Making ‘The Mum Test’ real · The Mum Test Is it good enough for my Mum? Caring? 5 Making the...
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1 Making ‘The Mum Test’ real Andrea Sutcliffe and Rachael Dodgson 10 April 2014 ADASS Spring Seminar Workshop
Transcript of Making ‘The Mum Test’ real · The Mum Test Is it good enough for my Mum? Caring? 5 Making the...
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Making
‘The Mum
Test’ real
Andrea Sutcliffe and Rachael Dodgson10 April 2014
ADASS Spring Seminar Workshop
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Overview
Plans
Timetable
What will be different?
Discussion
Feedback gems
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Our purpose and role
Our purpose
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve
Our role
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care
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Improvement through regulation
The Mum Test
Is it good enough for my Mum?
Caring?
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Making the Mum Test Real
Communication
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Timetable
Co-production and development to shape consultation proposals
Oct 2013 –March 2014
Consultation on regulatory approach, ratings and guidance
April 2014
Wave 1 pilot inspectionsApril –May 2014
Evaluation; guidance and standards refined
July –Sept 2014
Wave 2 pilot inspections and initial ratings of some services
June 2014
Oct 2014
New approach fully implemented and indicative ratings confirmed
March 2016
Every adult social care service rated
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What will be different?
Now
Future
Risk based model More targeted
Caseloads More manageable
Making judgements On the 5 key questions
Enforcement when needed
Commitment to taking firm action
Publishing our findings
Clearer reports
Ongoing monitoring Better information
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What will be different?
Intelligent monitoring
Provider information return
Questionnaires - community services
Sharing information with external partners
Inspections
6 months – 2 years
Tailored inspection teams
Increased use of experts
Experts by Experience
Specialist Advisors
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What will be different?
Awarding a rating:
Rating for each key question
Overall rating for the location
Appeals process
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A word about market oversight
Starts April 2015 (pending passage of the Care
Bill)
Purpose:
Spot if a Southern Cross could happen again
Co-ordinate the system response if it does
Outstanding issues:
Providers to include
Information to collect
Sharing intelligence
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Issues for discussion
Duplication
How do we address provider concern about scrutiny burden from CQC, local authorities and clinical commissioning groups
Ratings
How will local authorities use, especially up to March 2016
Market Oversight
How can CQC be most helpful to local authorities?
Information sharing
How do we make sure concerns and risks are shared appropriately between CQC and local authorities?
Feedback Gems
Do this
Don’t do this
Wild card
Duplication
Ratings
Market oversight
Information sharing
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Consultation on our new approach
Consultation: 9 April to 4 June 2014
Get involved:
Web form on CQC website
Twitter @CareQualityComm
Provider and public events
www.cqc.org.uk
Andrea Sutcliffe - Chief Inspector of Adult Social Care
@CrouchEndTiger7
Rachael Dodgson – Head of Adult Social Care Policy
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Thank you
