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Magical KenyaTourism and TravelHealth and Safety Protocols for The ’New Normal’

REPUBLICOF KENYA

MINISTRY OF TOURISM AND WILDLIFE

JUNE 2020

w w w . t o u r i s m . g o . k e

Table of Content 2Foreword by the cabinet secretary 5Acknowledgment 61.0 INTRODUCTION. 7 1.1 Background 7 1.2 Principles of the protocols 8 1.3Objectivesoftheprotocols. 8 1.4 Scope 82.0 THE FOUR PILLAR APPROACH OF THE HEALTH AND SAFETY PROTOCOLS 9 2.1 Operationalandstaffpreparedness 10 2.2 Ensuring a safe experience 11 2.3 Rebuildingtrust&confidence 12 2.4 Implementingenablingpoliciesandintegrating innovation 133. GENERAL PROTOCOLS 14 3.1 Broad protocols for all tourism establishments andfacilities 14 3.2 Inter county and cross-border management 15 3.3 Dedicatedhealth,safetyandhygieneofficer/team 16 3.4 Visitor/guestdeclarationoftravelhistory and medical status 16 3.5 Guestinformationandsignage 17 3.6 Guestprotectiveequipment 17 3.7 Sanitationandhygienepractices 18 3.8 Officestaffoperationprocedures. 19 3.9 Frontlinestaffhealthandpreventivemeasures 20 3.10 Stafftraining 21

Table of ContentsREPUBLIC OF KENYA

MAGICAL KENYA TOURISM AND TRAVEL HEALTH AND SAFETY PROTOCOLS ~ 2 ~

4. SPECIFIC PROTOCOLS 22 4.1Accommodationandcatering(classa&b) enterprises 22 4.1.1 Hotelsrestaurants/eateriesservingfood andbeveragesoperations 23 4.1.2 Kitchen,cookingandfoodpreparation areasoperations 23 4.1.3 Suppliesdeliveryandreceiving operations 23 4.1.4 Guestrooms&housekeepingservices 24 4.1.5 Swimmingpoolareasoperations andservices 25 4.1.6 Healthclubandspaservices 25 4.2 Entertainment,events,meetings,conferencesand exhibitions 26 4.3. Toursandtravelagenciesandadventuresports 27 4.3.1 Tour operators 27 4.3.2 Travelagents’operationsandservices 28 4.3.3 Adventuresportsfacilitatorsand employees 28 4.3.4 Golftourismoperationsandservices 29 4.3.5 Zipliningtours,operationsandservices 30 4.3.6 Motor sports, cycling, walking, mountain climbing 31 4.3.7 Water sports 32 4.4. Professionalsafaris&services 33 4.5Touristmobileserviceandtransportproviders 34 4.5.1 Touristservicevehicles 34 4.5.2 Carryingcapacityoftouristservice vehicles/safarivehiclesandboats 34

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4.5.3 Maintenance of Cleanliness of the Vehicles/Boatsontrips 35 4.5.4 Hot air balloon operators 35 4.5.5Airlineoperations 36 4.5.6Airportoperations 36 4.5.7 Management and conduct of crew at hotels 37 4.6 Nationalparks/reserves,natureandamusementparks, conservancies 38 4.6.1Nationalparks/reserves 38 4.6.2Gameranches,conservancies&other attractionsites 38 4.6.3Gamedrive/naturewalkandexcursion activities 40 4.7Homestays,community/culturalvillagesandinformal attractionssites 41 4.8Shops/curiosandgeneralvendors(classe)enterprises 42

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ThetourismandtravelsectorisundoubtedlyoneoftheworsthitgloballyfollowingtheoutbreakofCOVID-19pandemic.Arisingfromthepandemic,thetourismandwildlifesectorsareexperiencingunprecedented health and socio-economic crisis of unimagined proportions. Global responsemeasureshavedevastatedthetourismandwildlifesectorsoccasionedbytravelrestrictions.ThereisundoubtedlynodeterminedendinsightoftheCOVID-19pandemicalthoughglobaleffortstofindvaccine(s)anddevelopguidelinesonhowtolivewithCOVID-19havepickedmomentum.

Kenya’stourismsectorhasdevelopedtourismandhospitalityprotocolsonhealthandsafetytomitigatetheeffectsofthedisruptionscausedbythecoronavirusdiseaseinbusinessandpeople’slivelihoods.Actors in the tourism sector have therefore, through adoptionof theseprotocols,takenresponsibilityofensuringthatdestinationKenyaissafefortourismbusiness.

Theobjectivesoftheprotocolsareto:a. Inculcate institutional Operational and Staff Preparedness to ensure service provision

meetsWorldHealthOrganization guidelines andKenya’sMinistry ofHealthmeasuresaimedatpreventingspreadofcovid-19.

b. Ensureasafeexperienceforvisitors/guestsandserviceproviders.c. Rebuildtrust&confidencehenceincreaseandsustaindemandforholidayandinvestment

inthedestination.d. Implementenablingpoliciesandguidelinesthusprovideastepbystepprocessofacareful

reopening and restart of business in the tourism sector. Toallvisitorsfromnearandfar,MagicalKenyaawaits.Karibuni,wearereadytoreceiveyou.

……………………………………………………………….Hon. Najib Balala, EGHCabinet Secretary, Ministry of Tourism and Wildlife

FOREWORD BY THE CABINET SECRETARY

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ACKNOWLEDGMENTTheseprotocolsbenefittedfromtheinputsfromgovernmentandindustryactorsinTourism,conservationandaviationsectorsinKenya.Valuablecontributionswereprovidedbytourismandconservationassociations,aviationactorsbothingovernmentandinprivatesectorstogetherwithgovernmentinstitutionschargedwithtourismmattersinthecountry.MuchappreciationgoestotheCabinetSecretary,MinistryofTourismandWildlifeHon.NajibBalala,EGHforprovidingleadershipbyappointingaNationalTourismandHospitalityTaskforceto:

a. Developtourismandhospitalityhealthandsafetyprotocolsb. Developguidelinesfortheimplementationoftheprotocolsc. Proposeimplementationapproachfortheprotocolsd. Makerecommendationsforeffectivecomplianceandself-regulationsof the industry in the implementationof the

protocolse. Identifyandrecommendareasofsupportneededduringimplementationoftheprotocolsf. CompileandsubmittotheCabinetSecretaryaTaskforceReportandDraftProtocols.

SpecialappreciationandrecognitiongotothenationaltaskforcememberscomprisingPrincipalSecretaryfortheStateDepartmentofTourismandChairpersonoftaskforce,Hon.SafinaKwekweTsungu;ChiefExecutiveOfficer,KenyaAssociationofHotelkeepersandCaterers,Mr.MikeMacharia;ChiefExecutiveOfficer,KenyaAssociationofTourOperators,Mr.FredKaigua;ChiefExecutiveOfficer,Pubs,EntertainmentandRestaurantsAssociationofKenya,Mr.UyiEdokpolo;ExecutiveSecretary,KenyaAssociationofAirOperators,Col (Rtd)EutychusWaithaka;Chairperson,EventsManagementAssociationofKenya,Ms.ZuhuraOgada;ChiefExecutiveOfficer, Tour Operators Society of Kenya,Mr. AnthonyOchieng; Representative of Adventure Tourism,Mr. JamesSavage;ChiefExecutiveOfficer,RetailTradersAssociationofKenya,Ms.WambuiMbarire;ChiefExecutiveOfficer,KenyaWildlifeConservanciesAssociation,Mr.DicksonKaela;Chairperson,KenyaProfessionalSafariGuidesAssociation,Mr.EdwinSempero;Ag.Director,TourismResearch,PolicyandInnovation-Directorate,StateDepartmentofTourism,Mr.BernardKahuthia;Director-General,TourismRegulatoryAuthority,KipkorirLagat;Director-General,KenyaCivilAviationAuthority,representedbyDr.FestusIlako;Ag.ManagingDirector,KenyaAirportsAuthority,Mr.AlexGitari;NationalCoordinator,KenyaNationalConventionBureau,Ms.JacintaNzioka;InternationalairlinesinKenyarepresentedbyMr.AllanKilavukaCEOKenyaAirways;andthesecretariatteamat the Tourism Regulatory Authority for their diligent support to the taskforce.

WecalluponalltourismandrelatedbusinessesandserviceproviderstosubscribetotheseprotocolsasameasureofconfidencetotheworldthatKenyaisreadyforstructuredopeningofthetourismindustryinlinewiththeprinciplesunderlyingtheprotocolsof;

1. Protectingpeoples’livesandlivelihoods2. Gaininginvestorandvisitorconfidenceinthecountry;3. Adoptionoftechnologies intourismandhospitalityoperationstosupportgovernmenteffortstocombatspreadof

Covid-19;4. Restructuringtheoperationsoftourismandhospitalityfacilitiestoconformtothenewnormal;and5. Collaborations between the public and private sector to effectively implement and enhance compliance with the

prescribedhealth,safetyandhygienebestpracticesforthetourismindustry.

Theprotocolsareapplicabletoalltourismenterpriseslistedundertheninthschedule(ClassAtoG)oftheTourismAct,2011,thatencompassesaccommodationandcatering/eateriesestablishments,ToursandTravelOperators,touristtransportationservices,adventure sports tourism, events and entertainment, meetings and convention/exhibition centers, Amusement parts, tourismattractionssitesandrelatedenterprises’Theprotocolsshallbesubjecttoregularreviewtoenhanceorreducecontainmentmeasuresputinplaceasnewinformationaboutthevirusbecomesavailable.Specifically,monitoringandreviewshallbeconductedatleastafterevery21daysinthefirstthreemonthsofimplementationand90daysforthefollowingthreemonthsandsubsequently,after180days.RiskAnalysisFrameworkandPolicyguidelinesonhealthandsafetybyeachindustryplayershallbealignedtotheNationalCovid19policy.

