PEER MENTORS Making a POSITIVE Impact on Retention Statistics and Improving Job Satisfaction.
Making the most out of your mentors
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Transcript of Making the most out of your mentors
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MAKING THE MOST
BY ANDY SHANNONHEAD OF STARTUPBOOTCAMP GLOBAL
OUT OF YOUR MENTORS
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Hi, I’m Andy
@atshannon1You can tweet me questions
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Background○ Startups○ MBA○ Investing○ Accelerators
Startupbootcamp○ Head of Global
■ Programs■ Expansion■ Global
About me That's me!
My wife, Tara
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You'll meet tons of mentors during the program...
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You'll meet tons of mentors during the program...
What do you want to achieve from
mentor sessions?
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How I RANK mentor usefulness
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How I RANK mentor usefulness
5. Opinionsa. Only one datapoint, deeper in industry = mind closed
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How I RANK mentor usefulness
1. Trusted advisorsa. A startup’s TRUE secret sauce
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How I RANK mentor usefulness
1. Trusted advisorsa. A startup’s TRUE secret sauce
2. Connectionsa. Intros to investors, partners, users, press, etc
3. Fundsa. Buys time to discover a sustainable business model
4. Case studiesa. Relatable, memorable, but never fully applicable
5. Opinionsa. Only one datapoint, deeper in industry = mind closed
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You prepare for interviews
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You prepare for interviews
Do you prep for mentorship?
(most don’t)
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Most of us prep for interviews
1) What topics are difficult for you?2) How should the conversation flow?3) Who is your perfect mentor?
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What topics are difficult for you?
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You WILL run into tough topics
Why is your team so young?Isn’t your IP about to expire?You’ve been doing this 3 years?Doesn’t this market seem small?You don’t have a tech founder?
SO PRACTICE THEM!!!
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How should the conversation flow?
(who’s leading your conversation?)
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Your optimal conversation flow?
PRACTICE‘POLITICAL PIVOTS’
(steer your story like Bill)
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Identify your optimal mentorWho is your perfect mentor?
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“View every situation with a beginners mind”
Identify your perfect mentor
(not a last page of book mentor)
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Trusted advisorDifficult topics?Political pivotsBeginners mind
Quick recap
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“A beginners mind hasmany possibilities...
Shunru SuzukiBuddhist Zen Monk
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… but an expert’s mind has few”
“A beginners mind hasmany possibilities...
Shunru SuzukiBuddhist Zen Monk
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They…
Are ‘always’ rightThink you will dieWon’t ‘friend’ you
(some) Mentors can be difficult
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They…
Are ‘always’ rightThink you will dieWon’t ‘friend’ you
(some) Mentors can be difficult
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Mentors make suggestions
"You'd be silly <not> to do <this>"
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Mentors make suggestions
"You should focus on <sales, BD, etc>”
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Mentors make suggestions
"You need an <inhouse/outsourced>
dev team
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“YOU NEED AN OUTSOURCED DEV TEAM!”
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What can you do with this type of mentor?
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Turn opinions into case studies
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Turn opinions into case studies
WHAT DO YOU THINK ABOUT
<TOPIC>?
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Turn opinions into case studies
HOW WOULD YOU THINK ABOUT THIS
DECISION?
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Turn opinions into case studies
WHAT WOULD YOU WORRY ABOUT MOST IF YOU INVESTED?
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Aggregate feedback
1. ASK SAME QUESTION2. WRITE ANSWER3. COMPARE REPLIES
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Aggregate feedback
Mentor whiplash is real!(Don’t take single data points)
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Aggregate feedback (expanded)
1) Listen (with discounts)2) Aggregate in a single sheet3) Debate with your team4) Get real customer feedback5) Leader follows their gut
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Every suggestion = customer service
*Best Practice
1) Acknowledge2) Thank3) Clarify4) Digest5) Respond with action
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There’s no template for success
(scoring from midfield often?)
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There’s no template for success
*Best Practice
UNDERSTAND WHY THE ADVICE WORKED IN 1 SITUATION
Sam Gerstenzang(A16Z)
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They…
Are ‘always’ rightThink you will dieWon’t ‘friend’ you
(some) Mentors can be difficult
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"THAT’S BEEN DONE BEFORE"
(Frequent mentor feedback)
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"GOOGLE WILL KILL YOU"
(Frequent mentor feedback)
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“GOOGLE WILL KILL YOU”
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Arrows make you uncomfortable?
