Maintenance and Service Guideh10032. · Maintenance and Service Guide HP Compaq Notebook nc4000...

Maintenance and Service GuideHP Compaq Notebook nc4000 Series

Document Part Number: 310030-001

May 2003

This troubleshooting reference is used for maintaining and servicing the notebook. The guide provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

© 2003 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. SD Logo is a trademark.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service GuideHP Compaq Notebook nc4000 SeriesFirst Edition May 2003Document Part Number: 310030-001

Contents

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–61.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–81.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–81.5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–91.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–18

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3Selecting from the Security Menu . . . . . . . . . . . . . . 2–4Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Diagnostics for Window. . . . . . . . . . . . . . . . . 2–7Obtaining, Saving, or Printing ConfigurationInformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–13.2 Notebook Major Components . . . . . . . . . . . . . . . . . . 3–23.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–83.4 Port Replicators and Mass Storage Devices . . . . . . 3–103.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–34.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–44.5 Packaging and Transporting Precautions . . . . . . . . . 4–44.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–54.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–25.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–45.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–85.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–95.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–105.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . 5–135.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–155.9 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

iv Maintenance and Service Guide

Contents

5.10 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–225.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–265.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–285.13 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–325.14 Bluetooth Wireless Device. . . . . . . . . . . . . . . . . . . 5–365.15 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–375.16 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–405.17 Speaker/Microphone . . . . . . . . . . . . . . . . . . . . . . . 5–415.18 Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–425.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–435.20 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Maintenance and Service Guide v

1Product Description

The HP Compaq Notebook nc4000 Series of personal notebooks offer advanced modularity, Intel Mobile Pentium-M processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

HP Compaq Notebook nc4000 Series

Maintenance and Service Guide 1–1

Product Description

1.1 ModelsNotebook models are shown in Tables 1-1 and 1-2.

Table 1-1HP Compaq Notebook nc4000 Model Naming Conventions

Key

Cnc4000 P 160 X2 60 0 C/C 51 O XXXXXX-XXX

1 2 3 4 5 6 7 8 9 10

Key Description Options

1 Brand/Series designator

C = Compaq nc4000 = nc4000

2 Processor type P = Intel Pentium-M

3 Processor speed 160 = 1.6 GHz150 = 1.5 GHz

140 = 1.4 GHz130 = 1.3 GHz

4 Display type/size/resolution

X = XGA (1024 × 768) 2 = 12.x in

5 Hard drive size 60 = 60 GB40 = 40 GB

30 = 30 GB

6 Optical drive designator

N = None

7 Integrated communication/ wireless device

G = Combination modem and GB NIC

M = ModemN = None

d = 802.11a/b/gc = 802.11b/gj = 802.11b/g +

Bluetoothm = 802.11a/b/g +

BluetoothN = nonep = Bluetooth

8 RAM 51 = 512 MB 25 = 256 MB

9 Operating system 2 = Windows 2000 O = Windows XP Pro

10 SKU#

1–2 Maintenance and Service Guide

Product Description

Table 1-2HP Compaq Notebook nc4000 Models

All HP Compaq Notebook nc4000 models use configuration code LN5Z and feature:■ Dual point pointing device (TouchPad and pointing stick)■ 6-cell, 4.0 wH lithium ion (Li ion) battery pack■ 3-year warranty on parts and labor

Cnc4000 P 160 X2 40 N G/d 51 O

French Canada DG987A ABC United States DG987A ABA

Cnc4000 P 160 X2 40 N G/d 51 2

French Canada DG988A ABC United States DG988A ABA

Cnc4000 P 150 X2 60 N G/m 51 O

Asia PacificFranceItaly

DG994A UUFDG994A ABFDG994A ABz

JapanUnited States

DG994A ABEDG994A ABA

Cnc4000 P 150 X2 40 N G/j 51 O

BelgiumDenmarkEuropeFranceGermanyGreeceItaly

DG991A UUGDG991A ABYDG991A ABBDG991A ABFDG991A ABDDG991A AB7DG991A ABZ

The NetherlandsNorwayPortugalSpainSweden/FinlandSwitzerlandUnited Kingdom

DG991A ABHDG991A ABNDG991A AB9DG991AABEDG991A AK8DG991A UUZDG991A ABU

Cnc4000 P 150 X2 40 N G/j 51 2






Product Description

Cnc4000 P 150 X2 40 N G/c 25 O

Asia PacificFranceGermanyItaly

DG993A UUFDG993A ABFDG993A ABDDG993A ABZ

JapanSpainUnited States

DG993A ABJDG993A ABEDG993A ABA

Cnc4000 P 140 X2 40 N G/N 25 O

Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkEuropeFranceFrench CanadaGermanyGreeceHong KongHungaryIcelandIndiaIsraelItalyJapanJapan (English)Korea

DG244A UUFDG244A ABGDG244A UUGDG244A AC4DG244A AKBDG244A ABYDG244A ABBDG244A ABFDG244A ABCDG244A ABDDG244A AB7DG244A AB5DG244A AKCDG244A A2MDG244A ACJDG244A ABTDG244A ABZDG244A ABKDG244A ACFDG244A AB1

Latin AmericaThe NetherlandsNorwayPeople’s

Republic of China

PolandPortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited States

DG244A ABMDG244A ABHDG244A ABNDG244A AB2

DG244A AKDDG244A AB9DG244A ACBDG244A ABVDG244A AKNDG244A ABEDG244A AK8DG244A UUZDG244A AB0DG244A AKLDG244A AB8DG244A ABUDG244A ABA

Table 1-2HP Compaq Notebook nc4000 Models (Continued)


Product Description

Cnc4000 P 140 X2 40 N G/N 25 2

Asia PacificAustraliaBelgiumBrazilCzech RepublicDenmarkEuropeFranceFrench CanadaGermanyGreeceHong KongHungaryIcelandIndiaIsraelItalyJapanJapan (English)Korea

DG245A UUFDG245A ABGDG245A UUGDG245A AC4DG245A AKBDG245A ABYDG245A ABBDG245A ABFDG245A ABCDG245A ABDDG245A AB7DG245A AB5DG245A AKCDG245A A2MDG245A ACJDG245A ABTDG245A ABZDG245A ABKDG245A ACFDG245A AB1

Latin AmericaThe NetherlandsNorwayPeople’s

Republic of China

PolandPortugalRussiaSaudi ArabiaSloveniaSpainSweden/FinlandSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited States

DG245A ABMDG245A ABHDG245A ABNDG245A AB2

DG245A AKDDG245A AB9DG245A ACBDG245A ABVDG245A AKNDG245A ABEDG245A AK8DG245A UUZDG245A AB0DG245A AKLDG245A AB8DG245A ABUDG245A ABA



Product Description

1.2 Features■ Intel Pentium-M 1.6-, 1.5-, 1.4-, or 1.3-GHz processor with

400-MHz processor side bus and 1024-KB L2 cache, varying by notebook model

■ 12.1-inch XGA (1024 × 768) TFT display with over 16.7 million colors, varying by notebook model

■ ATI Mobility Radeon graphics with user selectable 32- or 64-MB DDR Synchronous DRAM (SDRAM)

■ 60-, 40-, or 30-GB high-capacity hard drive, varying by notebook model

■ 256-MB high-performance SDRAM, expandable to 1.0 GB■ Microsoft Windows 2000 or Windows XP Pro, varying by

notebook model■ Full-size Windows 98 keyboard with Dual Stick (TouchPad

and pointing stick)

Cnc4000 P 130 X2 30 N G/p 25 O





Cnc4000 P 130 X2 30 N G/p 25 2







Product Description

■ 56-Kbps V.92 modem integrated on the system board■ Integrated Secure Digital (SD) flash media slot■ Integrated wireless support of 802.11a/b/g and Bluetooth

devices■ Support for one Type I or II PC Card slot with support for

both 32-bit CardBus and 16-bit PC Cards■ External 65 W AC adapter with power cord■ 6-cell Li ion battery pack■ PremierSound 16-bit sound■ Support for the following drives through the optional

Advanced or Common Port Replicators or theUSB MultiBay cradle:❏ 1.44-MB diskette drive❏ 24X Max CD-ROM drive❏ 8X Max CD-RW drive❏ 8X Max DVD-ROM drive❏ 8X Max DVD-CDRW combination drive

■ Connectors for:❏ One Type II PC Card slot❏ External monitor❏ Microphone in❏ DC power❏ RJ-11 (modem)❏ RJ-45 (NIC)❏ Infrared port❏ S-video TV-out connector❏ USB port❏ Docking connector❏ Travel battery connector


Product Description

1.3 Clearing a PasswordIf the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information).

2. Remove the real time clock (RTC) battery (refer to Section 5.16, “RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings have been cleared.


Product Description

1.4 Power ManagementThe notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Battery calibration

■ Lid switch Standby/resume

■ Power/Standby button

■ Advanced Configuration and Power Management (ACP) compliance


Product Description

1.5 External ComponentsThe external components on the front and right side of the notebook are shown in below and described in Table 1-3..

Front and Right Side Components

Table 1-3Front and Right Side Components

Item Component Function

1 Microphone Inputs single-channel sound.

2 Wireless on/off light On: The wireless mini PCI card and/or Bluetooth are on.Off: The wireless mini PCI card and Bluetooth are off.

3 Power/Standby light On: Power is turned on.Blinking: Notebook is in Standby.

4 Battery light On: A battery pack is charging.Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly.

5 Display release latch Opens the notebook.


Product Description

6 Security cable slot Attaches an optional security cable to the notebook.

7 Hard drive bay Holds the primary hard drive.

8 Exhaust vent Enables airflow to cool internal components.

Ä CAUTION: To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing can block airflow.

Table 1-3Front and Right Side Components (Continued)



Product Description

The notebook rear panel and left side components are shown below and described in Table 1-4.