…………………………………………… …………………………………………Hon. Safina Kwekwe Tsungu, CBS Prof. Fred Segor,CBSPrincipal Secretary Principal SecretaryState Department for Tourism State Department for Wildlife

1. IntroductionThetourismsectorhascontinuedtobean importantcontributor to economies worldwide. According to the UnitedNationsWorldTourismOrganization(UNWTO),tourism continued to outpace the global economyhavingrecorded1.5billioninternationaltouristarrivalsin2019representinga4%increasefromthepreviousyear. Although the UNWTO had projected growth of about 3% to 4% in international tourist arrivalsworldwidein2020basedonthe2019growthtrends,economic prospects and the UNWTO confidenceindex, theseprojectionsarenow indoubtduetotheoutbreakoftheCovid-19pandemic.

In Kenya, tourism remains the third largest contributor to GDPafteragricultureandmanufacturing.Forinstance,thenumberofinternationalvisitorarrivalsincreasedby0.4% to 2,035.4 thousand in 2019whereas tourismearnings grew by 3.9% from Kshs 157.4 billion in2018 toKshs163.6billion in2019according to theKenyaNationalBureauofStatistics (KNBS)EconomicSurvey Report of 2020. In addition, the year 2019sawa significantgrowth indomestic touristnumbersfrom 4.48million in 2018 to 4.95%million in 2019

representing a 10.4% growth rate according to thetourism sector performance report released early in the yearbytheTourismResearchInstitute.

However, the outbreak of the corona virus and itssubsequent declaration as a global pandemic by theWorld Health Organization threw all these positiveprojections into disarray. The key to fighting thispandemic as has been touted by the World Health Organization, UNWTO, Health Practitioners andGovernmentsgloballyisgoodhygiene,socialdistancingand wearing of masks when outdoors.

The Cabinet Secretary for tourism established the National Tourism and Hospitality Protocols Taskforcethrough a gazette notice dated 29th May 2020, todevelopprotocolstoguidethegradualreopeningofthesector. These protocols therefore, will greatly contribute topositioningKenyaasasafeandsecuredestinationappealing to the needs of the “germaphobic” tourist, hencerecovervisitorconfidenceaswellasenablethetourism and hospitality businesses to operate safely amidTheCovid-19PandemicandBeyond.

1.1 Background

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Theprinciplesunderlyingtheseprotocolsinclude;

1. Protectingpeoples’livesandlivelihoods

2. Gaininginvestorandvisitorconfidenceinthecountry;

3. Adoption of technologies in tourism and hospitalityoperations to supportgovernmentefforts tocombatspreadofCovid-19;

4. Restructuringtheoperationsoftourismandhospitalityfacilitiestoconformtothenewnormal;and

5. Collaborationsbetweenthepublicandprivatesectorto effectively implement and enhance compliancewith the prescribed health, safety and hygiene best practicesforthetourismindustry.

Theprotocols address the travel and tourism sector andaredividedinto:

Theglobalfourpillarrequirements,asguidedbytheWorldTourismandTravelCouncilrestartguidelines,followedbytheandgeneralprotocolswhichallestablishments,facilitiesand enterprises in the tourism and allied sectors along the tourismvaluechainsshouldadhereto,targetedprotocols

thatrelatetospecifictypesofestablishments,facilitiesandenterprises customized to the nature of their business.

The Tourism Regulatory Authority shall oversightcompliancetotheprotocolsincollaborationwiththeothergovernment agencies including Ministry of Health andthetourismprivatesector throughtheirassociationsandindividualenterprise.

The Objective and purpose to develop these protocolsinclude

1. To facilitate a strong and sustainable restart of the tourism sector in Kenya.

2. To restore confidence of visitors in the destinationthrough implementation of the health and safetyprotocols to reduce risks in each step of the tourism valuechain.

3. To elucidate implementation approach of the healthand safety protocols to facilitate their adequateimplementationintourismandalliedsectors.

4. Toprovideaframeworkofcollaborationbetweenthepublic and private sector to help the sector emergestrongerandmoresustainablefromthecovid-19crisis.

5. Torebuildconfidenceamongtravelers,andwithinthesector,sosafetravelcanresumeoncerestrictionsareeased.

6. Toprovideconsistencytotourismsectorplayersandstakeholders in Kenya and as well as guidance to travelproviders,operators,&travellers,aboutthenewapproachtohealth&hygiene inthepostCOVID-19world.

7. Toprovide alignment andconsistency, toensure thesafetyoftravelers&workforcesinKenyaasthesectorrecoversfromCOVID-19

8. To promote coherence through a coordinated, collaborative, and transparent health and safetyapproach, within the Travel & Tourism sectorrsupported by Ministry of Health in Kenya.

9. To provide guidelines and approach to rebuild trustand confidence with travellers through effectivecommunication & marketing of Kenya Magicaldestinationinthe.NewNormal’period.

10. To adopt and align Magical Kenya protocols with the WTTC protocols so to restore much-needed confidenceintravelerstorestarttheTravel&Tourismsector.

11. To enhance & align the development andimplementation of the enabling policies to supporttherecoveryanddemandregenerationfortheKenyaTourism sector with global protocols.

1.2 Principles of the protocols

1.4 Scope

1.3 Objectives of the protocols.

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2. The four pillar approach of the health and safety protocols

Operational and Staff Preparedness

Ensuring a Safe Experience

Rebuilding Trust & Confidence

Implementing Enabling Policies and Integrating Innovation

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MAGICAL KENYA TOURISM AND TRAVEL HEALTH AND SAFETY PROTOCOLS ~9~

Operational and Staff Preparedness2.1

The tourism & hospitality establishments,travelandtourcompanies,accommodation,eateries,foodandbeverageoutlets,entertainmentandrecreationfacilitiesinshall:

1. InstituteandadoptaFoodSafetyManagementSystem(FSMS)topreventcontaminationtoclients,staffandsupplychainworkers

2. Redesign the physical work space and work processes to ensure compliance with physical distancing of not less than 1.5 meters apart.

3. Adopt and share physical distancing guidelines,especiallyforqueues,and where possible, marked to clearlycommunicatetoparticipantsandstafff

4. Institutehygieneoperations,sanitation&minimizedcontactbetween persons and Implement Ministry of Health guidelines for staffsafetyandhealth,includinghealthchecksforstaff.

5. Developinternalguidelinesformanagingstaff/guestinteractionwithin the facility and surrounding environmentinlinewiththisprotocol and general health guidelines by the Ministry of Health.

6. Adopt and implement documented StandardOperatingProcedures(SOPs)forhandlingsuspected

Covid-19casesandensurepatientconfidentiallyandpreventstigmatizationoftheaffectedPersons

7. Develop,establishorreviseexistingorimplementationofnewtechnologiestoenableautomationsuchascontactlessregistrationand contactless payments where possible

8. Ensureuseofpersonalprotectionequipment(PPE)tostaffsuchasmasksandglovesaslongasrequiredasperrisk-basedapproach

9. Ensureguests/visitorswearappropriate,qualitypersonalprotectiveequipmentexceptwhenintheirroom(s)orwhiledining

10. Ensureallfacilitiesandbusinessesavailasparesupplyofmasksandhandgloveswhichshallbeprovidedto guest on need basis

11. Accommodationfacilitiesmayofferadedicated,acceptableandspecialized cloth mask laundry service

12. Obtainlicensesandcertificate/permitorstickerssignifyingcompliancewiththeprovisionofthis protocols to be considered for reopeningfromnecessarynationalandcountyauthorities.

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Ensuring a Safe Experience2.2

AlthoughtheTourismandTravelindustryplayershaveinourKenyamagicaldestinationhavealwaysstrivedtoensurethattheydeliverasafeexperiencefortheirstaffandtheirguests through enhanced cleanliness andhygienebestpractices,hotelsshouldensuretheyhave:

1. Implemented processes focused on enhancedsanitation,disinfectionanddeepcleaningpracticesaswellasincreasetheircleaning/disinfectionfrequency.

2. Implemented measures for health screening, if mandated and backed bymedicalevidence,includingtravellerinformationandphysicaldistancing, while minimising interruptionstoairlineandairportoperations:

3. Provideapprovedhandsanitizers/wash hand facility with running waterandsoapattheentrance/exit of the outlet and other strategic locationproportionaltothesizeofthe facility, and shall be hygienically operated

4. Providevisiblenoticesandanyothersensitizationinformationatthestrategiclocations/entranceonCovid-19preventivemeasures,screening,frequenthandwashingandsanitizationandmandatorywearing of face masks

5. Guest/visitorsregistershallbekept and updated daily and include mobile contact & physical address for ease in contact tracing

6. MakeprovisionforPlexiglassbarriers at the payment counter or designatefloormarkingsofatleast1.5-meterdistancetoprotectstaffand maintain social distancing in areaslikelytohavequeues

7. Integrate technologies to enable automation,suchascontactlesspaymentsplatformssuchasmobilepayment where possible and discourage cash payments

8. Wherepractical,doorsshallbeleft/wedged open to reduce surface touchingorporters/securityshallbe deployed to open doors and pressliftbuttonsforguesttolimittheir touching of surfaces. Use of smart/automateddoorsishighlyencourage

9. Promotedigitalcommunication/automationofprocessestominimize touch points such as checkin/outpaperlesstransactions,e-menus, e-shopping and cloud technologies

10. Developcleaningprocedureswithappropriatedisinfectants/sanitizersfocusingonguest’sbody,luggage,traveldocumentsandhigh-frequencytouchpoints/surfaces

11. Establish and maintain documented listofemergencycontacts,reportingsystemandevacuationproceduresfor any arising health related incidents at the facility

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Rebuilding Trust & Confidence2.3

TheTourismandtravelsectorplayerinKenyashallcontinuetoenhanceandrebuildtrustandconfidencethroughtransparencyandcommunicationwithallsectorplayersatalltimes.

