Main Menu Quit The Leader in Law Enforcement, Emergency Response, Military, and Public Health Alert...
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Transcript of Main Menu Quit The Leader in Law Enforcement, Emergency Response, Military, and Public Health Alert...
Main MenuMain Menu
QuitQuit
The Leader in Law Enforcement, Emergency Response, Military, and Public Health
Alert Notification…
StartStart
Alert Notification System
1-800-323-3639 ext 3717
Main MenuMain Menu
Select The CityWatch Solution to Review
1Outbound Messaging
9Detailed Call
Reporting
7Automated
Surveys
5MassEmail
6Conference
Calling
#CityNet
8System
Configuration
4Multi-Line
Faxing
ExitExit
*ESRI GISMapping
2Inbound
Messaging
0CityWatch Customers
3Network/WEB
Access
1-800-323-3639 ext 3717
Main MenuMain Menu
Outbound BroadcastsCityWatch Broadcasts allow you to reach hundreds of Telephone, Fax, Pager (voice/text), Email, and TDD-TTY locations in minutes…
Applications Health Alerts Hazmat Alerts Lost Children Weather Warnings Bio-Terrorism Military Nuclear Homeland Defense Special Needs Personnel Call-Ups
Broadcast Types Voice Fax Pager Survey Email Team Builder TTY- TTD Conference Next >Next >
Broadcast Options Immediate Delivery Scheduled Delivery After-hours Priority Multiple Simultaneous Secured
Main MenuMain Menu
Different Scenarios based on List User Selectable Broadcast Types Auto-Copy broadcast to Email Address Auto-Copy broadcast to Cell Phone and Pagers Multiple Main Messages Redo Broadcasts to Complete\Non-Complete members Use External Database for Out Call Automatic Retry to Busy\Ring No Answer Numbers Call Escalation to Multiple Numbers per Member Multi-Lingual Options Priority Call Sorting User Restrictions
Broadcast Features
< Prev< PrevAccess CityWatch Via any Telephone – LAN/WAN Workstation – Remote Dial-up - or by the Internet…
Main MenuMain Menu
Voice Broadcasts Unlimited Broadcast Lists Activate Numerous Broadcasts\Scenarios simultaneously Selectable Attempts per Broadcast Priority Broadcast Call Escalation
Office, Home, Cell, Pager… Multiple Calling Scenarios
Live Answer, Machine Delivery, Secure Broadcast, Team Builder, Multi-Lingual Main Messages Call from GIS Mapping generated Data;
CityWatch Mapping, Microsoft MapPoint, ESRI, ArcInfo Use External Data Sources for Calling;
Access, Excel, dBase, SQL Server, Oracle, E911, etc… Send Copy to Email, Pager and Cell Phones automatically < Prev< Prev
Main MenuMain Menu
Fax Broadcast / Fax-On-Demand Unlimited Broadcast Lists Automatic Customized Fax Cover Page To Each Destination Multi-Line Simultaneous Faxing Activate Numerous Broadcasts\Scenarios Simultaneously Automatic Call Retry on Busy - No Answer Priority Broadcast Use External Data Sources for Calling;
Access, Excel, dBase, SQL Server, Oracle, E911, etc… Send Copy of Fax to all Destinations Email Address as TIF.
attachment CityWatch Can Support Unlimited Multiple Fax Lines
< Prev< Prev
Main MenuMain Menu
Pager Broadcasts Pager Display digits custom for each broadcast Select from unlimited Broadcast Lists Activate Numerous Broadcasts\Scenarios Simultaneously Up to Nine Attempts per Broadcast Priority Broadcast Send Notifications to Alpha and Numeric Pagers Send Notifications To Text Based Cell Phones Use External Data Sources for Calling;
Access, Excel, dBase, SQL Server, Oracle, E911, etc… Send Copy to Email and Cell Phones automatically
< Prev< Prev
Main MenuMain Menu
Email Broadcasts Automatically Sends Text Messages To Email Addresses Converts Voice Broadcast Message to standard .wav file and
attached to email message that can be played by any multi-media equipped pc.
