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Making People work for you€¦ · Who can do the work? What shifts do we need? What hours do I...
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Making People work for you
Transcript of Making People work for you€¦ · Who can do the work? What shifts do we need? What hours do I...
Making People work for you
To be the simplest yet most effective People Management
Solution available to Retail.
To support different levels of maturity of business models by
being Configurable and Flexible.
To enable proactive Management, Highlighting the need for
change.
People Mission
KEEP IT SIMPLEEmpower Managers
Enable simple productivity drivers
Provide visibility throughout the organisation
Invest in People
Turn Labour Cost into a Labour Investment
Sales driven activity
Identify Trends
Modify your behaviour
Process Improvement
Learn
Embed a common process
metro has the answer to your question.
Foundation
metro has the answer to your question.
Who am I?Foundation
metro has the answer to your question.
Who am I?
What am I?
Foundation
metro has the answer to your question.
Who am I?
What am I?
Where am I?
Foundation
metro has the answer to your question.
What can I do?
Who am I?
What am I?
Where am I?
Foundation
metro has the answer to your question.
What can I do?
Who am I?
What am I?
Where am I?
Am I still here?
Foundation
metro has the answer to your question.
What can I do?
Who am I?
Is there anything more?
What am I?
Where am I?
Am I still here?
Foundation
metro has the answer to your question.
What can I do?
Who am I?
Is there anything more?
What have I done?
What am I?
Where am I?
Am I still here?
Foundation
metro has the answer to your question.
What can I do?
Who am I?
Is there anything more?
What have I done?
What do I need to do?
What am I?
Where am I?
Am I still here?
Foundation
metro has the answer to your question.
What can I do?
Who am I?
Is there anything more?
What have I done?
What do I need to do?
What am I?
Where am I?
Who can I tell?
Am I still here?
Foundation
metro has the answer to your question.
Employee Management
metro has the answer to your question.
Employee Management
Who's coming?
metro has the answer to your question.
Employee Management
Who's coming?
Who's going?
metro has the answer to your question.
Employee Management
Who's coming?
Who's going?
Who's changed?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Who's going?
Who's changed?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Who's going?
Who's changed?
Should you even be here?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who's going?
Who's changed?
Should you even be here?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who can I call to help you?
Who's going?
Who's changed?
Should you even be here?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who can I call to help you?
How should I pay you?
Who's going?
Who's changed?
Should you even be here?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who can I call to help you?
How should I pay you?
Who's going?
Who's changed?
Should you even be here?
What else have I given to you?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who can I call to help you?
How should I pay you?
Who's going?
Who's changed?
Have you been naughty?
Should you even be here?
What else have I given to you?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who can I call to help you?
How should I pay you?
Who's going?
Who's changed?
Have you been naughty?
Should you even be here?
What else have I given to you?
How much holiday have you earnt?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who can I call to help you?
How should I pay you?
Who's going?
Who's changed?
Have you been naughty?
Should you even be here?
What else have I given to you?
How much holiday have you earnt?
How much holiday have you taken?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who can I call to help you?
How should I pay you?
Who's going?
Who's changed?
Have you been naughty?
Should you even be here?
What else have I given to you?
How much holiday have you earnt?
How much holiday have you taken?
Should I pay you ssp?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who can I call to help you?
How should I pay you?
Who's going?
Who's changed?
Have you been naughty?
Should you even be here?
What else have I given to you?
How much holiday have you earnt?
How much holiday have you taken?
Should I pay you ssp?
Who approved that?
metro has the answer to your question.
Employee Management
What should you be paid?
Who's coming?
Am I being fair?
Who can I call to help you?
How should I pay you?
Who's going?
Who's changed?
Have you been naughty?
Should you even be here?
What else have I given to you?
How much holiday have you earnt?
How much holiday have you taken?
Should I pay you ssp?
Who approved that?
When did that happen? metro has the answer to your question.
Employee Management
Workforce Management
metro has the answer to your question.
Workforce Management
What hours do I need to trade? Workforce Management
metro has the answer to your question.
What hours do I need to trade?
When do my customers visit me?
Workforce Management
metro has the answer to your question.
How much am I allowed to spend?
What hours do I need to trade?
When do my customers visit me?
Workforce Management
metro has the answer to your question.
How much am I allowed to spend?
What hours do I need to trade?
When do my customers visit me?
How much can I spend as a % of sales?
Workforce Management
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
What hours do I need to trade?
When do my customers visit me?
How much can I spend as a % of sales?