Rear Panel and Left Side Components

Table 1-4Rear Panel and Left Side Components


1 Exhaust vent Enables airflow to cool internal components.


2 S-Video out jack Connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card.

3 External monitor connector

Connects an optional external monitor or overhead projector.


Product Description

4 USB connectors (2) Connect USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable.The right connector also functions as a self-powered USB connector and allows an optional External MultiBay to be connected to the notebook using the External MultiBay-Powered USB cable.

5 DC power connectorRJ-45 jack RJ-11 jack

Connects an AC adapter or an optional Automobile power adapter/charger, aircraft power adapter, or DC cable.

6 RJ-45 network jack Connects a network cable.

7 RJ-11 modem jack Connects a modem cable.

8 Infrared port Links another IrDA-compliant device for wireless communication.

9 PC Card eject button Ejects an optional PC Card from the PC Card slot.

10 PC Card slot Supports optional Type I or Type II 32-bit (CardBus) or 16-bit PC Cards.

11 Secure Digital (SD) slot

Supports SD Cards and MMCs (multimedia cards).

12 Audio line-out jack Connects optional powered stereo speakers, headphones, headset, or television audio.

13 Microphone input jack Connects an optional monaural microphone.

14 Speaker Produces system sound.

Table 1-4Rear Panel and Left Side Components (Continued)



Product Description

The notebook keyboard components are shown below and described in Table 1-5.

Keyboard Components

Table 1-5Keyboard Components


1 Fn key Executes frequently used system functions when pressed in combination with another key.

2 Caps lock key On: Caps lock is on.

3 F1 through F12 function keys

Execute frequently used system functions when pressed in combination with the Fn key.

4 Num lock key On: Num lock is on and the internal keypad is enabled.

5 Internal keypad Converts keys to numeric keypad.

6 Cursor control keys

Move the cursor around the screen.

7 Applications key Displays shortcut menu for items beneath the pointer.

8 Microsoft Windows logo key

Displays the Windows Start menu.


Product Description

The notebook top components are shown below and described in Table 1-6.

Top Components

Table 1-6Top Components


1 Display lid switch Secures the display when it is closed.

2 Hard drive activity light On: The hard drive is being accessed.

3 Num lock light On: Num lock is on or the embedded numeric keypad is enabled.

4 Quick Launchbuttons (3)

Enable you to access common functions with a single keystroke.


Product Description

5 Power button When the notebook is:■ Off, press and release to turn on the

notebook.■ In Standby, press and release to exit

Standby.■ In Hibernation, press and release to exit

Hibernation. If the system has stopped responding and Windows shut down procedures cannot be used, press and hold for 5 seconds to turn off the notebook.

6 Mute button Mutes system volume.

7 Volume buttons (2) Adjust the system volume.

8 Caps lock light On: Caps lock is on.

9 Scroll lock light On: Scroll lock is on.

10 Pointing stick Moves the pointer and selects or activates items on the screen.

11 Pointing stick buttons Function like the left and right buttons on an external mouse.

12 TouchPad Moves the pointer and selects or activates items on the screen. Can be set to perform other mouse functions, such as scrolling and double-clicking.

13 TouchPad buttons Function like the left and right buttons on an external mouse.

Table 1-6Top Components (Continued)



Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-7.

Bottom Components

Table 1-7Bottom Components


1 Hard drive bay Supports the primary hard drive. The hard drive is secured to the notebook by one screw.

2 Hard drive retention screw Secures the hard drive to the notebook.


Product Description

3 Intake vents Enable airflow to cool internal components.


4 Travel battery connector Connects the optional travel battery bay. The travel battery connector has a plastic cover that must be opened before connecting the travel battery bay.

5 Docking connector Connects the notebook to an optional port replicator.

6 Mini PCI compartment Contains the mini PCI wireless card.

7 Memory expansion compartment

Contains 1 memory expansion slot for optional memory expansion boards.

8 Battery release latch Releases the primary battery pack from the battery bay.

9 Battery bay Holds the primary battery pack.

Table 1-7Bottom Components (Continued)



Product Description

1.6 Design OverviewThis section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

■ Memory expansion board

■ Hard drive

■ Display

■ Keyboard, TouchPad, and pointing stick

■ Audio

■ Intel Mobile Pentium-M processors

■ Fan

■ PC Card

■ Modem, NIC, and wireless devices

The notebook uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

ÄCAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.


2Troubleshooting

ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics UtilitiesThe notebook features two system management utilities:

■ Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.


Troubleshooting

■ Diagnostics for Windows—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.

✎ It is not necessary to configure a device connected to a USB connector on the notebook or an optional docking base.

Using Computer SetupInformation and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the notebook. Press F10 while the F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.

❏ To change the language, press F2.

❏ To view navigation information, press F1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the notebook:

❏ Select File > Save Changes and Exit and press enter.

or

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.


Troubleshooting

Selecting from the File MenuTable 2-1File Menu

Select To Do This

System Information ■ View identification information about the notebook, a docking base, and any battery packs in the system.

■ View specification information about the processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a diskette.

Restore Defaults Replace configuration settings in Computer Setup with factory default settings. Identification information is retained.

Ignore Changes and Exit Cancel changes entered during the current session, then exit and restart the notebook.

Save Changes and Exit Save changes entered during the current session, then exit and restart the notebook.


Troubleshooting

Selecting from the Security MenuTable 2-2

Security MenuSelect To Do This

Setup Password Enter, change, or delete a setup password. The setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel.

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock User or Master password.

✎ DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook.

Password Options(Password options can be selected only when a power-on password has been set.)

Enable/disable:

■ QuickLock

■ QuickLock on Standby

■ QuickBlank

✎ To enable QuickLock on Standby or QuickBlank, you must first enable QuickLock.

Device Security Enable/disable:

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

✎ Settings for a DVD-ROM can be entered in the CD-ROM field.

System IDs Enter identification numbers for the notebook, a docking base, and all battery packs in the system.

*Not applicable to SuperDisk LS-120 drives.


Troubleshooting

Selecting from the Advanced MenuTable 2-3

Advanced MenuSelect To Do This

Language Change the Computer Setup language.

Boot Options Enable/disable:

■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.

Device Options ■ Enable/disable the embedded numeric keypad at startup.

■ Enable/disable multiple standard pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before undocking from a docking base.)


Troubleshooting

Device Options (continued)

■ Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP, or Enhanced Capabilities Port (ECP).

■ Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.*

■ Enable/disable all settings in the SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.)

■ Specify how the notebook recognizes multiple identical docking bases that are identically equipped. Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.

■ Enable/disable the reporting of the processor serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

Table 2-3Advanced Menu (Continued)

Select To Do This


Troubleshooting

2.2 Using Diagnostics for WindowsWhen you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens.

You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar.

Diagnostics for Windows is designed to test HP components. If non-HP components are tested, the results might be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows.

2. Select Categories, then select a category from the drop-down list.

❏ To save the information, select File > Save As.

❏ To print the information, select File > Print.

3. To close Diagnostics for Windows, select File > Exit.


Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows.

2. Select the Test tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device in a selected category.

❏ Complete Test—Performs maximum testing on each device in a selected category.

❏ Custom Test—Performs maximum testing on a selected device.

◆ To run all tests for your selected device, select the Check All button.

◆ To run only the tests you select, select the Uncheck All button, then select the checkbox for each test you want to run.

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed and might be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.


Troubleshooting

6. Select the Begin Testing button.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and failed during the current testing session.

❏ Log tab—Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the notebook with the corresponding error codes.

8. Select a tab to save the report:

❏ Log tab—Select the Log tab Save button.

❏ Error tab—Select the Error tab Save button.

9. Select a tab to print the report:

❏ Log tab—Select File > Save As, then print the file from your folder.


Troubleshooting

2.3 Troubleshooting FlowchartsTable 2-4

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 Initial troubleshooting

2.2 No power, part 1




2.6 No video, part 1

2.7 No video, part 2

2.8 Nonfunctioning docking station

2.9 No operating system (OS) loading

2.10 No OS loading from hard drive, part 1



2.13 No OS loading from diskette drive

2.14 No OS loading from CD- or DVD-ROM drive

2.15 No audio, part 1

2.16 No audio, part 2

2.17 Nonfunctioning device

2.18 Nonfunctioning keyboard

2.19 Nonfunctioning pointing device

2.20 No network or modem connection


Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Connectingto networkor modem?

Begintroubleshooting.

Is therepower?

Is the OSloading?

Is there video?(no boot)

Is theresound?

Beeps,LEDs, or error

messages?

Keyboard/pointingdevice

working?

Go toSection 2.17,

NonfunctioningDevice.

Go toSection 2.2,No Power.

Go toSection 2.6,No Video.

All drivesworking?

Y

Y

Y

Y

Y

Y

Y

Y

N

N

N

N

N

End

N

N

NGo to

Section 2.9,No OS Loading.

Go toSection 2.15,

No Audio.

Go toSection 2.18,

Nonfunctioning Keyboard,

or Section 2.19, Nonfunctioning Pointing Device.

CheckLED board,

speakerconnections.

Go toSection 2.20,

No Network or Modem.


Troubleshooting

Flowchart 2.2—No Power, Part 1

1. Reseat the power cables in the docking station and at the AC outlet.

2. Ensure the AC power source is active.3. Ensure that the power strip is working.

Done

Remove fromdocking station(if applicable).

Power upon battery

power?

Power upon AC

power?

Power upin dockingstation?

Power upon battery

power?

Power upin dockingstation?

Done

*Resetpower.

*Resetpower.

Power upon AC

power?

N

Y

Y

N

N

Y

N

N

Y

Y

Y N

1. On some models, there is a separate reset button.

2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.

*NOTES:

Go toSection 2.4,No Power,

Part 3.

Go toSection 2.3,No Power,

Part 2.

Go toSection 2.8,

NonfunctioningDocking Station.

No power (power LED

is off).


