Making connections: global production networks, standards, and ...

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1 Introduction Over the last twenty years, the global telecommunications industry has been transformed on an unprecedented scale and is today one of the core industries of the contemporary world economy (compare Fransman, 2002; Steinbock, 2003a). Employment in public telecommunications services worldwide had grown to almost 6 million people by 2000, generating hundreds of thousands of additional jobs in the communication-equipment industry and related service sectors, including retailing. The most significant triggers of these transformations, and the associated corporate restructuring, have been the arrival of various generations of technological innovations such as mobile telephony and data transmission, and the liberalisation and privatisation of formerly government- controlled activities, which together have led to a continuing globalisation both of equipment and manufacturing activities, and of network/service provision. Today, the mobile-phone industry is arguably the most important sector within the telecommuni- cations industry, with about 1.5 billion subscribers and a projected customer base of three billion öor half the world’s population öby 2010. Indeed, in 2002 the global number of mobile subscribers overtook the number of fixed-line customers for the first time. This paper will therefore focus in particular on mobile-phone manufacturers and service providers. The recent evolution of the telecommunications industry has by no means followed a path of continuous growth. Indeed, at the close of the 20th century, for one com- mentator ‘‘A cloud of doom [hung] over the telecommunication world’’ (ITU, 2002a, page 1) when the economic bubble surrounding investments in information and com- munication technologies (ICTs) burst and contributed to the slowdown of the world economy. As a result, many companies in the telecommunications sector faced declining Making connections: global production networks, standards, and embeddedness in the mobile-telecommunications industry Martin Hessô, Neil M Coe Geography, School of Environment and Development, University of Manchester, Oxford Road, Manchester M13 9PL, England; e-mail: [email protected], [email protected] Received 10 May 2005; in revised form 27 September 2005 Environment and Planning A 2006, volume 38, pages 1205 ^ 1227 Abstract. The authors investigate the contemporary restructuring of the mobile-telecommunications industry with the use of a global production networks (GPNs) perspective. After a brief conceptual discussion of GPN, standard setting and embeddedness, their analysis proceeds in four further stages. First, they consider how technological change has driven the development of complex mobile tele- communications GPNs in a sector previously characterised by relatively linear and simple value chains. Second, they show how processes of deregulation and privatisation over the past two decades have enabled the internationalisation of mobile telecommunications provision. Third, they explore the delicate power balance between embedded state and corporate actors in telecommunications GPNs through a consideration of the changing bases of standard setting in the industry. Despite ongoing processes of globalisation, the continuing importance of national policies and strategies is clear. Fourth, they demonstrate the continuing importance and differentiating role of embeddedness in the transformation of corporate mobile telecommunication GPNs. In sum, it is argued that the mobile- telecommunications sector should be understood as a constellation of multiscalar manufacturing and distribution networks connecting together firms, organisations, and customers in geographically uneven ways. DOI:10.1068/a38168 ô Corresponding author.

Transcript of Making connections: global production networks, standards, and ...

Page 1: Making connections: global production networks, standards, and ...

1 IntroductionOver the last twenty years, the global telecommunications industry has been transformedon an unprecedented scale and is today one of the core industries of the contemporaryworld economy (compare Fransman, 2002; Steinbock, 2003a). Employment in publictelecommunications services worldwide had grown to almost 6 million people by 2000,generating hundreds of thousands of additional jobs in the communication-equipmentindustry and related service sectors, including retailing. The most significant triggersof these transformations, and the associated corporate restructuring, have been thearrival of various generations of technological innovations such as mobile telephonyand data transmission, and the liberalisation and privatisation of formerly government-controlled activities, which together have led to a continuing globalisation both ofequipment and manufacturing activities, and of network/service provision. Today, themobile-phone industry is arguably the most important sector within the telecommuni-cations industry, with about 1.5 billion subscribers and a projected customer base ofthree billionöor half the world's populationöby 2010. Indeed, in 2002 the globalnumber of mobile subscribers overtook the number of fixed-line customers for the firsttime. This paper will therefore focus in particular on mobile-phone manufacturers andservice providers.

The recent evolution of the telecommunications industry has by no means followeda path of continuous growth. Indeed, at the close of the 20th century, for one com-mentator `A cloud of doom [hung] over the telecommunication world'' (ITU, 2002a,page 1) when the economic bubble surrounding investments in information and com-munication technologies (ICTs) burst and contributed to the slowdown of the worldeconomy. As a result, many companies in the telecommunications sector faced declining

Making connections: global production networks, standards,and embeddedness in the mobile-telecommunications industry

Martin Hessô, Neil M CoeGeography, School of Environment and Development, University of Manchester, Oxford Road,Manchester M13 9PL, England; e-mail: [email protected], [email protected] 10 May 2005; in revised form 27 September 2005

Environment and Planning A 2006, volume 38, pages 1205 ^ 1227

Abstract. The authors investigate the contemporary restructuring of the mobile-telecommunicationsindustry with the use of a global production networks (GPNs) perspective. After a brief conceptualdiscussion of GPN, standard setting and embeddedness, their analysis proceeds in four further stages.First, they consider how technological change has driven the development of complex mobile tele-communications GPNs in a sector previously characterised by relatively linear and simple valuechains. Second, they show how processes of deregulation and privatisation over the past two decadeshave enabled the internationalisation of mobile telecommunications provision. Third, they explore thedelicate power balance between embedded state and corporate actors in telecommunications GPNsthrough a consideration of the changing bases of standard setting in the industry. Despite ongoingprocesses of globalisation, the continuing importance of national policies and strategies is clear.Fourth, they demonstrate the continuing importance and differentiating role of embeddedness in thetransformation of corporate mobile telecommunication GPNs. In sum, it is argued that the mobile-telecommunications sector should be understood as a constellation of multiscalar manufacturing anddistribution networks connecting together firms, organisations, and customers in geographicallyuneven ways.

DOI:10.1068/a38168

ôCorresponding author.

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business levels and a huge debt burden related to excessive investments incurred ata time when company market values were plummeting. Consequently, cost-cuttingmeasures were implemented by most firms, including the closure and/or relocationof operations on a global level, the divestment of noncore assets, and substantial jobcuts. Hardware manufacturers and mobile-phone providers have faced a particularlydifficult situation: because of the extortionate cost of acquiring third-generation mobilelicenses, mobile operators had to cut costs and reduce employment, while the technol-ogy providers did not receive the necessary orders for equipment because of postponedinvestment plans. Among the hardest-hit companies have been equipment manufac-turers like Cisco and Ericsson, which suffered from the delay in rolling-out the newthird-generation mobile network. And yet, notwithstanding these recent processes ofconsolidation, mobile telephony seems certain to remain an important economic sector fortwo reasons. First, the market for mobile phones is not yet saturated, especially when oneconsiders the advent of new, third-generation (3G) technologies and their further devel-opment. Second, these 3G systems allow the integration of voice telephony and other,Internet-based uses of handsets, transforming them into multifunctional devices.

