Making Connections In Computer Training Sessions For Display
description
Transcript of Making Connections In Computer Training Sessions For Display
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TEPR
May 20, 2008
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Multnomah Falls Near Portland, Or
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Objectives
Understand the primary focus of
training
Identify what makes training
effective
Learn ways to increase learning
when working with Individuals or
groups
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Learning
How would you define it?
Lecture, Homework, Class, Teacher,
Tests?
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Learning Terms to Know
Lecture-
Name, explain, describe, talk about
Active Learning-
Doing, actively engaged in learning
activities
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The Disconnect
http://www.youtube.com/watch?v
=xFAWR6hzZek
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The Disconnect
End –user
Anxious
Upset
Did not know the basic words,
meanings
The support person was trying to help
End user understood the words being
said but had a different meaning
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Is it as simple as following directions?
Example of Directions from expert to novice learner
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Novice Learner Questions Following
Directions from Expert
There are no icons on my monitor, how do I find
the one I need
I don’t have a sign on or password, how do I sign on?
Where do I go to select a patient?
How do I know which patient to select?
What do you mean by double click?
Where do I find the flow sheet?
Can I edit anything I have entered?
How do I save my documentation?
How do I log out?
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Isn’t as Simple as Following Directions?
Person with lots of experience (nurses or computer trainer) & lots of knowledge on
subject matter
Gave directions
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Isn’t as Simple as Following Directions?
Learner (Novice)
Not knowledgeable of terms used
Not all steps covered
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Training Disconnect
Is it anyone’s fault? No
Both the learner and the trainer are taking active part
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Reason for Disconnect
Novice is drowning in all the content.
Everything seems important
Not understand all the terminology used
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Reason for Disconnect
Trainer and learner look at things differently
Trainers are usually experts on the subject matter
○ They don’t’ even think about all the steps anymore. Do them without thinking.
Because of that it is hard for them to remember to include all the steps needed for the learner
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Reason for Disconnect
Though we do learn by hearing and seeing
Visual learning has more lasting impact○ 80 % of learning comes through eyes. *
Demonstrations have been shown to increase learning potential Telling Ain’t Training, Stolovitch, H, Keeps, E
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Quiz
Training Experts & novice learners
treat the same content information
(similarly, differently)
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Connecting the Terms
How did you as a trainer acquire
your skills?
By doing activities related to what
was needed on the job.
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Connecting the Terms
What is the most common form of
training session chosen by
experienced trainers?
Lecture
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Connecting the Terms
What do we expect “trainees” to do
after a training session?
To do what they were trained
(lectured) on
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Quiz
1. A trainer with lots of experience usually will set up training in a(n) (lecture, activities) format to transmit the information to the attendees.
Lecture
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Quiz
1. The attendee or learner is then expected to go back to the job and (tell someone what they learned, do what they learned).
2. Do what they learned
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Non-Lecture Type Training
Effectiveness
E-learning for Nursing Managers
Shown to be 250% more effective for
learner retention
Self paced
Targeted at specific topics
Flexible scheduling
www.nursingmanagment.com
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Other Factors That Affect Learning
A persons overall general ability to do
something
Any prior skills or knowledge they
have
What their primary motivation is for
success
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A person’s Ability
Can’t alter their ability
Can assist it though by
○ Adjusting time for learning
provide more practice time if needed
Organize material in smaller chunks
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Can Add to Their Training Session Prior
Knowledge
Develop session materials that can be provided to learner ahead of time.
Helps prepare learner for material covered
Provides time for review before training
Create pre-learning session materials
Design and use other types of training sessions
Can be before or after actual training sessions
Provides time for individual focus if needed
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The Learner’s Motivation
Why is it important for them to take
the training session?
Positive learning environment
supports their confidence in learning
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Individual Trainee Feedback
How well they are doing
Be specific
Timely
Help them know when they have
got it or missed it.
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Effective Training
Will Focus on the Learner
And learners needs
-How to best provide information in a
format that increases learning
-How to include learning activities
that support learning.
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Building Structure in Training Content
Learners are continually trying to
make connections with new
information
Organized bits of information help
them succeed in learning the
materials
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%&%?+**&?+&+&%&?*+*%? *%+?
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Paper & Pen
Write down the order you saw
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Let’s look at it again
How many did you remember?
%&%?+**&?+&+&%&?*+*%?*%+?
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Once More With a Different Twist
%%%%%?????*****&&&&&+++++
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Paper & Pen
Write down the order you saw
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How Did You Do This Time?
%%%%%?????*****&&&&&+++++
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%%%%%?????*****&&&&&+++++
%&%?+**&?+&+&%&?*+*%? *%+?
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Encouraging Learning with Active
Involvement
Increased training activities should increase the learning retention.
Activities could include:
○ Computer skills practices immediately following a demonstration on the desired skill
○ Filling out forms or diagrams
○ Many others, important thing to remember is to make it an active involvement
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Exercise: Experiment
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How did you do?
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Training in Action:
Successful Perioperative Nurse Training
Each nurse had individual sign on
Each nurse had own computer work
area in the training room
Short demonstration of each
specific training topic
Each demonstration followed by
active time of individual practice
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Training in Action:
Successful Perioperative Nurse Training
Another way to increase the success of
nurses following a “training session”
Weekly assignments with minimum # of
patients for practice documentation
○ Needs managerial support
Shown to be successful in increasing
nurses retention of the clinical
documentation skills as well as adoption
of clinical documentation
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Learning has it’s Rewards
Personal Sense of Accomplishment
Or Others
Raise
Accolades
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In some Training Environments Chocolate is A
Reward as well
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Successful Training /Learning
Will focus on what the learner needs to know and how they learn best
Effective learning includes demonstrations and learning activities.
Putting material in organized structure helps increase learning.
Discussed how to reward the learner with feedback or “chocolate”
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So, how do You Measure Your Training
Success?
The more successful
your learners are
The more successful Your
training has been!
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Success is not final,
failure is not fatal.
It is the courage to continue
that counts.
Winston Churchill
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References
Telling ain’t training, Stolovich, H., Keep,
E. , 2004
E-learning answers, Shellner, P. IT
solutions, 9, 2007.
www.nursingmanagment.com