MAHESH DHARMADASA Managing Human Resources MBA …student.bms.lk/GDM/48/Slides/Slides/MP/Chapter...
Transcript of MAHESH DHARMADASA Managing Human Resources MBA …student.bms.lk/GDM/48/Slides/Slides/MP/Chapter...
Managing Human ResourcesBohlander • Snell 14th edition
PowerPoint Presentation by Charlie Cook
The University of WestAlabama
MANAGING PEOPLE
Introduction to Human Resource
Management
MAHESH DHARMADASAMBA (Leicester) PGD (Aston) MCMI (UK) MCIM (UK) BA Hons (Kent)
Director - Nawaloka Group
Director – RAD Productions
Director – Bakes by Bella café
Email: [email protected]
1
2–2
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–3
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–4
• Human
• Resource
: refer to the skilled workforce in the organization.
: refer to limited availability or scarce.
• Management : refer to maximize or proper utilization and makebest
use of limited and a scarce resource.
Human resource management is the process of proper and maximize
utilization of available limited skilled workforce. The core purpose of
the human resource management is to make efficient use of existing
human resource in the organization.
Introduction to HRMWhat is Human Resource management (HRM):
2–5
Human Resource Management (HRM) is the function within an
organization that focuses on recruitment of, management of, and
providing direction for the people who work in the organization.
HRM is the Managerial utilization of the Efforts, Knowledge,
Capabilities & Committed Behaviors which people contribute to an
Authoritatively Co-ordinated Human Enterprise as part of an
Employment Exchange to carryout work, tasks in a way which enables
the enterprise to continue in to the future.
Introduction to HRMWhat is Human Resource management (HRM):
2–6
Human resource management (HRM), also called personnel
management , consists of all the activities undertaken by an enterprise
to ensure the effective utilization of employees toward the attainment
of individual, group, and organizational goals.
Introduction to HRMWhat is Human Resource management (HRM):
2–7
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–8
Frederick Taylor, known as the father of scientific management, played
a significant role in the development of the personnel function in the
early 1900s.
In his book, Shop Management, Taylor advocated the "scientific"
selection and training of workers. He also pioneered incentive systems
that rewarded workers for meeting and/or exceeding performance
standards.
Although Taylor's focus primarily was on optimizing efficiency in
manufacturing environments, his principles laid the ground-work for
future HRM development.
Introduction to HRMorigin of HRM:
2–9
Study of Work Efficiency at the Hawthorne works of the Western
Electric Company During 1924 – 1932 which realized that people are
more sensitive towards the attention paid to them and the work place
relationships than the work place physical conditions.
This realized the importance of “People oriented Management” for the
first time hence given more value for the people factor than the task.
Introduction to HRMorigin of HRM:
2–10
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–11
Introduction to HRMMilestones of HRM:
1890-1910
Frederick Taylor develops his ideas on scientific management. Taylor advocates
scientific selection of workers based on qualifications and also argues for incentive-
based compensation systems to motivate employees.
1910-1930
Many companies establish departments devoted to maintaining the welfare of
workers. The discipline of industrial psychology begins to develop. Industrial
psychology, along with the advent of World War I, leads to advancements in
employment testing and selection.
1930-1945
The interpretation of the Hawthorne Studies' begins to have an impact on
management thought and practice. Greater emphasis is placed on the social and
informal aspects of the workplace affecting worker productivity. Increasing the job
satisfaction of workers is cited as a means to increase their productivity.
2–12
Introduction to HRMMilestones of HRM:
1945-1965
In the U.S., a tremendous surge in union membership between 1935
and 1950 leads to a greater emphasis on collective bargaining and
labor relations within personnel management. Compensation and
benefits administration also increase in importance as unions
negotiate paid vacations, paid holidays, and insurance coverage.
1965-1985
The Civil Rights movement in the U.S. reaches its apex with passage
of the Civil Rights Act of 1964. The personnel function is dramatically
affected by Title VII of the Civil Rights Act , which prohibits
discrimination on the basis of race, color, sex, religion, and national
origin. In the years following the passage of the CRA, equal
employment opportunity and affirmative action become key human
resource management responsibilities.