In general, the sector leadership, players, serviceprovidersandgovernmentinstitutionsshall;

1. Provideinformationtoguests/staff/suppliers,online,atallservice/staffareas,walkwaysandlifts,whereapplicable.

2. Ensure there is prompt, clear, accurate, consistent and enhanced communicationwithcustomersonnew health and safety protocols, both digitally and physically placed at strategic points.

3. Makeprovisionforeasilyaccessiblecentralizedplatformforinformationaccessanddisseminationforguests,staffandsuppliers

4. Standardsafetybriefingsshallbeprovidedtoallguestsinlinewiththefacilities’SOPsforfirstarrival/check-inorboardingofvehiclesandairplanes.

5. Implement clear signage throughout thefacilitiestoinformparticipantsof the enhanced cleaning protocols, physical distancing and recommendationswithnoticesputon walls, seats and tables in order to avoidcontaminationbytouch.

6. Where possible, Apps and other electronicinformationprovisionshallbeimprovisedwithextracaretoprotectguest’spersonalinformation

7. Makeavailableapproveddisinfectingproductstoparticipantsin the form of alcohol-based hand sanitizerasappropriatebasedonhigh-trafficareas.Providedormakeavailableforpurchaseadditionalindividualdisinfectingproductsforparticipants

8. Workwithpublicandprivatesector partners, such as county governmentandtourismassociations,toexplaintheprotocols and encourage them to beadvocatesaswellastoaligntopromotethedestinationandtheregenerationofthelocal,countyl,andnationaleconomy.

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Implementing Enabling Policies and Integrating Innovation

2.4

AsthetourismandtravelinKenyaworktorecover,itisessentialthatenabling policies be implemented at thegovernmentallevel.TheKenyagovernmentthroughtheMinistryof Tourism & Wildlife and other governmentinstitutionsshall;

1. Workcollaborativelywithindustryandothergovernmentsasnewrulesforcross-bordertravelaredeveloped

2. Providefinancialrelieftothesectorthroughthereductionorexemptionoftaxes,refurbishmentfundsfortourismfacilitiesandotherestablishments

3. Enhancedestinationpromotiontoboostdemandbothdomesticallyandinternationally

4. Exemptionoflandingfeesandothersupportincentivesfortheaviationsectorbythegovernment

5. FostertoImplementvisafacilitationmeasures,makingvisamoreaffordableandsimplertoobtain.

6. Implement public transport measures to and from the destinationwhichobservesocialdistancing.

7. Acontinuousevolutionofsafetyand well-being measures informed bytheevaluationofscientificguidanceprovidedbymedicalandresearch professionals to shape best practice.

8. Acceleratetherecoverythroughtheintegrationoftechnologytoprovidedigitalservicesthatadvancea seamless guest experience within open-airenvironmentsandwheresocial distancing can be comfortably observed.

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3. General protocolsAll tourism and hospitality establishments, facilities and enterprises shall observe the general protocols forsafetyoftheirstaff,clientsandthegeneralpublicwhomtheyinteractwith.Thesewillapplyattheworkplaceand any facility used for tourism business.

3.1 Broad protocols for all tourism establishments and facilities

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Touristaccommodation,foodandbeverageoutletsshallinstituteaFoodSafetyManagementSystem(FSMS)topreventcontaminationtoclients,staffandsupplychain workers.

Developinternalguidelinesformanagingstaff/guestinteractionwithinthefacility and surrounding environmentinlinewiththisprotocol

Regulated tourism and hospitalitypractitionersshallhavevalidrelevantTRAlicense,health and county licenses and obtaincertificate/permitorstickerssignifyingcompliancewiththeprovisionofthisprotocols to be considered for reopening, and

Tourismpractitionersshallredesign the physical work space and work processes to ensure compliance with physical distancing of not less than 1.5metersapartandinstitutehygieneoperations,sanitation& minimized contact between persons

Developandimplementdocumented SOPs for handling suspected Covid-19casesandensurepatientconfidentiallyandpreventstigmatizationoftheaffectedPersons

Tourism Regulatory Authority incollaborationwithtourismstakeholderstocontinuouslymonitor the tourism work environmentandrecommendnecessary enactment or amendmentofexistinglawstosafeguardvisitors/guests,staffand the general public in the tourismvaluechain.

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3.2 Inter County and Cross-Border Management

County Governments in collaboration with TRA shall issue approval declaration for facilities/attraction sites within their jurisdiction free for tourism to allow tourists access to the facilities without any hindrance

County Governments in collaboration with TRA shall issue approval declaration for facilities/attraction sites within their jurisdiction free for tourism to allow tourists access to the facilities without any hindrance

Inter county border point’s management shall put in place measures to facilitate free transit for tourists in TSV compliant vehicles, checked at points of departure and en-route to tourist facilities/attraction sites

Inter county border point’s management shall put in place measures to facilitate free transit for tourists in TSV compliant vehicles, checked at points of departure and en-route to tourist facilities/attraction sites

Inter county border point’s management shall be consistent with regional and international protocols and coordination while managing or reopening the borders for tourism activities

Inter county border point’s management shall be consistent with regional and international protocols and coordination while managing or reopening the borders for tourism activities

The Inter-county borders procedures shall be regularly revised in tandem with international and national travel restriction & protocols.

The Inter-county borders procedures shall be regularly revised in tandem with international and national travel restriction & protocols.

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3.3 Dedicated Health, Safety and Hygiene Officer/Team

3.4 Visitor /Guest declaration of travel history and medical status

Asamandatoryprecautionarymeasure,tourismandtravelestablishment shall be expected to aappoint a designated health,safetyandhygieneofficerorteaminplaceatalltimesdependingonthesizeofthefacility,asappropriate.Thesafetyofficerandteamshallberesponsiblefor;

1. Riskassessmentsofallaspectsofoperationin-linewiththeMinistryofHealthguidelinesonCovid-19pandemic.

2. Developing,maintaining,implementingandkeepingrecordsofthefollowing:

a. Standardhygieneandsanitizingproceduresforall areas

b. Cleaningproceduresforallareasasrequired

c. Capacity limits and controls to maintain social distancing

d. Physical distancing plans

e. Visitor/guesthandlingprocedures

f. Staffoperatingprocedures

g. EnforcingPPEstandardsforbothstaffandguests/visitorsasmayberequired

h. Enforcingproceduresfordealingwithstaffandguests/visitorsexhibitingsymptomsofCovid-19disease

i. Monitoringandevaluatingtheimplementationoftheprotocolsandtheeffectivenessofthemeasures undertaken

3. MonitoringcompliancewithStandardOperatingProcedures(SOPs)specifictothedifferentareasofoperations

4. Maintainstaffandguest/visitor/passengerpersonaldetails for ease of contact tracing

5. Maintain,managestockandobservecorrectusageofPPEsbyallstaff,guestsandsuppliersandconductingspot checks regularly

6. Monitoring compliance with the Ministry of Health andLabouronCovid-19preventionandOccupationalHealth and Safety guidelines

Tourismandhospitalityfacilityoperatorsshallidentifyanddeterminethesuitability,levelsofcompetenceoftheofficersandsizeoftheteamasmaybedictatedbythesize of business.

1. Makearrangementforadvancebookings/reservationasapre-requisiteforguestsvisitingthefacilityortouristattractionsite

2. Makeprovisionstoenableguestscompletemedicalandtraveldeclarationformonlineatthetimeofreservation/bookingbeforearrivalasappropriate

3. Grant access to the facility upon assessment of the levelofrisksofexposuretoCovid-19andtakingprecautionarymeasuresinlinewiththisprotocolandMOH guidelines

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3.5 Guest information and signage

3.6 Guest protective equipment

Tourism,Travelandhospitalityoperatorsshallprovideinformationtoguests/staff/suppliers,online,atallservice/staffareas,walkwaysandlifts,whereapplicable.

1. Ensure there is prompt, clear, accurate, consistent andenhancedcommunicationwithcustomersonnew health and safety protocols, both digitally and physically placed at strategic points.