Despite the growing internationalisation and globalisation of the industry, its keyactors are still strongly embedded in particular national institutional systems, and theglobal production networks of mobile communications are geographically highlyuneven, in terms both of service provisionöas evident in the so-called `digital divide'between developed and developing countriesöand of hardware manufacturing. Hence,our aim in this paper is to explore and explain the geographical variability of global-isation processes in this sector. Our argument proceeds in five stages. First, we arguethat a global production networks perspective is the most effective conceptual appara-tus for exploring the complex networks of firms, states, and institutions that constitutethe global telecommunications sector. Second, we profile how processes of technolog-ical change have promoted an extremely competitive sector characterised by integrated,complex, networks rather than simple value chains. Third, we describe how theconcomitant deregulation of leading telecommunications markets has facilitatedthe international expansion and growth of key elements of these networks, as nationalmonopolies have been replaced by open international markets, both in telecommunica-tions manufacturing and in services. Fourth, we explore how corporate and stateactors are involved in international industrial standard settingöa crucial underpinningof power and value dynamics in this sector. Fifth, and finally, we illustrate theimportance of societal embeddedness and path-dependent social and institutionalrelations in explaining the spatially selective internationalisation both of manufacturingand of service activity in this industry. As in many sectors, it seems that `globalisation' inthe telecommunications industry is in fact a geographically variable complex set ofdynamics being shaped by the interplay of state policies and the strategies of a relativelysmall group of developed-country manufacturers and network providers.

2 Analysing the mobile-telecommunications industryOver the last decade, a large body of literature has evolved as authors attempt toexplain how global industries are organised and how the governance structures inthese industries affect the development and upgrading opportunities of the firms andregions involved. To date, three interlinked strands of research into transnationalsystems of production can be distinguished.(1) The global commodity chain (GCC) framework, developed by Gereffi and hiscolleagues was first detailed in a volume edited by Gereffi and Korzeniewicz(see Gereffi, 1994). Initially stemming from a relatively structuralist world-systemsperspective,

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`GCC analysis is principally concerned with understanding how global industriesare organized. It consists of identifying the full set of actors (ie firms) that areinvolved in the production and distribution of a particular good or service andmapping the kinds of relationships that exist among them'' (Bair, 2005, page 157).

(2) The global value chain (GVC) framework was initially developed by researchers atthe Institute of Development Studies at Sussex University, and was later expanded intoa global research network. Like GCC analysis, one of the main concerns is to inves-tigate the governance structures in different global industries, but in addition attemptsare made to systematise the variations of governance structures between industries orsectoral logics, albeit in a fairly economistic manner and with a particular focus ontransaction cost economics (for example, Gereffi et al, 2005).(3) The global production networks (GPN) framework (Coe et al, 2004; Hendersonet al, 2002) is grounded in a relational conception of economic production and trans-actions. GPN analysis draws on the insights gained from GCC and GVC analysis, aswell as actor-network theory (for example, Murdoch, 1998), but moves beyond theseconcepts by taking seriously the criticisms that have been levelled against GCC andGVC concepts.

In this paper we adopt the last of these frameworksöthat of GPNsöin our studyof the global mobile telecommunications industry. In general, the GPN approachemphasises:(a) the complex nonlinear networks of firms involved in the research and development(R&D), design, production, marketing, and consumption of products and services, andhow these are structured both organisationally, and geographicallyöat a variety ofspatial scales;(b) the distribution of power within those networks, and changes therein;(c) the significance of the processes of value creation, enhancement, and capture withinthose networks;(d) the embeddedness of production networksönamely, how they constitute and arereconstituted by the economic, social, and political arrangements of the places theyinhabit;(e) the influence of a range of nonfirm institutionsöfor example, supranational orga-nisations, government agencies, trade unions, employer associations, nongovernmentalorganisations, and consumer groupsöthat shape firm activities in the particularlocations.

Overall, this is an approach which focuses on the organisationally and geograph-ically complex webs of intrafirm, interfirm, and extrafirm networks that characterisecontemporary production systems. The potential of this framework is increasinglywidely acknowledged (compare Coe and Lee, 2006; Depner and Bathelt, 2005;Tokatli, 2003; Tokatli and Kizilgu« n, 2004; see also the other contributions in thistheme issue).

In the context of the telecommunications sector, it is worth highlighting threeelements that would be underplayed in either a GCC or a GVC approach. First, theliterature on commodity chains usually makes a distinction between producer-drivenand buyer-driven chains, which seems in general to be problematic, but especially soin the context of mobile communications, where service provision and manufacturingare deeply entangled and both producers and buyers exercise a considerable amountof power within the networks. Thus, any conceptualisation needs to be sensitiveto `the complex and multiple power relations between different corporate as wellas institutional actors. Telecommunications GPNs are heavily influenced by rapidchanges in technology and thusöas Oè Riain (2004) suggests, could be described astechnology driven. According to Oè Riain, Gereffi's ``distinction, important as it is,

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neglects the particular characteristics of production networks where control overtechnological design, standards and trajectories is the central element of businesspower'' (2004, page 643). As we will see shortly, this is clearly one of the maincharacteristics of the mobile communications network.

Second, and relatedly, it is important to acknowledge the ongoing significance ofnonfirm actors in shaping the industry on a national as well as a global level. Whereascommodity and value-chain analysis pays comparatively little attention to these actors,for our analysis, a GPN approach which takes seriously the role of governmentalbodies and NGOs, for example, is highly beneficial. It is particularly important torecognise the social and institutional factors that underlie the processes of standardsetting. In an era of liberalisation and deregulation, it is here that the impacts ofnonfirm institutions are probably felt most. Indeed, recent literature increasinglypoints to the role of standards in governing the global economy (for example, Messner,2004; Nadvi and Wa« ltring, 2004; Ponte and Gibbon, 2005). However, the focus often ison generic social or quality standards, whereas in this paper emphasis is placed on thenetworks generating technological industry standards.

Third, these standards are developed and negotiated by a range of different actorswho among them often build strong or embedded ties in order to reap the benefitsand network externalities from participation in the technological community, thuscreating barriers to entry for outsiders (compare Galvin and Rice, 2002). Three typesof embeddedness are relevant for the development of GPNs (see Hess, 2004 for anextensive discussion):(1) the societal embeddedness of firms, that is, how their cultural background and enmesh-ment with institutions, influence and shape the action of individuals and collectiveactors within and beyond their respective societies;(2) the structure and durability of network relationshipsöor network embeddednessöbased on varying degrees of trust between the actors, is crucial for analysing thestructure and development of the telecommunications value network; and(3) economic activities are carried out in space and are anchored in particular places;that is, they are territorially embedded.