Troubleshooting

Flowchart 2.3—No Power, Part 2Continued from

Section 2.2,No Power, Part 1.

Visually check fordebris in batterysocket and clean

if necessary.

Done

N

Y

Power on?

Check battery byrecharging,moving it to

another notebook,or replacing it.

Power on?

Done

Y

Replacepower supply(if applicable).

N

Power on?

Done

Y

NGo to

Section 2.4,No Power,

Part 3.


Troubleshooting

Flowchart 2.4—No Power, Part 3Continued from

Section 2.3,No Power, Part 2.

Reseat AC adapterin notebook andat power source.

Internal orexternal AC

adapter?

Done

Done

DoneDone

Power on?

Power on?

Power on?

Plug directlyinto AC outlet.

Power LEDon?

Power outletactive?

Try differentoutlet.

Replace externalAC adapter.

Replacepower cord.

Y

N

Y

Y

Y

Y

N

N

N

N

External

InternalGo to

Section 2.5,No Power,

Part 4.


Troubleshooting

Flowchart 2.5—No Power, Part 4

Y

N

Continued fromSection 2.4,

No Power, Part 3.

Reseat loosecomponents and

boards and replace damaged

items.

Opennotebook.

Loose ordamaged

parts?

Y

Closenotebook and

retest.

Power on?

Done

N

Replace the following items (if applicable). Check notebook operation after each replacement:

1. Internal DC-DC converter*2. Internal AC adapter3. Processor board*4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.


Troubleshooting

Flowchart 2.6—No Video, Part 1

A

N

Stand-aloneor docking

station?

No video.

Replace the following one at a time. Test after each replacement.1. Cable between notebook and notebook display (if applicable)2. Inverter board (if applicable)3. Display4. System board

Internal orexternal

display*?

Adjustbrightness. Video OK? Done

DockingStation

Internal

Stand-alone

External

Adjustbrightness.

Video OK? Done

Y

Press lidswitch to ensure

operation.

Video OK? Done

Y

N

Video OK?

Done Done

N

Check for bentpins on cable.

Tryanotherdisplay.

Internal andexternal

video OK?

Replacesystemboard.

Y Y

NN

*NOTE: To change from internal to external display, use the hotkey combination.

Y

Go toSection 2.7,

No Video, Part 2.


Troubleshooting

Flowchart 2.7—No Video, Part 2

Y

N


No Video, Part 1.

Done

Adjust externalmonitor display.

Video OK?

Adjustdisplay

brightness.

Video OK?

Video OK?

Done

Done

Check that notebook is properlyseated in docking station, for bent pins on cable, and for

monitor connection.

Go to “A” inSection 2.6,

No Video, Part 1.

Check brightnessof externalmonitor.

Try anotherexternalmonitor.

Internaland externalvideo OK?

Go to Section 2.8,NonfunctioningDocking Station.

Y

Y

Y

N

N

N

Remove notebook from docking station,

if connected.


Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Station(if applicable)

Y

N

Reseat power cord in docking

station andpower outlet.

N

Replace the following docking station components one at a time. Check notebook operation after each replacement.

1. Power supply2. I/O board3. Backplane board4. Switch box5. Docking motor mechanism

Check voltagesetting on

docking station.

Reset monitorcable connector atdocking station.

Reinstallnotebook into

docking station.

Dockingstation

operating?

Dockingstation

operating?

Remove notebook, reseatall internal parts,and replace any

damaged items indocking station.

Done

Done

Y

Nonfunctioningdocking station.


Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS loadingfrom hard drive,

go toSection 2.10.

Reseat powercord in docking

station andpower outlet.

No OS loadingfrom diskettedrive, go to

Section 2.13.

No OS loadingfrom CD- or

DVD-ROM drive,go to

Section 2.14.

No OS loadingfrom network,

go toSection 2.20.

No OSloading.*

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.


Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

Go toSection 2.17,


Y

Done

N

OS notloading fromhard drive.

Nonsystemdisk message?

Go toSection 2.11,

No OS Loadingfrom Hard Drive,

Part 2.

Reseatexternal

hard drive.

OS loading? Done

BootfromCD?

Go toSection 2.13,

No OSLoading fromDiskette Drive.

Bootfrom

hard drive?

Bootfrom

diskette?

Change bootpriority throughthe setup utility

and reboot.

Bootfrom

hard drive?

Y

Y

Y

Y

Y

N

N

N

N

N

Check the setuputility for correct

booting order.


Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2Continued fromSection 2.10,


Part 1.Reseat

hard drive.

Done

CD ordiskette in

drive?

1. Replace hard drive.

2. Replace system board.

Go toSection 2.13,

No OS Loadingfrom Diskette

Drive.

Load OS usingRestore CD

(if applicable).

Format hard driveand bring toa bootableC:\ prompt.

Create partition,then format harddrive to bootable

C:\ prompt.

Bootfrom diskette

drive?

Removediskette and

reboot.

Y

N

Bootfrom

hard drive?

Y

N

Y

N

Hard drive accessible?

Y

N

Hard driveaccessible? Done

Run FDISK.

Y

N

Hard drivepartitioned?

Hard driveformatted?

Y

N

Y

N

Notebookbooted?

Done

Y

NGo to

Section 2.12,No OS Loading

from Hard Drive,Part 3.

Go toSection 2.12,


Part 3.


Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Y

Systemfiles on hard

drive?



Part 2.

Clean virus. Done

N

Install OSand reboot.

Viruson harddrive?

OSloading fromhard drive?

Y

N

Y

N

Y

N

Diagnosticson diskette?

Replacehard drive.

Run diagnosticsand follow

recommendations.

Run SCANDISK and check forbad sectors.

Can badsectors

be fixed?

Replacehard drive.

Y

N

Y

N

Fix badsectors.

Boot fromhard drive?

Replacehard drive.

Done


Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

Done

Y

N

Reseatdiskette drive.

OS not loadingfrom

diskette drive.

Done

Y

Y

YY

Y Y

YN

N

N

N

N

N

N

OSloading?

Nonsystemdisk message?

Bootablediskettein drive?

Install bootablediskette and

reboot notebook.

Check diskettefor system files.

Try differentdiskette.

1. Replace diskette drive.

2. Replace system board.

Nonsystemdisk error?

OSloading?

Bootfrom another

device?

Enable driveand cold boot

notebook.

Is diskettedrive boot

order correct?

Change bootpriority using

the setup utility.

Go toSection 2.17,


Diskettedrive enabledin the setup

utility?

Go toSection 2.17,


Clear CMOS.Refer to Section1.2, “Clearing aPassword,” forinstructions.


Troubleshooting

Flowchart 2.14—No OS Loading, CD- or DVD-ROM Drive

Y

Done

N

Bootabledisc indrive?

Discin drive?

No OSloading from

CD- orDVD-ROM Drive.

Install bootabledisc andreboot

notebook.

Go toSection 2.17,


Go toSection 2.17,


Installbootable disc.

Boots fromCD or DVD?

Boots fromCD or DVD?

Try anotherbootable disc.

Bootingfrom another

device?

Bootingorder

correct?

Correct bootorder using

the setup utility.

DoneReseatdrive.

Y

Y

Y

Y

Y

N

N

N

N

N

Clear CMOS.Refer to Section1.2, “Clearing aPassword,” forinstructions.


Troubleshooting

Flowchart 2.15—No Audio, Part 1

No audio.

N

Notebook indocking station(if applicable)?

Internalaudio?

Audio? Done

Undock

Audio? Done

Turn up audiointernally orexternally.

Go toSection 2.16,

No Audio, Part 2.

Go toSection 2.16,

No Audio, Part 2.

Go toSection 2.17,


Replace the following docking station components one at a time as applicable. Check audio status after each change.

1. Reseat docking station audio cable.2. Replace audio cable.3. Replace speaker.4. Replace docking station audio board.5. Replace backplane board.6. Replace I/O board.

Y

Y

Y

Y

N

N

N


Troubleshooting

Flowchart 2.16—No Audio, Part 2

Y N

Continued from Section 2.15,

No Audio, Part 1.

Reloadaudio drivers.

Audiodriver in OSconfigured?

Audio?

Y

Y

YN

N

N

Correctdrivers for

application?

Connect toexternalspeaker.

Load drivers andset configuration

in OS.

Audio? Done

Replace audioboard andspeaker

connectionsin notebook

(if applicable).

1. Replace internal speakers.2. Replace audio board (if applicable).3. Replace system board.


Troubleshooting

Flowchart 2.17—Nonfunctioning Device

Done

Any physicaldevice detected?

Y

N

Unplug the nonfunctioning device from the notebook and inspect cables and plugs for

bent or broken pins or other damage.

Reseat device.

ClearCMOS.

Done

Fix orreplace

broken item.

Nonfunctioningdevice.

Reattach device.Close notebook,plug in power,

and reboot.

Deviceboots

properly?

Go toSection 2.9,

No OS Loading.

Deviceboots

properly?

Possible badhard drive.

Replace drive.

Possible baddiskette drive.Replace drive.

Possible bad NIC.Replace card.

If integrated NIC,replace system

board.Y

N

Y

N


Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Y

N

OK?

Keyboardnot operating

properly.

Externaldeviceworks?

Replacesystemboard.

Replacesystemboard.

Connect notebookto good external

keyboard.

Reseat internal keyboardconnector

(if applicable).

Replace internalkeyboard or

cable.

OK?

Y

N

Y

N

Done Done


Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Y

N

OK?

Pointing devicenot operating

properly.

Externaldeviceworks?

Replacesystemboard.

Replacesystemboard.

Connect notebookto good externalpointing device.

Reseat internalpointing device

connector (if applicable).

Replace internalpointing device

or cable.

OK?

Y

N

Y

N

Done Done


Troubleshooting

Flowchart 2.20—No Network/Modem Connection

Y

Disconnect allpower from

the notebookand open.

No networkor modem connection.