2. Makeprovisionforeasilyaccessiblecentralizedplatformforinformationaccessanddisseminationforguests,staffandsuppliers

3. Standardsafetybriefingsshallbeprovidedtoallguestsinlinewiththefacilities’SOPsforfirstarrival/check-inorboardingofvehicles.TheinformationandbriefingsshallemphasizeCovid-19measuresenhancingguestsandstaffsafety,andshallcover;

a. Frequentandcorrecthandwashing/sanitizing

b. Footwearsanitizingwhereapplicable

c. Surfacesanitizing

d. Physicaldistancing,spacingandqueues

e. Use of masks

f. Briefonhightemperatureandothercovid-19symptoms

g. Accesstomedicalservicesandpharmacies

h. Anyotherinformationonthevirusasmaybeavailablefromtimetotime

Tourism,travelandhospitalityestablishmentsshall,whereapplicable;

1. Ensureguests/visitorswearappropriate,qualitypersonalprotectiveequipmentexceptwhenintheirroom(s)orwhiledining

2. Ensureallfacilitiesandbusinessesavailasparesupplyofmasksandhandgloveswhichshallbeprovidedtoguest on need basis

3. Accommodationfacilitiesmayofferadedicated,acceptableandspecializedclothmasklaundryservice

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3.7 Sanitation and hygiene practicesTourism,TravelandHospitalityestablishmentsshall,whereapplicable;

1. Provideapprovedhandsanitizers/washhandfacilitywithrunningwaterandsoapattheentrance/exitoftheoutletandotherstrategiclocationproportionalto the size of the facility, and shall be hygienically operated

2. Providevisiblenoticesandanyothersensitizationinformationatthestrategiclocations/entranceonCovid-19preventivemeasures,screening,frequenthandwashingandsanitizationandmandatorywearing of face masks

3. Guest/visitorsregistershallbekeptandupdateddailyand include mobile contact & physical address for ease in contact tracing

4. MakeprovisionforPlexiglassbarriersatthepaymentcounterordesignatefloormarkingsofatleast1.5-meterdistancetoprotectstaffandmaintainsocialdistancinginareaslikelytohavequeues

5. Integratetechnologiestoenableautomation,suchascontactlesspaymentsplatformssuchasmobilepayment where possible and discourage cash payments

6. Wherepractical,doorsshallbeleft/wedgedopentoreducesurfacetouchingorporters/securityshallbedeployedtoopendoorsandpressliftbuttonsforguesttolimittheirtouchingofsurfaces.Useofsmart/automated doors is highly encourage

7. Promotedigitalcommunication/automationofprocessestominimizetouchpointssuchascheckin/outpaperlesstransactions,e-menus,e-shoppingandcloud technologies

8. Developcleaningprocedureswithappropriatedisinfectants/sanitizersfocusingonguest’sbody,luggage,traveldocumentsandhigh-frequencytouchpoints/surfaces

9. Guest luggage shall either be sprayed with a disinfectionsprayafteroff-loading,orwiped,andall handles and corners carefully wiped with surface sanitizer

10. Ensurepublicfacilities(washrooms,lobby/loungeetc)adheretosocialdistancing,frequentcleaninganddisinfectionandprovidedwithadequatesupplyofhandwashingandsanitizingfacilities

11. Maintainrecordsofsanitizedareas/surfaces,detergentsusedandpersonnelinvolvedincleaningandsanitizationprocess

12. Provideseparatepedalwastebinsatstrategiclocationsandappropriatemethodforcollectionand storage of used PPEs to ensure hygienic waste disposal with minimum contact

13. Establish and maintain documented list of emergency contacts,reportingsystemandevacuationproceduresfor any arising health related incidents at the facility

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3.8 Office staff operation procedures.

Tourism,travelandhospitalitymanagement,supervisorsandooperatorsshallensureofficestaffworkinginthefacilityhavetheirtemperaturescheckedregularlyandprovidedwithPPEsinaccordancewithMOHCovid-19preventivemeasures.Inaddition,theoperatorshalltakethefollowingintoconsideration:-

1. Developofficestaffworkschedulesandshiftsandprovidetheoptionofworkingfromhomewherepracticable.

2. Officestaffshiftsshallbestaggeredandteams/shiftsreducedtolimitthenumberofstaffinofficesinlinewiththefacility’shumanresourcepolicy.

3. Excessofficefurnitureandsuperfluousitemsshallberemoved.Inaddition,tablesandchairsshallbespacedapartortapedofftoensureproperdistancingand spacing, with Perspex screens used to separate facingworkstationsandnearbyworkstationswhereapplicable.

4. Whereequipmentsuchasheadsets,personalcomputers, desks, telephones are used, these will be dedicatedtoonestaffmember.

5. Staffofficesshallhaveprovisionforadequateventilationandmaximizedviaopenablewindowsorair-conditioning.

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3.9 Frontline Staff Health and Preventive Measures

Tourismandhospitalityfacilitiesstaffareasshallbekeptclean,sanitizedandphysicalspacingofatleast1.5metersobservedinallpublicareas.Inaddition,thefollowingproceduresshallbeadopted;

1. Staffshallhavevalidcovid-19freecertificationforcorestaffnotmorethan14daysoldfromarecognizedgovernmentapprovedfacilityatthefirsttimeandsubsequentlymaintainCovid-19preventionguidelines prescribed by the Ministry of Health (MOH)andrelevantagencies

2. Establishmentsshallprovidestaffwithappropriate,qualityandsufficientapprovedPPEs(Masks/Faceshields,Gloves,Gowns/Aprons,CapsandBootsorBootscoversetc.)asappropriate

3. Staffshallmaintainphysicaldistanceof1.5metersapartfromguestsatalltimes

4. Staffshallfrequentlywashorsanitizehandstheirbeforeandimmediatelyafterenteringtheworkpremises,afterchangingintouniforms,afterusinglockersandfrequentlywhileonshift,particularlyaftertouching items or surfaces

5. Staffstationedintheirareasofoperationshallberesponsibleforsanitizingtheareasurfacesaftereveryserviceorperiodicallyasmaybenecessary

6. Surfacesanitizingschedulesshallbedrawnupforotherareas,whicharenotusedcontinuouslybymembersofstaff

7. Staffhandlingluggageshallutilizegloves,sanitizeorwashhandsimmediatelybeforeandaftertouchingluggage

8. Staffmembers’temperatures,includingvisitingstafforout-sourcedworkersshallbetakenonarrivalandappropriatelyrecordedincaseofanyobserved

temperaturereadingsabove37.50C

9. Staffmemberwithasuspecttemperatureorshowingcovid-19symptomsshallnotbeallowedwithinareasofoperationandshallinsteadberequiredtoself-isolateforaminimumoffourteen(14)days

10. Specialconsiderationsshallbegiventostaffathigherrisksuchasthosewhoareolderorhaveco-morbidityconditions.

11. Whereastaffmemberisconfirmedcovid-19positive,allstaffonthatmembers’shiftteamshallself-isolatefor14daysafterwhichtheyshallbetestedandcovid-19freestaffallowedtoreturntowork

12. Foraccommodationestablishments,considerationtoaccommodatehigherriskstafftostaywithintheestablishmentsmaybegiventoavoidpublictransportrisks

13. Effortsshallbemadetohaveshiftsstaggeredslightlytoavoidqueuesatstaffentrancesandcongestioninchanging rooms

14. Staffkitchens,canteens,andbathroomsandserviceelevatorswhereapplicableshallbeoperatedunderthesamehygiene,sanitizingandspacingstandardsasguestareasandfacilities

15. Stafftransportvehiclesshalladheretosimilarsafetyandhygienepracticeswithrespecttosocialdistancing,sanitizing,cleaning,capacity,entryandexitanddriverinteractionasthatprovidedforvehiclesferrying guests

16. Where outsourced workers are concerned, the companyshallensuretheirstaffrecordsarekeptandtheyfollowstandardoperatingproceduresofthefacility

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3.10 Staff training

Tourismandhospitalityenterprisesshalldeveloptrainingmodulesincollaborationwithamedicalofficerorcompetentorganizationoftheirchoicetoequipstaffwithknowledgeon:

1. Thespreadandsurvivalofthecovid-19virusonsurfaces

2. Sanitizationanddistancingproceduresforselfandguests

3. EffectiveuseofPPEs

4. Propercleaninganddisinfection&sanitizationprocedures

5. Special procedures including but not limited to shiftstaggeringanddedicatedseparateshiftteams,separationofduties,entryandexitqueuesandprocedures, locker use and canteen procedures

6. Staffcarryingoutfunctionswithhigherrisksuchaswash-up,roomcleaning,vehiclecleaningandlaundryshallbeprovidedwithadditionaltrainingspecifictotheir roles

7. Trainingshallbecontinuousandcoveranyotherrelevanttopicslikelytosupportstaffinareassuchascounsellingservices

4. Specific protocols SPECIFIC FOR ENTERPRISES CLASSIFIED AS PER SCHEDULE NINE OF THE TOURISM ACTTheseprotocolsapplytospecificenterprisesinthetourismandhospitality industry i.e.

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4.1 Accommodation and Catering (Class A & B) Enterprises 4.1.1 Hotels Restaurants/Eateries Serving Food and Beverages operations

Hospitalityfacilitiesprovidingservicesoffoodandbeveragetoguestsshalladheretothefollowingprotocols;

1. Havevalidcovid-19freecertificationforcorestaffnotmorethan14daysoldfromarecognizedgovernmentapprovedfacilityatthefirsttimeandsubsequentlymaintainCovid-19preventionguidelines prescribed by the Ministry of Health (MOH)andrelevantagencies

2. EnsurecompleteandregulardisinfectionandsanitizationoffoodservicepremisesoroutletsbytheMOHorapprovedoutsourcedserviceprovider

3. Dining/Conventiontablesandchairsshallbespacedat least 1.5 meters apart while bar stools set at 1.5 meters apart to comply with MOH social distancing guidelines

4. Creativelymakeuseofopengroundssuchasgardens,gazebos and terraces to accentuate compliance with social distancing protocol where applicable

5. Guestsshallnotbeallowedtoservethemselvesfromabuffet

6. WherebuffetsareservedserviceshallbedonebyhotelchefswhowillwearmasksandglovesorwherepossiblestaffbehindPerspex

7. Buffetmayalsobeservedifpre-portioned,platedordeli-typetake-away/grab-and-gostylemeals

8. DrinksshallbeservedonthetablebywaiterswhowillbekittedwithappropriatePPE’s.

9. Arrivalinstructionsshouldexplaintogueststhattheyshould come down to the restaurants only when a tableisavailabletoavoidcrowding.