Here, we highlight the particular role of societal and network embeddedness.Depending on an actor's societal embeddedness and cultural background, powerasymmetries, network configurations, and governance modes may vary even withinthe same universalistic category of transnational production systems, for example,buyer-driven commodity chains or modular networks. As Gereffi et al (2005,page 99) acknowledge, ` many geographically rooted characteristics are carried abroad,as foreign direct investment projects local and national models onto the global stage.These variations can and do have profound effects on value chain governance.'' Thislast point is reinforced in the varieties of capitalism and business systems literatures(compare Whitley 1999) which, despite early engagements (compare Gereffi, 1996;Whitley, 1996), have not been taken on in GCC and GVC literature until very recently,and then only rather cursorily. Culture and nonfirm institutions are still treated asexternalities.

The industry under investigation in this paper is one of three sectors studied in alarger research programme on GPNs in Europe and East Asia, from which the primaryempirical evidence is derived. Methodologically, semistructured interviews with seniorexecutives in companies, government, and nongovernment institutions were deemed themost appropriate way to address the research objectives of investigating the embeddednature of mobile-communications GPNs and the standard-setting process. Overall,a total of twenty-four interviews with company representatives were conducted. Inaddition, further interviews were undertaken with nonfirm institutions. The arguments

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presented in this paper are derived from a synthesis of this interview analysis, oursecondary data sources, and insights from the limited academic literature that currentlyexists on this topic. Quotations have been selected from the interviews to provideillustrations of the different kinds of embedded ties uncovered in the research.Given the complexity of mobile telecommunications networks and the current embry-onic stage of economic ^ geographical research in this area, what follows is intendedto reveal general dynamics of change and thereby provide a platform upon whichsubsequent empirical analyses can be built.

3 Technological transformations and the rise of mobile-communications GPNs`Telecommunications networks are complex product systems, in which the abilityto appropriate economic rents is determined by control. In telecommunicationssystems, technological control influences economic control, ie the ability of somenetwork members to appropriate some of the economic benefits generated byothers.''

Keil et al, 1997 (page 305)

Up until the 1980s, the value chain in telecommunications was relatively simple andlinear, consisting of three sequential steps or `layers' dealing with equipment, networks,and services, respectively (see table 1). Within this linear value chain, the degree ofspecialisation and social division of labour was rather limited. Service providers wereable to retain monopolistic rents from the final consumers, while firms in theinfrastructure layer achieved quasi-monopolistic rents through competition being verylimited and based on preferential treatment by the service providers. Likewise, theequipment and terminal manufacturers, often strongly linked with, or integrated in,the network-infrastructure providers, gained their profit from the limited competition.In addition, the value chains of the hardware manufacturers were, by and large,characterised by a high degree of vertical integration, in what could be described asa genuinely Fordist accumulation and regulation regime.

Over the last two decades, however, technological innovations have transformedthe value chain within the telecommunications industry. With the development ofwireless communicationsöfrom the mobile phones of the first generation (1G), witha small and selected customer base, to the recent second and third (2G, 2.5G, and 3G)generations of mobile telecommunication systems for mass marketsöan increasingspecialisation and reorganisation of the corporate landscape has occurred. This hasincluded not only newcomers to service provision, but also companies from sectors notformerly associated with telecommunications. The wireless communications systems oftoday are the result of a gradual technological integration process that has broughttogether the knowledge and technologies from telecommunications with those of theinformation technology (IT) and software sectors, as represented in the developmentof the Internet (see figure 1, over). The coevolution of digital mobile communicationsand the Internet has merged both technologies into what is now known as `mobilemultimedia', combining the formerly almost separate spheres of voice and datatransmission to create a completely different value-added system.

Table 1. Layers of the old telecommunications industry (source: Fransman, 2002, page 37).

Layer 3 Services layer (voice, fax, 0800 services)Layer 2 Network layer (circuit-switched network)Layer 1 Equipment layer (switches, transmission systems, customer premises equipment)

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The digitalisation of telecommunications has led to the growing importance of ITin the form of computer chips and telecommunications software. As a result, therehave been new entrants to the telecommunications market in the form of chipsetmanufacturers, providing the hardware; and software developers, providing not onlythe basic operating systems for mobile telephony but also more and more new, mostlyInternet-based, applications like mobile-phone gaming and e-mail in addition to thetraditional voice services. This, in turn, has paved the way for new forms of services,with Internet platforms like AOL or Lycos and information-content providers alsoentering the marketplace. In this way, the former linear value chain' has evolved intoa complex network of value-added activities, now increasingly shaped by wirelessor mobile technology rather than by fixed phone lines and Internet (broadband)connections, as illustrated in figure 2.

As mobile telecommunications have become a mass market in many countries, themanufacturing system of telecommunications equipment, and especially mobilephonesölike the production of computers, has faced profound structural changes.The value-added has shifted away from assembly in two directions: upstream to theproduction of parts, and downstream to branding and sales (compare Ohki, 2001).Hence, the assembly of mobile phones has increasingly been outsourced to separatecompanies, known as contract manufacturers (CMs). From the 1990s onwards, theseCMs have taken over additional functions, including the sourcing of materials andcomponents, product development, and order fulfilment, and thus developed intointernational, capital-intensive, electronics manufacturing service (EMS) firms.Virtually all telecommunication-equipment companies today have outsourced part, orall, of their handset manufacturing to EMS providers such as Flextronics, Solectron,Celestica, and Elcoteq. Along with economies of scale, EMS firms are able to gain

Mainframes

Minicomputers

Personalcomputers

Internet-enabledsystems

Mobile Internet

Multimediacellular

Digitalcellular

Dominated byIT leaders in theUnited States

Dominated bymobile leaders

in Europe

Analogcellular

MTS/IMTSWirelesstelegraphy

Maritime sectoremergencyservices

Industrialservices(1950s)

Businessmarkets(1980s)

Large-scaleconsumer markets

(1990s)

Worldwideconsumer markets

(2001 ± )

4G(2008/10 ± )

3G(2001 ± 08/10)

2G(1992 ± 2001)

1G(1983 ± 92)

Precellular

Figure 1. From wireless telegraphy and mainframes to broadband cellular communication systems(source: modified after Steinbock, 2003b, page 226).

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technological and organisational rents from the production process, while the customers(for example, Nokia, Ericsson, or Siemens) increasingly rely on establishing brand-nameprominence in major markets, thus gaining a brand rent. Upstream, some parts andcomponents suppliersöusually those with technologically intensive productsöhavesuccessfully entered the telecommunication equipment value chain. Indeed, the valueadded in telecommunication manufacturing systems today is highest at both ends ofthe production chain, which has been described as the `smile curve' (see figure 3).

As integration between telecommunications and the IT industry has progressed,with the creation of mobile multimedia systems, more competitors have entered thetelecommunications arena and begun to form what is called the `mobile data valuechain' (Maitland et al, 2002) or the `value network of the mobile portal' (Li andWhalley,2002, page 466). For the new market entrants, mobile data transmission has meanteither additional revenuesöon top of their hitherto wired Internet revenuesöor abusiness opportunity for start-up firms specialising in content, application, and soft-ware development for mobile data networks. For the established telecommunications

Financial institutions

Incumbent telecomcompanies

Wired Internetportals

Online marketplace

Contentproviders

New service providers

Software companies Handset manufacturers

Mobile operators CustomersMobile portals

Figure 2. The value network of mobile portals (source: Li and Whalley, 2002, page 468).