N

Done

Digitalline?

Networkor modem jack active?

Replace jack or have jack activated.

Connectto nondigital

line.

NIC/modem configured

in OS?

Reloaddrivers and reconfigure.

Reseat NIC/modem

(if applicable).

Replace NIC/modem

(if applicable).

Replacesystemboard.

OK?

OK? Done

N

N

N

N

Y

Y

Y

Y


3Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number LocationWhen ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location


Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components



Table 3-1Spare Parts: Notebook Major Components

Item DescriptionSpare Part Number

1 Display assembly, 12.1-inch TFT XGA with wireless device antennae

325509-001

Miscellaneous Plastics Kit, includes: 325528-001

2a2b2c2d2e2f

2g2h

Left and right display hinge coversSpeaker/microphoneRTC batteryPC Card slot space saverModem cableMini PCI compartment covers (one with a 2.0×4.0 security screw for

use with the 5-GHz mini PCI wireless LAN board, one with a Phillips M2.0×4.0 screw for use with other mini PCI wireless LAN boards)

Memory expansion compartment coverHard drive bezelNot illustrated:

Notebook feet (4)Display rubber screw covers (6: 4 round, 2 oblong)

3 LED switch cover 325512-001



Notebook System Major Components



Table 3-1 (Continued)Spare Parts: Notebook Major Components


4 Keyboards, include pointing stick

Asia PacificAustraliaBrazilCzech

RepublicDenmarkEuropeFranceFrench

CanadaGermanyGreeceHong KongHungaryIcelandIndiaInternationalIsraelItalyJapan

325530-371325530-011325530-201325530-221

325530-081325530-021325530-051325530-121

325530-041325530-151325530-AC1325530-211325530-DD1325530-D61325530-002325530-BB1325530-061325530-291

KoreaLatin AmericaThe NetherlandsNorwayPeople’s Republic

of ChinaPolandPortugalRussiaSaudi ArabiaSlovakiaSpainSwedenSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited States

325530-AD1325530-161325530-331325530-091325530-AA1

325530-241325530-131325530-251325530-171325530-231325530-071325530-101325530-111325530-AB1325530-281325530-141325530-031325530-001

5 Top cover (includes TouchPad, speaker/microphone, and RTC battery)

325510-001

6 TouchPad with cable 325513-001

7 Switch board 325515-001

8 Fan 291266-001

9 Heat sink with fan 325520-001

10 Bluetooth wireless device (not available on all models)

333605-001



Notebook System Major Components



Table 3-1 (Continued)Spare Parts: Notebook Major Components


11 Processors

Intel Pentium-M 1.6 GHzIntel Pentium-M 1.5 GHzIntel Pentium-M 1.4 GHzIntel Pentium-M 1.3 GHz

319777-001319776-001319775-001319774-001

12 System board 325514-001

13 Modem board with cable 325521-001

14 Base enclosure (includes left and right display supports)

325511-001

15 Mini PCI communications boards

802.11a/b/g wireless LAN board802.11b/g wireless LAN board

333782-001333781-001

16 Battery pack, 6 cell, 40 wH 315338-001

17 Hard drives (include hard drive bezel and frame)

60 GB40 GB30 GB

325524-001325523-001325522-001

18 Memory expansion boards

512 MB DDR256 MB DDR

280875-001280874-001



3.3 Miscellaneous Plastics Kit Components

Miscellaneous Plastics Kit Components



Table 3-2Miscellaneous Plastics Kit Components

Spare Part Number 325528-001Item Description

1 Left and right display hinge covers

2 Speaker/microphone

3 RTC battery

4 PC Card slot space saver

5 Modem cable

6 Mini PCI compartment covers (one with a 2.0×4.0 security screw for use with the 5-GHz mini PCI wireless LAN board, one with a Phillips M2.0×4.0 screw for use with other mini PCI wireless LAN boards)

7 Memory expansion compartment cover

8 Hard drive bezel

9 Notebook feet (4)

10 Display rubber screw covers (6: 4 round, 2 oblong)



3.4 Port Replicators andMass Storage Devices

Port Replicators and Mass Storage Devices

Table 3-3Port Replicators and Mass Storage Devices


1 Advanced port replicator 316194-001

2 Common port replicator 316193-001

3 USB MultiBay cradle 322814-001

Optical drives (for use only with the Advanced and Common port replicators and USB MultiBay cradle)

4a

4b

8X Max DVD-ROM drive24X Max CD-RW drive24X Max CD-ROM drive24X Max Slim CD-ROM/CD-RW

combination drive1.44-MB diskette drive

202837-001323226-001228746-001306800-001

241995-001

5 Hard drives (include hard drive bezel)

60 GB40 GB30 GB

325524-001325523-001325522-001



3.5 MiscellaneousTable 3-4

Spare Parts: Miscellaneous (not illustrated)Description Spare Part

Number

65-watt AC adapter 239704-001

Adapter cables

Air adapter cableAuto adapter cable

293204-001293203-001

Carrying cases

Top load leather cases 325817-001 and 325817-002

Top load nylon cases 325815-001 and 325815-002

Nylon case 325814-001



Power cord, three-wire

AustraliaDenmarkEurope/Middle

East/AfricaItaly

246959-011246959-081246959-021

246959-061

JapanKoreaSwitzerlandUnited KingdomUnited States

246959-291246959-AD1246959-AG1246959-031246959-001

Screw Kit (includes the following screws; refer toAppendix C, “Screw Listing,” for more information on screw specifications and usage.)

325529-001

■ Phillips M2.5×3.5 screw■ Phillips M2.5×3.0 screw■ Phillips M2.0×5.0 screw■ Phillips M2.0×4.0 screw■ Phillips M2.0×3.0 screw (silver)■ Phillips M2.0×3.0 screw (black)■ Spring-loaded Torx T8 M2.0×10.0

screw

■ Torx T8 M2.0×8.0 screw■ Torx T8 M2.0×6.0 screw■ Torx T8 M2.0×4.0 screw■ Torx T5 M2.5×4.5 screw■ 4.0-mm socket M2.0×10.0

alignment pin■ M2.0×4.0 security screw

Travel battery carrier 325527-001

Table 3-4Spare Parts: Miscellaneous (not illustrated) (Continued)

Description Spare Part Number


4Removal and Replacement

Preliminaries

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools RequiredYou will need the following tools to complete the removal and replacement procedures:

■ Magnetic screwdriver

■ Torx T8 screwdriver

■ Torx T5 screwdriver

■ Phillips P0 screwdriver

■ Flat-bladed tool

■ 5.0-mm socket

■ 4.0-mm socket

■ Tool kit (includes connector removal tool, loopback plugs, and case utility tool)


Removal and Replacement Preliminaries

4.2 Service ConsiderationsThe following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

✎ As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic PartsUsing excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and ConnectorsCables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

ÄCAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.



4.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, then shut it down.

■ Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. Ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces that have at least one inch of shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, CD-ROM drive, or a diskette drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “Fragile: Handle With Care.”



4.4 Preventing Electrostatic DamageMany electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items from their containers.

■ Always be properly grounded when touching a sensitive component or assembly.



■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

4.6 Workstation PrecautionsUse the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding material (refer to Table 4-2).

■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

■ When using fixtures that must directly contact dissipative surfaces, only use fixtures made of static-safe materials.

■ Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing connectors or test equipment.



4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips.

■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing electrostatic damage includes:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of one-megohm resistance

■ Static-dissipative tables or floor mats with hard ties to the ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

■ Nonconductive plastic bags, tubes, or boxes



■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4-1Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

✎ A Product can be degraded by as little as 700 volts.

Table 4-2Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V


5Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

Torx and Phillips screws are removed during disassembly. There are 55 screws, alignment pins, and standoffs, in 13 different sizes, that must be removed, replaced, and/or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement.

Refer to Appendix C, “Screw Listing,” for detailed information on screw sizes, locations, and usage.


Removal and Replacement Procedures

5.1 Serial NumberReport the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.

Serial Number Location

5.2 Disassembly Sequence ChartUse the chart below to determine the section number to be referenced when removing notebook components.

Table 5-1Disassembly Sequence Chart

Section Description# of Screws Removed

5.3 Preparing the notebook for disassembly

Battery pack 0

Hard Drive 1

Hard drive bezel 6 screws,2 alignment pins



Section Description# of Screws Removed

5.4 Notebook feet 0

5.5 Memory expansion board 1 loosened

5.6 Mini PCI communications board 1 loosened

5.7 LED switch cover 2

5.8 Keyboard 1

5.9 Fan 3

5.10 Heat sink and fan 2 loosened, 4 removed

5.11 Processor 0

5.12 Display assembly 4

5.13 Top cover 13

5.14 Bluetooth wireless device 0

5.15 TouchPad 2

5.16 RTC battery 0

5.17 Speaker/microphone 2

5.18 Switch board 2

5.19 System board 5 screws, 2 standoffs

5.20 Modem board 2

Table 5-1Disassembly Sequence Chart (Continued)



5.3 Preparing the Notebook for Disassembly

Perform the following steps before disassembling the notebook:

1. Turn off the notebook.

2. Disconnect the AC adapter and all external devices.

3. Remove the battery pack by following these steps:

a. Turn the notebook bottom side up with the front facing forward.

b. Slide and hold the battery release latch 1 to the left. The rear edge of the battery pack releases from the notebook.

c. Lift the rear edge of the battery pack up and swing it forward 2.

d. Remove the battery pack.

Removing the Battery Pack

Reverse the above procedure to install the battery pack.

Battery PackSpare Part Number Information

Battery pack, 6 cell, 40 wH 315338-001



4. Remove the hard drive by following these steps:

a. Turn the notebook bottom side up with the left side facing forward.

b. Remove the PM2.5×3.0 screw 1 that secures the hard drive to the notebook.

c. Separate the hard drive bezel 2.d. Use the bezel to slide the hard drive forward 3 to unseat

the hard drive connector from the system board.e. Remove the hard drive.

