Making enquieries Letter of enquiry (inquiry). Making inquiries = asking for information.
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Transcript of Making enquieries Letter of enquiry (inquiry). Making inquiries = asking for information.
Making enquieries
Letter of enquiry (inquiry)
Making inquiries = asking for information
Email: the basics
• To:• From:• Subject:• Cc:• Bcc:• Attached:• Signature:
• Recipient’s name and email • Your name & email address• Topic you are writing about• Recipient of a copy• Sending a blind copy...• Files you are sending too• Your full name, address and
other details (automatic)
Ways to start your message
• Dear Sir or Madam
• Dear Sir
• Dear Madam
• Dear Mr Smith
• Dear Ms Smith
• Dear Mrs Smith
• Dear Miss Smith
• Dear John Never: Dear Mr John
Ways to end your message
• Best wishes - to someone you know well
• Yours faithfully – not writing to a named person
• Yours sincerely – to a named person
Subject headings and organization
• Include a short, clear subject heading - encourage the (right) recipient to open the message
• Divide your message into paragraphs (separate by line spaces, start at the left margin) – give the content some structure
Asking for and sending info
• Asking:– Please can you tell
me...– Please can you send
me...– Please can you send
me details of...
• Replying:– Thank you for your
email(, dated 6 June)
– Thank you for your inquiry.
– I am attaching details of...
– I attach some/our information/price list which I hope you will find useful...
– I look forward to ...
Message style
• Use natural style– Thank you for your letter, dated 14 June...
• Do not use informal language, such as:– Hi! Hello! Ciao, John!
• Do not use text-message abbreviations– I hope I can c u soon. Yr order is ready 4 u.
• Do not use slang and emoticons– A guy here can help. ;-) ;-(
Is this acceptable?
• We got your order. The cost is $ 250 per box plus $50 for delivery (3-5 days).
• Your prices are not acceptable.
• Respond to my message straight away!
• Can you call me on the phone?
• You must have lost my address.
• This is very unpleasant.
Be polite!
• Say please and thank you
• Say more
• Avoid being very direct
• Ask rather than order
• Use indirect questions
• Avoid blaming or accussing the addressee
• Understate the point
Consolidation: a complete email
• Take a look at 1.10, p 13
• Working in your teams write a polite email to Corona with a copy to your manager.
Making inquiries
• Company to company, pp 7 through 16– 1.7 – What’s wrong with these messages?– 1.9 – Make these messages more polite.