Making the Parcel Regulation work - WIK · Making the Parcel Regulation work ... indicators ERGP...

Making the Parcel Regulation

work

17th Königswinter Postal Seminar 5-7 February 2018 1

2

A lot going on….

For discussion purpose

3

Not just a parcel

More

A journey


-60.0%

-40.0%

-20.0%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

AT

DE

DK FI

FR IE LU

NL

SE

CY

EL

ES IT

MT

PT

BG

HR

HU LT

LV PL

RO SI

SK

CH

FY

RO

M IS

Western Southern Eastern Non-EU

2013-2014 2014-2015 2015-2016 Average 2013-2016

Increase in parcel volumes Parcel volumes - percentage average annual change

2013 – 2014

2014 – 2015

2015 – 2016

Average 2013 – 2016

Western Southern Eastern Non-EU


ERGP Strategic Pillars

Pillar 1 : Promoting sustainable provision of universal postal service

Pillar 2: Promoting a competitive EU postal

single market

Pillar 3: Empowering and

protecting end-users

• Changes in the postal

market due to digitalisation, changes in consumer needs and e-commerce

• US sustainability • Study scope of

universal postal service

• Promote a competitive single market for letters (prices/innovation)

• Development of e-commerce (transparency & oversight)

• Monitor postal market development

• Assess technical developments

• Protect consumers adequately

• Monitor the relevant indicators

ERGP Horizontal Axe : ERGP Efficiency (beneficial for stakeholders/transparency/robust & evidence based decision/engage efficiently)

ERGP Mid Term Strategy

ERGP Reports

14

ERGP Reports on Empowering and protecting end-users

1) Report on the quality of service, consumer protection and complaint handling

– an analysis of trends

2) Report on core indicators for monitoring the European postal market

3) Report on best practices in the field of consumer protection, quality of

service and complaint handling


Frequency of delivery in Europe in 2016

1 Delivery / day / 5 days a week, namely

Belgium, Croatia, Cyprus, Czech Republic,

Greece, Denmark, Estonia, Spain, Finland,

Hungary, Ireland, Iceland, Italy, Lithuania,

Latvia, Luxembourg, The Netherlands,

Norway, Poland, Portugal, Romania, Sweden,

Slovenia, Slovakia, Switzerland, Serbia and UK

but in reality Royal Mail provides a 6 day a

week service for parcels.

1 Delivery / day / 6 days a week, namely

Germany, France, Malta, UK (6 days for

correspondence)

Combination of 5 and 6 delivery days a week,

namely Austria (6 days for newspapers),

Bulgaria (6 days for Sofia)

USO under review but…..


Reasons for exceptions regarding delivery in 2016

11

10

8

6

6 4

3

0

2

4

6

8

10

12

Mountainousareas

Populationdensity

Insularity Low trafficvolumes

Poorinfrastructure

Cost of service Extremeweather

Collection and delivery exceptions (USO)…..


Average Price of posting a domestic priority letter of the 1st weight step

Increase in Prices for all

products when possible

Outside EU Western European Average Eastern Southern

2011 2012 2013 2014 2015 2016


Evolution of the average value of quality of service of single piece

priority mail regarding D+1 delivery of single piece priority mail

But Decline in quality…..and what about parcels ?


19

Provision of information by parcel delivery service providers

• with 50+ employees or established in more than 1 MS to provide: basic company

information, characteristics of services, T&C’s, complaints procedures

• Annual turnover (with breakdown domestic incoming/ outgoing)

• Number of persons working in parcel delivery services

• Names of subcontractors + any information held

• Publicly accessible price list

ART.

4

Cross border parcel delivery Regulation

Price Transparency across the EU

• All parcel delivery service providers with 50+ employees required to give regulators tariffs for

15 products listed in the Annex (single piece prices with no discounts):

• "letter" services containing goods: 500g, 1kg and 2kg

• parcel services: 1kg, 2kg and 5kg

• standard, registered and track and trace services

• Commission to publish these prices on a webpage

ART.

5

Assessment of cross-border single piece tariffs by NRAs

• Identify tariffs that it considers necessary to assess within USO

• Assessment in accordance with Article 12 of Postal Services Directive and :

domestic tariffs in origin and destination , any uniform tariff, bilateral volumes & relevant costs

(transport, service standards)

• where possible likely impact on individual and SME users, remote areas and disabilities

If necessary:

• whether tariffs are already subject to specific price regulation & abuses of dominant position

ART.

6


20

Information to consumers

For contracts falling within the scope of Directive 2011/83/EU (Consumer

Rights Directive) traders shall, make available at the pre-contractual stage:

• information about the cross-border delivery options in relation to the

specific sales contract

• charges payable by consumers for the cross-border parcel delivery

• where applicable the trader's complaints handling policies

ART.

7

Cross border parcel delivery Regulation


21 For discussion purpose

What about definitions…

• Parcel:

• postal item containing goods

• with or without commercial value

• other than an item of correspondence with a

weight not exceeding 31,5 kg

• Parcel delivery services:

• services involving the clearance, sorting,

transport and distribution of parcels


Avoid Administrative burden…

• Provision of information: • “In the Member State they are established

unless that provider is established in more than one MS”

• “the names of their subcontractors”

• Threshold of 50 workers + to request information from providers with average between 25-49 p. “if necessary and proportionate”

• Public list of tariffs: • Limited to Only single piece tariffs - specific

products by weight


Reach the goals…

• Assessment of tariffs based on: • Domestic and any relevant tariffs of comparable parcel delivery in

originating /destination MS

• Bilateral volumes, specific transportation or handling costs, other relevant costs and service quality standards;

• Additional element to take into account by NRAs (MS REG)

• Pre-assessment filter mechanism

• Impact of tariffs on individual and SME’s users including those situated in remote or sparsely populated areas,

• Information to consumers: • delivery options, charges payable, applicable complaints handling

policies -> Actions by NRAs …..

• Penalties: • Different national law between the Member States -> Differences in

enforcement ? Who is responsible ?


Once principle

Integrate questions in current MS data

collection:

• EC (Parcel Regulation & Postal Survey)

• ERGP (Report on core indicators)

• UPU (Postal Statistics, concerning universal

service)

• BIPT (market observatory)

• Only once principle is key: minimising the

input needed from operators while

maximising the useful output For discussion purpose

Milestones in 2019

• January: tariff information provided to NRAs

• February: NRAs submit tariff information to Commission

• March: publication of tariffs on Commission's website

• June: tariff assessments by NRAs provided to Commission

• June: provision of statistical information to NRAs

• 30 July: Commission publishes tariff assessments

• + 18 months of entry into force: Commission notified of penalties

• after 2 years: evaluation report (possibly accompanied by review)


Not a parcel…. A journey

Towards attractive

cross-border services

For All

Making the Parcel Regulation work - WIK · Making the Parcel Regulation work ... indicators ERGP...

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