduction to public speaking and types of speeches

Topics, situational and audience analysis

Organising materials and language use

Principles and practice of delivery

Using visual aids

Evaluating presentations

Dates: 27th – 31st July, 2015 25th – 29th July, 2016 7th – 11th December, 2015 5th – 9th December, 2016

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HUMAN RESOURCE AND ORGANISATIONAL DEVELOPMENT COURSES 2015

CODE TRAINING COURSE DURATION DATES

HO 101

Training of Trainers 3 weeks 1st – 19th June, 2015 19th October - 6th November, 2015

HO 102

Human Resource Management Skills

2 weeks 19th – 30th January, 2015 17th – 28th August, 2015

HO103

Effective Supervisory Skills 1 week 16th – 20th February, 2015 20th – 24th July, 2015 16th – 20th November, 2015

HO 104

Management Development Programme

2 weeks 25th May – 5th June, 2015 23rd November – 4th December, 2015

HO 105 Effective Manager 3 weeks

13th April – 1st May, 2015 5th – 23rd October, 2015

HO106 Professional Customer Service 1 week

23rd – 27th March, 2015 5th – 9th October, 2015

HO 107 Records Management 1 week

23rd - 27th February, 2015 31st August – 4th September, 2015

2016

CODE TRAINING COURSE DURATION DATES

HO 101

Training of Trainers 3 weeks 30th May – 17th June, 2016 17th October - 4th November, 2016

HO 102

Human Resource Management Skills

2 weeks 18th – 29th January, 2016 15th – 26th August, 2016

HO103

Effective Supervisory Skills 1 week 15th – 19th February, 2016 18th – 22nd July, 2016 14th – 18th November, 2016

HO 104

Management Development Programme

2 weeks 23rd May – 3rd June, 2016 21st November – 2nd December, 2016

HO 105 Effective Manager 3 weeks

11th – 29th April, 2016 3rd – 21st October, 2016

HO106 Professional Customer Service 1 week

21st – 25th March, 2016 3rd – 7th October, 2016

HO 107 Records Management 1 week

22nd - 26th February, 2016 29th August – 2nd September, 2016

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HO101 Training of Trainers

Target Group Human resource or personnel managers and officers, training managers or officers and all those individuals directly involved in designing and conducting training courses in the public and private sectors. Duration: 3 weeks

Course Objective Acquire knowledge and skills for design and development of training activities according to the system’s approach to training. Course Outline

Training and Staff Development

The Training Policies and Practices

Techniques used in Adult Education

Analysis of Training Needs

Analysis of Training Activities

Designing Training Activities

Selecting Instructions Methods and Tools

Conducting Classroom Instructions

Validating Training Activities

Dates: 1st – 19th June, 2015 30th May – 17th June, 2016 19th October - 6th November, 2015 17th October - 4th November, 2016 HO102 Human Resource Management Skills

Target Group Line managers, training and human resource managers in the public and private sectors Duration: 2 weeks Course objectives

To acquire skills to assess the value of the HR function and develop appropriate strategies for improving performance throughout the organisation. Course Outline

The roles and responsibilities of HR function

Planning Human Resource Requirements

Recruiting, selecting and orienting employees

Succession planning and talent identification

Job Evaluation and Grading

Staff performance appraisals and Reward Systems

Understanding labour/industrial relations and disciplining of staff

Developing Training and development policies for staff

Budgeting for human resources

Maintaining automated human resources Dates: 19th – 30th January, 2015 18th – 29th January, 2016 17th – 28th August, 2015 15th – 26th August, 2016

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HO103 Effective Supervisory Skills Course Target Group

First-line supervisors and junior managers from all sectors of the economy Duration: 1 week

Course Objective Acquire knowledge and skills for effective performance as first line supervisors and junior managers and their teams. Course Outline

Overview of the job of a supervisor and approaches to supervision

Delegation

Planning, Monitoring and Control

Staff appraisal and performance coaching

Time management

Problem solving, staff discipline and counselling Dates: 16th – 20th February, 2015 15th – 19th February, 2016 20th – 24th July, 2015 18th – 22nd July, 2016 16th – 20th November, 2015 14th – 18th November, 2016 HO104 Management Development Programme

