Making sense of results and inspiring the right changes · Join our Yammer Group to hear how other...
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Making sense of results and inspiring the right changes
Transcript of Making sense of results and inspiring the right changes · Join our Yammer Group to hear how other...
Making sense of results
and inspiring the right changes
Action
So what is today about? It’s about being able to use WMTY? as a tool to have the right conversations
So, this workshop is designed to help you know more about…
4 Foresight Insight
3 2 Context
1
Making results useful
Getting ready to take action
Getting hold of results
Our new report
Reviewing results
Talking to the team
Driving change
Keeping the plan alive
Creating great plans How WMTY? helps us
WMTY? & The Big 6
Our part to play
Action
4 Foresight Insight
3 2 Context
1
Getting hold of results
Our new report
Reviewing results
Talking to the team
Making results useful
Getting ready to take action
Driving change
Keeping the plan alive
Creating great plans How WMTY? helps us
WMTY? & The Big 6
Our part to play
How WMTY? can make a difference to the business
It’s one of the ways we can have a voice.
It’s a great way to show that Tesco does listen because
it’s all about:
Reflecting on our behaviours by holding up a mirror to the business
‘shining a light’ on the culture we’re creating and support everyone to improve our working environment
Encouraging teams to then work together to make Tesco a great place to work, and shop
10%
-40%
71%
x2.5
Colleague performance Increase in performance above expectations
Colleague retention Reduction in turnover rates
Customer satisfaction Customer satisfaction rates
Financial success Revenue Growth
Source: Based on linkage case studies using Hay Group’s global normative database
We know having a voice is key to engagement and we know engagement is more than a People challenge…
Recommend Tesco as
a great place to work
Which is why colleague measures are in our Big 6 Because we know that happy colleagues are more likely to…
Recommend Tesco to a friend
or colleague as a place to shop
1
2
The Big 6
Recommending Tesco as a great place to work
The Big 6
Is asked on a 5 point scale of ‘Strongly Agree’ through to ‘Strongly Disagree’ The measure is calculated by adding the ‘strongly agree’ and ‘agree’ answers Given this is a key output measure everything we report and act on is designed to point towards making Tesco a great place to work
Fans = Colleagues who chose options 9 -10
Critics = Colleagues who chose options 0-6
And is based on an 11 point scale. It’s calculated by subtracting our Critics’ responses (options 0-6) from our Fans’ responses (options 9 and 10)
NEUTRAL
Recommending Tesco to friends and colleagues as
a place to shop
FANS CRITICS
The Big 6
Action Ambassadors
Senior Leaders
Managers
Colleagues
We all play an important role in WMTY?
Senior Leaders: - Champions WMTY? - Attend some plan and review
meetings - Support and contribute to
action plans Managers - Make sense of results - Share results with team - Lead action-planning - Regularly communicate and celebrate
progress
Colleagues: - Understand the team results - Contribute to action-planning - Understands progress
Action Ambassadors supported by the People Team
- ‘Fire-lighters’ for WMTY? - Support others in leading action
planning - Facilitate regular action plan reviews
Action
4 Foresight Insight
3 2 Context
1
Getting hold of results
Our new report
Reviewing results
Talking to the team
Making results useful
Getting ready to take action
Driving change
Keeping the plan alive
Creating great plans How WMTY? helps us
WMTY? & The Big 6
Our part to play
Portal access – making it easier for colleagues!
Results and action planning all in one
place- one joined up approach
New flexible portal - Enough data to get more info but not too much to get lost in numbers
Shorter printable report - that focuses on our colleague Big 6 measures, leadership skills, strengths, and opportunities
Our new reporting portal
Reading comments
Every page you visit is printable
FORESIGHT: Getting results
Printing reports
What you can get in this section: Team report Direct report Summary (Dashboard) Full Question list
Dashboard
INSIGHT: understanding more detail
Comments
Comparators
What you can get in this section: Access to Comment Comparator reports Strengths and Opportunities Leadership Skill summary
Leadership Skill Summary
ACTION: Recording your plans
Creating new actions based on strengths and opportunities
Reading comments
Viewing all actions and looking at other plans for inspiration
What you can get in this section: Creating plans Viewing plans Access to action library
Our new report
Dashboard Strengths Opportunities Leadership skills
Our new report
Dashboard Strengths Opportunities Leadership skills
This is our overall summary that shows: Our Big 6 colleague measures Top 3 themes in our open comments on what we’d
change about working here Top 3 strengths Top 3 opportunities How many people responded
Dashboard
Our new report Strengths
Opportunities Leadership skills
This shows the top 10 questions we’ve seen improvements on This can also be seen by clicking ‘more’ on our Top 3 strengths when viewing online
Our new report
Dashboard Strengths
Opportunities
This shows the top 10 opportunities based on things we can influence as a team For example, this means that we won’t see Pay as an opportunity for our team as this is something we aren’t able to action ourselves. This can also be seen by clicking ‘more’ on our Top 3 opportunities when viewing online
Our new report
Dashboard Strengths
This shows us a breakdown by each leadership skill with comparisons to last year and the next level up (where possible)
Leadership skills
Data or Insight?