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Colin Farrell (He’s deep…)
“Every feeling of discomfort is
a moment to be decoded”
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"All progress takes place outside your
comfort zone.”
Seth Godin
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ComfortZone
You
What to do?
Seth Godin
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“SEEK FIRST TO UNDERSTAND,
THEN BE UNDERSTOOD”
7 Habits of Highly Effective People
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Rejection =
- Subjective- An Opinion- Chance to learn
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Start with your non-verbal
a little tooopen…?
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Start with your non-verbal
1) Lean in2) Open posture3) Customer Service
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Go DEEP into core concern
1) Why?2) Why?3) Why?4) Why?5) Why?
?
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- Are ‘always’ right- Case Study- Customer Service- No Template
- Think you will die- Discomfort = Learn- Nonverbal- Go Deep
(some) Mentors can be difficult
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Half way point!
@atshannon1(Andy to check questions)
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They…
Are ‘always’ rightThink you will dieWon’t ‘friend’ you
(some) Mentors can be difficult
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What’s the point of all this?
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What’s the point of all this?
To raise your chance of
CONNECTING with someone
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Raise your chance of connecting?
“Teach your Hustle Muscle”
- Jamie Foxx
(here’s a few ways to do so...)
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KNOW thy mentor
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KNOW thy mentor
Put time into researching
mentors
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KNOW thy mentor
Research a personal touch
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Prime them
● V1.0 (basic)○ Tweet them○ Linkedin connect them○ Blog about them○ Comment on their blog○ Mail them a letter
● V2.0 (What Kim does)○ Unsolicited recommendations○ They look forward to meeting her
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Know your STRUGGLES
(Your biggest roadblocks?)
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Know your STRUGGLES
(Prepare Qs based on struggles)
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Know your STRUGGLES
(Everything is great?)
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(Difficulties = Fighting = Inspiring)
Know your STRUGGLES
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(show dynamics + misinterpret)
Bring at least TWO
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Assign a QUARTERBACK
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Assign a QUARTERBACK
Don’t hog the ball!(Impress with the team)
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Take notes BY HAND
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Is Obama listening to you?
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Obama’s on Twitter!!!
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This is Obama engaging
(Obama remembers with paper)
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This is Obama being open (body + mind)
(90% nonverbal)
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You don’t know?
House doesn’t know
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You don’t know?
Ken doesn’t know
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You don’t know?
How will you learn FAST?
Only way to learn = start with ‘I don’t know’
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Follow up
AN EASY LAYUP!!!
(Mistake: too late, not personal)
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Keep in touch
it’s a lot harder
(updates/newsletter over time)
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Know thy mentorPrime themKnow your strugglesBring at least twoTake notes by handCustomer discoveryYou don't knowKnow your numbersAssign a quarterbackAggregate feedbackFollow up
In Summary (remember a few?)
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They…
Are ‘always’ rightThink you will dieWon’t ‘friend’ you
(some) Mentors can be difficult
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They still won’t friend you?
- Honesty- Struggles (help)- Empathy (favor)
(some) Mentors can be difficult
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Today’s top takeaway
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Today’s top takeaway
SUCCESS IS ABOUT BEING
PROACTIVE
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Today’s top takeaway
HAVE A GOAL.DIE TRYING.
Karl Marx
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Today’s top takeaway
I’ll leave you with a fewquotes...
Karl Marx
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Consensus is the DEATH of startups
Committee approves decisions =
… compromise… average… innovation dies
Conviction > Consensus
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“Measure only if it helps make
informed actions” - Seth Godin
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Experts are today
Stand Out
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“If success was based on past indicators...
LIBRARIANS WOULD BE RICH
- Warren Buffett
(Disrupt those who can’t look into the future)
Experts are today
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“It's the calls you MAKE, not the calls you take”
- Kathryn Gould (first woman VC)
(Insanely busy ‘responder’?)
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THANKS FOR LISTENING!
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Questions?Suggestions?
@atshannon1(Tweet to remind me about deck)