Major Projects & Campus Services Bob Alcock 28 September 2007.
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Transcript of Major Projects & Campus Services Bob Alcock 28 September 2007.
![Page 1: Major Projects & Campus Services Bob Alcock 28 September 2007.](https://reader035.fdocuments.in/reader035/viewer/2022081519/56649d3a5503460f94a15027/html5/thumbnails/1.jpg)
Major Projects & Campus Services
Bob Alcock
28 September 2007
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Hellos and Goodbyes
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Aspirations &Expectations
• Top 20 by 2010
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Aspirations &Expectations
• Top 20 by 2010• Top 17 by 2007
• Top 4 National Student Survey
• Park Lane
• Direction of Travel
• Timing relative to Fee Increases
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Times’ sensitivity analysis (b)Chart 1: 2008 Times HE League Table Institutional Score Distribution
726, 17th
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600 650 700 750 800 850 900 950 1000
Total Score (out of 100)
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Other Institutions Competitor Group
Exeter
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Sheffield
• 7th
• 27th
• Not only do we need to get there –
we need to stay there
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Internal assessment – 1red line proxy top 20, blue top 10
Top 20 Metrics, September 2007 Exeter's latest performance (pink bars - mainly 2005/6 data, uses 07 NSS)
v s. Previous report at last year's VCEG residential (grey bars)
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Top 20 metric
Pla
ce i
n C
om
pet
ito
r G
rou
p
(lin
e in
dic
ates
med
ian
po
siti
on
)
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How do we compare?
Landscape
Buildings
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Landscape Everyone knows we are the best in the UK
Are we really?
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Landscape Everyone knows we are the best in the UK
Are we really?
Landscape is not just plants, trees & grass
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Landscape Everyone knows we are the best in the UK
Are we really?
Landscape is not just plants, trees & grass
Does the Great Hall car park look Top 20?
Does On street parking?
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Buildings
The Poor Relation of the Grounds
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Buildings
The Poor Relation of the Grounds
Condition Survey
No News to Us but Under-Investment
for Years has its Consequences
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Buildings
The Poor Relation of the Grounds
Condition Survey
No News to Us but Under-Investment
for Years has its Consequences
Annual maint from £1.1m to £4.4m
£277m to improve our buildings
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Why are the Grounds so Good?
• They are well Designed; and
• Well Maintained
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Why are the Grounds so Good?
• They are well Designed; and
• Well Maintained
We need to get the buildings to the same quality as the Grounds
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Expectations
Amount of Capital and LTM
Staff and Student Expectations
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Expectations
Amount of Capital and LTM
Staff and Student Expectations
Make Amory/ Queens etc.
Attractive
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Expectations
Amount of Capital and LTM
Staff and Student Expectations
Make Amory/ Queens etc.
Attractive
DONE THAT but
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Expectations
Amount of Capital and LTM
Staff and Student Expectations
Make Amory/ Queens etc.
Attractive
DONE THAT but
We need to keep them attractive
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So, we are faced with Unprecedented levels of investment in
our buildings;
And will be faced with
Unprecedented levels of expectation
both in terms of delivery of such a
large capital programme but also in the
quality of day to day maintenance
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How Do We Manage These Demands and Heightened Expectations?
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Goals of Corp Services
Objective 1:
Improve the infrastructure of the University’s
campuses such that they are consistent with the
new student fee environment
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Goals of Corp Services
Objective 2:
Improve our student, staff and visitor facing
services to ensure an efficient and pleasant
experience for the customers of our processes
and facilities
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Goals of Corp Services
Objective 3:
Identify and develop working practices across
the current existing services to improve
efficiency and effectiveness in the delivery of
our outputs to our customers
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Goals of Corp Services
Objective 4:
Improve the quality of management and
customer information we provide to improve
decision making and develop appropriate
customer expectations of our facilities and
services.
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Goals of Corp Services
We need to plan to deliver
That will lead to changes
Changes that will bring success
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Campus Services Joining up repairs, maintenance,
cleaning, building management and
security
Facilities management - HS
Direct labour – Est & Bld
Estates Patrol – HS
Best way to merge
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Major projects To bring a clear focus to the
delivery of the £277m investment
(and this excludes Cornwall phase 3)
Affects current Building and Estates
project teams
Best way to grow – more staff
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Issues
Communication
Centralised Transport
Bottom 20 Toilets
Bottom 20 What Else?
Customer Facing
They pay our wages
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These Things Never Happen
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These Things Never Happen
Direct Labour Staff Never blame
Contractors/ Contract
Managers
Contract Managers Never blame
Direct Labour
B&E Never blame HS
HS Never blame B&E
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The Customers simply don’t care – they just want job done
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What Can I Do Better?
What Can We Do Better?
What Can We Do Better Together?
What Do We need to Do it?
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Meetings, Meetings, Meetings
Good Response
Welcome Change
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Meetings, Meetings, Meetings
Have Your Say
Are We getting this Wrong?