Removing the Hard Drive

Reverse the above procedure to install the hard drive.

Hard DriveSpare Part Number Information

60 GB40 GB30 GB

325524-001325523-001325522-001



5. Remove the hard drive bezel by following these steps:

ÄCAUTION: The hard drive bezel should only be removed if it is damaged and must be replaced. Unnecessarily removing the hard drive bezel can result in damage to the hard drive bezel and hard drive and loss of information.

✎ The hard drive bezel is included with the hard drive and also in the Miscellaneous Plastics Kit, spare part number 325528-001.

a. Use a flat-bladed tool to press down on the tabs 1 on the hard drive lower bezel.

b. Remove the lower bezel 2 from the hard drive upper bezel.

Removing the Hard Drive Lower Bezel



c. Remove the two Torx T5 M2.5×4.5 screws 1 and the two PM2.5×3.5 screws 2 that secure the hard drive to the hard drive frame.

d. Use a 4.0-mm socket to remove the two M2.0×10.0 alignment pins 3 from the back of the hard drive.

e. Remove the hard drive from the hard drive frame 4.

Removing the Hard Drive from the Hard Drive Frame

f. Remove the two PM2.0×3.0 screws 1 that secure the hard drive upper bezel to the hard drive frame.

g. Remove the upper bezel from the frame 2.

Removing the Hard Drive Upper Bezel



5.4 Notebook FeetThe notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics Kit, spare part number 325528-001. The notebook feet attach to the base enclosure as illustrated below.

Replacing the Notebook Feet



5.5 Memory Expansion Board

1. Prepare the notebook for disassembly (Section 5.3).

2. Turn the notebook bottom side up with the front facing forward.

3. Loosen the PM2.0×4.0 screw 1 that secures the memory expansion compartment cover to the notebook.

4. Lift the rear edge of the cover up and swing it forward 2.

5. Remove the cover.

✎ The memory expansion compartment cover is included in the Miscellaneous Plastics Kit, spare part number 325528-001.

Removing the Memory Expansion Compartment Cover

Memory Expansion BoardsSpare Part Number Information

512 MB DDR256 MB DDR

280875-001280874-001



6. Spread the retaining tabs 1 that secure the memory expansion board to the socket. The board rises up at a 45-degree angle.

7. Pull the board away from the socket at a 45-degree angle 2.

Removing a Memory Expansion Board

Reverse the above procedure to install a memory expansion board.

5.6 Mini PCI Communications Board


2. Turn the notebook bottom side up with the front facing forward.

3. Loosen the PM2.0×4.0 screw 1 that secures the mini PCI compartment cover to the notebook.

Mini PCI Communications BoardsSpare Part Number Information

802.11a/b/g wireless LAN board802.11b/g wireless LAN board

333782-001333781-001



✎ The mini PCI compartment cover on notebook models equipped with a 5-GHz wireless communications device is secured by a M2.0×4.0 security screw. This screw can only be removed using a special security driver.

4. Lift the rear edge of the cover up and swing it forward 2.

5. Remove the cover.

✎ The mini PCI compartment cover is included in the Miscellaneous Plastics Kit, spare part number 325528-001.

Removing the Mini PCI Compartment Cover



6. Disconnect the two antenna cables from the mini PCI communications board. Note that the longer cable 1 connects to the left socket and the shorter cable 2 connects to the right socket.

7. Spread the retaining tabs 3 that secure the mini PCI communications board to the socket. The board rises up at a 45-degree angle.


Removing a Mini PCI Communications Board

Reverse the above procedure to install a mini PCI communications board.



5.7 LED Switch Cover


2. Turn the notebook bottom side up with the rear panel facing forward.

3. Remove the two T8M2.0×8.0 screws that secure the LED switch cover to the notebook.

Removing the LED Switch Cover Screws

4. Turn the notebook top side up with the front facing forward.

5. Open the notebook as far as it will open.

LED Switch CoverSpare Part Number Information

LED switch cover 325512-001



6. Press down on the esc key 1 to reveal the notch 2 in the left side of the LED switch cover.

7. Insert a flat-bladed tool into the notch and lift the left side of the LED switch cover 3.

8. After the left side of the LED switch cover has disengaged from the notebook, swing the LED switch cover up and to the right.

9. Remove the LED switch cover.

Removing the LED Switch Cover

Reverse the above procedure to install the LED switch cover.



5.8 Keyboard


2. Remove the LED switch cover (Section 5.7).

3. Close the notebook and turn it bottom side up with the rear panel facing forward.

KeyboardsSpare Part Number Information

Asia PacificAustraliaBrazilCzech RepublicDenmarkEuropeFranceFrench CanadaGermanyGreeceHong KongHungaryIcelandIndiaInternationalIsraelItalyJapanKorea

325530-371325530-011325530-201325530-221325530-081325530-021325530-051325530-121325530-041325530-151325530-AC1325530-211325530-DD1325530-D61325530-002325530-BB1325530-061325530-291325530-AD1

Latin AmericaThe NetherlandsNorwayPeople’s Republic

of ChinaPolandPortugalRussiaSaudi ArabiaSlovakiaSpainSwedenSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited States

325530-161325530-331325530-091325530-AA1

325530-241325530-131325530-251325530-171325530-231325530-071325530-101325530-111325530-AB1325530-281325530-141325530-031325530-001



4. Remove the T8M2.0×8.0 screw that secures the keyboard to the notebook.

Removing the Keyboard Screw


6. Open the notebook as far as it will open.



7. Lift the rear edge of the keyboard 1.

8. Slide the keyboard toward the display 2 until the notches on the front edge of the keyboard clear the top cover.

9. Swing the front edge of the keyboard up and back 3 until it rests on the display.

Releasing the Keyboard



10. Release the zero insertion force (ZIF) connector 1 to which the pointing stick cable is attached and disconnect the pointing stick cable 2 from the system board.

11. Release the ZIF connector 3 to which the keyboard cable is attached and disconnect the keyboard cable 4 from the system board.

Removing the Keyboard

12. Remove the keyboard.

Reverse the above procedure to install the keyboard.



After the keyboard is removed, the internal memory expansion socket is accessible. Follow these steps to remove a memory expansion board from the internal memory expansion socket:

1. Spread the retaining tabs 1 that secure the memory expansion board to the socket. The board rises up at a 45-degree angle.


Removing an Internal Memory Expansion Board

Reverse the above procedure to install the internal memory expansion board.



5.9 Fan

✎ The fan is also spared with the heat sink, spare part number 325520-001.



3. Remove the keyboard (Section 5.8).

FanSpare Part Number Information

Fan 291266-001



4. Disconnect the fan cable 1 from the system board.

5. Remove the three PM2.0×3.0 screws 2 that secure the fan to the heat sink.

6. Remove the fan.

ÄCAUTION: When installing the fan in the heat sink, make sure the fan cable is not get crimped by the screw next to the cable clip 3. If the cable is crimped and damaged, the fan will not cool the notebook internal components, which could result in damage.

Removing the Fan

Reverse the above procedure to install the fan.



5.10 Heat Sink

✎ The fan is also spared seperately, using spare part number 291266-001.




Heat SinkSpare Part Number Information

Heat sink (includes fan) 325520-001



4. Disconnect the fan cable 1 from the system board.

5. Loosen the two spring-loaded T8 M2.0×10.0 screws 2 that secure the heat sink to the base enclosure.

6. Fold back the insulator material 3 to expose the heat sink screws.

7. Remove the four T8 M2.0×4.0 screws 4 that secure the heat sink to the base enclosure.

Removing the Heat Sink Screws



✎ Note that the four T8 M2.0×4.0 heat sink screws should be removed and installed in the 1, 2, 3, 4 sequence stamped on the heat sink.

Heat Sink Screw Removal and Installation Sequence



8. Lift the front edge of the heat sink until it clears the base enclosure 1.

9. Slide the heat sink forward at an angle 2 and remove it.

Removing the Heat Sink



✎ Each time the heat sink is removed, any thermal grease residue should be carefully cleaned from the heat sink 1 and processor surfaces 2, and new thermal grease should be applied to both surfaces.

Removing the Thermal Grease From the Heat Sink and Processor

Reverse the above procedure to install the heat sink and fan.

5.11 Processor




ProcessorSpare Part Number Information

Intel Pentium-M 1.6 GHzIntel Pentium-M 1.5 GHzIntel Pentium-M 1.4 GHzIntel Pentium-M 1.3 GHz

319777-001319776-001319775-001319774-001



4. Remove the heat sink and fan (Section 5.10).

5. Use a flat-bladed tool to turn the processor locking screw one-quarter turn counterclockwise 1.

6. Lift the processor straight up 2 and remove it.

✎ Note that the gold triangle 3 should be in the lower right corner when installing the processor.

Removing the Processor

Reverse the above procedure to install the processor.



5.12 Display Assembly


2. Disconnect the antenna cables from the mini PCI communications board. Refer to Section 5.6, “Mini PCI Communications Board,” for instructions.



5. Close the notebook and position the notebook so the rear panel faces forward.

6. Remove the two T8M2.0×8.0 screws that secure the hinge covers to the notebook.

Removing the Display Assembly Screws

Display AssemblySpare Part Number Information

12.1-inch TFT XGA with wireless device antennae 325509-001



7. Position the notebook so the front faces forward and open the notebook as far as it will open.

8. Remove the display hinge covers by inserting a flat-bladed tool under the covers and lifting them up.

✎ The hinge covers are included in the Miscellaneous Plastics Kit, spare part number 325528-001.

