Making Sense of the ITIL Certification Scheme-May 27_09
Transcript of Making Sense of the ITIL Certification Scheme-May 27_09
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ITpreneurs‐MakingSenseoftheITIL®CertificationScheme
Therearemanypathstotake inthenewITILtrainingcertificationscheme.ThepathyouchoosewilldependonfactorssuchasyourrolewithinIT,yourcareeraspirations,yourpreviousITILcertificationsand the final certification recognition you want to achieve. As your thought‐leadership partner,ITpreneurs is pleased to be the first to offer this detailed role‐based analysis of possible coursecombinationsalongwiththeassociatedvalueofthistrainingforeachroleinatypicalITorganization.
Thisdocumentwill assist you indefiningyour trainingpathwithin the ITIL certification scheme.TheITILcoursesdescribedinthisdocumentare:
CourseName CourseAbbreviation
Process/FocusAreas
V3Planning,ProtectionandOptimizationCapability
PPO AvailabilityManagement,CapacityManagement,ITServiceContinuityManagement,DemandManagement,RiskManagement,InformationSecurityManagement
V3ServiceOfferingsandAgreementsCapability
SOA ServicePortfolioManagement,ServiceLevelManagement,ServiceCatalogueManagement,DemandManagement,SupplierManagement,FinancialManagement
V3Release,ControlandValidationCapability
RCV ChangeManagement,ServiceReleaseandDeploymentManagement,ServiceValidationandTesting,ServiceAssetandConfigurationManagement,KnowledgeManagement,RequestFulfillment,ServiceEvaluation
V3OperationSupportandAnalysisCapability
OSA EventManagement,IncidentManagement,RequestFulfillment,ProblemManagement,AccessManagement,ServiceDesk,TechnicalManagement,ITOperationsManagement,ApplicationManagement
V3ServiceStrategyLifecycle SS ServiceStrategy,FinancialManagement,DemandManagement,ServicePortfolioManagement
V3ServiceDesignLifecycle SD ServiceLevelManagement,AvailabilityManagement,CapacityManagement,ITServiceContinuityManagement,ServiceCatalogManagement,InformationSecurityManagement,SupplierManagement
V3ServiceTransitionLifecycle ST ChangeManagement,ServiceReleaseandDeploymentManagement,ServiceValidationandTesting,ServiceAssetandConfiguration
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CourseName CourseAbbreviation
Process/FocusAreas
Management,KnowledgeManagement,RequestFulfillment,ServiceEvaluation,TransitionPlanningandSupport
V3ServiceOperationLifecycle SO EventManagement,IncidentManagement,RequestFulfillment,ProblemManagement,AccessManagement,ServiceDesk,TechnicalManagement,ITOperationsManagement,ApplicationManagement
V3ContinualServiceImprovementLifecycle
CSI ContinualServiceImprovementprocesses
V3ManagingAcrosstheLifecycle MALC Riskmanagement,managementofchange,complementaryguidance,lifecycleprojectplanningandmanagerialissues
V2ITSMSupportandRestorePractitioner
IPSR ServiceDesk,IncidentManagement,ProblemManagement
V2ITSMReleaseandControlPractitioner
IPRC ChangeManagement,ConfigurationManagement,ReleaseManagement
V2ITSMAgreeandDefinePractitioner
IPAD ServiceLevelManagement,FinancialManagement
V2ServiceManager AnalyzeITServiceManagementprocesseswithinanorganization,designtheorganizationalstructureforimplementingprocesses,assessandauditITServiceManagementprocesses.
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Role‐BasedStudyPath
ThestandardroleswithinITandthebusinessaredefinedintheorgchartbelow:
The IT role/package combinations that follow are recommendations only, as there aremany pathswithintheITILQualificationSchemeyoucantaketoachieveyourtrainingneeds.
Youcanenteranyoftherecommendedstudypathswithanexistingv3Foundationorv2Foundation+v3FoundationBridgecertificate(s).