Target Group

Middle managers from all sectors of the economy Duration: 2 weeks Course Objective Acquire knowledge and skills for effective performance in their role as managers. Understand key management skills Course outline

Overview of management

Staff appraisal and performance measurement

Organisational structuring and job design

Staff motivation, discipline and counselling

Effective leadership and decision making

Communication skills

Quality and time management

Conflict resolution

Financial management Dates: 25th May – 5th June, 2015 23rd May – 3rd June, 2016 23rd November – 4th December, 2015 21st November – 2nd December, 2016

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HO105 Effective Manager Target Group

Middle and senior managers in all the three sectors Duration: 3 weeks

Course objective Acquire skills to transition from being a ‘professional’ to being ‘a manager’. Acquire personal insight into managerial strengths/weaknesses and individual management behaviours, through the use of simulation exercises and other participatory approaches. Course outline

Developing management perspective and skills

Planning and organisational resources

Directing and motivating people

Effective delegation

Effective time management

Conflict resolution and management

Communicating effectively

Group decision making and problem solving

Managing organisational change Dates: 13th April – 1st May, 2015 11th – 29th April, 2016 5th – 23rd October, 2015 3rd – 21st October, 2016 HO106 Professional Customer Service

Target group

All those people whose jobs affect customers inside and outside their organisation Duration: 1 week

Course objective

Acquire effective customer care techniques, Analyse cases of customer care programmes in Malawi and other countries. Acquire skills to design and implement customer care programmes Course Outline

Creating a positive image with customers

Organising and implementing an effective customer care programme

Cases in customer care

Dealing with difficult customers Dates: 23rd – 27th March, 2015 21st – 25th March, 2016 5th – 9th October, 2015 3rd – 7th October, 2016

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HO107 Records Management

Target Group

All personnel responsible for managing records in NGOs, private and public sectors Duration: 1 week

Course objective

Understand the records management process

Understand the role of computers in records management

Appreciate the electronic communication as records Course Outline

Introduction to records management

Records life cycle

Database management system

Role of computers and management of the registry Dates: 23rd - 27th February, 2015 22nd - 26th February, 2016 31st August – 4th September, 2015 29th August – 2nd September, 2016

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PROCUREMENT AND LOGISTICS COURSES

2015

CODE TRAINING COURSE DURATION DATES

PL101 Effective Procurement Management

1 week 23rd – 27th February, 2015 13th – 17th July, 2015

PL102 Effective Stores Management 1 week 9th – 13th March, 2015 31st August – 4th September, 2015

PL103 Logistics and Supply Chain Management

2 weeks 13th – 24th April, 2015 16th – 27th November, 2015

PL104 Effective Procurement in World Bank Financed Projects

2 weeks 20th April – 1st May, 2015 14th – 25th September, 2015

2016

CODE TRAINING COURSE DURATION DATES

PL101 Effective Procurement Management

1 week 22nd – 26th February, 2016 11th – 15th July, 2016

PL102 Effective Stores Management 1 week 7th – 11th March, 2016 29th August – 2nd September, 2016

PL103 Logistics and Supply Chain Management

2 weeks 11th – 22nd April, 2016 14th – 25th November, 2016

PL104

Effective Procurement in World Bank Financed Projects

2 weeks 18th - 29th April, 2016 12th – 23rd September, 2016

PL 101 Effective Procurement Management

Target Group

Procurement Managers/Officers, Contract Administration Managers/Officers, Project Managers/Officers and all other Managers involved in managing purchasing functions.