Workforce Management
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
Who can do the work?
What hours do I need to trade?
When do my customers visit me?
How much can I spend as a % of sales?
Workforce Management
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
Who can do the work?
What shifts do we need?
What hours do I need to trade?
When do my customers visit me?
How much can I spend as a % of sales?
Workforce Management
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
Who can do the work?
What shifts do we need?
What hours do I need to trade?
When do my customers visit me?
How much can I spend as a % of sales?
Workforce Management
How well will my customers be served?
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
Who can do the work?
What shifts do we need?
What hours do I need to trade?
When do my customers visit me?
Who else can work today?
How much can I spend as a % of sales?
Workforce Management
How well will my customers be served?
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
Who can do the work?
What shifts do we need?
What hours do I need to trade?
When do my customers visit me?
Who else can work today?
How much can I spend as a % of sales?
Workforce Management
How well will my customers be served?
What shifts do you normally work?
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
Who can do the work?
What shifts do we need?
What hours do I need to trade?
When do my customers visit me?
Who else can work today?
How much can I spend as a % of sales?
Workforce Management
How well will my customers be served?
What shifts do you normally work?
How much is this schedule costing me?
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
Who can do the work?
What shifts do we need?
What hours do I need to trade?
When do my customers visit me?
Who else can work today?
How much can I spend as a % of sales?
How well will my customers be served?
Workforce Management
What shifts do you normally work?
How much is this schedule costing me?
Do I need to pay this or could I do it for less?
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
Who can do the work?
What shifts do we need?
What hours do I need to trade?
When do my customers visit me?
Who else can work today?
How much can I spend as a % of sales?
Workforce Management
How well will my customers be served?
What shifts do you normally work?
How much is this schedule costing me?
Do I need to pay this or could I do it for less?
Do my staff know when I want them to work?
metro has the answer to your question.
How much am I allowed to spend?
What is my Sales forecast?
Who can do the work?
What shifts do we need?
What hours do I need to trade?
When do my customers visit me?
Who else can work today?
How much can I spend as a % of sales?
Workforce Management
How well will my customers be served?
What shifts do you normally work?
How much is this schedule costing me?
Do I need to pay this or could I do it for less?
Do my staff know when I want them to work?
What is planned for today?metro has the answer to your question.
Time & Attendance
metro has the answer to your question.
T & A access all areas pass
WTF happened?Time & Attendance
metro has the answer to your question.
WTF happened?
When did you actually work?
Time & Attendance
metro has the answer to your question.
WTF happened?
Where did you work?
When did you actually work?
Time & Attendance
metro has the answer to your question.
WTF happened?
Where did you work?
When did you actually work?
Time & Attendance
metro has the answer to your question.
When did you NOT work?
WTF happened?
Where did you work?
When did you actually work?
Time & Attendance
metro has the answer to your question.
When did you NOT work?
Why did you not work?
WTF happened?
Where did you work?
When did you actually work?
Time & Attendance
metro has the answer to your question.
When did you NOT work?
Why did you not work?
Did customer service suffer as a result?
WTF happened?
Where did you work?
What extra payments / deductions should I give to you?
When did you actually work?
Time & Attendance
metro has the answer to your question.
When did you NOT work?
Why did you not work?
Did customer service suffer as a result?
WTF happened?
Where did you work?
What extra payments / deductions should I give to you?
What have I agreed to pay you and how much will it cost me?
When did you actually work?
Time & Attendance
metro has the answer to your question.
When did you NOT work?
Why did you not work?
Did customer service suffer as a result?
WTF happened?
Where did you work?
What extra payments / deductions should I give to you?
What have I agreed to pay you and how much will it cost me?
When did you actually work?
What have I told payroll to do?
Time & Attendance
metro has the answer to your question.
When did you NOT work?
Why did you not work?
Did customer service suffer as a result?
Average Transaction Value
Conversion
Accuracy
Customer & Colleague Satisfaction
Reserve and Collect
Technological Solutions for Operational Challenges
4.7%
-2.1%
-3%
-2%
-1%
0%
1%
2%
3%
4%
5%
6%
Top Areas Bottom Areas
Reserve and Collect NPS
https://metropeople.retail-manager.com
Viewing Schedules and Holiday Requests
ColleagueStore ManagerArea Manager
Build on Right People, Right Place, Right Time
Improve Colleague Engagement
Improve Customer Satisfaction
Technological Solutions
Overcoming Operational Challenges
Customer & Colleague
Satisfaction