Pleasenotethatthev3IntermediateCapabilitycoursesarefocusedontheoperationalactivitiesofthein‐scope processes, while the v3 Intermediate Lifecycle courses are focused on the managing andcontrollingactivitiesofthein‐scopeprocesses.
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ITILv3Role‐BasedStudyPaths
TypicalRole TrainingValueforRole RecommendedPackages
Courses
ITILExpertLifecyclePackage
ServiceStrategyLifecycleContinualServiceImprovementLifecycleServiceDesignLifecycleServiceTransitionLifecycleServiceOperationLifecycleManagingAcrosstheLifecycleITILExpertCertificate
CIO/CTO/ITDirector
Packagesfocusontheknowledgeandskillsto:• Present,positionand
articulatevalueofITinsupportofthebusiness
• DevelopanddeliverIT
strategyalignedtobusinessrequirementswithintheStrategyphaseoftheServiceLifecycle
• LeadandsupportContinual
ServiceImprovementprograms
• Manageandcontrolservice
deliveryandprocesseswithinServiceLifecyclephases
AdditionalBestPracticecoursesofinterestforthisrole:• COBIT®Foundation• COBITExecutive
Workshop• ITILExpert"Fast‐Path"
Package–forholdersofv2ServiceManagercertificate
BusinessKnowledgePack
ServiceStrategyLifecycleContinualServiceImprovementLifecycleCertificatesreceivedforeachsuccessfulexam
ITInfrastructure&ApplicationManagement(Directors/Managers)
Packagesfocusontheknowledgeandskillsto:• Manageandcontrolservice
deliveryandprocesseswithintheServiceDesign&TransitionLifecyclephasesoftheServiceLifecycle
• Operateandmanage
withintheprocessestoplan,protectandoptimizeservices
InfrastructureManagement"In‐Depth"Package
ServiceDesignLifecycleServiceTransitionLifecyclePlanningProtection&OptimizationCapabilityServiceOfferingsandAgreementsCapabilityContinualServiceImprovementLifecycleManagingAcrosstheLifecycleITILExpertCertificate
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TypicalRole TrainingValueforRole RecommendedPackages
Courses
• Design,leadandmanage
serviceofferingsandagreementswithafocusonPortfolioManagement,DemandManagement,FinancialManagementandSupplierManagement
• Present,positionand
articulatevalueofITinsupportofthebusiness
• Support,manage,control
andleadContinualServiceImprovementprograms
AdditionalBestPracticecoursesofinterestforthisrole:
• COBITFoundation
InfrastructureManagementKnowledgePack
ServiceDesignLifecycleServiceTransitionLifecycleContinualServiceImprovementLifecycleCertificatesreceivedforeachsuccessfulexam
ITOperationsManagement"In‐Depth"Package
ServiceOperationLifecycleServiceTransitionLifecycleOperationalSupport&AnalysisCapabilityServiceOfferingsandAgreementsCapabilityContinualServiceImprovementLifecycleManagingAcrosstheLifecycleITILExpertCertificate
ITOperationsManagement(Directors/Managers)AlsoincludesServiceDeskDirector/Manager
Packagesfocusontheknowledgeandskillsto:• Manageandcontrolservice
deliveryandprocesseswithintheServiceTransition&OperationLifecyclephasesoftheServiceLifecycle
• Operateandmanage
withintheprocessestooperate,supportandanalyzeservices
• Design,leadandmanage
serviceofferingsandagreementswithafocusonPortfolioManagement,DemandManagement,FinancialManagementandSupplierManagement
• Present,positionand
articulatevalueofITinsupportofthebusiness
• Support,manage,control
andleadContinualServiceImprovementprograms
OperationsManagementKnowledgePack
ServiceOperationLifecycleServiceTransitionLifecycleContinualServiceImprovementLifecycleCertificatesreceivedforeachsuccessfulexam
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TypicalRole TrainingValueforRole RecommendedPackages
Courses
