Maintenance Incentive P.D.S.A. Members Dr. Kenny Miller Doug Wooten Mike James Eric Gilreath Kevin...
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Transcript of Maintenance Incentive P.D.S.A. Members Dr. Kenny Miller Doug Wooten Mike James Eric Gilreath Kevin...
Maintenance Incentive P.D.S.A.
MembersDr. Kenny Miller
Doug WootenMike JamesEric Gilreath
Kevin SoutherEddie Odom
Danny Bustle David MartinJim Sherrill
3/21/2006Revised 4/5/2006
Incentive Committee
PlanCustomer Satisfaction
1 What needs
improving Level of satisfaction
2 Current Performance 78% with upward trend
3 Customer And
Requirements
Staff ,Students,& Parents Safe, Clean, Healthy, Orderly & Caring
4
How is this aligned to department mission and goals
Effective & Efficient operations to provide Nurturing,,Caring,Safe, Healthy environment
5
What is the proposed approach to improve results
Improve Communications & Develop an Incentive Program
Customer Satisfaction Data
0
10
20
30
40
50
60
70
80
90
100
2002
/200
3
2003
/200
4
2004
/200
5
SurveyResults %
Percent
DoCustomer Satisfaction
1
What do you as a leader need to do to implement the proposed approach
Gather feedback from team members & validate areas for improvement Advocate for appropriate funding, Report Progress to Stakeholders
2 What do the workers need
to do Recognize needs & work towards
reaching a goal
3 What resources will be
needed Staffing at appropriate level,
Training, Equipment,& materials
4 How will you evaluate
progress
Customer Satisfaction Survey, Work Order completion,& Positive - Negative Feedback
5
Obtain approval from supervisor to conduct improvement cycle Meet With Dr. Holliday 3/23/06
STUDY CUSTOMER SATISFACTION
LOOK AT PAST DATA SET GROUP GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO
STAKEHOLDERS
ACTCUSTOMER SATISFACTION
GOAL \ BONUS 80% + \ $200.00 78% - 79.49% \ $100.00 BELOW 78% \$ 0.00
2005/2006 RESULTS__78_ %
Note; Round results to the nearest whole number Data is from the Customer Satisfaction Survey
Plan Energy Goal
1 What needs
improving Maintaining cost avoidance % in
an upward trend
2 Current
Performance Upward Trend, Top ten in like
markets
3 Customer And
Requirements
Tax Payer & students Reduction in Energy Consumption which results in good stewardship to the Environment
4
How is this aligned to department mission and goals
Effective & Efficient Operations Stretches resources, & saves money. Offsets rate increases
5
What is the proposed approach to improve results
Increase participation through incentive program, & focus on "Green Construction"
Energy Data
0
5
10
15
20
25
30
35
40
45
50
2003
/200
4
2004
/200
5
2005
/Dec
ISS
Regional
National
% Cost Avoidance
National Best at Two Years 30% Edmond
Ok.
Goal For
05/06 17%
Do Energy Goal
1
What do you as a leader need to do to implement the proposed approach
Support, Guide & Monitor Department improvement plan Advocate for appropriate funding, Report Progress to Stakeholders
2 What do the workers
need to do Support, Follow & Deploy
Department Procedures
3 What resources will
be needed
Upper Management Support, Training,& Participation of ALL Staff, Energy Efficient Material & Equipment
4 How will you
evaluate progress Energy Cap Software, &Utility Data
5
Obtain approval from supervisor to conduct improvement cycle Meet With Dr. Holliday 3/23/06
STUDY ENERGY GOAL
LOOK AT PAST DATA SET GROUP GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO
STAKEHOLDERS
ACTENERGY GOAL
GOAL \ BONUS 20% + \ $200.00 17%-19.49%\ $100.00 BELOW 17% \ $0.00
2005/2006 RESULTS_28_%
Note; Round results to the nearest whole number Data is from the Energy Cap Software
PlanAttendance
1What needs improving All areas of attendance
2Current Performance Trend of 90% Attendance
3
Customer And Requirements
All team members to be on the job to operate at an optimum level
4
How is this aligned to department mission and goals
Effective & Efficient Operations, Reducing Response time & Maximizing resources
5
What is the proposed approach to improve results
Encourage Team Members to Exceed the Current level of Attendance through an Incentive Program
Attendance Data
0
100
200
300
400
500
600
700
800
900
1000
2002
/200
3
2003
/200
4
2004
/200
5
Annual Leave
Sick
Other
Days
DoAttendance
1
What do you as a leader need to do to implement the proposed approach
Set a good Example, Support & Establish Accountability. Advocate for appropriate funding, Report Progress to Stakeholders
2 What do the workers
need to do Improve Attendance
3 What resources will be
needed
Wellness Program, Awareness of importance of good attendance
4 How will you evaluate
progress Timekeeper / Personnel
Records
5
Obtain approval from supervisor to conduct improvement cycle
Meet With Dr. Holliday 3/23/06
STUDY ATTENDANCE
LOOK AT PAST DATA SET INDIVDUAL GOAL
LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO
STAKEHOLDERS
ACTATTENDANCE
Note; Round results to the nearest whole number Data is from Time keeper & personal records
GOAL/BONUS $200
$100
$0.0
0-2 days absent $200
3-5 days absent $100
Over 5 days absent
$0.0
Scheduled Annual Leave, Bonus Leave or Comp time do not count as an absenceUnscheduled Annual Leave, Bonus Leave or Comp time does count as an absenceAll sick days do count as an absenceScheduled days must be turned in 5 work days in advanceIf you work 4 hours , you are counted present.