10. Electronicmenus(onsanitizedtablets),fixedboard, or printed single use-disposable menus are recommended

11. Self-servicemachinessuchasforjuiceandcoffeeandreceptaclesshallalsobemannedbystaff

12. Waitingstaffshallstandatleastameterfromtableswithfloormarkingstoassist

13. Staffdeliveringroomserviceshallstandbacktwometersuntiltheguesthasretrievedthefooddeliveryto minimize contact

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4.1.2 Kitchen, cooking and food preparation areas operations

4.1.3 Supplies delivery and receiving operations

Toaddressfoodsafetyandhygienickitchenoperation,physicalspacing,worksurfaceandequipmentsanitizingarecritical.Thefollowingshallapplyforkitchenoperations;

1. Put in place a robust Food Safety Management Systems(FSMS).

2. Menusshallbesimplifiedtoreduceproductioncomplexitiesandthenumberofrequiredstaffandrangeofsuppliesatanyonetime.

3. Kitchenworktops/sectionsshallbedemarcatedtoindicatethephysicalspacingrequired.

4. Kitchenequipmentandguestcrockeryandcutleryshallbehandledwithgloveanddisinfected/washedseparately both on deep and high temperature wash cycles.

5. The exteriors of any packaged food item not completely used up, and all containers of food, shall besanitizedwithwipesaftereachuse

6. Ventilationshallbemaximizedeitherwithopenwindowsorefficientfumeextractor.

7. Disinfectants shall be used to deep clean kitchen areasandstorageareasfromtimetotime.

All Operators and suppliers shall adhere to the following protocols;

1. Suppliersshallbeadvisedinadvance,toadheretotherequiredMOHprotocolswhileconductingpick-upsormakingdeliveries

2. Numberofpersonscarryingoutsuppliesdeliveryandreceivingactivitieswithintheestablishmentsshallbekept to the bare minimum

Theentireloading/offloadingareaandallitssurfacesshallbedisinfected/sanitizedatregularintervalsandaftereveryloading/offloading

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4.1.4 Guestrooms &Housekeeping ServicesGuest’saccommodationserviceprovidersshalladheretothefollowingprotocols;

1. Where shared rooms are used and shared between non-group/non-familymembers,amaximumnumberofoccupantsperroom,atapproximately50%ofcapacity, must be determined with 4 – 5m2 minimum spacing per bed.

2. Providetravelsizehandsanitizertoguestsaspartofin-room amenity during their stay

3. Guestroomairconditioningandventilationsystemsshallbeenhancedandcleanedaftereverycheck-out

4. RoomcleaningandlinenchangefrequencymaybereducedtolowercontaminationrisksduringCovid-19period.

5. Whencleaningrooms,contactsurfacesandfloorsshall be thoroughly cleaned and disinfected, beddings andlinen,handledwithcaretoavoidcontactandsoiledlinenbaggedimmediatelyafterremoval.

6. Handglovesshallbechangedbetweenroomsanddisposed of safely

7. Turndownservicesshallberestrictedtofacilitateminimal contacts

8. Extra cushions, throws, blankets and décor items shall beremoved

9. Guestsshallbeprovidedextraroomrequirementsincludingbutnotlimitedtosewingkits,vanitykits,shoecleaningkits,irons,magazinesonlyonrequest.

10. Mini-barstockshallonlybeprovidedonrequestasaroomservice.

11. Oncheck-outallfurniture,allsurfaces,allmovableitems,wallsurfacesclosetotraffic/seating/lyingareas,allfloorsandbathroomsshallbethoroughlycleanedwithaneffectivedisinfectant.

12. Considerationshallbegiventoincreasingthetimebetweencheck-outandcheck-intoensurehousekeepinghavesufficienttimesforthoroughdeepcleaning of rooms.

13. Laundryshallbehandledwithmasksandglovesunderallcircumstancesandguest’spersonallaundryitems handled separately for each room

14. Laundry, linen, towels and guest cloths shall be put intoamplequalityplasticbagsforlaundrycollectionortransportingtothelaundryforproperwashinginhotcyclesabove70degreesCelsius

15. Accommodationestablishmentsareencouragedtorotateroomuseleavingausedroomforatleastone(1)idledaybeforesubsequentcheck-in

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4.1.5. Swimming pool areas operations and services

4.1.6. Health club and spa services

The following protocols shall apply for swimming pools areasandservices;

1. Beoperatedatmaximumsafetyconditionwithchlorinelevelsinpoolskeptbetween1-3mg/l,withpHrangeof6.8-7.4’

2. Ensure the number of loungers are reduced and appropriately spaced at 1.5 meters apart to adhere to social distancing guidelines

3. Pool use capacity shall be determined and monitored bylifeguards,inadditioninter-groupplaysorminglingshallnotbepermittedinpools.

4. Communal pool usage should limit the number of people to allow social distancing

5. Sunbathing chairs shall be appropriately spaced at 1.5metersapartandareasroutinelycleanedanddisinfected.

6. Swimming towels shall be immediately collected and placedinalaundryplasticbagsforcleaningafteruse.

The following protocols shall apply for health clubs and spas;


2. Adheretoallhealth,safetyandhygienepractice,sanitizingandspacingguidelinesprescribedingeneralprotocolprovisionsunderparttwoofthisprotocol

3. Spa therapist shall follow strict hygiene rules and shallwearamaskduringtreatments.However,facialtreatmentsshallbesuspendedforthetimebeinguntilthesituationisreviewed

4. Spaequipmentshallbesterilizedbetweentreatments

5. SpalinenshallbereplacedaftereachtreatmentandwashedasperthespecifiedMOHguidelinesandprescribed protocols herein

6. Creativelyprovidealternativeformsofexercisesuchasrunningorhikingtoinvolveguestinotheractivephysical exercises

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4.2 Entertainment, Events, Meetings, Conferences and Exhibitions (Class F & G) Enterprises

EventandEntertainment,Conference/Exhibitionfacilitiesareconsideredhighriskareas.OperationsshallremainrestrictedduringtheCovid-19pandemicperiodinaccordancewiththeMinistryofHealth(MOH)guidelinesandshallbegraduallyopenedwithnewavailableinformationonthevirus.Onopening,thefacilitiesshallcomplywiththegeneralprovisionsprescribedinparttwoofthisprotocolandanyotherrelevantagencies’guidelineswhileholdinganyactivityand;


2. EnsureallMICEactivitiesareconductedinaccordance with strict health, safety and hygiene proceduresofthisprotocol,withrevisedfloorplansto ensure 1.5-metre distance between delegates or patrons

3. Provideadequatespacebetweenboothsandaislesforeaseofmovementandsocialdistancingmeasures

4. Provideparticipant’scontrolmechanismsbyintroducingbarriersandfloormarksspacedat1.5meterstoensuresocialdistancingatallarrivalareas,queues,conferenceroomsandallpublicplaces

5. Event/banquetwithover15personsandpublicgatheringslikelytoattractmorethan15people,likediscos,dancesandpartiesshallensuresocialdistancing of 1.5 meters is adhered to between participants

6. Providehealthandsanitationstationsstrategicallylocatedwithintheconference/exhibitionarea

7. Conventionregistration/guestbookingsshallbesetupatmultiplestationstomaintainsocialdistancing

8. Breaktimesandmealperiodsbeextendedtoallowforadditionalsanitization,andencouragepre-packagedfoodofferingsasalternativeoptions

9. Foodserviceshalladheretothefoodserviceprotocols prescribed under part three of this protocol andcocktailfunctionsarenotallowedwithinMICEactivities

10. Promote and encourage online bookings to minimize physicalregistrationandissuanceofbadgesbywalk-in clients

11. Ensure water, mints and any other supply within meetingroomsaresuppliedtoindividualsandnotcollectivelyorshared

12. Providepens,notepads,filesandsuchsuppliesonrequestandguestsrequiredtokeepanysuchsupplydistributed to them or in their possession

13. Ventilatemeetingroomsandexhibitionhallswelltoallowforfreeflowofair

14. Ensurerealtimemonitoringofparticipantsmovementswithinandcontrolofthenumberofpeopleaccessingtheexhibitionarea

15. Conference delegates to maintain their designated seatingareathroughouttheevent,andinstitutecontrol measures for breakout sessions to reduce multipletouchpoints

16. Discouragegiveawaysandsouvenirstodelegatesfromanybooths,andwherepromotionalmaterials,informationpacks,presspacksandcollateralsarerequestedfor,thelaiddownprocedureforsanitizationofallsuppliesanddeliveriesshallbeadhered to

17. Discourageissuanceofmeetingbags,folders,programmesandprovidedownloadablematerialthrough QR Codes or online Apps with all necessary delegateinformationincludingpresentations

18. Organized transport for delegates shall adhere to protocolsfortransportvehiclesassetoutinthisprotocol

19.Adaptfrequencyandscheduleforregularwastedisposalfromallbooths,exhibitionstands,conferencehalls and common areas

20. Alleventattendees/delegatesmustagreetounderstanding the rules and procedures and commit to adhering to the same prior to being accepted at registration,andgainingaccesstoeventfacilities