Data or Insight?
Making sense of data…
View the results through multiple lenses
There’s no magic formula There is no right or wrong answer …it’s an interactive process
THINK ABOUT… How you did versus last time How you’ve done versus external results What looks high and what looks low
The danger is making decisions on the data alone.
Sometimes it’s misleading
For Example
Some data shows me that there is a opposite relationship between hair
length and height
THE TALLER PEOPLE ARE, THE SHORTER THEIR HAIR
And sometimes it’s really misleading
So the only way to get to why is by talking to the team
We then thought… men are taller than women and men have shorter hair
So we took gender out of the data
AND THERE WAS NO RELATIONSHIP
BETWEEN HAIR AND HEIGHT!
Try it yourself On your tables, take a look at the mock report and talk about what you think the data is telling you
Action
4 Foresight Insight
3 2 Context
1
Getting hold of results
Our new report
Reviewing results
Talking to the team
Making results useful
Getting ready to take action
Driving change
Keeping the plan alive
Creating great plans How WMTY? helps us
WMTY? & The Big 6
Our part to play
Data is only useful when we understand why and therefore
can begin to see how to improve things
3 different approaches when talking through results
1. How we’re feeling about our results Ask the team what their initial thoughts are after they have read through the results
2. Our strengths and opportunities
These questions are chosen based on overall positivity, comparisons against internal / external averages, and whether they drive our ‘Great Place to Work’ measure. They offer a shortcut to get to key questions – fast.
3. What we’ve said we’d like to change upfront Review the open comments – statistics only paint part of the picture. Use the open comments to hear colleague voices and build a better understanding of the most important topics.
How we’ve done versus last time
How we’ve done versus external results
What looks high and what looks low
Always consider team context
The Do’s…
Ask others what they think about the results
Talk to people ask why they feel this way Review what you did last year and what
impact it had
And Don’ts…
× Make assumptions
× Don’t worry if you need to repeat
the cycle - it’s an iterative process
× Start from scratch every year
Questions to ask
Holding great action planning sessions
Before holding Action planning sessions: Download/print results to share with
the team Ask the team to read through results Read the discussion guide and Action
planning booklet
What’s needed for the session: Space where people can speak
open and honestly Copies of the team’s results for
the team Action plan template
Action
4 Foresight Insight
3 2 Context
1
Getting hold of results
Our new report
Reviewing results
Talking to the team
Making results useful
Getting ready to take action
Driving change
Keeping the plan alive
Creating great plans How WMTY? helps us
WMTY? & The Big 6
Our part to play
‘Action Ambassadors’ help bring
WMTY? to life by driving action
planning and keeping it human You’ll be responsible for… Co-ordinating and facilitating action planning meetings for
your team
Looking after next steps and recording your teams action plan
on our online tool
Sharing action plan with your team (using our action plan
template)
Representing your team’s view at function wide action
planning meetings
Giving your team the opportunity to go to you with any issues
they don’t feel comfortable taking straight to their manager
Inspiring teams to want to change by reminding to revisit the
plan, encouraging action and celebrating success
Action Ambassadors: Your guide
Tools to help when creating meaningful action plans
Hints and tips on running great action planning sessions
Checklist for you to keep action alive throughout the year
The best action plans are SMART...
• Is your plan SPECIFIC and clearly defined?
• How will you MEASURE the success of your plan?
• Will your plan be ACHIEVABLE?
• Are your actions REALISTIC; do they meet your
business objectives?
• Do you have a clear TIMELINE for taking action?
Prioritising actions
High
Low
How important is
this for our
business?
Low
High
How much control do we have over this?
Action is
critical
Action is non-
critical
Little / No influence In our CONTROL
Areas to escalate/influence
Priority areas
Areas where action does not
need to be taken
Areas to monitor
Use this matrix to help you identify what is a priority for action…..
Keeping Action Alive
By the 18th September we will all have a Action Plan for our teams. It’s important to make sure we keep our Action Plans alive throughout the year. This is a guide to help us stay on track.
Try it yourself Look back at the mock results What would you choose to have in your action plan? Use the action planning template on your tables and get ready to share back with the group
Key dates for your diaries
July August September
July • 26th Survey closes
• 31st Have your Action Ambassadors in place
Aug • 13th Results
available
• 13th 14th 18th
Results drop in centres
• From 17th August hold your action sessions
Sep • 18th Action plans to
be agreed and in place
Be inspired by others...
Contact the team:
Join our Yammer Group to hear how other teams and stores are taking action and share your ideas. Search ‘WMTY? Results to Action’
Visit our WMTY? page on Our Tesco for more information including F.A.Qs and be inspired by other teams in our action case studies.
Your Questions