AdditionalBestPracticecoursesofinterestforthisrole:
• COBITFoundationQuality,Risk&ComplianceManagementIncludesrolessuchas:ITQualityAssuranceDirector/Manager,COBITProjectDirector/Manager,ITRisk&ComplianceDirector/Manager
Packagesfocusontheknowledgeandskillsto:• Assessandmanagerisk
associatedwithITservicedeliveryinsupportofcompliance,regulatoryandqualityinitiatives
• Support,manageand
controlContinualServiceImprovementprograms
AdditionalBestPracticecoursesofinterestforthisrole:
• ISO/IEC20000Auditor• COBITFoundation• ImplementingIT
GovernanceUsingCOBITandValIT
• TheImplicationsofComplianceonIT
• COBITforSarbanes‐Oxley
Quality,Risk&ComplianceManagementKnowledgePack
ContinualServiceImprovementLifecyclePlanning,Protection&OptimizationCapabilityCertificatesreceivedforeachsuccessfulexam
Account/BusinessRelationshipManagementIncludesrolessuchas:AccountDirector/Manager,BRMDirector/Manager,ServiceLevelManagementProcessOwner/Manager
Packagesfocusontheknowledgeandskillsto:• UnderstandandapplyIT
strategyinsupportofthebusiness
• Design,leadandmanage
serviceofferingsandagreementswithbusinessclientsofITservices
• Support,manageand
controlContinualServiceImprovementprograms
AdditionalBestPracticecoursesofinterestforthisrole:
• COBITFoundation
Account/BusinessRelationshipManagementKnowledgePack
ContinualServiceImprovementLifecycleServiceOfferings&AgreementsCapabilityServiceStrategyLifecycleCertificatesreceivedforeachsuccessfulexam
BusinessAnalyst
Packagesfocusontheknowledgeandskillsto:• UnderstandandapplyIT
BusinessKnowledgePack
ContinualServiceImprovementLifecycleServiceStrategyLifecycle
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TypicalRole TrainingValueforRole RecommendedPackages
Courses
strategyinsupportofthebusiness
• SupportContinualService
ImprovementprogramsAdditionalBestPracticecoursesofinterestforthisrole:
• COBITFoundation
Certificatesreceivedforeachcourse
InfrastructureFront‐LineKnowledgePack
ReleaseControl&ValidationCapabilityPlanningProtection&OptimizationCapabilityContinualServiceImprovementLifecycleCertificatesreceivedforeachsuccessfulexam
ITFront‐Line
Staff1IncludesAnalyst&CoordinatorrolesintheITInfrastructure,ITApplication,ITOperations,NOC,ServiceDeskgroups
Packagesfocusontheknowledgeandskillsto:• Operateandmanage
withintheprocessestoplan,protect,optimize,release,control,validate,operate,supportandanalyzeservicesandservicedelivery
• Supportanddeliverwithin
ContinualServiceImprovementprograms
AdditionalBestPracticecoursesofinterestforthisrole:
• COBITFoundation
OperationsFront‐LineKnowledgePack
OperationalSupport&AnalysisCapabilityReleaseControl&ValidationCapabilityContinualServiceImprovementLifecycleCertificatesreceivedforeachsuccessfulexam
IT&BusinessStaffAwarenessSessions
Basicawarenessofbestpracticeconceptsandorganizationaltargets(noexam)
GeneralIT&BusinessStaff
ThetrainingatthislevelfocusesonthebasicframeworkoftheITILbestpracticeatanintroductorylevelto:• Ensureallapplicablestaff
arepositionedforsuccesswithinalargerITServiceManagementinitiative
IT&BusinessStaffKnowledgePack
FoundationCertificatereceivedforsuccessfulexam
ITSMProfessionalsIncludesITIL/ITSM
Packagesfocusontheknowledgeandskillsto:• Present,positionand
articulatevalueofITinsupportofthebusiness
ITILExpertLifecyclePackage
ServiceStrategyLifecycleContinualServiceImprovementLifecycleServiceDesignLifecycleServiceTransitionLifecycle
1ITFrontLinestaffmayconsideraddingServiceOfferingsandAgreementsCapabilitycoursetotheirKnowledgePacksinordertounderstandtheimpactofServiceLevelTargetsettingontheirServiceDelivery.