21. Everyindoorvenueorconventioncentershallsetasideawell-equippedCovid19holding/emergencyroom for any suspected cas

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22. Exhibitionsandbuildingmaterialsforallbooths,furniture,Audiovisualequipmentandallitemsondisplayshallbesanitizedondeliveryandpersonnelmanningthemrestrictedtotheirareaofoperation

23. Eventscrewshallbeguidedbytimelinesofsetupplan.Timekeepingshallbecriticaltoensurezerointeractionbetweenthecrewsofdifferentsuppliers

24. ForSportsevents,thetypeofsportsandnumberofattendeesshalldeterminethesizeanddesignofthevenue.Venues/fieldsshallbesanitizedbefore,duringhalftimeandaftergames.Pre-gameholdingareasshallnotbeshared,eachteamisencouragedtohavetheirownchangingroomfacilities

25. Atvenuesandconventioncenters,screensshallbeinstalledatentrancestodisplayCOVID-19safetyawarenessinformation,whilebrandambassadorswillengage all customers and consumers checking into theeventandadvisethemonsafetyprotocols

26. A no handshake, physical contact policy shall be maintainedatalleventstoenhancecompliancewithCovid-19preventivemeasuresputinplace

Thetouroperatorsandtheirserviceprovidersshallberequiredtoccomplywiththegeneralprovisionunderofthisprotocoland;


2. HavedocumentedStandardOperatingProcedure(SOP)forguestManagementlinewiththeseprotocolsandMOHCovid-19preventiveguidelinesas appropriate.

3. Guest/visitorsregistershallbekeptandupdateddailyand should include mobile contact & physical address for ease in tracing.

4. Establishandmaintainaregisterofallstaff,driversand guests handled.

5. Wheneverpossible,minimizewalk-inclientsandencourage online bookings

6. Ensuretourvansandtransfervehiclesareproperlycleanedandsanitizedduringandaftereachtrip/transfers

7. Providepackedlunchesforlongdrivetoavoidstop-overs.Staffwhileservingfoodanddrinksshallobservetheguidelinessimilartocateringandaccommodationfacilitiesprovidedherein

8. Ensuredriversandguidesusesuitablecommunicationgadgetsforvehiclescarryingmorethan7passengerstocommunicatewithguesttoavoidturningorshoutingtoenablethemtobeheardbyguests

9. Ensuredisposableheadrestscoversarereplacedaftereach trip

10. HaveVehicleair-conditionersmodifiedtoincludeairpurifierswhereapplicable,whichwillreducetheabilityoftheviruscirculatinginsidethevehicleespeciallyforlargerandluxuryvehicles

11. Encourage open windows when weather permits, to allowaircirculation.

12. Developcreativepersonalizedgrouptoursandpackagestoincentivizedomestictours,excursions,shorttripsandvisitstonearbydestinationsintheshort term

13. Limitthenumberofstaffaccompanyingguestsineverytrip

14. Ensureinformationprovidedisstuckonthebackofthechairsorthebodyofthevehicletominimizecontact

15. Promoteuseofsmart/automateddoorstominimizetouching contaminated surfaces where applicable

16. Integratetechnologiestoenableautomation,suchascontactlesspaymentsplatformssuchasonlinemoneytransactionwherepossibleanddiscouragecashpayments

4.3. Tours and Travel Agencies and Adventure Sports (CLASS C) ENTERPRISES

4.3.1. Tour operators

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Thetravelagentsandtheirserviceprovidersshallberequiredtoccomplywiththegeneralprovisionprescribedonthisprotocolandinaddition;


2. Minimize walk-in clients and encourage online bookings.

3. Promoteuseofsmart/automateddoorstominimizetouching contaminated surfaces.

4. DevelopaCovid-19TravelRiskAssessmentPlantoassessanypotentialrisks.Theriskassessmentplanshallhelpprovidequestionandanswer—questionsrelatingtohealth,safetyandhygienemeasuresinthedestinationinresponsetoguests’queriesandspecificneeds.

5. Installphysicalbarriers/transparentscreenstoprovidespecialseparationbetweencustomersandemployees,especiallyfortravelagentslocatedin

shopping malls, airports, or in areas with direct public access.

6. Encouraging physical distancing of at least 1.5 meters andprovidingsignagetoensureproperseparationincommonareas,discouragingcongregatingincrowdedareas,limitingthenumberofemployeesandcustomersinthetravelagent’sshop.

7. Educatingbothemployeesandcustomerabouttheirshared responsibility to help protect each other in a Covid-19environment

8. EnhancedSanitationbycustomizedprocedurestosuiteeachagentsoperatingenvironmentandtheexpectationsofitscustomers

9. Implement touchless technologies or low-touch solutions,wherepractical,suchase-ticketing,e-visasolution,onlinecheckinservices,e-paymentormobilepaymentservices,customer,passengertracingservicesandtravelagentsairporttransferstolimittheopportunityforvirustransmissionwhilealsopromotingasafeandenjoyabletravelexperienceforcustomers

Complywiththegeneralprovisionsprescribedunderparttwoofthisprotocoland;


2. Protectemployeeswithvariousapproaches,includingbarriers/visors,PPE,anddistancing.

3. Put in place measures to manage density of people withinthefacilitiestokeeppeopleorfamilyunitsapart,flowofpassageindefinedvisitor’spathsandthe use of common spaces.

4. Reduce or manage capacity to enhance compliance with social distancing of at least 1.5 meters apart and monitorentranceandvenuecapacityatalltimes

5. AllactivityPPEshouldbecleaned,sanitizedandstored following manufactures guidelines

6. Clientsshallontheirown,putonactivityPPEundertheguidanceandinstructionsofaninstructor.However,wheretheinstructorisrequiredtophysicallyhelp/checkactivityPPE,bothshallproperlywear appropriate PPE to ensure safety is not compromised

7. All clients and instructors shall carry and wear face masksiftheyareNOTonactivitiesoriftheyhavetointeract with the public.

8. CheckandcleanequipmentthatisnotPPEwithappropriatedisinfectantbeforeclient’sarrival.

9. Appropriatevenueandactivityshallbechosenandconsideredbytheinstructor(sizeofwaterbody,difficulty,wind,weather,tideandaccess)whiletakingintoconsiderationsocialdistancing,rescuescoachingand leadership.”

4.3.2. Travel agents’ operations and services

4.3.3. Adventure sports facilitators and employees

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Golfclubtourismfacilitiesareconsideredhighriskareas.OperationsshallremainrestrictedduringtheCovid-19pandemic period in accordance with the Ministry ofHealth(MOH)guidelinesandshallbegraduallyopenedwithnewavailableinformationonthevirus.Onopening,thefacilitiescomplywiththegeneralprovisionsprescribed in part two of this protocol and any other relevantagencies’guidelineswhileholdinganyactivityand:


2. Allmembers/golfersandstaffshallhavetheirtemperature and any other health details taken (Healthdeclaration)beforeenteringthefacility

3. Allmembers/golfersandstaffshallwearmasksandotherrelevantPPEs.

4. Informationoncovid-19protocolsshallbeclearlydisplayedinstrategicpositionswithinthefacility,andmembersandstaffshallbetrainedonthenewprotocols.

5. Thedetailsofgolfersandstaffshallberecordedandmaintainedeverydayuponarrival

6. Allmembersshallobservesanitizing,hygieneandsocialdistancingguidelinesprovidedherein

7. Themanagementshallincreasefrequencyofcleaningandsanitizingofallsurfacesthatarefrequentlyused

8. Allclubsofferingcateringandaccommodationfacilitiesshalloperateinlinewithcateringandaccommodationfacilitiesguidelinesprovidedherein

9. Themanagementshallprovidevisibly-marked,wall-mountedhandsanitizerdispenserintheclubhouseand at all entries and exits points

10. Membersshallbeencouragedtoavoidcashpaymentsand instead use online and mobile phone payments foralltheirtransactionswiththeclubs.

11. Members shall only be allowed entry into the club upon producing membership cards at the gate and havingtheirtemperatureschecked

12. Allmembersshallobservesocialdistancingandself-caddied play where golfers carry their own golf bags around the course is encouraged

13. Golfers are encouraged to either play alone, in twos or threes for social distancing purposes.

14. Thestartingintervalsshallberestrictedandmustbeat least ten minutes.

15. Golfers shall not gather at the starters.

16. Thefacilitiesshallonlyaccommodatealimitednumberofmembersatanyonetimetoensuresocialdistancing guidelines are adhered to

4.3. 4. Golf tourism operations and Services

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TheoperatorsandvisitorstotheZipLiningtoursshallberequiredtoccomplywiththegeneralprovisionsunderparttwoofthisprotocolands;


2. BothinstructorsandguestsshallwearfacecoveringsandlatexglovesundertheirprotectiveglovesduringZiptoursexceptwhen;

3. Theguestiscallingforassistancefrominstructors;forclarity.

4. Theinstructorgivesafetyinstructionsatadistanceofat 3metres

5. Safetycriticalchecksshallbeadoptedtoenablesocialdistancing where possible without compromising safety

6. Instructors shall brief each zip tour group on these protocolsbeforedepartingfromreception.

7. SafetycriticalPPEchecksshallbeperformedvisuallyby instructors while maintaining social distancing

withoutcompromisingtheguest’ssafetyduringtheactivity.ToaidinphysicalchecksguestsshallbeinstructedtodemonstratethattheirPPEsarefittedcorrectly.Wherephysicalchecksareessential,bothguestsandinstructorsshallwearlatexglovesandmasksatalltimes.