Duration: 1 week

Course Objective

Acquire knowledge & skills to develop effective procurement strategy, plans & budgets as well as to properly manage implementations thereof. Course content

Concept of effective procurement Procurement planning Organizing the procurement function Procurement policies & procedures Invitation to quote / invitation to tender Quotations & tender evaluation Tender management Procurement negotiations Contracts / agreements

Dates: 23rd – 27th February, 2015 22nd – 26th February, 2016 13th – 17th July, 2015 11th – 15th July, 2016

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PL 102 Effective Stores Management Target Group Managers and Officers involved in purchasing, storing and issuing of stocks Duration: 1 week

Course Objective

Understand the central issues in stores management Acquire skills to apply optimal solutions taking into account the key variables, which bear upon organisational operations Course outline

Overview of stores management

Purchasing

Stores and warehousing

Material handling techniques

Stores valuation and estimation

Stock control

Computers and stock control Dates: 9th – 13th March, 2015 7th – 11th March, 2016 31st August – 4th September, 2015 29th August – 2nd September, 2016 PL 103 Logistics and Supply Chain Management Target Group

Procurement Managers/Officers, Logistics Managers/Officers, Warehouse Managers/Officers and all other Managers involved in supply chain or logistics. Duration: 2 weeks Course Objective

Acquire knowledge & skills on how to manage logistics and supply chain requirements in their organizations effectively and efficiently. Course outline

Supply chain management Inventory control Demand and supply planning Warehouse management Logistics and transportation management Replenishment Production planning and manufacturing execution Procurement and materials handling Supplier and contract management Product development and lifecycle management Alerts and notifications Regulatory compliance Asset management

Dates: 13th – 24th April, 2015 11th – 22nd April, 2016 16th – 27th November, 2015 14th – 25th November, 2016

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PL 104 Effective Procurement in World Bank Financed Projects Target Group Coordinators, Accountants and Procurement specialists of projects financed by World Bank as well a Senior Civil Servants involved in these projects.

Duration: 2 weeks

Course Objective Acquire knowledge & skills to effectively manage procurement for World bank Funded projects and programs and public procurement in general. Course outline

The project/programme management cycle and understand the project document and its concomitant credit or loan agreement

Application and interpretation of World Bank Procurement Policy and guidelines

Public procurement

Salient features of standard bid documents

Bid Opening and Bid Evaluation processes

Selection and employment of consultants

Legal framework in procurement

E-procurement in Government Dates: 20th April – 1st May, 2015 18th - 29th April, 2016 14th – 25th September, 2015 12th – 23rd September, 2016

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INFORMATION, COMMUNICATION AND TECHNOLOGY (ICT) COURSES 2015

CODE TRAINING COURSE DURATION DATES

IT101 Microsoft Office (Intermediate) 1 week 9th – 13

th March, 2015

21st – 25

th September, 2015

IT102 Microsoft Office (Advanced) 1 week 22nd – 26th June 2015 14th – 18th December 2015

IT103 Research Methods and Data Analysis

1 week 16th – 20th February, 2015 3rd – 7th August, 2015

IT104 ITIL in IT Service Management 2 weeks 18th – 29th May, 2015 23rd November – 4th December, 2015

2016

CODE TRAINING COURSE DURATION DATES

IT101 Microsoft Office (Intermediate) 1 week 7th – 11

th March, 2016

19th – 23

rd September, 2016

IT102 Microsoft Office (Advanced) 1 week 20th – 24th June, 2016 12th – 16th December, 2016

IT103 Research Methods and Data Analysis

1 week 15th – 19th February, 2016 1st – 5th August, 2016

IT104 ITIL in IT Service Management 2 weeks 16th – 27th May, 2016 21st November – 2nd December, 2016

IT 101 Microsoft Office (Intermediate) Target Group:

The course is designed for those who are beginners to computing or are already familiar with some Microsoft Office products and the Windows operating environment. Duration: 1 week Course Objective

This is an intermediate course that provides delegates with a comprehensive working knowledge of the latest Microsoft Office products Outline:

Introduction to computing

Microsoft windows

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Creating and managing documents using Microsoft Word

Managing data using advanced Microsoft Excel

Database Management using Microsoft Access

Creating advanced presentations using Microsoft Power point

Using internet and e-mail for information search and communication

Dates: 9th – 13th March, 2015 7th – 11th March, 2016

21st – 25th September, 2015 19th – 23rd September, 2016

IT 102 Microsoft Office (Advanced) Target Group:

The course is designed for Executive Assistants and Senior Secretaries to General Managers, Managing Directors, Principal Secretaries and Departmental Heads. Duration: 1 week Course Objective This is an advanced course that will provide delegates with an understanding of the most

advanced features of Advanced Microsoft Office products.

