MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheets

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Delivering measurable improvements in the way individuals, teams, and organizations perform.

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MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheetscopyright © effectiveness institute, inc. 2018

  Identify the TRIGGERS of conflict

 Recognize the importance of what we BELIEVE about conflict

 Identify the value of a PROACTIVE response to conflict

 Understand how to use the 4-step ACCOUNTABILITY model

OBJECTIVES

MAIN TRIGGERS OF CONFLICT

1. __________________

___________________

2. _________________

___________________

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MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheetscopyright © effectiveness institute, inc. 2018

REACTIONS TO CONFLICT

Ignore, Avoid, Placate, Pacify

Attack, Blame, Criticize, Accuse

Problem or issue grows and triggers . . .

�� Reactive behavior/decision �� Short-term focus�� Only the information on hand

RESULT�� Band-aid solution�� Loss of _________________�� Time lost to “fixing”

�� Diminished willingness�� Reduced _________________�� Decrease in efficiency

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MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheetscopyright © effectiveness institute, inc. 2018

 “Band-Aid” ________________________________

 Breakdown in trust and respect

 Time lost to “____________________________”

 Diminished willingness

 Reduced ____________________________

 Decrease in efficiency

REACTION TO CONFLICTRESULT

WHAT DO I BELIEVE?Conflict is BAD so it should be . . .

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MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheetscopyright © effectiveness institute, inc. 2018

WHAT DO I BELIEVE?Conflict provides an ________________

... so ________________ move towards it

_______________________________________

FIRST PRIORITY

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MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheetscopyright © effectiveness institute, inc. 2018

Beliefs Beliefs

INTERNAL

EXTERNAL

ASS

UM

PTIO

NS

_____________________,Values, Beliefs, Emotions, Thoughts, Intentions

(Facial Expression, Behavior, Vocal Aspects,

_____________________)

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MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheetscopyright © effectiveness institute, inc. 2018

1. Statement 2. Statement

= ________________

Dignity Dignity

1. Statement 2. ____________

= ________________

1. Proactive (__________________)

2. Reactive (_________ or _________)

RESPONSE

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MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheetscopyright © effectiveness institute, inc. 2018

PROACTIVE VS REACTIVE

PROACTIVE VS REACTIVE_________________________________

_________________________________

_________________________________

_________________________________

Focus on the PRESENT or the PAST

Focus on the FUTURE

Reactive = __________________________________

Proactive = _________________________________

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MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheetscopyright © effectiveness institute, inc. 2018

CLEAR EXPECTATIONS

1.  Start ____________________________

2. State the Feeling You Have

3.  Explain _________________________ you have the feeling

4. Ask for Clarification/Provide ____________________________

ASKING FOR ACCOUNTABILITY

1._____________________

3._____________________

2.__________________ &_____________________

4._____________________

4 STEPS

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MAKING DIFFICULT CONVERSATIONS EASY

Webinar Note Sheetscopyright © effectiveness institute, inc. 2018

Thank you for joining our webinar, MAKING DIFFICULT CONVERSATIONS EASY Questions and comments are welcome.

George Myers, Senior Partner/Consultant

george@effectivenessinstitute.com

425-641-7620

www.effectivenessinstitute.com

info@ effectivenessinstitute.com

CONFLICT:What We Need to Do

1. Think _____________________________________

2. Check ____________________________________

3. Stay focused on the _________________________

4. Get clear on _______________________________

5. Ask for ___________________________________