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TypicalRole TrainingValueforRole RecommendedPackages
Courses
ServiceOperationLifecycleManagingAcrosstheLifecycleITILExpertCertificate
Consultant,ITIL/ITSMTrainer,ITIL/ITSMProgramDirector/Manager
• Operate,manageand
controlservicedeliverywithinallphasesandprocessesoftheServiceLifecycle
• Design,lead,manageand
supportContinualServiceImprovementprograms
• LeadServiceManagement
programsandconsultclientsonITILbestpracticeapplicationasbestsuitstheiruniquebusinesssituationsandgoals
• Gaintherequired
certificationtoleadinstructionforthesecourses
AdditionalBestPracticecoursesofinterestforthisrole:
• ISO/IEC20000Consultant
• COBITFoundation• ImplementingIT
GovernanceUsingCOBITandValIT
• ImplicationsofComplianceonIT
ITILExpertCapabilityPackage
PlanningProtection&OptimizationCapabilityReleaseControl&ValidationCapabilityOperationalSupport&AnalysisCapabilityServiceOfferings&AgreementsCapabilityManagingAcrosstheLifecycleITILExpertCertificate
ITSMProcessOwners
Packagesfocusontheknowledgeandskillsto:• Present,positionand
articulatevalueofITinsupportofthebusiness
• Manageandcontrolservice
deliveryandprocesseswithinthephasesoftheServiceLifecycle
• Design,lead,manageand
supportContinualServiceImprovementprograms
• LeadServiceManagement
ITILExpertLifecyclePackage
ServiceStrategyLifecycleContinualServiceImprovementLifecycleServiceDesignLifecycleServiceTransitionLifecycleServiceOperationLifecycleManagingAcrosstheLifecycleITILExpertCertificate
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TypicalRole TrainingValueforRole RecommendedPackages
Courses
programs,applyingITILbestpracticeasbestsuitstheorganization’sbusinesssituationandgoals
AdditionalBestPracticecoursesofinterestforthisrole:
• ISO/IEC20000Consultant
• COBITFoundation• ImplementingIT
GovernanceUsingCOBITandValIT
ITSMProcessManager
Packagesfocusontheknowledgeandskillsto:• Present,positionand
articulatevalueofITinsupportofthebusiness
• Operateandmanage
withintheprocessestoplan,protect,optimize,release,control,validate,operate,support,analyze,servicesandservicedelivery
• Design,manageand
supportserviceofferingsandagreementswithbusinessclientsofITservices
• Support,manage,control
anddeliverwithinContinualServiceImprovementprograms
• ManageITService
Managementprograms,applyingITILbestpracticeasbestsuitstheorganization’sbusinesssituationandgoals
AdditionalBestPracticecoursesofinterestforthisrole:
• ISO/IEC20000Consultant
ITILExpertCapabilityPackage
PlanningProtection&OptimizationCapabilityReleaseControl&ValidationCapabilityOperationalSupport&AnalysisCapabilityServiceOfferings&AgreementsCapabilityManagingAcrosstheLifecycleITILExpertCertificate
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TypicalRole TrainingValueforRole RecommendedPackages
Courses
• COBITFoundation• ImplementingIT
GovernanceUsingCOBITandValIT
Program/ProjectManager
Packagesfocusontheknowledgeandskillsto:• Understandmanagement
ofchangeandprojectmanagementinterfacesasapplicabletothetransitionofITservicesfromdesignthroughtooperation
• Support,manageand
controlContinualServiceImprovementprograms
AdditionalBestPracticecoursesofinterestforthisrole:
• COBITFoundation
Program/ProjectManagerKnowledgePack
ContinualServiceImprovementLifecycleServiceTransitionLifecycleCertificatesreceivedforeachsuccessfulexam
SpecialNotesonPackageRecommendations:
Note1:TheRole‐basedperspectiveonITILv3educationisdesignedtogiveyouappropriatedepthofknowledgebasedon your role. Somepackages are basedon a combinationof “like” Capability andLifecyclecourses.Theserecommendationsdon’temphasizethecreditrequirementstobecomeanITILexpert as much as they focus on helping you become a well‐rounded specialized Practitioner.However,iftheITILExpertcertificationisyourdesiredtarget,youmaywanttoconsiderfollowingtheAPMGv3“OptionRoutes”noted in thev3Pathto ITILExpertcertificationsectionof thisdocument.The APMG optional study routes focus on recommended combinations of ITIL courses to ensure abalanced study path in preparation for the ITIL Expert certification via the Managing Across theLifecyclecourse.