Value

Technologymanufacturing

scale

Speedcost

Brandservices

management

Microprocessors

LCD displays

Cover modules

Handset assembly

Parts(upstream)

Assembly(midstream)

Sales(downstream)

Figure 3. The `smile curve' (source: modified after Ohki, 2001, page 73).

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Other parts suppliers PCB/chip suppliers(Infineon, TI)

Cover module parts suppliers(Philips, Hitachi)

Network constructioncompanies

Network manufacturers(Nokia, Lucent, Cisco)

EMS/contract manfacturers(Flextronics, Celestica)

Cover module suppliers(Balda AG)

Handset manufacturers/brand holders(Siemens, Nokia, NEC)

Games consoles manufacturers/brand holders(Sony CE, Nintendo)

Hardware manufactuers(Siemens-Fujitsu, Elsa)

Smart phone Games consoleInternetappliances Video/TV

Other contentproviders

Games software developers(Take 2, SCI)

Animation developers(AYE, HIT Entert.)

Software manufacturingsubcontractors

Telecom carriers(BT, NTT DoCoMo)

Games publishers(Eidos, Konami)

TV companies/licence holders(BBC, RTL, Bandai)

Carriers' sales agentsRetail shops/mobile portals

Distributors

Manufacturers' shopsCarriers' retail shops End-users

Ownership integration Technical integration Product/service flows

Figure 4. The telecommunications ^ computer entertainment network.

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operators, who face ever-decreasing profit margins on voice services and in manycases have invested huge amounts on licences for new 3G networks, providing newvalue-added services is a critical way of recovering their expenses and staying inbusiness. A clear competitive advantage for the operators is their ownership ofnetwork infrastructure, which allows them to control the access of customers to thecontent and applications available. With a range of different firms trying to tap thisvalue-added service market, the telecommunications production and services networkhas become even more complex (see figure 4). Next, we look at the equally importantrole of market deregulation in fostering the development of GPNs in this industry.

4 Firms and states: from national monopolies to global networksFrom its beginnings in the late 19th century until the early 1980s, the telecommunica-tions sector developed within the institutional framework of the nation-state(Braithwaite and Drahos, 2000). Conventional wisdom regarded the supply of commu-nication services as a natural monopoly, based on economies of scale (Fransman, 2001,page 112). Hence, in most countries there existed one incumbent service provider. InGermany, for instance, the public telecommunication operator (PTO) was DeutscheTelekom, British Telecom held the monopoly in the United Kingdom, NTT in Japan,and AT&T in the United States.Whereas the first three of these PTOs were state-ownedduring that period of time, AT&T was always a private company but, since 1920, hadbeen granted a national monopoly (Loveridge and Mueller, 1999, page 68). Thesenational carriers, providing voice, fax, and, later, some other enhanced services tothe final customers, were closely linked to network and equipment providers in theirrespective countries. Therefore, in the preliberalisation era, the value-creation processwithin the simple value chain depicted in table 1 took place almost exclusively withinnational boundaries. PTOs in countries like Japan, Germany, France, the UnitedKingdom or the USA cooperated with their preferred national suppliers (for example,NEC, Siemens, GEC, and Alcatel) or even integrated service provision and equipmentmanufacturing within one companyöas in the case of AT&T.

Deregulation of the telecommunications industry began with the break-up of theAmerican company AT&T in 1984, enforced by the US Federal CommunicationsCommission while, in the same year, the UK Telecommunications Act led to theprivatisation of the PTO British Telecom (Loveridge and Mueller, 1999, pages 70 ^ 71).Other countries followed suit, albeit with some time lag and, in a number of cases,quite hesitantly. As of 2001 the incumbent telecommunication operators in 113 coun-tries had been fully or partly privatised (ITU, 2002a, page 2), and the regulationauthorities in the remaining countries that still ran state-owned telecommunicationcompanies had all taken at least first steps towards liberalisation and privatisation.As Braithwaite and Drahos (2000, page 356) describe:

` at the level of national sovereignty, the choices for states relate to the pace of regulatoryreform rather than the principle. No state wants to be seen as a regulatory island, inthe matter of communications'' (page 356).

As a consequence, telecommunications-services markets have opened up, increas-ing competition and allowing new providers to enter the arenaöespecially in themobile-telephony business where new companies which had no previous history intelecommunications sprung up, such as Vodafone. Initially, this liberalisation processhad only a limited impact on the intensity of competition in most economies, andmany incumbents were able temporarily to retain leadership in their respective homemarketsöhelped in some cases by mechanisms such as exclusivity periods thatlimited initial competition. However, because of the significantly reduced barriers

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to entry, more and more newcomer service providers challenged the traditional PTOsand quickly gained market share (Li and Whalley, 2002, page 454).

For telecommunication-equipment vendors, these developments also provided newbusiness opportunities. Although they had already been competing outside their homemarkets before the liberalisation process began, they now had the opportunity to sell toa wider variety of mobile-service providers who often had a completely differentindustrial background prior to their entry into the mobile market:

`The conclusion of deregulation within the industry made a significant impact ontelecommunications equipment manufacturers by intensifying the opening andglobalization of the telecommunications equipment market (which used to beprimarily domestic) and by changing the nature and behavior of its clientele.Equipment manufacturers thus had to contend with increasingly larger internationalmarkets as a strong, diversified demand emerged from different areas in the world.They also had to face a larger client base with changing requirements'' (Amesseet al, 2004, page 888).Although some of the telecommunication-equipment manufacturersöespecially

those such as Sweden's Ericsson from smaller economiesöhad internationalised theiractivities earlier and to a greater extent than the providers, strong links with therespective domestic PTO remained the norm until the 1980s. After that, nationalvendors had to cope with increasing international competition, and thus were forcedto defend or reconstruct relations of dominance or dependency within the industry(Loveridge and Mueller, 1999, page 82). Because most of the R&D in the telecommu-nications sector had been transferred to the equipment manufacturers, a vendor'scompetitiveness and position within telecommunications GPN depended on, alongwith its overall cost competitiveness, its ability to create or gain access to innovationsthat would set the global industry standards and thus allow for technological, andhence economic, control. We return to this issue below.

