Making Bots Understand Users
12
Making Bots Understand Users conversate Milano Chatbots Meetup January 26th, 2017 Alessandro Vitale [email protected]
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Transcript of Making Bots Understand Users
Making Bots Understand Users
conversate
Milano Chatbots Meetup January 26th, 2017
Alessandro Vitale [email protected]
conversate
About Conversate
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Artificial Intelligence Startup
Started in London @ Enterpreneur First “Hands down the best accelerator in Europe” – Hoxton Ventures
We help you build great chatbots
conversate
How Chatbots work
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Understanding
Dialogue Management
Response Generation
Additional Services
Natural Language Understanding
Natural Language Generation
Reinforcement Learning
conversateUse Case
Insurance Customer Support
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Natural Language Understanding
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I need a room in London for next weekend max £100
{intent: “search_hotel“,entities: {start_date: „10/6/2016“,end_date: „12/6/2016“,price_max: „100“,currency: „GBP“
}}
Convert freeform text into structured information
Teach With Examples
Teach
Predict
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NLU services on the market
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Nuance MIX Microsoft LUIS
Pros• Cheap / Free • Graphical User Interfaces (?)
Cons• Simple standard algorithms with average results • Bad performance on non English language • No Service Level Agreements and guaranteed uptime • Intent, entities and requests limits • All rights on your data • Non compliant with US - EU Safe Harbor • Little to none enterprise support
Pros Cons
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Conversate technology
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Natural Language Understanding engine
Powerful• Proprietary engine with State-of-the-art
Machine Learning (Deep Learning) • Works well with small and large datasets
Flexible• Customized for use case • Trained on domain corpora
Multi Language• English (1st level support) • Italian (1st level support)
Simple• Domani Specific Language to teach algorithms • Available as a REST API
Production ready• Compliant with EU privacy rules • Service Level Agreements
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Graphical User Interfaces
8Source: https://www.youtube.com/watch?v=jWeLajon9M8
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Demo
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NLU in production
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Quick iterations
Understand what users are
saying
Find • Not understood • Not managed
Release Improve Algorithms
Plan ahead Before going live
Quality assurance
Once live
(Text) Analytics Model versioning Regression testing
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Get in touch!
conversate
Milano Chatbots Meetup January 26th, 2017
Alessandro Vitale [email protected]