Note2:ThosewithexistingITILv2orv1certificationsshouldlookatourrecommendationsinthev2‐v3PathtoITILExpertsectionofthisdocument.
Note 2: Professional ITIL trainers should refer to their Examination Institute to determine fullcertificationrequirementsfortrainingdelivery.
ITILv2/v3CombinedStudyPaths2
ThesepackagerecommendationsaremeantforthosewithexistingqualificationswithintheITILv1/v2certificationscheme.Pleasenote, that theserecommendationsholdonly ifyoubelievethatyoustill
2Seethev2‐v3PathtoITILExpertsectionofthisdocumentforguidanceonmixofv2Practitionerandv3Intermediatestudyoptions,astherearesomecombinationsthatwillnotgeneratefullcreditsintheITILqualificationscheme.
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retainmostoftheknowledgeandhavepracticedwhatyou learnedpostyour ITILv1/v2certificationcourses.Alsonotethatthev2courseswillbediscontinuedatsometimeinthenearfuture.6‐monthsnoticewillbegivenpriortoretirementofanyexistingv2certifications.
TypicalRole V2‐V3MixedPackage Currentv2Certificationlevel
(Pre‐requisites)
RecommendedCourse
CIO/ITDirector ITILExpert"Fast‐
Path"Package
FoundationServiceManager
ServiceManagerBridge
ITILExpertCertificate
ITInfrastructure
&ApplicationManagement
(Directors/Managers)
Infrastructure
Management"v2‐v3Mix”Package
FoundationRelease&ControlPractitionerSupport&RestorePractitioner
FoundationBridgeServiceTransitionLifecycleServiceDesignLifecycleContinualServiceImprovementLifecycleManagingAcrosstheLifecycle
ITILExpertCertificate
ITOperationsManagement
(Directors/Managers)
AlsoincludesServiceDeskDirector/
Manager
OperationsManagement"v2‐v3
Mix”Package
FoundationRelease&ControlPractitionerSupport&RestorePractitioner
FoundationBridgeServiceTransitionLifecycleServiceOperationLifecycleContinualServiceImprovementLifecycleManagingAcrosstheLifecycle
ITILExpertCertificate
ITFront‐LineStaff
IncludesAnalyst&Coordinator
rolesintheITInfrastructure,IT
Application,ITOperations,NOC,
Front‐LineStaff"v2‐v3
Mix”Package
FoundationRelease&ControlPractitionerSupport&RestorePractitioner
FoundationBridgeServiceTransitionLifecycleServiceOperationLifecycleContinualServiceImprovementLifecycleManagingAcrosstheLifecycleITILExpertCertificate
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TypicalRole V2‐V3MixedPackage Currentv2
Certificationlevel(Pre‐requisites)
RecommendedCourse
ServiceDeskgroups
ITSM
Professionals
Includes
ITIL/ITSMConsultant,
ITIL/ITSMTrainer,
ITIL/ITSM
ProgramDirector/Manager
ITILExpert"Fast‐Path"
Package
Foundation
ServiceManager
ServiceManagerBridge
ITILExpertCertificate
ITSMProcessOwners
ITILExpert"Fast‐Path"Package
FoundationServiceManager
ServiceManagerBridge
ITILExpertCertificate
ITSMProcessManager
ITILExpert"Fast‐Path"Package
FoundationServiceManager
ServiceManagerBridge
ITILExpertCertificate
SpecialNotesonPackageRecommendations:
Note 1: Professional ITIL trainers should refer to their Examination Institute / Accredited TrainingProvidertodeterminefullcertificationrequirementsfortrainingdelivery.