8. Duringphysicallychallengingportionsoftheactivity,for example during trekking, social distancing shall be maintainedatalltimestoensurethehealthoftheguest

9. Instructorsshallcarrysparefacecoveringsandglovesfor the guests.

10. GuestsshallremovetheirPPEsoutsidethepremiseandplacetheminarackprovidedforlaundry

11. Guests shall pick their belongings from an assigned officer

12. Guest’sbelongingsshallbeproperlystoredinacleansanitizedsurface

13. PPEsshallbecleanedandsanitizedinaccordancewiththemanufacturer’sguidelinesorMOHguidelineswherethemanufacturershasnotprovidedany

4.3.5. Zip lining tours, operations and services

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Theoperators,facilitators,serviceprovidersandvisitorsundertakingtheseeventsandactivitiesforleisureandtourismpurposedshallberequiredtoccomplywiththegeneralprovisionofthisprotocoland;inaddition;


2. Ensureparticipantsarebriefedontheseprotocolsandtheexpectationsduringtheactivitieswhileobservingsocial distancing of 1.5m-2m.

3. Crew members are encouraged to carry their packed mealsorhavethemsuppliedbyanoutletthathasbeencleared/certifiedundercatering/restaurantProtocols.

4. Crew members are encouraged to carry their own drinking water and other items like snacks.

5. Kitchen tents shall be operated in line with food serviceprotocolsprescribedunderpartthreeofthisprotocol.

6. Allpublictoiletsshallbedisinfectedatleastafterevery30minuteswhenguestsarewithinthevicinity.

7. Alleatingspotsshallbeplannedtoaccommodatedistancing of groups.

8. KWSMountainRescueoramedicalofficershallbenotifiedofanysuspectedcaseofcovid-19formedicalattention

9. Eachclientshallbeprovidedwiththeirownharness,helmet,carabiner,figure8,cowstaillanyardorany

otherequipmentforthedurationoftheactivity.Aftergearallocationandfittingallclientsandstaffshallberequiredtosanitizebeforeactivitycommencement

10. Instructors shall belay all ropes at least 2m fromclientsexceptinsituationswheresafetyiscompromised. No client shall belay

11. Clientsshallclipthemselvesontotheropesusingcarabiner while the instructors check from a distance exceptwhereassistanceisrequired

12. Backupbilayershallbestationedatleast2mfrombilayer

13. Thecarabinershallbesanitizedaftereachclimb

14. Clientsandbilayershallsanitizetheirhandsatthewashstationsetupatthebaseofthecrag

15. Where applicable, Food and food containers shall be sanitized,andclientsspacedouttoobservesocialdistancing.Ahandwashstationshallbesetupforusebeforeandaftereating

16. AllPPEsshallbesanitizedandwashedfollowingmanufacturing guidelines or MOH guidelines where themanufacturershavenotprovidedany

17. All third-party contractors including rangers, guards anddriversshallbebriefedonthe1.5-2-meterdistancing rules and they shall wear masks when in close proximity of guests and other employees.

18. Mountain biking routes shall limit to remote trails andnotthroughvillagesorsettlementstoavoidanycontactwiththelocalpopulation.Wherethetrailspassthroughvillages/settlements,participantsshallwear face masks and maintain social distancing

4.3.6. Motor Sports, Cycling, Walking, Mountain Climbing/ Rock Climbing and Mountain Biking Activities

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ScubaDiving,Snorkelling,Kitesurfing,Sailing,JetSki,Rafting,CanoeingandKayakingOperatorsshallcomplywiththegeneralprovisionunderparttwoofthisprotocol.Inaddition,shalladaptthefollowingprotocols;


2. Appropriatevenueandactivityshallbechosenandconsideredbytheinstructor(sizeofwaterbody,difficulty,access)whiletakingintoconsiderationsocialdistancing, rescues coaching and leadership

3. Continuallyconsiderandacttominimizetheriskofinfection/transmission,suchasavoidingsharingorpassinganyequipmenttothepaddlerorhelpinglifttheircraft/helpingthemputequipmentonandequipmentchecksshallbedonebyindividualclient

4. Thereshallbeappropriatetimeallocationbetweendifferentgroupsaccessingthewatertoobservesocialdistancing

5. Instructortoclientratioshallbereducedto1:6

6. Suitablecanyonsandactivitysectionsshallbeselectedforthegrouptoobservesocialdistancingwhilstonactivity

7. Ensureallsportingactivitiesaredoneindesignatedsafeareastolimitinteraction/contactwiththelocalpopulation

8. Tight canoes with limited space where clients cannotobservethecurrentMOHsocialdistancingregulationsshallNOTtobeused

4.3.7. Water Sports: Scuba Diving, Snorkelling, Kite surfing, Sailing, jet Ski, Rafting, Canoeing and Kayaking

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4.4. Professional Safaris & Services, Photographers, Tour Guides/ Leaders and Beach Operations Services (Class E) Enterprises

Allprofessionalsafariproviders,guidesandbeachoperatorsshallcomplywiththegeneralprovisionunderthisprotocolandinaddition;


2. Safariguidesshallcarrysanitizeratalltimesanditsregular use encouraged.

3. Guides and guests shall wear appropriate PPES at all times

4. AdditionaldisposablePPEsshallbemadeavailableinthevehicleforuseatalltimes

5. WastebinsshallbeavailableforthedisposalofusedPPEs

6. A contactless thermometer for checking temperature shallbemadeavailableforuseinthevehicleatalltimes

7. Maintain good personal grooming and ensure clothing properly cleaned and ironed on a daily basis

8. Ensure Vehicles used in guest transport are cleaned andsanitizedaftereverypassenger/grouptour

9. EachBeachManagementOrganization/OperatorAssociationshallappointaSafetyOfficerresponsiblefor temperature screening of beach operators and clientsbeforetheirinteraction

10. Maintainaregisterofclientstransportedorwhohaveinteractedwiththetourguides/beachoperators.

11. Maintain appropriate and reliable list of emergency contacts for rapid assistance in case of health and safety related instances.

12. Handling of cash shall be minimized or eliminated andonlinemobilepaymentorcredit/debitcardsencouraged

13. Guidebooksshallbeprovidedonrequests

14. Developandimplementauniformstandardoperatingproceduresharedamongallassociationmembers,TSV operators and companies

15. Membershiptorecognizedprofessionalassociationsis encouraged

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4.5 Tourist Mobile Service and Transport Providers– Local Air Charters, Tourist Vehicle Service & Boat Operators (Class C & E) Enterprises

TouristServiceVehicle/BoatOperatorsshallberequiredtocomplywiththegeneralprovisionthisprotocolandinaddition;


2. EnsureTSVs/Boatsaresanitizedbeforethestartof each trip and this will include cleaning and disinfectingofallsurfaces(handrails,doorhandles,tables,seatsetc.)atregulartimesinthecourseoftrip

3. Ensurevehicles/Boatsaresanitizedbetweenusesbydifferentguests/clients

4. Havehandsanitizersfreelyavailableonboardfortheguests to use throughout the journey.

5. Provideapprovedqualityfacemaskstoguestsonalltrips on need basis.

6. Touristvehicles/boatsshallnotbeallowedtomakestopoveratanyotherplaceapartfromthepre-arranged designated point or areas

1. Carry a capacity that ensures social distancing betweengueststravellingtogether

2. Themaximumrecommendedcapacitytobeobservedforeachclassofvehicleareasfollows;

a. For Minibuses, Land cruisers and similar vehiclesthecarryingcapacityshallnotexceed7passengers

b. For 23-seater Coaches, the carrying capacity shall not exceed 14 passengers

c. For 33-seater Coaches, the carrying capacity shall not exceed 20 passengers.

d. For 45-seater Coaches, the carrying capacity shall not exceed 33 passengers

e. For 56-seater Coaches, the carrying capacity shall not exceed 40 passengers

3. Ensure that all tour arrangements consider the needs ofpersonswithdisabilities

4. ChoosepartnersthatareconfirmedtocomplywithexistingGovernmentdirectivesforthesafehandlingof their guests

5. Keep a record of emergency contacts for rapid responseservicesincaseofCovid-19suspectedinstancesfromdesignatedAuthorities.

4.5.1 Tourist Service Vehicles

4.5.2 Carrying Capacity of Tourist Service Vehicles/Safari Vehicles and Boats

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1. ThatinteriorsurfaceofVehicles/boatsaresanitizedfrequently.Particularattentionshallbepaidtodisinfectingfrequentlytouchedareasandsurfacesboth internal and external such as door handles and arm rests.

2. 3rd party cleaners and car washers shall be encouragedtowearappropriatePPEs(gloves,apronsorboilersuits)

3. Guests are encouraged to bring their own water bottles.

4. Anyprovidedwaterbottlesoritemsshallbelabelledwitheachguestnametoavoidsharingorusebyanother

5. Portablefoodcontainersshallbesanitizedregularly.

6. Binoculars, telescopes and cameras shall not to be sharedandshallbesanitizedregularly.

7. Blanketsorponchosarediscouraged,however,whereprovidedforguestuse,theyshallnotbeshared,andbedisinfected/sanitizedregularly.

8. Particularattentionshallbegiventoluggagedisinfectionbeforeandafterhandling

Balloonoperatorsshallcomplywiththegeneralprovisionprescribed under part two of this protocol and airlines operationsprotocols.Inaddition,theoperatorsshalladaptthefollowingprotocols;

1. Hotairballoonflightsoperatorsshallprovideadditionalantibacterialhandsanitizerswithineachballoonforcustomersandstaffuse.