2–13
Introduction to HRMMilestones of HRM:
1985-present
Three trends dramatically impact HRM.
The first is the increasing diversity of the labor force, in terms of age,
gender, race, and ethnicity. HRM concerns evolve from EEO and
affirmative action to "managing diversity."
A second trend is the globalization of business and the accompanying
technological revolution. These factors have led to dramatic changes in
transportation, communication, and labor markets.
The third trend, which is related to the first two, is the focus on HRM as
a "strategic" function. HRM concerns and concepts must be integrated
into the overall strategic planning of the firm in order to cope with rapid
change, intense competition, and pressure for increased efficiency.
2–14
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–15
Introduction to HRM
on
Scope of HRM:
The scope of Human Resource Management refers to all the activities
that come under the area of Human Resource Management.
Key Areas of HRM ;
Human Resource Planning
Job Analysis & Design
Recruitment & Selection
Orientation & Induction
Training & Development
PerformanceAppraisals
Compensation & Remunerati
Employee Motivation
Employee Welfare
Employee Health & Safety
2–16
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–17
Introduction to HRMFunctions of HRM:
Human Resource Planning
A Process in which , an organization attempts to estimate thedemand
for labor and evaluate the size, nature & sources of supply which will be
required to meet the demand of the organization.
Job Analysis & Design
The process of describing the nature of a job and specifying the human
requirements, such as skills, and experience needed to perform it.The
relevant jobs will be designed accordingly.
2–18
Introduction to HRMFunctions of HRM:
Recruitment & Selection
Recruiting is the personnel function that attracts qualified applicants to fill
job vacancies. In the selection function, the most qualified applicants are
selected for hiring from among those attracted to the organization by the
recruiting function.
Orientation & Induction
The first step toward helping a new employee adjust himself to the new
job and the employer. This will facilitate the employee to get familiar to
the corporate culture and environment.
2–19
Introduction to HRMFunctions of HRM:
Training & Development
The training and development function gives employees the skills and
knowledge to perform their jobs effectively. In addition to providing
training for new or inexperienced employees, organizations often provide
training programmes for experienced employees whose jobs are
undergoing change. Large organizations often have development
programmes which prepare employees for higher level responsibilities
within the organization.
2–20
Introduction to HRMFunctions of HRM:
PerformanceAppraisals
Monitors employee performance to ensure that it is at acceptable levels.
Human resource professionals are usually responsible for developing
and administering performance appraisal systems, which ensures that
the actual employee behavior / performance happened according to
planned expectations.
2–21
Introduction to HRMFunctions of HRM:
Compensation & Remuneration
Determining how much employees should be paid for performing certain
jobs. Pay is obviously related to the maintenance of human resources.
Since it is a major cost to many organizations, it is a major consideration
in Human Resource Management.
2–22
Introduction to HRMFunctions of HRM:
Employee Motivation
Creating a hidden force with in the employee which will change the
performance behavior of individuals as a result. This can be “Intrinsic” or
“Extrinsic”.
2–23
Introduction to HRMFunctions of HRM:
Employee Welfare
Welfare includes anything (Services, Facilities, Assistance) that is done
for the comfort and improvement of employees and is provided over and
above the wages. Welfare helps in keeping the morale and motivation of
the employees high so as to retain the employees for longer duration.
2–24
Introduction to HRMFunctions of HRM:
Employee Health & Safety
A cross-disciplinary area concerned with protecting the safety, healthand
welfare of people engaged in work or employment. The goal of all
occupational health and safety programs is to foster a safe work
environment.
As a secondary effect, it may also protect co-workers, family members,
employers, customers, suppliers, nearby communities, and other
members of the public who are impacted by the workplace environment.
2–25
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–26
Introduction to HRMKey Responsibilities of HR Manager:
To act as an internal change agent and consultant.
To initiate change and act as an expert and facilitator.
To keep communication lines open between the HRD
function and individuals and groups both within and outside
the organization.
To identify and evolve HRD strategies in consonance with
overall business strategy.
To facilitate the development of various organizational
teams and their working relationship with other teams and
individuals.
To try and relate people and work so that the organization
objectives are achieved effectively and efficiently.
To diagnose problems and to determine appropriate
solution particularly in the human resources areas.
