Making Every Contact Count – action across Arden

Berni Lee, Consultant in Public Health

• Progress by NHS• Wider partners in Coventry• Wider partners in Warwickshire• Resources to support delivery

Overview

• Taken a whole systems approach to delivery of MECC across Arden

• NHS -UHCW,GEH, SWFT, CWPT• Organisational Readiness achieved • Organisational sign up at board level • Board level & implementation leads / training plans in

place

What is happening locally ?

CCGs /Primary Care

• Work is being taken forward with CCGs• MECC in System Plan/H & WB Strategy • Covered in contracts within quality schedules• CQUIN development in working progress

MECC Embedded into policies, procedures & training

• New staff induction• Job Descriptions• Integrated into National Child Measurement

Programme (NCMP)• Integrated into NHS Health Checks

Implementation –Staff Engagement

• Achieved engagement of key groups, FNP, Midwives, Health Visitors, Primary Care staff, Carers, Dentist, pharmacist

• Train the trainers delivering face to face training within organisations

Systems & Mechanisms

• Established Arden wide group to coordinate plans and delivery of MECC

• Comprehensive communication plan developed in partnership with Trusts

• Monitoring mechanisms or number of staff trained & delivery of MECC established

• Evaluation of the E-learning package

Coventry Local Authority

• Board level sign up & training plans in place• Train the trainers trainedPriority Groups identified as:• Adult Social Care (250)staff• Early Years & Youth Service (350) staff• Community Development staff (Neighbourhood

action- 15/Employement Advisors -40)• Elected Members- briefing session• Pilot- Library services (Foleshill and Bell Green)

MECC embedded into policies, procedures & training

• “Promoting Health at Work” training provided to CCC managers

• Contact Centre staff induction and update training

• New member induction• CHESYA Award assessment process• CAF “Troubled Families” • New Foster carers training

Wider Partners / Voluntary Sector • Coventry Partnership offered E-learning to

voluntary sector staff, wider partners (Police, Fire, Housing)

• Social care provider forum (mixture of internal and external social care providers)

• Briefing sent to Independent sector/private providers

• Commissioning face to face training (Jan -March 13)

Warwickshire Pilots

• Healthy living pharmacies• Warwick housing officers training pilot• NHS Health Checks – North Warwickshire

Strategy

Banner Pens

Posters

Z-cards Conversation Cards

Training

• E-learning• Training the Trainer• Face to Face

Face to Face Training 16th January 2013 1:00 – 4:00 Dame Ellen Terry Suite16th January 2013 5:30 – 8:30 Dame Ellen Terry Suite

17th January 2013 10:00 – 1:00 Committee Room 317th January 2013 2:00 – 5:00 Dame Ellen Terry Suite

12th February 2013 1:00 – 4:00 Dame Ellen Terry Suite12th February 2013 5:30 – 8:30 Dame Ellen Terry Suite

13th February 2013 10:00 – 1:00 Committee Room 713th February 2013 2:00 – 5:00 Dame Ellen Terry Suite

18th March 2013 1:00 – 4:00 Diamond Room 218th March 2013 5:30 – 8:30 Diamond Room 2

19th March 2013 1:00 – 4:00 Diamond Room 219th March 2013 2:00 – 5:00 Diamond Room 2

Train The Trainer Sessions15th January 2013 10:00 – 3:00 Venue TBC

13th February 2013 10:00 – 3:00 Venue TBC21st February 2013 10:00 – 3:00 Venue TBC

5th March 2013 10:00 – 3:00 Venue TBC20th March 2013 10:00 – 3:00 Venue TBC

Evaluation

• Supporting SHA monitoring and reporting• Supporting implementation of successful SHA

innovation bid being undertaken by UHCW to capture MECC impact (Impression Survey)

• Locality focus• Partnership approach• Share available resources• SPA/NHS 111 - access lifestyle services

Taking MECC forward

Thank you