Removing the Hinge Covers



9. Remove the wireless antenna cables 1 and 2 from the routing channel in the top cover 3.

Removing the Antenna Cables



10. Disconnect the display inverter 1 and video cables 2 from the system board.

11. Remove the two T8M2.0×8.0 screws 3 that secure the display assembly to the base enclosure.

Disconnecting the Display Cables and Removing the Display Assembly Screws

12. Lift the display assembly straight up and remove it.

Reverse the above procedure to install the display assembly.



5.13 Top Cover

✎ When replacing the top cover, determine if a Bluetooth wireless device is installed in the defective top cover. If a Bluetooth wireless device is installed, make sure the device is removed from the defective top cover and installed in the replacement top cover. Refer to Section 5.14, “Bluetooth Wireless Device,” for instructions on replacing a Bluetooth wireless device.




4. Remove the display assembly (Section 5.12).

5. Turn the notebook bottom side up with the rear panel facing forward.

Top CoverSpare Part Number Information

Top cover (includes TouchPad, speaker/microphone, and RTC battery)

325510-001



6. Remove the following screws:

❏ Four T8M2.0×4.0 screws 1 in the battery bay

❏ One T8M2.0×4.0 screw 2 in the hard drive bay

❏ Eight T8M2.0×8.0 screws 3

Removing the Top Cover Screws




8. If present, disconnect the Bluetooth wireless device cable 1 from the system board.

9. Disconnect the RTC battery cable 2 from the system board.

10. Release the ZIF connector 3 to which the TouchPad cable is connected and disconnect the TouchPad cable 4 from the system board.

Disconnecting the Top Cover Cables



11. Lift the rear edge 1 of the top cover until it disengages from the base enclosure.

12. Slide the top cover to the right 2 until the speaker 3 and microphone 4 cables are exposed.

13. Disconnect the speaker and microphone cables from the system board.

14. Remove the top cover.

Removing the Top Cover

Reverse the above procedure to install the top cover.



5.14 Bluetooth Wireless Device

1. Prepare the notebook for disassembly (Section 5.3) and remove the following components:

❏ LED switch cover (Section 5.7)❏ Keyboard (Section 5.8)❏ Display assembly (Section 5.12)❏ Top cover (Section 5.13)

2. Turn the top cover bottom side up with the TouchPad facing forward.

3. Remove the Bluetooth wireless device from the slot in the top cover 1 and device cable from the routing channels in the top cover 2.

Removing the Bluetooth Wireless Device

Reverse the above procedure to install the Bluetooth wireless device.

Bluetooth Wireless DeviceSpare Part Number Information

Bluetooth wireless device 333605-001



5.15 TouchPad

✎ The TouchPad is also included in the Miscellaneous Plastics Kit, spare part number 325528-001.


❏ LED switch cover (Section 5.7)

❏ Keyboard (Section 5.8)

❏ Display assembly (Section 5.12)

❏ Top cover (Section 5.13)


TouchPadSpare Part Number Information

TouchPad with cable and bracket 325513-001



3. Remove the two PM2.0×4.0 screws that secure the TouchPad bracket to the top cover.

Removing the TouchPad Screws

4. Lift the left side of the bracket 1 until it rests at an angle.

5. Slide the bracket to the right 2 and remove it.

Removing the TouchPad Bracket



6. Release the ZIF connector 1 to which the TouchPad cable is attached and disconnect the cable 1 from the TouchPad board.

7. Lift the TouchPad straight up and remove it 3.

Removing the TouchPad

Reverse the above procedure to install the TouchPad.



5.16 RTC Battery

✎ The RTC battery is included in the Miscellaneous Plastics Kit, spare part number 325528-001, and is also included with the top cover, spare part number 325510-001.







3. Slide the RTC battery out of the bracket in the top cover.

Removing the RTC Battery

Reverse the above procedure to install the RTC battery.



5.17 Speaker/Microphone

✎ The speaker/microphone is included in the Miscellaneous Plastics Kit, spare part number 325528-001, and is also included with the top cover, spare part number 325510-001.


❏ LED switch cover (Section 5.7)❏ Keyboard (Section 5.8)❏ Display assembly (Section 5.12)❏ Top cover (Section 5.13)


3. Remove the two PM2.0×4.0 screws 1 that secure the speaker/microphone to the top cover.

4. Remove the speaker/microphone 2 from the top cover.

Removing the Speaker/Microphone

Reverse the above procedure to install the speaker/microphone.



5.18 Switch Board






2. Remove the two PM2.0×3.0 screws 1 that secure the switch board to the system board.

3. Lift up on the middle of the switch board 2 to disconnect it from the system board.

4. Remove the switch board.

Removing the Switch Board

Reverse the above procedure to install the switch board.

Switch BoardSpare Part Number Information

Switch board 325515-001



5.19 System Board

✎ When replacing the system board, ensure that the following components are removed from the defective system board and installed on the replacement system board:■ Memory expansion boards (Section 5.5)■ Mini PCI communications board (Section 5.6)■ Processor (Section 5.11)■ Modem and modem cable (Section 5.18)




❏ Heat sink and fan (Section 5.10)



❏ Switch board (Section 5.16)

2. Position the base enclosure so the rear panel is facing forward.

System BoardSpare Part Number Information

System board 325514-001



3. Remove the following screws:

❏ Two T8M2.0×6.0 screws 1 from the rear panel

❏ One T8M2.0×4.0 screw 2 in the upper right corner of the system board

❏ One T8M2.0×4.0 screw 3 in front of the hard drive bay

❏ One T8M2.0×4.0 screw 4 in the lower left corner of the system board

4. Use a 5.0-mm socket to remove the two M2.0×9.0 standoffs 5 that secure the system board to the base enclosure.

Removing the System Board Screws



5. Remove the grounding tape 1 that grounds the RJ-11 and RJ-45 connectors to the base enclosure.

6. Lift the left side of the system board 2 until the battery connector 3 clears the base enclosure.

7. Slide the system board away from the base enclosure at an angle 4.

Removing the System Board

Reverse the above procedure to install the system board.



5.20 Modem Board




❏ Heat sink and fan (Section 5.10)



❏ Switch board (Section 5.16)

❏ System board (Section 5.19)

2. Turn the system board bottom side up with the rear panel facing forward.

Modem BoardSpare Part Number Information

Modem board, includes modem cable 325521-001



3. Disconnect the modem board cable 1 from the modem board.

4. Remove the two PM2.0×3.0 screws 2 that secure the modem board to the system board.

5. Lift the rear edge of the modem board 3 to disconnect it from the system board.

6. Remove the modem board.

7. If the modem board cable must be replaced, remove the tape 4 that secures the cable to the system board and disconnect the cable 5 from the system board.

✎ The modem cable is included with the modem board and is also included in the Miscellaneous Plastics Kit, spare part number 325528-001.

Removing the Modem Board

Reverse the above procedure to install the modem board.


6Specifications

This chapter provides physical and performance specifications.

Table 6-1Notebook

Dimensions

HeightWidthDepth

2.79 cm27.94 cm23.37 cm

1.1 in.11.0 in.9.2 in.

Weight (varies by configuration)

1.58 kg 3.5 lbs

Stand-alone power requirements

Nominal operating voltage

Maximum operating power

Peak operating powerPower in Standby

modePower in Hibernation

mode

14.8 VDC

40.0 W

50.0 W< 800 mW

< 100 mW

Temperature

OperatingNonoperating

10° to 35° C-20° to 60° C

50° to 95° F-4° to 140° F

Relative humidity (noncondensing)


10% to 90%5% to 95%, 38.7° C (101.6° F) maximum wet bulb temperature


Specifications

Altitude (unpressurized)

Operating (14.7 to 10.1 psia)

Nonoperating (14.7 to 4.4 psia)

0 to 3,048 m

0 to 9,144 m

0 to 10,000 ft

0 to 30,000 ft

Shock


40 G, 2 ms, half-sine240 G, 11 ms, half-sine

Vibration

Operating

Nonoperating

0.5 G zero-to-peak, 10 to 500 Hz, 0.5 oct/min sweep rate

1.0 G zero-to-peak, 10 to 500 Hz, 0.5 oct/min sweep rate

✎ Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures.

Table 6-1Notebook (Continued)


Specifications

Table 6-212.1.0-inch XGA, TFT Display

Dimensions

HeightWidthDiagonal

26.1 cm19.9 cm30.7 cm

10.3 in7.8 in12.1 in

Number of colors up to 16.8 million

Contrast ratio 125:1

Refresh rate 60 Hz

Brightness 130 nit typical AC only (115 nit minimum);70 nit on battery

Pixel resolution

PitchFormatConfiguration

0.264 × 0.264 mm1024 × 768RGB vertical stripe

Backlight CCFT

Character display 80 × 25

Total power consumption

4.00 W

Viewing angle +/- 35° horizontal, +15°/-35° vertical typical


Specifications

Table 6-3Hard Drives

60 GB 40 GB 30 GB

User capacity per drive1 60 GB 40 GB 30 GB

Dimensions

HeightWidthWeight

9.5 mm70 mm99 gm

9.5 mm70 mm99 gm

9.5 mm70 mm99 gm

Interface type ATA-5 ATA-5 ATA-5

Transfer rate

Synchronous (maximum)Security

100 MB/secATA

100 MB/secATA

100 MB/secATA

Seek times (typical read, including setting)

Single trackAverageMaximum

3 ms13 ms24 ms

3 ms13 ms24 ms

3 ms13 ms24 ms

Logical blocks2 117,210,240 78,140,160 58,605,120

Disk rotational speed 5400 rpm 5400 rpm 4200 rpm

Operating temperature 5° to 55° C(41° to

131° F)

5° to 55° C(41° to

131° F)

5° to 55° C(41° to

131° F)

11 GB = 1,073,741,824 bytes.2Actual drive specifications may differ slightly.Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details.