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Credit‐BasedStudyPath
TheITILcertificationschemeisbasedonacreditrecognitionsystem.Creditsareassignedbycourse,andentry‐levelcreditrequirementsaredefinedforcertaincourses.22creditsarerequiredinordertoachievetheITILExpertcertification.Thev3coursecreditsaredefinedinthetablebelow:
CourseName CreditsForEachCourseV3Foundation 2V3FoundationBridge 0.5V3IntermediateLifecycle(5coursesavailable) 3V3IntermediateCapability(4coursesavailable) 4V3ManagingAcrosstheLifecycle 5V3ServiceManagerBridge 5
V3PathtoITILExpertCertification
In the direct v3 course route to achieve ITIL Expert certification, all students must complete theManagingAcrosstheLifecycle“capstone”course.Inordertoenterintothiscourse,youarerequiredtohaveaccumulatedat least15 credits acrossabalancedportfolioof v3 Intermediate courses. YoumaywanttoconsiderfollowingtheAPMGrecommended“OptionRoutes”notedbelowinorderthatyoubestpositionyourselftoachievethedesiredcreditsandcertificationrecognition.
APMGhas recommended theseoptioncombinationsbasedonabalanced studypath toensureyouhave enough base information to best prepare for entry into the Managing Across the Lifecycle“capstone”course.Ofcourse,youarealwaysabletotakecoursesbasedonyourrolesuitabilitynotedin the previous section, and as best meets your training requirements. Although there are varyinglevelsofoverlapacrosscertaincombinationsofLifecycleandCapabilitycourses(SO&OSA,RCV&ST,SD& SOA), there areno combinationsof v3 Intermediate courses thatwill bedenied full credits inyouraccumulationofcreditsintheITILQualificationscheme.
Adaptedfrom:©OGC’sOfficialAccreditor–TheAPMGroupLimited2007‐ITILServiceManagementPractices:V3QualificationsScheme‐09November2007Version3.0(Status‐Live)
Note1:Additionalcreditswillnotbeawardedforrepeated/duplicatecoursestakenwithinthev3qualificationscheme.
APMGOptiontoITILExpertRoute
V3FoundationLevel
V3intermediateLevel V3CapstoneLevel
TotalCreditstoITILExpert
Course OSA PPO RCV SOA SS SD ST SO CSI ManagingAcrossthelifecycle
OptionAcredits* 2 4 4 4 4 5 23OptionBcredits* 2 3 3 3 3 3 5 22OptionCcredits* 2 4 4 3 3 3 5 24OptionDcredits* 2 4 4 4 3 3 5 25OptionEcredits* 2 4 4 4 3 3 5 25OptionFcredits* 2 4 4 3 3 3 5 24
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V2‐V3PathtoITILExpertCertification
TheITILQualificationschemerecognizescredits forv2coursestowardsthetotalcreditsrequiredfortheITILExpertcertification.
Byfar,thefastestpathstillavailableforITILExpertcertificationisthev2ServiceManagertov3ServiceManagerBridgesetofcourses.Thev2seriesofcourseswillberetiredatsomepointinthefuture.IfthispathisyourpreferredroutetoITILExpert,besuretotakethiscombinationsoonsoyoudon’tmissthisopportunity!
