Make Life in Technology Easier!

Presenter: Jacob QuadeTies ConferenceDecember 16, 2013

Background• 16 District Buildings, 9 Elementary and 4 Secondary

• 7700 Students

• 1000 Staff

• 75 Virtual Servers

• Cisco for Wifi

• Enterasys for Switches

• Palo Alto for Firewall

• Airwatch for MDM

• Mac and PC Machines

Next Generation Firewalls• Are you on on a NextGen Firewall? If not you should be.

• Palo Alto all in one box

• Traditional stateful inspection firewalls have effectively become obsolete

• Don't inspect the data payload of network packets

• Traditional firewalls can’t distinguish one kind of Web traffic from another

Next Generation FirewallsThey allow you to have one box that does it all

Application awareness, full stack visibility and granular control

Ability to incorporate information from outside the firewall, such as directory-based policy, blacklists and white lists

Upgrade path to include SSL decryption to enable identifying undesirable encrypted applications

Bandwidth Management• Do you manage your current bandwidth or is a free for all?

• Packet shaping is a necessity for today’s networks

• Manage what bandwidth you have or do you have access to endless cheap internet?

• Pull reports from firewall to see what users are really using to take up the bandwidth

Bandwidth Management• Do you manage your current bandwidth or is a free for all?

• Packet shaping is a necessity for today’s networks

• Manage what bandwidth you have or do you have access to endless cheap internet?

• Pull reports from firewall to see what users are really using to take up the bandwidth

Active Directory Authentication• Some system that are either synced with AD or SSO

o Viewpoint

o Infinite Campus

o Google Apps

o Microsoft Office 365

o Moodle

o Wireless Network

o Firewall/Internet

o Airwatch MDM

Viewpoint

• Data warehouse for district test scores

• Users authenticate via Active Directory by a staff ou only

• Viewpoint pulls data from our SIS

• Recently replaced fitness gram program with a custom tab that imports into Viewpoint

• All state tests, nwea are imported into viewpoint

Infinite Campus

• SIS for the District

• Users authenticate via Active Directory by a staff ou only

• When staff leaves they are disabled

• This did take some work to implement

Google Apps/Office 365

• E-mail/Docs for the District

• Users authenticate via Active Directory

• OUs by Staff and Student graduation year

• AD is synced with Google every hour

• Once users leave accounts are disabled

Moodle

• Online learning system used by the district

• Users authenticate via Active Directory

• When a users logs in the first time it pulls their information from AD automatically

• Teachers create their own group

• K-12 have accounts

Moodle

• Online learning system used by the district

• Users authenticate via Active Directory

• When a users logs in the first time it pulls their information from AD automatically

• Teachers create their own group

• K-12 have accounts

Wireless/Firewall

• Users authenticate via Active Directory

• Staff and students could be given different sets of rules for the wireless and your firewall if you want to

• Machines could have to meet a minimum set up requirements to be on the network

MDM Airwatch

• Users authenticate via Active Directory to enroll devices

• Organizational layout

– District

– Building

– Grade/Teacher

Machine Imaging• Deploy Studio

• Image & deploy Macintosh computers and PCs

• Advanced computers reconfiguration (Macintosh computers only)

• Full automation support

• Real time deployment monitoring

• Freeware... but if you find it useful, feel free to make a donation to the authors !

Managing Technology RequestsManage Engine HelpDesk System is what we

currently use for a help desk system

Current technicians said that they won't go back to before the helpdesk was implemented

No work completed unless a ticket is created

Make it easy for user's to submit tickets

Tracks amount of time and how many projects were completed in a day/week

Use reports to justify to administration what the IT staff really does in a day

A repository for self guide help on certain issues

Managing Technology Requests

Help DeskProcedure for deploying a service desk with

ITIL

Make a clear plan of high-level goals to be achieved with the ITIL implementation

Implement an ITIL-based Service Desk with Incident, Problem, Change, and Configuration Management

ITILPlanning your ITIL Implementation

What is the Vision?

Where are we now?

Where do we want to be?

How do we get where we want to be?

Check Milestones to ensure the organization is head towards defined vision

ITILPlanning your ITIL Implementation

What is the Vision?

Where are we now?

Where do we want to be?

How do we get where we want to be?

Check Milestones to ensure the organization is head towards defined vision

Network Management Tools• Intermapper

• Cacti

• Solarwinds

• PRTG

• NetSight

Intermapper

Intermapper• Alerts via e-mail and text message

• Create process to monitor web urls and services

• Helps you be proactive with network/bandwidth issues

• Catch issues before your end users call about the issue

• Monitor security cameras and voip systems for bandwidth utilization

Cacti

Solarwinds

Netsight

Wireless 101/Authentication• Wireless network setup

• 2 Different SSIDS

• One Public and one Private

• Have users authenticate to your private network with AD

• AP is every other room

• Monitor and adjust placement upon demand of end users

Questions?Any Questions?

Make Life in Technology Easier!Presenter: Jacob Quade