1. 1. Anger Management
2. 2. What is Anger? Anger is "an emotional state that varies in intensity from mild irritation to intense fury and rage."
3. 3. Expression of Anger By speaking/words Eyes contact Body language/Body gesture Making noises or firm voice
4. 4. When you are ANGRY and UPSET remember 1-2-3 TURTLE
5. 5. 1 Go inside your shell THINK before you ACT Take a Time Out
6. 6. Time to RELAX Calm yourself down 2 Take 3 Deep Breaths
7. 7. Think of a good solution 3 Walk Away
8. 8. Emotional Symptoms Feel like crying Want to yell Short with others Anxious Sad Guilty Resentful Lose sense of humor
9. 9. Physical Symptoms Increase heart rate Muscle tension Sweating/ Feeling Hot Faster breathing Headache Shaking or trembling Stomachache Grinding of teeth
10. 10. CAN ANGER BE A POSITIVE? Although anger is often viewed as a negative feeling, it can be used in a positive way Anger provides cues that there is a problem Anger provides energy and can help motivate action Anger encourages the expression of feelings
11. 11. How much expression of Anger effects the team work Use of energy/ mental occupation Positive and Negative Effect on efficiency It quickly override logical thinking The emergence and expression of a fear can provide the spark that move the team from lifeless to alert
12. 12. Critique vs Criticism
13. 13. Critique A critique gives a critical assessment A critique is a systematic analysis Its main purpose is not informational, but analytic and persuasive Person who highlights positive points Assessment and evaluation
14. 14. Criticism Criticism may not be agreeable. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things. - Winston Churchill Negative pointing out Censure or Denigration
15. 15. Constructive vs. Destructive Criticism Constructive Criticism Destructive Criticism Intends to educate Intends to embarrass Related to the work Feels like a personal attack Helps build on an idea Tears down an idea Makes the outcome better Makes the person feel worse Is intelligent and calculated Includes rapid-fire and random responses Comes along to help Tries to take over
16. 16. Level of respect has to be maintained It should be within the norms and rule of law Lack of engagement
17. 17. Recommendations Identify the type of emotion like; mad, glad, sad, afraid Use word we not you Create trust and confidence Become leader not manager Generate conducive work environments and space to express emotions Put yourself in others shoes Implement on the theory Y not X