Thev2PractitionercoursesarealsorecognizedintheITILQualificationScheme.Belowisatablethatdetailsthev2coursecredits:
CourseName CreditsPerEachCourse
V2Foundation 1.5V2ClusteredPractitioner(4coursesavailable) 3.5V2SinglePractitioner(multiplecoursesavailable) 2V2ServiceManager 17
Holdersof12ormorecredits in thev2Practitionercoursesareeligible forentry intothev3ServiceManagerBridgecourse.Uponcompletionofthev3ServiceManagerBridgecourse,thestudentsmustcompletethev3ManagingAcrosstheLifecyclecourseinordertoqualifyforITILExpertstatus.
It is important to note that the APMGroup (APMG), whomanage the ITIL certification scheme onbehalfoftheOfficeoftheGovernmentofCommerce(OGC),havestatedthattherearecombinationsofv2&v3coursesthatwillnotreceivefullcreditrecognition.This isbecausethereisdeemedtobegreater than 40% overlap in the learning objectives of similar courses.Within the ITIL Qualificationscheme,candidatescannotachieveduplicatecreditsforcoursesbetweenthev2andv3schemewhichcoverahighpercentageofthesamecontent,asthislimitsbothacandidates’knowledgebaseandthenumberofcreditsthatcanbeconsideredwhentryingtoattainExpertLevelcertification.ItisthereforerecommendedthatcandidatesDONOTtakeV3Intermediatecoursesthatmapverycloselytothev2Practitionercertificationsyoucurrentlyhold.
Belowisachartofthecurrentlyknowncombinationsofcreditsthatareconsidered“duplicate”withintheITILCertificationscheme:
IfyouhaveV2Course… WerecommendyoudonottakeV3Course(s)…
TotalHighest#ofCreditsPossibleinThisCombination
IPRC RCVCapability 4IPAD SOACapability 4IPPI PPOCapability 4
If you have combinations of v2 courses from an Examination Institute other than EXIN, pleasedownload the document from the ITIL Best Practice website for a more detailed listing.http://www.itilofficialsite.com/News/NewCreditAdministrationPolicyfortheITILV3Scheme.asp
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APMG’sCreditCalculator
You can view the official APMG credit calculator tool via this link: http://www.itil‐officialsite.com/itilmapping/v2/map.asp.Pleasebeawarethatifyouchoosev3IntermediatecoursesthatdonotfollowoneoftheAPMGrecommendedOptionRoutes,youmaybeinformedthat“youdonothaveenoughcreditstoentertheManagingAcrosstheLifecyclecourse”.
As noted earlier, this does not mean that v3 Intermediate courses taken outside of APMG’srecommendedOptionRoutesdonotcountforcreditstowardsyourITILExpertcertification.
Indeed,APMGintheirNewITILv3CreditAdministrationPolicyalsostatesthefollowing:“It ishopedthatmanycandidateswillusetheflexibilityoftheschemetoacquirequalificationsinbothLifecycleandCapability streams.Thiswillbeof interest to candidates chartinga career that requiresqualificationand demonstrated skill in particular genres of ITIL. For some, an in‐depth focus on one or moreCapabilityareas, supplementedwithbroadermanagement focusedqualification(s) fromtheLifecyclestreamwillbeofinterest.”
AbouttheAuthor:
AbbeyL.Wiltse
AstheGlobalProductManagerfortheITSMProductCategoryatITpreneurs,Abbeyhas
beeninstrumentalincreatingtheworld’smostinnovative,comprehensive,anddiversetrainingproductportfoliowhileatITpreneurs.AnearlyadopterinNorthAmerica,Abbeyhas
beeninvolvedwithITILasapractitioneraswellasaconsultantsincethemid‐90sinvariousroles.ThismixofexperiencesmakesAbbeysuccessfulinaverychallengingandinternational
jobatITpreneurs,wheretrainingcompaniesandeducationalinstitutesfrom50countriesandacrossseverallanguagesrelyonITpreneursformodernandeffectivetrainingand
implementationsolutions.
Sources:
ITILQualificationCreditAdministrationPolicy_v1.0_LIVE_MAY09.doc–01May2009‐©
OGC’sOfficialAccreditor:‐TheAPMGroupLimited2009