Even in the postmonopoly era, the telecommunications sector is still one of themost regulated industriesöprimarily through national governing bodies. However,with privatisation and competition progressing worldwide in the early 1990s, therewas growing pressure not only to introduce independent regulation authorities atthe nation-state level, but also to open up the telecommunications market tointernational trade and investment. This was achieved not least by including thetelecommunications sector in the Uruguay round of the World Trade Organization(WTO) negotiations and by the creation of the fourth Protocol which was annexed tothe General Agreement on Trade in Services. This came into force in 1998 with somesixty-nine countries making commitments to liberalisation. Since then, a furtherseventeen countries have signed commitments to open up their telecommunicationsmarkets. In addition to other harmonisation and liberalisation attempts on a suprana-tional scaleösuch as various EU initiativesöan institutional framework has beencreated that goes beyond individual nation-states and has enabled the globalisationof mobile telecommunications services:

` Privatization and deregulation not only allowed local private capital into telecom-munications, but they generated a wave of foreign investment by the Baby Bellsand the national telephone companies of OECD countries'' (Ramamurti, 2000,page 151).At the same time, the number of independent national regulatory bodies has

increased, from thirteen at the start of the 1990s to 112 at the end of 2001 (ITU,2002a, page 49). Independent regulatory bodies are defined as ` separate from, andnot accountable to, any supplier of basic telecommunication services. The decisionsof and the procedures used by regulators shall be impartial with respect to all market

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participants'' (ITU, 2002a, page 49). This independence, however, is questionable inmany cases, as many of these agencies are financed by the telecommunications sector(from which they are supposedly independent) by way of licence awards and spectrumfees, for instance. Other regulators still depend on government funding. The case of 3Glicensing is a case in point. The auctioning and sales of radio spectra to biddingtelecommunications providers has proved to be a tremendous source of income forthe regulatory bodies and, thereby, for their respective governments, in what has beencalled ` a windfall for the Treasury'' (Ure, 2003, page 191). Since the first 3G auction inFinland in 1999, in excess of US $100 billion worldwide have been paid to governmentsby the successful bidders (see table 2).

Table 2. Allocation of 3G mobile licences (source: ITU, 2002a, page 60).

Country Number Mobile Method Date Amount paidof incum- awarded (US $ million)licences bents

Australia 6 3 regional auction March 2001 610Austria 6 4 auction November 2000 618Belgium 4 3 auction March 2001 421Czech 2 2 auction December 2001 200Republic

Denmark 4 3 sealed-bid auction September 2001 472Finland 4 3 beauty contest March 1999 nominalFrance 4 (2 still 3 beauty contest + July 2001 4520 (subse-

to be fee quently reducedissued) to 553 each)

Germany 6 4 auction August 2000 46 140Greece 3 3 hybrid July 2001 414Hong Kong 4 6 hybrid September 2001 minimum 170SAR each plus

royaltiesIsrael 3 3 beauty contest + December 2001 157

feeItaly 5 4 hybrid October 2000 10 180Japan 3 3 beauty contest June 2000 freeKorea 3 2 beauty contest + August 2001 2886(Republic of) fee

Malaysia 3 3 beauty contest December 2001 nominalNetherlands 5 5 auction July 2000 2500New Zealand 4 2 auction January 2001 60Norway 4 2 beauty contest + November 2000 88

feeSingapore 3 (+1?) 3 cancelled auction April 2001 166Slovenia 1 2 cancelled auction December 2001 82Spain 4 3 beauty contest + March 2000 480

feeSweden 4 3 beauty contest December 2000 44Switzerland 4 2 auction December 2000 120Taiwan, China 5 4 auction February 2002 1400United 5 4 auction April 2000 35 400Kingdom

Total (25) 99+ 79 13 auctions 105 330+9 beauty contests3 hybrid

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The issues raised so far give a clear indication that, despite the increasingimportance of supranational institutions like the WTO, national governments continueto exercise considerable power vis-a© -vis other players in the telecommunications sector.In a number of cases, governments are still major shareholders in privatised incumbentoperators (for example, Germany, Singapore), many countries still apply some form ofaccess restrictions to foreign competitors (for example, Japan, most ASEAN coun-tries), and some governments still apply some sort of protectionist procurementand industrial policies in favour of their respective national carriers and suppliers(Loveridge and Mueller, 1997, page 64). The means by which this power is exerciseddiffers from country to country, depending on the respective policy priorities andindustrial/institutional development paths. What has clearly changed in all cases,however, is the subject of regulation, with increasing emphasis being placed on issuesof competition and antitrust policies in the context of liberalisation and globalisation(compare ITU, 2002b). The latest example of this shift to antitrust regulations is theEU's investigation of the roaming prices charged by UK and German mobile oper-ators and the EU's new rules of telecommunication regulation, introduced in July 2003.These enable the European Commission to overrule national regulators in a range ofdifferent areas, including roaming. The EU Competition Commissioner, Mario Monti,meanwhile, has argued that the telecommunications sector is mature enough to begoverned by competition law alone, thus questioning the need for specific sectorregulation (Guerrera and Dombey, 2003).

5 Setting the standards for mobile communicationThe deregulation of telecommunications markets and the rise of GPNs over the lasttwo decades have not resulted in a simple shift of power to corporate actors. As hasalready been shown, governmental, quasigovernmental, and nongovernmental institu-tions still play major roles in shaping the industry and influencing the strategies ofcorporate actors (Braithwaite and Drahos, 2000). Furthermore, these institutions,together with their private sector counterparts, play an active part in the process ofsetting industry standards. The success of particular standards at the global scale is animportant means of gaining technological control within the telecommunicationssystem and, therefore, is crucial for understanding the dynamics of the sector. AsDedrick and Kraemer (1998, page 259) observe, ` Standard setters have the opportunityto lock in customers around their product and will lock in customers for futuregenerations as well''. Not least because of this kind of technological lock-in, the networkembeddedness of corporate actors in mobile communications is considerable.

In general terms, standard setting in telecommunications is more fragmented nowthan it has been in the past, when standards tended to be negotiated under the auspicesof the International Telecommunications Union (ITU), a long-established intergovern-mental organisation. The processes of technological change, corporate restructuring,and deregulation recounted in the foregoing sections have created pressure forincreased levels of coordinated standard setting, as Braithwaite and Drahos describe:

`many states and businesses which are consumers of telecommunications serviceswant globally integrated telecommunications networks. At the same time, somestates and business actors see that an international consensus on standards maythreaten their economic interests and so have an incentive to block its emergence.The convergence between telecommunication and computing technologies has alsoexpanded dramatically the number of private actors wanting a place at the stan-dard-setting table. These actors want quick action on standards for products thathave a short life-cycle. The ITU cannot meet the demands of market players forstandards'' (2000, page 334).

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The telecommunications sector is not, then, a sector in which firms simply assumeeconomic control by setting de facto standards, as in the personal computer industry,where Microsoft's Windows operating system and Intel's processors dominate themarket in a system that is known as `Wintelism' (compare Hart and Kim, 2002).Instead, the standard-setting process in telecommunications is negotiated and playedout not only by firms setting de facto standards but is also heavily influenced bynation-state governments having the power to set de jure standards.

