Maintaining Relationships Maintaining Relationships with Employeeswith Employees

Chapter 10Chapter 10

Organizing the CompanyOrganizing the Company

Organizational StructureOrganizational Structure Basic ConceptsBasic Concepts

DelegationDelegation Span of managementSpan of management SpecializationSpecialization

Organizational ProblemsOrganizational Problems

Organizing a BusinessOrganizing a Business

Types of AuthorityTypes of Authority Line organizationLine organization Line-and-staff organizationLine-and-staff organization Informal organizationInformal organization

Organizing by ActivitiesOrganizing by Activities Organizational ChartOrganizational Chart TeamsTeams

Problem-solvingProblem-solving Self-managingSelf-managing Cross-functionalCross-functional

Human ResourcesHuman Resources

DefinitionDefinition Is it really that important?Is it really that important? Three componentsThree components

LeadingLeading CommunicatingCommunicating MotivatingMotivating

LeadershipLeadership

Which style is the best?Which style is the best?

CommunicatingCommunicating

The processThe process BarriersBarriers

Managerial authorityManagerial authority TerminologyTerminology Poor listeningPoor listening

How to Improve CommunicationHow to Improve Communication VideoconferencingVideoconferencing

MotivatingMotivating

DefinitionDefinition Performance= Ability x MotivationPerformance= Ability x Motivation Why motivate them?Why motivate them?

Attract potential employeesAttract potential employees Improve performanceImprove performance Retain good employeesRetain good employees

How to motivate employees?How to motivate employees?

MotivatingMotivating

Ways to Improve MotivationWays to Improve Motivation Quality circlesQuality circles Zero-defect approachZero-defect approach Job enrichmentJob enrichment Variable work schedulesVariable work schedules

FlextimeFlextime Job splittingJob splitting

Job sharingJob sharing MONEY?!MONEY?!

Evaluating EmployeesEvaluating Employees

Performance evaluationPerformance evaluation How can they be used?How can they be used? What should they do?What should they do?

Counseling EmployeesCounseling Employees

CounselingCounseling Job-Related AreasJob-Related Areas

Health and SafetyHealth and Safety Retirement/TerminationRetirement/Termination StressStress DisciplineDiscipline

Personal ProblemsPersonal Problems Handling Employee ComplaintsHandling Employee Complaints

Imposing DisciplineImposing Discipline

Self-disciplineSelf-discipline Enforcing DisciplineEnforcing Discipline

Positive disciplinePositive discipline Series of stepsSeries of steps Judicial due processJudicial due process

UnionsUnions

LawsLaws National Labor Relations ActNational Labor Relations Act Union shop/right to work lawsUnion shop/right to work laws

Dealing with UnionsDealing with Unions Why do employees want unionization?Why do employees want unionization? Retain consultant or lawyerRetain consultant or lawyer

UnionsUnions

Preparing for BargainingPreparing for Bargaining Collecting necessary informationCollecting necessary information

BargainingBargaining Bargaining issuesBargaining issues Management prerogatives clauseManagement prerogatives clause

Abiding by AgreementAbiding by Agreement

Terminating EmployeesTerminating Employees

Employment at WillEmployment at Will Declining ideologyDeclining ideology Documentation!!Documentation!!