Specifications

Table 6-4External AC Adapter

Weight 0.29 kg 0.65 lb

Power supply

Operating voltageOperating currentOperating frequency rangeMaximum transient

90 to 264 VAC (auto-switching)1.6 A RMS47 to 63 Hx AC4/50 kV

Table 6-56-cell, Primary Li ion Battery Pack

Dimensions

HeightWidthDepthWeight

2.3 cm6.3 cm20.7 cm281 g

0.90 in2.48 in8.15 in0.62 lb

Energy

VoltageAmp-hour capacityWatt-hour capacity

11.1 V3.96 aH40 wH

Temperature


5 to 45° C-20 to 60° C

41 to 113° F-4 to 104° F

Recharge time

System off or in Standby mode

System on (depending on system power consumption)

2 to 3 hours

2 to 5 hours


Specifications

Table 6-66-cell, Travel Li ion Battery Pack

Dimensions

HeightWidthDepthWeight

2.3 cm6.3 cm20.7 cm306 g

0.90 in2.48 in8.15 in0.67 lb

Energy

VoltageAmp-hour capacityWatt-hour capacity

11.1 V3.96 aH40 wH

Temperature


5 to 45° C-20 to 60° C

41 to 113° F-4 to 104° F

Recharge time

System off or in Standby mode

System on (depending on system power consumption)

2 to 3 hours

2 to 5 hours


Specifications

Table 6-7System DMA

Hardware DMA

SystemFunction

DMA0 Available for audio

DMA1* Entertainment audio(default; alternate = DMA0, DMA3, none)

DMA2* Diskette drive

DMA3 ECP parallel port LPT1(default; alternate = DMA0, none)

DMA4 DMA controller cascading (not available)

DMA5* Available for PC Card

DMA6 Not assigned

DMA7 Not assigned

*PC Card controller can use DMA 1, 2, or 5.


Specifications

Table 6-8System Interrupts

Hardware IRQ

SystemFunction

IRQ0 System timer

IRQ1 Keyboard controller

IRQ2 Cascaded

IRQ3 COM2

IRQ4 COM1

IRQ5 Audio (default)*

IRQ6 Diskette drive

IRQ7 Parallel port

IRQ8 RTC

IRQ9 Infrared

IRQ10 System use

IRQ11 System use

IRQ12 Internal point stick or external mouse

IRQ13 Coprocessor (not available to any peripheral)

IRQ14 IDE interface (hard drive and optical drive)

IRQ15 System use

✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.

*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none.


Specifications

Table 6-9System I/O Addresses

I/O Address (hex)

System Function(shipping configuration)

000 - 00F DMA controller no. 1

010 - 01F Unused

020 - 021 Interrupt controller no. 1

022 - 024 Opti chipset configuration registers

025 - 03F Unused

02E - 02F 87334 “Super I/O” configuration for CPU

040 - 05F Counter/timer registers

044 - 05F Unused

060 Keyboard controller

061 Port B

062 - 063 Unused

064 Keyboard controller

065 - 06F Unused

070 - 071 NMI enable/RTC

072 - 07F Unused

080 - 08F DMA page registers

090 - 091 Unused

092 Port A

093 - 09F Unused

0A0 - 0A1 Interrupt controller no. 2


Specifications

I/O Address (hex)


0A2 - 0BF Unused

0C0 - 0DF DMA controller no. 2

0E0 - 0EF Unused

0F0 - 0F1 Coprocessor busy clear/reset

0F2 - 0FF Unused

100 - 16F Unused

170 - 177 Secondary fixed disk controller

178 - 1EF Unused

1F0 - 1F7 Primary fixed disk controller

1F8 - 200 Unused

201 Joystick (decoded in ESS1688)

202 - 21F Unused

220 - 22F Entertainment audio

230 - 26D Unused

26E - 26 Unused

278 - 27F Unused

280 - 2AB Unused

2A0 - 2A7 Unused

2A8 - 2E7 Unused

2E8 - 2EF Reserved serial port

Table 6-9System I/O Addresses (Continued)


Specifications

I/O Address (hex)


2F0 - 2F7 Unused

2F8 - 2FF Infrared port

300 - 31F Unused

320 - 36F Unused

370 - 377 Secondary diskette drive controller

378 - 37F Parallel port (LPT1/default)

380 - 387 Unused

388 - 38B FM synthesizer—OPL3

38C - 3AF Unused

3B0 - 3BB VGA

3BC - 3BF Reserved (parallel port/no EPP support)

3C0 - 3DF VGA

3E0 - 3E1 PC Card controller in CPU

3E2 - 3E3 Unused

3E8 - 3EF Internal modem

3F0 - 3F7 “A” diskette controller

3F8 - 3FF Serial port (COM1/default)

CF8 - CFB PCI configuration index register (PCIDIVO-1)

CFC - CFF PCI configuration data register (PCIDIVO-1)

Table 6-9System I/O Addresses (Continued)


Specifications

Table 6-10System Memory Map

Size Memory Address System Function

640 KB 00000000-0009FFFF Base memory

128 KB 000A0000-000BFFFF Video memory

48 KB 000C0000-000CBFFF Video BIOS

160 KB 000C8000-000E7FFF Unused

64 KB 000E8000-000FFFFF System BIOS

15 MB 00100000-00FFFFFF Extended memory

58 MB 01000000-047FFFFF Super extended memory

58 MB 04800000-07FFFFFF Unused

2 MB 08000000-080FFFFF Video memory (direct access)

4 GB 08200000-FFFEFFFF Unused

64 KB FFFF0000-FFFFFFFF System BIOS


AConnector Pin Assignments

Table A-1RJ-45 Network Interface

Pin Signal Pin Signal

1 Transmit + 5 Unused

2 Transmit – 6 Receive –

3 Receive + 7 Unused

4 Unused 8 Unused

65

43

21 7

8

Maintenance and Service Guide A–1

Connector Pin Assignments

Table A-2RJ-11 Modem


1 Unused 4 Unused

2 Tip 5 Unused

3 Ring 6 Unused

Table A-3Universal Serial Bus


1 +5 VDC 3 Data +

2 Data – 4 Ground

Table A-4S-Video


1 Ground (Y) 3 Y-Luminance (Intensity)

2 Ground (C) 4 C-Chrominance (Color)

124 3

A–2 Maintenance and Service Guide


Table A-5External Monitor


1 Red analog 9 +5 VDC

2 Green analog 10 Ground

3 Blue analog 11 Monitor detect

4 Not connected 12 DDC 2B data

5 Ground 13 Horizontal sync

6 Ground analog 14 Vertical sync

7 Ground analog 15 DDC 2B clock

8 Ground analog

1

6

11

5

10

15

Maintenance and Service Guide A–3


Table A-6Stereo Speaker/Headphone


1 Audio out 2 Ground

21

Table A-7Microphone


1 Audio in 2 Ground

21

A–4 Maintenance and Service Guide

BPower Cord Set Requirements

3-Conductor Power Cord SetThe wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC.

The power cord set received with the notebook meets the requirements for use in the country where the equipment is purchased.

Power cord sets for use in other countries must meet the requirements of the country where the notebook is used. For more information on power cord set requirements, contact an HP authorized reseller or service provider.

General RequirementsThe requirements listed below are applicable to all countries:

■ The length of the power cord set must be at least 5.00 feet (1.5 m) and a maximum of 6.50 feet (2.0 m).

■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.

■ The power cord set must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.

■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the notebook.

Maintenance and Service Guide B–1

Power Cord Set Requirements

Country-Specific Requirements3-Conductor Power Cord Set Requirements

Country Accredited AgencyApplicable Note Number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

Sweden SEMKO 1

Switzerland SEV 1

B–2 Maintenance and Service Guide

Power Cord Set Requirements

United Kingdom BSI 1

United States UL 2

Notes

1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm2

conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm2

conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

3-Conductor Power Cord Set Requirements

Country Accredited AgencyApplicable Note Number

Maintenance and Service Guide B–3

CScrew Listing

This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 325529-001.

Maintenance and Service Guide C–1

Screw Listing

Phillips M2.5×3.0 Screw Location

Table C-1Phillips PM2.5×3.0 Screw

Color Qty. Length ThreadHead Width

Black 1 3.0 mm 2.5 mm 5.0 mm

Where used:One screw that secures the hard drive to the notebook(documented in Section 5.3)

mm

C–2 Maintenance and Service Guide

Screw Listing

Torx T5 M2.5×4.5 and Phillips M2.5×3.5 Screw Locations

Table C-2Torx T5 M2.5×4.5 Screw


Silver 2 4.5 mm 2.5 mm 5.0 mm

Where used:1 Two screws that secure the hard drive to the hard drive frame

(documented in Section 5.3)




Where used:2 Two screws that secure the hard drive to the hard drive frame


mm

mm


Screw Listing

4.0-mm Socket M2.0×10.0 Alignment Pin Locations

Table C-44.0-mm Socket M2.0×10.0 Alignment Pin



Where used:Two alignment pins that secure the hard drive to the hard drive frame (documented in Section 5.3)

mm


Screw Listing

Phillips PM2.0×3.0 Screw Locations

Table C-5Black Phillips PM2.0×3.0 Screw


Black 2 3.0 mm 2.0 mm 4.5 mm

Where used:Two screws that secure the hard drive upper bezel to the hard drive frame (documented in Section 5.3)

mm


Screw Listing

Phillips M2.0×4.0 Screw Locations



Black 6 4.0 mm 2.0 mm 5.0 mm

Where used:1 One screw that secures the memory expansion compartment cover to the

notebook (documented in Section 5.5)2 One screw that secures the mini PCI compartment cover to the notebook


mm


Screw Listing


Table C-6Phillips PM2.0×4.0 Screw (Continued)


Black 6 4.0 mm 2.0 mm 4.5 mm

Where used:Two screws that secure the TouchPad to the top cover(documented in Section 5.15)

mm


Screw Listing


Table C-6Phillips PM2.0×4.0 Screw (Continued)