Recent developments in the establishment of successive generations of mobile net-works are the latest example of how the introduction and adoption of global standardsare shaped by the distribution of power between the various state and corporate actorsenrolled in telecommunications GPNs. The creation of the first-generation mobilestandard was driven largely by the US government's decision to adopt a single stand-ard. Because the USA is a large market, many other countries followed this decision inorder to secure economies of scale and, therefore, cheaper handset prices (compareFunk and Methe, 2001). Whereas Canada, South Korea, and the United Kingdomfollowed the US standard, other nations, like Germany, France, Italy, and Japan,pursued their own path of standard development in an attempt to promote their owndomestic industries. Unlike in the USA, where, despite rivalries among domestic firms,the government exercised its power to implement a single standard, the balance ofpower between firms and governments in Europe and Japan was more even. Thisbalance of power between manufacturers, telecommunication carriers, and govern-ments in Europe continued to be the basis for the development of the most successfulof second generation mobile standards, known as `GSM' (global system for mobilecommunication). With actors now cooperating under the framework of the EuropeanTechnology Standards Institute, the former national technology paths of the 1G eraconverged into the GSM standard of the 2G era during the 1990s, with seventeenEuropean and twenty-four non-European countries having adopted GSM by 1994.The success of GSM was based not only on the balance of power between the actorsand the willingness to cooperate in Europe, but also on the openness of the standard,which allowed other interested parties to participate. In Japan, by contrast, govern-mental power led to a standard based on a proprietary system developed by thenational carrier NTT, thus deterring other countries and hence showing no potentialto become a global standard. US standards development in the 2G era was based onpower shifting from the government to competing service providers and manufac-turers, thus creating a range of standards which outsiders would not adopt becauseof uncertainty about the future trajectories of these systems (Funk and Methe, 2001,pages 600 ^ 601). As for the third generation of mobile standards, however, Japan andits mobile carrier NTT DoCoMo seem to have taken the leader in developing a globalstandard with their successful launch of I-mode, a service enabling mobile Internetaccess. Increasing global, rather than continental, cooperation between governmentsand firms has led to a situation where two standards are likely to be used, based onCode Division Multiple Access (CDMA) technology.

Currently, the existing 2G standards can be differentiated technologically intoCDMA systems and TDMA (time division multiple access) systems, with importantimplications for the distribution of power between the network carriers and the equip-ment manufacturers.With standards based on TDMA, control over the communicationtraffic flow lies with the network operators, as the traffic information (that is, whois calling whom) is stored within the telecommunication network. CDMA systems,on the other hand, use the peripherals (mobile handsets) as storage device for trafficinformation and control, while the network itself acts as a mere physical communi-cation channel. ` This difference not only affects the balance of power between the

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network operator and the supplier of peripherals, it also affects the potential economicrents of the related component suppliers'' (Keil et al, 1997, page 306). In other words,equipment vendors and their suppliers gain power under the CDMA system, whileTDMA allows operators of networks to control the technological system. With the 3Gstandards all being based on CDMA technology, this will shift the balance of power infavour of vendors.

Apart from network standards discussed above, the digitalisation of mobile com-munications, starting with the 2G system, created another arena for standard setting,as mobile devices need software to operate in particular networks and to handle thegrowing range of data and Internet applications available for mobile systems. Again,this is a question of open standards necessitating cooperation between otherwisecompetitive companies against the monopoly power of proprietary systems. An illus-tration of this struggle for market control is Microsoft's recent entry into the mobilesoftware business, in an attempt to establish a closed, proprietary system linked toits software, and thereby reinforcing the `Wintelist' system of market power and control(compare The Economist 2002). Device manufacturers have reacted to this by creatingan open platform for mobile software development under the roof of a new joint-venture company called Symbian, together with partner firms from different areassuch as semiconductor manufacturers, network operators, tools providers, and, ofcourse, software developers. Although, in this case, governments do not play a roleas active participants, it is obvious that ` reciprocal interdependencies in a network ofrelations, as found ... in the development of new communication standards and tech-nologies'' (Andersen and Fjeldstad, 2003, page 398) increasingly link firms and nonfirminstitutions in production networks.

Overall, Braithwaite and Drahos (2000) summarise the emerging situation thus:` no public or private organization now has a natural monopoly over the settingof standards. In one of the paradoxes of globalization, standard-setting has becomea more democratic affair. The ITU can no longer pronounce from Olympianheights what the standard shall be. Motorola, IBM and other players cannot just

Nongovernment organisationsInternational Telecommuni-

cations UnionEuropean Technology Standards

InstituteOpen Mobile...

Government bodiesWorld Trade OrganizationEuropean UnionUSA, Japan, United Kingdom...

Equipment manufacturersNokiaSony ^Ericsson...

Transmission standards(GSM,W-CDMA TDMA...)

Operating-system standards(Symbian,Windows Mobile ...)Wireless standards(WAP, Bluetooth ...)

Mobile service providersVodafoneT-Mobile...

Joint ventures and alliancesSymbianGSM Forum...

Software companiesBluetoothMicrosoft...

Figure 5. Multiagency standard setting in mobile telecommunications.

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sit back and set standards as they did in the good old days. They have to guardagainst standards that can rob them of international markets, they have to attendthe meetings of standards bodies because their competitors do _ there is anetworked complexity about standard-setting in telecommunications'' (page 335).

Globalisation of the sector, driven by deregulation and technological change, hasseemingly led to a more pluralistic model of standard setting, shaped by complexnetworks of state and corporate entities interacting at different spatial scales (seefigure 5).

6 Embeddedness and the spatial organisation of mobile-telecommunications GPNsIn this section we concentrate on the GPNs of mobile telecommunications and howthey are shaped by changing power relations and the societal embeddedness of theactors involved. We first consider the equipment-manufacturing sector, beforemoving on to look at the network providers. In both segments, the investmentdecisions of a relatively small group of developed country transnational corporationsare leading to highly uneven geographical outcomes.

Since the introduction of mobile telephony about fifteen years ago, a small numberof vendors have established themselves as market leaders in this segment. By far thelargest company producing and selling mobile phones is Nokia, the Finnish manufac-turer, with about 35% market share worldwide and shipments of almost 140 millionhandsets in 2001 (To« rnroos, 2002, page 10). Nokia is followed by Motorola (USA,14.2%), Samsung (South Korea, 9.9%), Siemens (Germany, 9.5%) and Sony ^ Ericsson,the recently created Japanese ^ Swedish mobile phone joint venture, with 5.1%(The Economist 2004). Together, these five companies cover about 75% of the worldmarket for handsets and therefore their strategies and GPNs very much dominate thissubsector.

A common denominator for all the leading handset manufacturers is their strategytowards relocating their manufacturing activities to low-cost sites. Because handsetshave become commoditised, the value added in the manufacturing process has fallensharply, according to the `smile curve' (see figure 3), and hence economies of scale arecrucially important. Therefore, the assembly of mobile phones has been scaled down inthe United States and Western Europe and production has been increased in EasternEurope and East Asia. What is different among the main players in this field is theirstrategy towards outsourcing. In order to concentrate on higher value-added activities,every lead firm is now using EMS companies as contract manufacturersöbut todifferent degrees. Nokia, the market leader, still produces about 80% or more of itshandsets in-house, at eight locations worldwide, which is economically feasible onlybecause of the company's sheer volume of production. By the same token, SouthKorea's Samsung still does the bulk of production in-house. On the other hand,Sony ^Ericsson has given up all of its own manufacturing and cooperates withFlextronics as its EMS partner, which took over the plants which were previouslyowned by Ericsson. Siemens runs a strategy of both in-house manufacturing andoutsourcing, because it sees production know-how as a core competence that it doesnot want to lose, despite profit margins being negligible or even negative. Interestingly,whatever strategy these focal firms have chosen, in most cases the effects of societalembeddedness (or `home-country' effects), as well as network embeddedness can befound in the GPN interfirm relationships with their suppliers and EMS partners.

