© 2012 Material Handling Industry®. Copyright claimed as to audiovisual works of seminar

sessions and sound recordings of seminar sessions. All rights reserved.

Welcome to Session 110

Make Technology Work for You

in a Cost–Conscious Environment

Sponsored by: Presented by:

Mike Tatara

Manager, Product Marketing

Agenda

• Challenges and problems

• ERP technology today

• Benefits of this technology

• Making it work

• Q&A

Challenges & Problems

Growing Partner Demands

• More service

• More knowledge

• More support

“Price is what you pay, value is what you get.” –Warren Buffet

Inventory: What, Where, When, How

• Unpredictable demand

• Supply chain complexity

• Longer, more variable lead times

• Rising freight costs

• Growing number of trade-offs

Globalization and Diversification

• Sourcing from new markets

• Selling into new markets

• New channel requirements

• New languages, regulations,

taxing structures

The Growth Imperative

Despite:

• Shrinking budgets

• Less capital

spending

• Workforce

“stabilization”

Technology Changes Rapidly

There will be a quiz

everyday!

IT Management

• Business process

• Software design

and development

• Hardware requirements

and infrastructure

• Project management

• Client and partner management

ERP Technology Today

“Information technology and business are becoming

inextricably interwoven. I don't think anybody can talk

meaningfully about one without the talking about the

other.” –Bill Gates

ERP is Expanding

Business

Management Embedded

Business Intelligence (BI)

& User-Centric Interface

Mobility & Cloud / SaaS

Best Practices &

Smart Deployment

Service-Oriented Architecture

1. Individually

addressable

components

2. Customizable

3. Open standards (XML

& Web services)

4. Configurable BPM

5. Engines for global

operations

6. Distributed or local

data scenarios

Shipping

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Cha

ng

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Can

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Pic

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ist

Pa

ck S

lip

Inventory

Ad

just

Cycle

s

WIP

Costs

Tu

rns

Posting

Rounding

Tax

Posting

Rounding

Tax

<Xml> <Xml>

BPM

DB DB

Data Replication Master Data Management

Business Architecture: Choice

and Flexibility • Aligns ERP with the tools

and devices business

people use today

• Enhance and enforce agile business processes at the business level

• Fuses SOA and Web 2.0 to harness the power of collaboration

• Small, reusable applications accessed through XML

• Allows applications and data to be communicated across the Internet or intranet

• Interact in a language and operating system independent manner

Web Services

Industry Specific Functionality

“Today’s increasing complexity of business

processes requires solutions that are tailored to

respective industry challenges.

Vendors…must provide preconfigured best-

practice packages to unlock access to new

enhanced capabilities.”

Forrester Research, Inc. 2010

Benefits Include:

• Rapid implementation and adoption of

application modules

• Greater efficiency through best practices

• Increased compliance – regulatory and

reporting

• Business and industry focused development

• Improved operational visibility and transparency

Putting it all Together

Today’s

ERP

“The new information

technology... Internet

and e-mail... have

practically eliminated

the physical costs of

communications.”

– Peter Drucker

Connected People, Processes, and Applications

Un-tethered Local

Enterprise Mobility Handheld, MES

“On-site applications for tasks on the move.”

Mobile Sales & Service

“Robust field applications for ruggedized devices.”

Wireless Remote

ERP Everywhere™

“Web access and updates on the go for any device.”

Internet Anywhere

Benefits of Enterprise Mobility • Extends ERP – maximizes worker uptime

and flexibility

• Speeds information flow and decision

making

• Reduces operational and transactional

costs

• Provides access to a rapidly growing

online and m-Commerce generation

• Real-time mobile applications improve

customer service and satisfaction

Where Does BI Really Make a

Difference?

In the context of what you are doing now,

based on your role within the business

and always in real time

Actionable Analytics

• Utilizes Key Performance

Indicators

• Extends business activity

monitoring = Smarter BI stack

• View impact of daily

operational performance on

longer term goals

• Links BI / performance canvas

to the ERP ROI Calculator

In-memory Analytics

• Loads and processes data in random

access memory (RAM)

• Accessing data becomes significantly

faster than from an on-disk database

• RAM and hardware costs are now making

this more viable

Benefits of Business Intelligence

• Real-time information

• Role-based empowerment

• Improves operational efficiency

and predictability

• Establishes a culture of high

performance

• Implementation of BI enterprise

wide

• Drives smarter business decisions

through insight

The User Experience is Changing

• Touch-sensitive displays everywhere (not just

tablets)

• More natural than a mouse

Disruptive technology

• Windows 8 is a game changer

• Everything people like about iPads

• Everything developers like

about .NET

Outside of Work, People…

• Find what they need by searching iteratively

• Expect rich user experiences

• Use their favorite devices and applications

• Don’t need to coordinate with an IT department

Why should inside work be any different?

Web 2.0

• Collaborative thinking over institutional thinking

• Coupling the Internet, peoples’ inherent IT skills,

and enterprise software

• Social curiosity and healthy competition

• Discovery and independence enable individuals

to be more innovative, which is key to business

agility – “Serendipitous Reuse”

Benefits of UX and Web 2.0

• Lowers training / usage costs through simplified

user interface and greater search capabilities

• Lowers innovation costs through visibility to

ideas – fostering of collaboration and creativity

• Reduces response time to business matters

• Reduces the cost of knowledge and talent

acquisition and retention

• Leverages people and technology as a source of

sustainable competitive advantage

SaaS – Software as a Service

Driven by:

• Broadband bandwidth

• Virtualization

• Evolution of product architecture

• Evolution of vendors

• Tough economy

• Culture (i.e., Web 2.0)

SaaS – Benefits Financial

• Simple pricing /

predictable expense

• Smaller initial expense /

broader deployment of

capital / faster ROI

• Operational expense, not

capital expense

• Reduced long-term IT

costs

• Lower cost of ownership

Operational

• Quick implementation

• Simplified software

management

• Improved services levels

• Software and hardware

always up-to-date

• Better deployment of IT

resources

• Security and redundancy

Infrastructure

Virtualization

1 + 1 = 3

Virtualization Key Features

Hardware Independence

Run a virtual machine on any

server without modification

Partitioning

Run multiple virtual machines

simultaneously on a single server

Isolation

Each virtual machine is isolated

from other virtual machines.

Encapsulation

Entire virtual machine is saved in

files and can be moved and copied

by moving and copying files

Diagnostics and Tracking

• Solutions that analyze availability, performance and

configuration monitoring, and analysis

• Automated root cause analysis minimizes downtime,

avoids bottlenecks, reduces costs

• Solutions for the provisioning, management and

tracking of mobile devices

Summary of Benefits

Adaptability Insight Productivity

Partnership Efficiency Execution

Making it Work

Okay…

So How Do We Get Started?

1. What Do We Need to do and

How?

2. Who Can Help Us?

Aggravating Inevitable Okay

3. Change is…?

Difficult Exciting

Too much Fun

Overwhelming

Necessary

Scary

Impossible For the sake of change

Annoying Exhilarating

4. It Takes Expertise

5. Resources, Resources,

Resources!

• Time

• Money

• People

Conclusion

“The underlying principles of strategy

are enduring, regardless of technology

or the pace of change.”

–Michael Porter

© 2012 Material Handling Industry®. Copyright claimed as to audiovisual works of seminar

sessions and sound recordings of seminar sessions. All rights reserved.

For More Information:

Speaker: mtatara@epicor.com

Home Page: www.epicor.com

Visit MODEX 2012 Booth 502