Black 6 4.0 mm 2.0 mm 4.5 mm

Where used:Two screws that secure the speaker/microphone to the top cover(documented in Section 5.17)

mm


Screw Listing

M2.0×4.0 Security Screw Location

Table C-7M2.0×4.0 Security Screw


Black 1 4.0 mm 2.0 mm 5.0 mm

Where used:One screw that secures the mini PCI compartment cover to the notebook on models equipped with a 5-GHz wireless LAN board(documented in Section 5.6)

mm


Screw Listing


Table C-8Silver Phillips PM2.0×3.0 Screw



Where used:Three screws that secure the fan to the heat sink(documented in Section 5.9)

mm


Screw Listing


Table C-8Silver Phillips PM2.0×3.0 Screw (Continued)



Where used:Two screws that secure the switch board to the system board(documented in Section 5.18)

mm


Screw Listing


Table C-8Silver Phillips PM2.0×3.0 Screw (Continued)



Where used:Two screws that secure the modem board to the system board(documented in Section 5.20)

mm


Screw Listing

Torx T8 M2.0×8.0 Screw Locations



Black 15 8.0 mm 2.0 mm 4.5 mm

Where used:1 Two screws that secure the LED switch cover to the notebook

(documented in Section 5.7)2 One screw that secures the keyboard to the notebook


mm


Screw Listing


Table C-9Torx T8 M2.0×8.0 Screw (Continued)


Black 15 8.0 mm 2.0 mm 4.5 mm

Where used:Two screws that secure the display hinge covers to the notebook(documented in Section 5.12)

mm


Screw Listing




Black 15 8.0 mm 2.0 mm 4.5 mm

Where used:Two screws that secure the display assembly to the notebook(documented in Section 5.12)

mm


Screw Listing




Black 15 8.0 mm 2.0 mm 4.5 mm

Where used:Eight screws that secure the top cover to the notebook(documented in Section 5.13)

mm


Screw Listing

Spring-Loaded Torx T8 M2.0×10.0 Screw Locations

Table C-10Spring-Loaded Torx T8 M2.0×10.0 Screw



Where used:Two screws that secure the heat sink to the notebook(documented in Section 5.10; screws and springs secured to heat sinkby c-clip)

mm


Screw Listing




Black 12 4.0 mm 2.0 mm 4.5 mm

Where used:Four screws that secure the heat sink to the notebook(documented in Section 5.10)

mm


Screw Listing




Black 12 4.0 mm 2.0 mm 4.5 mm

Where used:Five screws that secure the top cover to the notebook(documented in Section 5.13)

mm


Screw Listing




Black 12 4.0 mm 2.0 mm 4.5 mm

Where used:Three screws that secure the system board to the notebook(documented in Section 5.19)

mm


Screw Listing




Black 2 6.0 mm 2.0 mm 4.5 mm

Where used:Two screws that secure the system board to the notebook(documented in Section 5.19)

mm


Screw Listing

5.0-mm Socket M2.0×9.0 Standoff Locations

Table C-135.0-mm Socket M2.0×9.0 Standoff



Where used:Two standoffs that secure the system board to the base enclosure (documented in Section 5.19)

mm


Index

AAC adapter

spare part number 3–11specifications 6–5

advanced port replicator, spare part number 3–10

air adapter cable, spare part number 3–11

antenna cabledisconnecting 5–12routing 5–30

application key 1–13audio line-out jack

location 1–12audio troubleshooting 2–25auto adapter cable, spare part

number 3–11

Bbase enclosure, spare part

number 3–7battery bay 1–17battery light 1–9battery pack

removal 5–4spare part number 3–7, 5–4

battery release latch 1–17battery specifications 6–5, 6–6Bluetooth wireless device

removal 5–36spare part number 3–5,

5–36Bluetooth wireless device

cable, disconnecting 5–34bottom components 1–16

Ccables, service considerations

4–2caps lock key 1–13caps lock light 1–15carrying case, spare part

numbers 3–11CD-ROM drive

OS loading problems 2–24spare part number 3–10

CD-ROM/CD-RW combination drive, spare part number 3–10

CD-RW drive, spare part number 3–10

common port replicator, spare

Maintenance and Service Guide Index–1

Index

componentsbottom 1–16front 1–9keyboard 1–13left side 1–11rear panel 1–11right side 1–9top 1–14

Computer SetupAdvanced Menu 2–5File Menu 2–3overview 2–1Security Menu 2–4

connector pin assignmentsexternal monitor connector

A–3headphone jack A–4microphone jack A–4modem connector A–2monitor connector A–3network connector A–1RJ-11 jack A–2RJ-45 jack A–1speaker jack A–4S-Video A–3USB connector A–2

connectors, service considerations 4–2

cursor control keys 1–13

Ddesign overview 1–18diagnostics

configuration information 2–7

test information 2–8

Diagnostics for Windows 2–1, 2–7

disassembly sequence chart 5–2

diskette driveOS loading problems 2–23spare part number 3–10

display assemblyremoval 5–28spare part number 3–3,

5–28specifications 6–3

display cables, disconnecting 5–31

display hinge cover, removal 5–29

display lid switch 1–14display release latch 1–9DMA specifications 6–7docking connector 1–17docking station,

troubleshooting 2–18drives, preventing damage 4–3DVD-ROM drive

OS loading problems 2–24spare part number 3–10

Eelectrostatic discharge 4–4,

4–7exhaust vent 1–10, 1–11external monitor connector

location 1–11pin assignments A–3

Index–2 Maintenance and Service Guide

Index

Ffan


5–20features 1–6feet locations 5–8Fn key 1–13front components 1–9function keys 1–13

Ggrounding equipment and

methods 4–6

Hhard drive

OS loading problems 2–20removal 5–5spare part numbers 3–7,

3–10, 5–5specifications 6–4

hard drive activity light 1–14hard drive bay 1–10, 1–16hard drive bezel, removal 5–6hard drive retention screw

1–16headphone jack

pin assignments A–4heat sink


5–22

II/O address specifications 6–9illustrated parts catalog 3–1

infrared port 1–12intake vent 1–17internal keypad 1–13interrupt specifications 6–8

Kkeyboard

components 1–13removal 5–15spare part numbers 3–5,

5–15troubleshooting 2–28

LLED switch cover


5–13left side components 1–11

Mmass storage devices 3–10memory expansion board

removal 5–9, 5–19spare part numbers 3–7,

5–9memory expansion

compartment 1–17memory expansion

compartment cover, removal 5–9

memory map specifications 6–12

microphone 1–9microphone cable,

disconnecting 5–35


Index

microphone input jacklocation 1–12

microphone jackpin assignments A–4

Microsoft Windows logo key 1–13

mini PCI communications board

removal 5–10spare part numbers 3–7,

5–10mini PCI communications

compartment cover, removal 5–10

mini PCI compartment 1–17Miscellaneous Plastics Kit

components 3–8spare part number 3–3, 3–9

models 1–2modem board


5–46modem connector


modem, troubleshooting 2–30monitor connector


mute button 1–15

Nnetwork connector

location 1–12pin assignment A–1

network, troubleshooting 2–30nonfunctioning device,

troubleshooting 2–18, 2–27notebook specifications 6–1num lock key 1–13num lock light 1–14

Ooperating system loading,

troubleshooting 2–19optical drive, spare part

numbers 3–10

Ppacking precautions 4–4parts catalog 3–1password, clearing 1–8PC Card eject button 1–12PC Card slot 1–12plastic parts 4–2pointing device,

troubleshooting 2–29pointing stick 1–15pointing stick buttons 1–15port replicators 3–10power button 1–15power connector 1–12power cord, spare part

numbers 3–12power management features

1–8power, troubleshooting 2–12power/Standby light 1–9processor

removal 5–26spare part numbers 3–7,

5–26


Index

QQuick Launch buttons 1–14

Rreal time clock battery cable,

disconnecting 5–34real time clock battery,

removal 5–40rear panel components 1–11removal

preliminaries 4–1procedures 5–1

replacementpreliminaries 4–1procedures 5–1

right side components 1–9RJ-11 jack


RJ-45 jacklocation 1–12pin assignments A–1

RTC battery cable, disconnecting 5–34

RTC battery, removal 5–40

SScrew Kit, spare part number

3–12scroll lock light 1–15Secure Digital (SD) slot 1–12security cable slot 1–10serial number 3–1, 5–2service considerations 4–2speaker 1–12speaker cable, disconnecting

5–35

speaker jackpin assignments A–4

speaker/microphone, removal 5–41

specificationsAC adapter 6–5battery 6–5, 6–6display 6–3DMA 6–7hard drive 6–4I/O addresses 6–9interrupts 6–8memory map 6–12notebook 6–1

static shielding materials 4–7stereo speaker jack

pin assignments A–4S-Video connector

pin assignments A–3S-Video out jack

location 1–11switch board


5–42system board


5–43system memory map 6–12

Tthermal grease replacement

5–26tools required 4–1top components 1–14


Index

top coverremoval 5–32spare part number 3–5,

5–32TouchPad

location 1–15removal 5–37spare part number 3–5,

5–37TouchPad bracket, removal

5–38TouchPad buttons 1–15TouchPad cable,

disconnecting 5–34, 5–39transporting precautions 4–4travel battery carrier, spare

part number 3–12travel battery connector 1–17troubleshooting

audio 2–25Computer Setup 2–2Diagnostics for Windows

2–7docking station 2–18flowcharts 2–10

keyboard 2–28modem 2–30network 2–30nonfunctioning device

2–18, 2–27operating system loading

2–19overview 2–1pointing device 2–29power 2–12video 2–16

Uuniversal serial bus (USB)

connectorlocation 1–12pin assignments A–2

USB MultiBay cradle, spare part number 3–10

Vvideo troubleshooting 2–16volume buttons 1–15

Wwireless on/off light 1–9workstation precautions 4–5


Maintenance and Service Guideh10032. · Maintenance and Service Guide HP Compaq Notebook nc4000...

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