2–27
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–28
Introduction to HRMHRM Vs Personnel Management (PM):
Personnel Management is thus basically an administrative record-keeping
function, at the operational level. Personnel Management attempts to maintain
fair terms and conditions of employment, while at the same time, efficiently
managing personnel activities for individual departments etc.
Human Resource Management is concerned with the development and
implementation of people related strategies, which are integrated with
corporate strategies, and ensures that the culture, values and structureof
the organization, and the quality, motivation and commitment of its
members contribute fully to the achievement of its goals.
2–29
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–30
Introduction to HRMHuman Resource Development (HRD):
HRD concept was first introduced by Leonard Nadler in 1969 in a conference in
US. “He defined HRD as those learning experience which are organized, for a
specific time, and designed to bring about the possibility of behavioral change”.
According to M.M. Khan, "Human resource development is the across
of increasing knowledge, capabilities and positive work attitudes of all
people working at all levels in a business undertaking."
2–31
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–32
Introduction to HRMHuman Capital Management:
'The stock of accumulated knowledge, skills, experience, creativity and other
relevant workforce attributes' and suggest that human capital management
involves 'putting into place the metrics to measure the value of these attributes
and using that knowledge to effectively manage the organization'.
2–33
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–34
Introduction to HRMTalent Management:
Talent Management is about identifying a person's natural
skills, talent, personality and traits, by realizing that each
person has a certain talent suited to a specific job profile.
Simply it is a business practice that manage the planning,
acquisition, development, retention and growth of talent in
order to achieve business goals with optimized overall
performance.
Talent management has two challenges to face;
I. Finding new talent to fit in to the required job
description.
II. Retaining existing employees.
2–35
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–36
Introduction to HRMKnowledge Management:
Knowledge Management is Capturing, organizing, and storing knowledge and
experiences of individual workers and groups within an organization and making
this information available to others in the organization.
Knowledge management is the systematic approach to getting an
organization to make the best possible use of its intellectual capital in
order to sustain competitive advantage.
2–37
Introduction to HRMKnowledge Management:
How to create a learning organization by effectively managing knowledge?
Four steps to be followed
i. Effective Documentation (processing and storing data)
ii. Establishing connectivity / communication through LAN/WAN/INTERNET
iii. Dissemination (proper sharing of information among employees)
iv. Feedback and continual improvement.
2–38
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–39
Introduction to HRMChanging Role of / Challenges Faced by HRM:
Personnel Management to Strategic Human Resource Management
Operational View to Strategic View
Reactive Behavior to Proactive Behavior
Employee Engagement
Change Management Involvement
Task Culture to Human Relations Culture
Acquisition Philosophy to Retention philosophy
Extraction to Development of HR
Improvement of IT Platforms
2–40
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–41
Introduction to HRMImpact of IT in HRM:
e-HRM is the use of web-based technologies to provide HRM services within
organizations. Currently human resource management is making extensive use
of web-based technology.
HRM planning
Recruitment
Selection
Labour Cost Management
Monitoring of Leaves and Absenteeism
Salaries
Training & Development
Employee Feedback Collection
2–42
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
2–43
Introduction to HRMKey Goals of / benefits Expected from HRM:
Supporting the business to achieve its corporate objectives
Creating & Developing a high performance culture
Ensure the timely supply of required Human Resources
Creating a positive employment relationship between the Employees & the
organization
Facilitating Professional growth of employees
Creating minimum possibilities for conflicts and regulatory action
Encouraging an Ethical Approach to HRM
2–44
Chapter ContentsSummarized Chapter Contents:
1. What is Human Resource Management (HRM)
2. Origin of HRM
3. Milestones of HRM
4. Scope of HRM
5. Functions of HRM
6. Responsibilities of HR Manager
7. HRM Vs PM
8. Human Resource Development
9. Human Capital Management
10. Talent Management
11. Knowledge Management
12. Changing role of HRM
13. Challenges faced by Modern HRM
14. Impact of IT in HRM
15. Benefits of HRM
Managing Human ResourcesBohlander • Snell 14th edition
PowerPoint Presentation by Charlie Cook
The University of WestAlabama
THANK YOU !