Most commonlyöthough not exclusivelyöthe focal firms prefer partners andsuppliers of their own nationality, or from culturally proximate countries, because ofthe similarity of the corporate cultures, and often long-standing business relationshipsand resulting high level of trust. As one interviewee from a mobile-phone EMS put it:

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`well, I am a [country x citizen], a [country x citizen] trusts a [country x citizen],like that. They might not trust someone elseömaybe that's the benefit'' (interview,November 2002).

Equally, a German manager commented:`Exactly because of our relationships being intended to be long-lasting and durable,it is indeed a fact that it is easier with companies of the same nationality. If I amworking with a company from Munich, there is a bigger chance of a personal friend-ship developing as would be the case with a business partner from [country y]. Thatmeans, if I am in Munich next time, I will meet my partner in private'' (interview,September 2002).It is notable, for instance, that Nokia cooperates with a Finnish EMS firm, Motorola

uses a US company, Japanese handset manufacturers like NECöinitially reluctant tofollow the outsourcing model at allöstarted to create their own EMS spin-offs and haveonly very lately engaged in outsourcing relationships with Western firms. Siemens andSony ^Ericsson, however, chose Flextronics as their EMS partner, a Singapore-based,US-managed firm with global operations. The coevolution of suppliers and focal custom-ers is also reflected in the business relationships between handset manufacturers andhandset-cover suppliers: Siemens is regularly working with the German companyBalda AG; Ericsson's lead supplier is the Sweden-based Nolato; Motorola prefers touse the US company Nypro; and Nokia's main supplier is the Finnish firm Eimo.

With the globalisation of handset manufacturing, the focal firms have often askedtheir lead suppliers to follow them to new production locations, mostly in East Asiaand Eastern Europe. Thus initially societally embedded interfirm relationships havebeen transplanted to different geographical and cultural contexts. To some extent, thisis similar to developments in the car and car-components industry (Depner andBathelt, 2005; Dicken, 2003), and has led to the development of territorially embeddedtelecommunications clusters of producers, suppliers, and logistics companies. Theseclusters are developed by brand-name firms and EMS firms alike, as the examples ofthe Nokia-led Xingwang Industrial Park in Beijing (compare Liu et al, 2004), theFinnish ICT cluster (compare Castells and Himanen, 2002; Leinbach and Brunn,2002), or the Flextronics-led Industrial Park in Hungary, show. Much like the carindustry, the major suppliers were `persuaded' to follow the manufacturers to theselocations.

The preferred outsourcing partners are usually obliged to use suppliers chosen bythe original equipment manufacturer (OEM) or brand-name holder, which is notalways economically viable and beneficial for the EMS firm and highlights the darkside of strong network embeddedness, resulting in lock-in effects. One Asian plant of alarge EMS, for example, has to use European suppliers certified by the OEM customer,even for low-value products:

` Some of the packaging moves to us from operators in [customer's home country].[Our customer] has some interest in these suppliers, maybe they have some sharesin these suppliers so they want to use them. ...We are trying to localise, that is ourplan. Once you have local suppliers, they become easy to deal with. ...The cover iscoming from [the customer's home country] and the UK. Imported. It doesn'tmake sense but they don't have a plant here. They should set one up. ...That's rightthat could be one of the reasons whyöI'm gonna be honest with youöwhy [ourcustomer] has not been doing very well financially. Some of these divisions are notunderstandable and not financially sound. It's common sense, if you're making acomponent which is a couple of cents and you look at the whole cost of theproduct, the product cost, material cost is probably 40% and 60% transportationcost, not very productive'' (interview, April 2002).

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A similar story of lock-in to particular networks through coevolution is shown bythe fate of the Finnish EMS firm Elcoteq, which had had an overreliance on twocustomers, as shown by Wallin (2002):

` in the beginning of 2001, Elcoteq encountered in a very harsh way the risks relatedto a very close focus on a small number of large customers. Poor financial perfor-mance forced Ericsson to close down all its own mobile phone manufacturingplants in high-cost European countries, and without informing Elcoteq formedan agreement with Flextronics, a Singapore/US based manufacturer with 80 000employees, to sell all its European plants. In one single deal, announced 26.1.2001,Flextronics took over the entire manufacturing of Ericsson's mobile phones,which Ericsson had already agreed should be contracted out to Elcoteq's plantsin Hungary and Tallin. This was a major blow for Elcoteq, and the company'sshares lost 55% of their value in one day. The result was that Elcoteq had toclose its mobile phone manufacturing operations in both Hungary and Estonia''(page 11).From this quotation, it seems obvious that power within embedded mobile phone

GPNs lies with the brand-name holders. However, as EMS firms and suppliers accu-mulate technical and production know-how, the balance of power between suppliers,EMS, and brand manufacturers becomes more even, as the brand-name holders haveto rely more and more on the quality and capabilities of their partners. Not least, thepower of customers has to be taken into consideration, with the mobile operators nowbeing the largest purchasersöplacing single orders of up to 10 million handsets ormore.

In terms of network providers, even before the introduction of mobile telephony,incumbent operators had been crucial in generating the kind of sophisticated demandthat drove the telecommunications innovation system (compare Berggren and Laestadius,2003). Liberalisation and deregulation of the telecommunications sector enabled andtriggered the globalisation both of these traditional network operators, and also oflater entrants who focused purely on mobile provision (see table 3). The strategies

Table 3. The world's top ten telecommunications companies, ranked by sales in 2002 (source:UNCTAD, 2004; company information).

Company Home Sales Employ- Number Number Number ofeconomy (US $ ment of of proportionate

billion) foreign host mobile sub-affiliates countries scribers in

2004 (million)

NTT Japan 99 213 062 72 19 49.0Verizon USA 67 229 497 13 11 43.8Deutsche Telekom Germany 51 255 969 86 28 77.4France Telecom France 49 243 573 129 42 58.4SBC USA 43 175 980 16 12 29.4a

CommunicationsVodafone UK 42 66 667 65 19 151.8AT&T USA 38 71 000 51 28 see SBCa

Telecom Italia Italy 30 106 620 192 41 37.6 (2003)BT Group UK 29 107 400 84 26 23.0Telefonica Spain 27 152 845 146 19 49.6

a In 2004, AT&T Wireless was bought by Cingular Wireless, which in turn is 60% owned bySBC. Thus the SBC figure includes both SBC and AT&T Wireless customers on a 60%proportionate basis.