Course Outline:

Advanced Microsoft windows

Advanced Microsoft Word

Managing data using Advanced Microsoft Excel

Database Management using Advanced Microsoft Access

Creating advanced presentations using Advanced Microsoft Power point

Using Advanced internet and e-mail for information search and communication

Dates: 22nd – 26th June, 2015 20th – 24th June, 2016 14th – 18th December, 2015 12th – 16th December, 2016 IT 103 Research Methods and Data Analysis Target Group

Business executives, senior and middle management staff, project managers and post-graduate students involved in business research and data analysis Duration: 1 week

Course Objective: The course will equip participants with vital business research skills for developing new management theories and finding solutions to current real-life business problems. Course Outline:

Introduction to Business Research

Literature Review

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Research Design

Sampling and Data Collection

Data Analysis with Microsoft Excel

Data Analysis with SPSS

Report Writing

Presentation skills

Dates: 16th – 20th February, 2015 15th – 19th February, 2016 3rd – 7th August, 2015 1st – 5th August, 2016

IT105 ITIL in IT Service Management

Target Group

This course is designed for IT Directors or Managers involved in managing Information,

Communication and Technology (ICT) systems in their organisations

Duration: 2 weeks

Course Objective:

This course equips participants with vital skills in aligning IT services with the needs of

business. ITIL is published as a series of five core volumes, each of which covers a different

Information Technology Service Management (ITSM) lifecycle stage.

Course outline

ITIL Service Strategy: understands organizational objectives and customer needs.

ITIL Service Design: turns the service strategy into a plan for delivering the business

objectives.

ITIL Service Transition: develops and improves capabilities for introducing new

services into supported environments.

ITIL Service Operation: manages services in supported environments.

ITIL Continual Service Improvement: achieves services incremental and large-scale

improvements

Dates: 18th – 29th May, 2015 16th – 27th May, 2016 23rd November – 4th December, 2015 21st November – 2nd December, 2016

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LONG TERM PROGRAMMES

MIM offers post graduate and undergraduate programmes to students who are

already in employment. Therefore, the classes are conducted on selected days in a

calendar month (usually weekends). The list of programmes is as follows:

(a) Post Graduate Level

Doctor of Philosophy (PhD) Programme in Business Management and Technology (University of Bolton-UK)

Master of Science in Strategic Management (University of Derby-UK)

Master of Business Administration – Top Up Route (University of Derby-UK)

Master of Science in Supply Chain Management (University of Bolton-UK)

Master of Science in Project Management (University of Bolton-UK)

Master of Public Administration (University of Bolton-UK)

(b) Under Graduate Level

BSc (Hons) Degree Programmes in International Business Management and International Tourism Management (University of Bolton-UK)

Bachelors Degree in Business Administration, Marketing Science and Human Resource Management (Cyprus Institute of Marketing)

Diploma and Advanced Diploma in Business Administration, Marketing Science and Human Resource Management (Cyprus Institute of Marketing)

CONSULTANCY AND ADVISORY SERVICES

MIM offers consultancy and advisory services to the public, private and non-

governmental organisations as follows:

Strategic planning studies

Marketing organisation and systems studies

Decentralisation and centralisation

Job analysis, Human resource and compensation studies

Financial management, Functional reviews

Training needs assessments (TNAs)

Capacity assessments

Reform studies

Restructuring and re-organisation

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HIRE OF FACILITIES

MIM provides workshop and conference facilities for hire at competitive prices. The

facilities include conference halls, seminar rooms, computer laboratory, audio-visual

services, sports complex, meals, refreshments and accommodation.