PlanWork Order Completion
1 What needs
improving Increase %
completion Ratio
2 Current Performance 80 % Plus on
Completion
3 Customer And
Requirements
All Staff & Students Completion of all Work Orders in a Timely Manner
4
How is this aligned to department mission and goals
Effective & Efficient use of available resources & staff
5
What is the proposed approach to improve results
Incentive to reward Effective & Efficient Operations
Work Order Completion Data
0
20
40
60
80
100
2002
/200
3
2003
/200
4
2004
/200
5
PercentComplete
% Complet
e
DoWork Order Completion
1
What do you as a leader need to do to implement the proposed approach
Support Guide & Monitor Work Order Completions, Advocate for appropriate funding, Report Progress to stakeholders
2 What do the workers
need to do Work & Respond in a more
Efficient Manner
3 What resources will be
needed Adequate Staff and funds
4 How will you evaluate
progress Internet Based School Dude
Work Order System
5
Obtain approval from supervisor to conduct improvement cycle
Meet With Dr. Holliday 3/23/06
STUDY WORK ORDER COMPLETION
LOOK AT PAST DATA SET GROUP GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO
STAKEHOLDERS
ACTWORK ORDER COMPLETION
GOAL \ BONUS 78% + \ $200.00 75%-77.49% \ $100.00 BELOW 75% \ $0.00
2005/2006 RESULTS__83__%
Note; Round results to the nearest whole number Data is from School Dude Maintenance Software
PlanSafety
1 What needs
improving Reduction of recordable accidents
2 Current
Performance Improvement over last Three years
3 Customer And
Requirements
All team members, Reducing insurance premiums, Workers Compensation Claims,& lost time accidents. Increase job performance
4
How is this aligned to department mission and goals
Effective, Efficient & Safe work environment
5
What is the proposed approach to improve results
Reward safe work practices with an incentive program.
Safety Data
0
5
10
15
20
25
30
35
40
Total NearMiss &Recordables
DoSafety
1
What do you as a leader need to do to implement the proposed approach
Set a good Example, Support & Establish Accountability. Advocate for appropriate funding, Report Progress to Stakeholders
2 What do the workers
need to do
Work more safely by using safety equipment and procedures.
3 What resources will be
needed
Adequate funding for equipment ,training and incentives.
4 How will you evaluate
progress OSHA Log Book & Workers
Compensation Claims
5
Obtain approval from supervisor to conduct improvement cycle
Meet With Dr. Holliday 3/23/06
STUDY SAFETY
LOOK AT PAST DATA SET INDIVDUAL GOAL
LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO
STAKEHOLDERS
ACTSAFETY
Note; Round results to the nearest whole number Data is from OSHA Records & personal records
GOAL/BONUS $200 $100
$0.0
No Accidents or Violations $200
1 Written warning Or
Lost time accident = being out one day
$100
Vehicle ticket conviction Or
at fault accident
$0.0
2 Written warningsOr
Accident due to not using P.P.E. or safety procedure
Or Lost time accident =
being out more than one day
$0.0