Supports virtually any email system Exchange, Lotus Notes, POP3, IMAP, etc…
Recipients Inbox;
< Prev< Prev
Main MenuMain Menu
Fax Broadcast / Fax-On-Demand Multi-Line Fax Broadcasts Multi-Line Fax-On-Demand
Single Call and Call Back options Unlimited Fax Mailboxes
Port Configurable to Answer as Fax Machine Unlimited Fax Ports/Lines Custom Fax Applications with IVR Option Fax and Email Broadcast Reports
CityWatchMinneapolis Police
Main MenuMain Menu
Surveys Unlimited Questions Per Survey Unlimited Surveys Survey may be Inbound, Outbound, or both Secure Surveys Detailed Reports Single/Multiple Digit Responses. Export Data;
Excel, Word…
< Prev< Prev
Main MenuMain Menu
Team Builder
Send Broadcast to Build a Team
To Fill Specific Positions Call Escalate
Office, Home, Cell, Pager… Call Based on Priority Secure Calling Personnel Can Enter ETA Times Accept or Decline request Use Multiple Lists (Member Table and External) System stops calling when Number of Team Members
reached. Comprehensive Call Report
< Prev< Prev
Main MenuMain Menu
TTD – TTY Broadcast Multi-Line delivery to TTD-TTY devices Use any system Port to deliver TTD message Record TTD Message from any TTD compatible
device. Complete Broadcast Reports
< Prev< Prev
Main MenuMain Menu
Email Features Support for Most Email systems
Exchange, Lotus Notes, POP3, Internet Mail…
Broadcasts Send Broadcasts to Email Addresses Only Copy Voice, Fax and Pager Broadcasts to Email Addresses Send Text Messages to Emails, Cell Phones and Alpha
Pagers
Reporting Receive Broadcast Reports via Email, Fax, or Printer
Main MenuMain Menu
Conferencing Allows CityWatch to be your Conference Bridge Create a Conference just like a broadcast using pre-
defined lists Quick conference team building. Enter Numbers on the fly Security Code Controlled access to a Conference Inbound and Outbound conferences Up to 32 Active Conference lines. Multiple simultaneous Conferences\Broadcasts
< Prev< Prev
Main MenuMain Menu
Inbound Community Message Center: Answer calls by time of day and Holiday Port Group Setting to answer with different messages Single digit call routing for;
Community Bulletin Boards, Departmental Routing… Create and Store Up To 50,000 Informational Categories
Send and Receive Voice Messages with Message Notification
Custom Applications (see IVR) Access Surveys and Broadcasts by Calling Into the system Class of Service restrictions Create and Use Up to 50,000 Voice Mailboxes Can Perform Immediate Call Transferring to Live Assistance
Main MenuMain Menu
Reporting Comprehensive Reporting system Over 26 Standard Reports for;
Call Detail Inbound, Outbound Mailbox Activity Broadcast Reports. Summary, Detail, Chart Survey Reports
All Reports Selectable by Date Range Access Reports From any Client running CityWatch
DataManager Export Report Data to virtually any data format Email, Printer, and Fax Report delivery
Main MenuMain Menu
CityNet (Available Version 2.0)
Increase Capacity with CityNet Capacity-On Demand Use Remote Systems Resources for Large Broadcasts
Install Multiple Systems on LAN, WAN or VPN Can Expand to Virtually Unlimited Ports/Lines Options for Redundancy – Data and Messages Single Database Options Reporting Back to Originating System
CityWatchMinneapolis Police
CityWatchHennepin County
CityWatchSt. Paul Fire
CityWatchHennepin County
Duluth
Virtually Private Network
or LAN/WAN
Main MenuMain Menu
Configurations
Base Systems Tower or Rack Mount Computers. (or customer supplied) Industrial Based Computer Hardware Pentium Processors, 512K RAM, 60 GB Drive, Tape Backup, 17
Monitor, Printer, Windows 2000, Remote Access Modem and software, RAID.
Line Card Options 4 Port Intel Voice and FAX Card 12 Port Intel Voice Card 24 Port Intel T1 Card 32 Channel Conference Card (Optional) 10\100 NIC Card (Includedl) Up to 96 Ports In a Cabinet (any card combination)
Remote Service Bureau (everything housed at AVTEX location.
Main MenuMain Menu
Mapping Geo-coded data and street level mapping provides the most accurate
calling available Use ESRI Maps and virtually any Data With 50,000 records, start calling in as little as 60 seconds Multiple Selection Tools View Data Before Calling Integrated with CityWatch;
Select area Record Message Start Calling
Use From Any PC on the network AVTEX Can Supply Geo-coded Household/Business Data or Customer can Supply Data. (E911 Data – Utility Data - etc…)
Main MenuMain Menu
Partial CityWatch Customer List…
Law Enforcement – Emergency Management:
City of Phoenix AZ City of Oakland, CA XCEL Nuclear Facility
Prince William County, VA Rockland County, NY EOC St. Petersburg, FL
Alliance Nuclear Ft. Lauderdale, FL Solano County, CA
Plano, TX Norfolk, VA Portland, ME
Halifax, Nova Scotia Monrovia, CA Des Moines, IA
Topeka, KS Knoxville, TN Mount Pleasant, SC
The National Communications System (Homeland Security) The INS
Military:
Fort Meade, Maryland Fort Stewart, Georgia Ft Myer - Fort McNair
Public Health Agencies:
Alabama State Dept. of HealthMinnesota State Dept. of Health Oklahoma State Dept. of Health
*** Call AVTEX for Additional CityWatch References…
Main MenuMain Menu
Call Lists Unlimited Call Lists Unlimited Members Per List Each List can be Different Broadcast Scenario Selectable Number of Attempts Selectable Timer Between Call Intervals Combine Multiple Lists For a Single Notification
Member Lists and External Fax Cover Page Setting 5 Broadcast Templates
BackBack
Main MenuMain Menu
Full System Access Via:The WebAny Network WorkstationAny Remote Telephone…
WEBCALL
CityWatch WebCall Interface
CityWatch Network Interface
Main MenuMain Menu
Interactive Voice Response (IVR)
1. Select Function
2. Fill In Parameters
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