Maintenance Training at Delta 2013
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Transcript of Maintenance Training at Delta 2013
Delta TechOps Training
Maintenance
Training at Delta
Delta TechOps Training
George Hale - Type Training
Brett Haupt - Professional Facilitation
Delta TechOps Training
Maintenance
Training at Delta
160 Million Passengers Each Year
16,000 Daily Flights Worldwide
80,000 Employees
710 Aircraft
Delta TechOps Training
Recent Changes
Delta TechOps Training
Teaching Methods
Delta TechOps Training
Delta TechOps Training
Average Retention Rates
Delta TechOps Training
Satisfied with Training?
Delta TechOps Training
Test Time
Delta TechOps Training
b
a Which line is the longest ‘a’ or ‘b’ ?
Arrow Question
Delta TechOps Training
Aircraft Type Courses for Both FAA and EASA
11 Different Fleet Types
A319/320 B747 DC 9 A330 B757 MD 88 B717 B767 MD 90
B737 B777
Specialty Courses
Safety & Environmental Professional Facilitation Human Factors
Enhanced Skills Training
Structures Composites Welding Soldering Avionics EWIS
TechOps Training
Delta TechOps Training
A319/320 A330 B737
B767 B777 B757
EASA Programs
Delta TechOps Training
Who do we select for an aircraft fleet instructor position?
• A & P License • Aircraft Maintenance Experience • Basic Presentation Skills
• Years of Teaching • Perfect Presentation Skills • No Aircraft Experience
Our Instructors
Delta TechOps Training
Instructor/Examiner/ Practical Assessor
Delta TechOps Training
We Teach Nose-to-Tail
All ATA Chapters
Delta TechOps Training
Proficiency In All Chapters
24 to 36 Months
Delta TechOps Training
Instructor / Developer
Technical Publications
Books & Manuals
In PDF File Format
Adobe
Illustrator
Adobe
Photoshop
Color Presentations &
Class Handouts
In PDF File Format
Microsoft
Publisher
Adobe
Framemaker I am responsible for all course content
Delta TechOps Training
Subject Matter Experts
Pilots and In-Flight Service
Delta Operations
Simulator Maintenance Aircraft Maintenance
How may I help you?
Delta TechOps Training
We deliver the information
to the students. . .
But
Do they understand it?
The Students
Delta TechOps Training Delta TechOps Training
Delta TechOps Training
Our students have a wide range of experience
The Students
“I’m so excited to be here!” “Been there, done that!”
Anywhere from 2 years to 35 plus years in the industry
Delta TechOps Training
4 Generations- Workforce Values
Traditionalists
Workforce Values:
• Recognition
• Conformity
• Discipline
Before 1946
Baby Boomers
Workforce Values:
• Optimism
• Involvement
• Hard Work
1946-1964
Generation X
Workforce Values:
• Skepticism
• Fun
• Informality
1965-1982
Generation Y
Workforce Values:
• Social & Networking
• Confidence
• Extreme Fun
1983-1993
Delta TechOps Training
4 Generations- Training Motivations
Traditionalists
Learning Motivation:
•Relevant to:
Organizational goals
• Public recognition
Generation X
Learning Motivation:
• Relevant to:
Personal goals
• Instructor recognition
Baby Boomers
Learning Motivation:
• Relevant to:
Career goals
• Public & peer recognition
Generation Y
Learning Motivation:
• Fast track to success
• Networking
opportunities
Before 1946
1946-1964
1965-1982
1983-1993
Delta TechOps Training
Typical Training Day- B767 Course
Classroom Lecture & Discussion
Computer Based Training
Maintenance Manual Project
Flight Training Device Visit Live Aircraft
Delta TechOps Training
Arrow Question
b
a Which line is the longest ‘a’ or ‘b’ ?
Delta TechOps Training
Maintenance
Training at Delta
Thank You!