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and the successes in gaining access to foreign markets differ considerably. To date, themost globalised mobile service provider is arguably the UK-based Vodafone (seefigure 6)öone of the new entrants in the telecommunications market and not relatedto ex-PTOs, and therefore free of the many restrictions facing formerly state-ownedcompanies. While many European providers were struggling with restructuring pro-cesses in the post-PTO phase, from the beginning Vodafone concentrated on mobileservice provision and international expansion. Building strategic partnerships withforeign firms early on allowed it to successfully compete with other biddersöalsoforming complementary partnershipsöfor mobile licences in different countries. Lateron, Vodafone's financial power enabled it to merge with, or acquire, its main compet-itors abroadöas occurred with Airtouch in the United States, and the hostile takeoverof Mannesmann Mobilfunk in Germany, respectively:

`we were almost unique in that Jerry [the company's founder] went to all theopportunities. There was a guy in California who ran the operation in California,the mobile phone network there ... . He had the same vision and the company wascalled Airtouch. And Airtouch also went for the same licenses that we ran for andbasically what it boiled down to in all of the financial markets was we would be inone partnership and they would be in another partnership both trying to bid for alicense. And if we won they lost and if we lost they won. ... Because what happenedwas we had Vodafone building up an overseas empire of partnerships and we hadAirtouch building up an empire on the other hand, and they didn't overlap becausewhere we won they lost. So, we eventually got eight or nine countries and they'veactually got eight or nine countries and they went ... like that ... absolutely perfect''(interview, July 2002).The other main European mobile providers have not yet reached a status of global

presence comparable with that of Vodafone (figure 6) (for example, France's Orangeöseefigure 7), and even less have the largest operators in Asia (for example, Singapore'sSingtelösee figure 8) or the Americas.What these maps (figures 6, 7, and 8) also indicateis the providers' tendency to enter geographically and culturally proximate markets.

Vodafone

Proportionatesubscribers(millions)

20

15

10

0

Figure 6.Vodafone's customer base 2001/02 (source: company information).

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Compared with the telecommunication-equipment vendors and their GPN, the majormobile service providersöwith the exception of Vodafoneöare still rather confined totheir respective `home' macroregions, that is, Europe and Asia. This not only has to dowith regulatory frameworks and corporate financial restrictions, but also reflects thefact that knowledge about markets and the ability to create connections and contactsöin other words, a fair degree of societal embeddednessöis important, especially forsmaller players (an illustrative case from Thailand is presented by Pananond, 2001).

Orange

Proportionatesubscribers(millions)

20

15

10

0

Figure 7. Orange's customer base 2001/02 (source: company information).

Singtel

Proportionatesubscribers(millions)

4

3

2

1

Figure 8. Singtel's customer base 2001/02 (source: company information).

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Understanding customer demand becomes even more crucial as operators try to tap thehigh value-added opportunities in software, applications, and mobile content. A case inpoint is the hitherto unsuccessful attempt to introduce NTT DoCoMo's I-Mode technol-ogy widely, which is a huge success `back home' in Japan, into Germany. Thus, culturalproximity and societal embeddedness continue to be of significant relevance in explainingsector and market developments under globalisation.

7 ConclusionsThe last decade has witnessed tremendous transformations within the telecommunica-tions industry. Together, the twin forces of privatisation and deregulation on the onehand, and digital convergence and mobile voice and data transfer on the other, havereshaped the power configurations within the sector, changed the nature of the value-added networks, and redrawn the global map of telecommunications equipmentmanufacturing and service provision. Telecommunication GPNs have grown intoincreasingly complex constellations of business activities, and the rise of a mobilemultimedia industry has attracted new players into this field. While the era of 3Gmobile communications is just about to start, the industry will be increasingly depend-ent on new value-added services like mobile Internet access, online gaming, video, andentertainment. Future research will have to draw attention to the growing linksbetween telecommunications and the media industry, enabling new applications forprivate customers, industries (for example, telematics in cars), and organisations(for example, electronic government).

In this paper however we have highlighted the geographically uneven nature ofglobalisation processes in this industry. The development of the sector is shaped by thecomplex interaction of firms, states, and institutions at, and across, different spatialscalesöas is seen clearly in the emergence of nationally and regionally specific tech-nological standards which, in turn, are so important to value creation and captureby different firms. Encompassing corporate actors, national governments, and supra-national organisations, multiscalar networks of standard setting have been formedas part of attempts to gain technological controlöand hence economic rentsöfromthe mobile-telecommunications business, as well as to ensure global interoperabilityand convergence. This reveals the ongoing influence of the state in shaping theeconomic geography of the mobile phones and services industry. The nature of mobile-telecommunications GPNs also reflects the continuing importance of embeddedness ina volatile economic environment. Both the historical, predominantly national, evolu-tion of the telecommunications industry and the need for knowledge to understandthe cultural and social specifics of markets are drivers that continue to necessitatesocietally embedded GPNs, both for equipment and for network providersöalbeit indifferent ways.

The global map of value generation in the telecommunications sector has beenheavily redrawn over the last two decades. Emerging markets and developing economieshave attracted significant amounts of investment, both in the form of telecommunica-tions infrastructure and in the form of new production facilities for equipment.However, value enhancement and capture are still predominantly realised within theestablished markets of the advanced economies, as indicated by the `smile curve' ofvalue network activities. Through ongoing merger and acquisition activity, the industryis becoming increasingly controlled by a small cadre of American,Western European,and East Asian transnational corporationsömost notably in terms of equipmentproducers, but also in terms of network provision. The network-provision firms, how-ever, face different challenges in the process of globalisation. Their value-addedactivities and the resulting networks are closely linked to the final customer and are

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thus exposed more strongly to different cultures and consumer preferences. Operatorstend to focus on familiar markets, thus featuring a higher degree of societal embedded-ness than might be the case in equipment production networks, which are characterisedby a growing degree of territorial embeddedness in a series of production clusters. For allthe actors within the telecommunications industry, the impact of network embeddedness iscontinuing to be an important element shaping the industry. Making the connections,therefore, not only matters in its technical sense, but is also of great relevance for therestructuring and economic geography of the global telecommunications industry.

Acknowledgements. This paper draws on work conducted under the auspices of the Economic andSocial Research Council project Making the Connections: Global Production Networks in Europeand East Asia (Grant R000238535). We are grateful to the ESRC for their support. Fieldwork inAsia and Europe was conducted while Martin Hess was a visiting scholar at the Centre of AsianStudies, University of Hong Kong. He would like to thank its director, Wong Siu-Lun, and JohnUre and Jenny Wan for their hospitality. An earlier version of this paper was presented at theinternational workshop on Global Production Networks and Regional Development, held in 2003in Manchester. The authors are grateful to the participants and in particular Mike Hobday, GaryGereffi, and John Humphrey for their valuable and constructive comments. We also appreciate thehelpful suggestions from three anonymous referees. The usual disclaimer applies.

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