2. AppropriatePPEsshallbewornbyallstaffwhencleaningballoonbasketequipment.

3. Hotairballoonoperatorsshallobserveregularcleaningprocedures,sanitizinghightraffic/highusageareasandsurfacesbeforeandaftereveryflight,includingregularlydisinfectingallsurfacesand

equipment.

4. Hot air balloon operators shall ensure social distancingisobservedduringeachtrip.

5. Allpassengersshallfillahealthdeclarationformandavailaproofofcovid-19-freecertificatebeforebooking.

6. Binoculars, telescopes and cameras shall not to be sharedandshallbesanitizedregularly.

Blanketsorponchos,whenprovidedforguestuse,shallnotbeshared,andshallbedisinfected/sanitizedregularly.

4.5.3 Maintenance of Cleanliness of the Vehicles /Boats on trips

4.5.4 Hot air balloon operators

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1. Implementproportionatehealthcheckproceduresasappropriate according to risk assessment

2. Deepenandincreasethefrequencyofaircraftandcabin cleaning

3. Providingmasksforpassengersandcrewandensuringtheiruseduringthewholeflight

4. Implement boarding and deplaning processes that reducecontactwithotherpassengersorcrew(usefrontandreardoors)inrespectofphysicaldistancingrules

5. Limitmovementwithinthecabinduringflight

6. Simplify catering and other procedures that lower crewmovementandinteractionwithpassengers

7. Facilitate people not to sit next to each other where load factors make it possible

8. Providein-flightsanitizingtissuestopassengersandcrew members.

9. Reducethenumberofobjectsinthecabin(printedmaterialandsouvenirs)andlimithandluggage

10. Adhering to any other guidelines as may be issued by KCAAfromtimetotime

11. InadditiontotheseprotocolsAirlinesshallbeguidedbyInternationalCivilAviationOrganization(ICAO),WorldHealthOrganization,MinistryofHealth(MoH),KenyaCivilAviation(KCAA)guidelinesthatpromotehighstandardsofaviationhealthsafetytoprotectairpassengersandaviationworkers.

KenyaAirportsAuthority(KAA),Immigration,KenyaRevenueAuthority(Customs),PortHealthandallotheragenciesinvolvedinbordercontrolactivitiesshallinlinewithInternationalCivilAviationOrganization(ICAO),WorldHealthOrganization(WHO),MinistryofHealth(MoH)andKenyaCivilAviation(KCAA),promotehighstandardsofaviationhealthsafetytoprotectairpassengersandaviationworkerswhilstimplementingtheAirTravelOperationsprotocols.Inaddition,adaptthefollowing;

1. Control of unnecessary access to the airports to decongestthefacilities.Onlypassengers,airportworkers and facilitators will be allowed in the airports and terminals.

2. Routinesanitizationanddisinfectionofairportfacilitiesandequipment.Handwashingfacilitiesandsanitizersshallbeplacedstrategicallyonthepassengerdepartureandarrivalconcourses.

3. HealthScreening–PortHealthofficersshallconductpre-flightandpost-flightscreening(arrivalsanddepartures)intermsofCovid-19symptoms,bodytemperaturesandtravellinghistory.

4. Physical distancing consistent with World Health Organization(WHO)andMinistryofHealth(MOH)guidelineswithinairportfacilities.Alltheservicelevelpoints at the terminals shall be marked at a distance of at least 1.5 meters apart for social distancing for queuesandseatingarrangements

5. Promotionofcleanairintheterminalsandlounges.Terminalsandloungesshallbewellventilated.

6. PubliceducationandsensitizationonCovid-19–provisionofaccurateandtimelyinformation,useofflightinformationdisplaysystems,pamphletsandbrochures(acrosstheentirepassengerjourney).

7. UseofPersonalProtectiveEquipment(PPEs)likegloves,masks,faceshieldsbypassengersandairportworkers.

8. Prohibit:

i. Self-servicebuffetoutlets

ii. Caféseatingandmultipurposeseating

iii. Smoking areas

iv. Children play areas

9. Promotionoftouchless/contactlessprocessesandtechnology, where possible, on-line booking and check-in, security screening, purchases and payments on phone Apps

10. Healthself-declarationstosupporthealthauthoritiesin contact tracing. Passenger Locator forms and Surveillanceformsshallbefilledbytravelers

11. Sanitizationofcargoandcargofacilitiesbothatexport and import points

12. CommunicateairportCovid-19protocolstopassengers, workers, stakeholders and members of public so that they know what to expect when they travelthroughairport

4.5.5 Airline operations

4.5.6 Airport operations

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To ensure that risk of exposure to crew members through contactwithlocalpopulationisminimized,thefollowingmeasureswillapply;

1. Crewtransportationshallbedonewithaminimumseparationofoneseatbetweencrewmembers

2. The airline shall ensure that crews do not share the transport with any passengers or other airline crew

3. Attherestingfacilities(hotel)thecrewmembersshallnotbeallowedtoleavethehotelfacilityorroomsexcept for emergency reasons

4. Onlyhotelroomservicemealsanddrinkswillbeallowed

5. The crew hotels rooms are to be disinfected prior to being used

Inadditiontotheabove,whencrewmemberstravelintohighriskareas,theyshallpracticehealthself-monitoringtechniques,whichshallinclude:

1. Measuring of body temperature at least twice a day

2. Monitoringforsymptomssuchasfever,persistentcoughing,orbreathingdifficulties

3. Clearandexpeditiousreportingmeanstoinformtheoperatorofpotentialsignsofinfection

4.5.7 Management and conduct of crew at hotels

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Parkandreservemanagementshallcomplywiththegeneralprovisionunderthisprotocolandinaddition;

1. TheRangersondutyshallwelcomethevisitor,conductsecuritychecksanddirectthevisitortothescreeningdesktoundergoCOVID19precautionaryprotocols including temperature checks

2. TheHealthcarestaffshallconductscreeningcheckstoallvisitorsaccessingKWSmanagedfacilitiesanddirectvisitortotheircorrectdestination

3. TheCustomerServiceAssistant(CSA)shallensurethatPOIPOSmachines/equipment/ticketsareinorderandensurecontinuoussanitizationthroughouttheday

4. Customerservicestaffshallwelcomeandservethevisitorsandwhilemaintainingsocialdistancingatalltimes

5. Alltop-upsfortheapplicablefeestonew/existingsafari cards shall be done through Cashless payment modes(mobilepayment,Bankcards,EFTorDirectBankdeposit)asperthecustomer’srequest

6. Wherethecustomerrequiresapermanent/temporary/replacementcard,theCSAshallkeyinthecustomer’sdetailsinthesystemforissuance/loadingoftheapplicableconservationfeesontothecard

7. ThevisitorshallpresenttheticketatthePOAforentryprocessing,visitorsmatrix,vehicledetailsandtimeofentryshallberecorded

8. TheGateEntryregistershallbefilledbycustomerservicestafftoruleouttransmissionorinfections.

Themanagers,wardens,serviceprovidersandvisitorsattheranchesConservancies&OtherAttractionsitesshallberequiredtoccomplywiththegeneralprovisionunderthisprotocolandinaddition;


2. Thefacilitiesshalldevelopownpolicies/guidelinesconformingtothisprotocoltomanageguests/staffinteraction,conductandbehaviourwithanimalsinrelationtoCovid-19preventivemeasures

3. Ensuremonitoringofvisitorsandstafftoguarantee

compliancewiththephysicaldistancingrequirementsof at least 1.5 meters a part

4. Frequentlycleananddisinfectcommonlysharedsurfaces and spaces

5. Allattractionsitesandvisitorsshall,whileserving,takinganddisposingmeals,observesimilarcateringandaccommodationfacilitiesguidelineslaiddownunder part three herein

6. Allattractionsitesshallwherepossibleconducton-linepre-salesoftheirservicesandproductswherepossible

7. Visitorsshallhavespecifiedtimeslotsforvisitingandqueuemanagementpracticedtomaintainsocialdistancing

4.6.1 National Parks/reserves

4.6.2 Game Ranches, Conservancies & Other Attraction sites

National Parks/Reserves, Nature and Amusement Parks, Conservancies, GAME RANCHES, MONUMENTS, AND OTHER TOURISM ATTRACTION SITES (CLASS C & E) ENTERPRISES

4.6

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8. Touristbriefingandde-briefingareasthatallowtherequiredphysicaldistancingbetweenvisitorsshallbeset up

9. Thebriefingandde-briefingareasshallhavehandwashingfacilitieswithcleanwater,soapandsanitizerforvisitors

10. Thevisitors/touristshallberequirednottotouchsurfacesoritemswhiletouringanattractionsite

11. Thenumberofvisitorsinaspecificattractionsiteshallbestaggeredtopreventovercrowdingandensure social distancing

12. There shall be reduced number of tour guides and leadersamongagroupofvisitorstominimizenumberofinteractionsbetweenthem

13. Signageshallbepostedattheentrancetoattractionsitesadvisingonsocialdistance,hygienicwashhandprocessandanyotherCovid-19preventionmeasurestobeobservedbytheguestsandstaff.

14. VisitorsorstaffdepictingCovid-19symptomsshallbebarredfromenteringtheattractionsitesandshallbe referred to the nearest health facility or county

command centre informed

15. Aregisterofgueststotheattractionsitesshallbemaintainedandupdatedatalltimes.

16. Organizedsportingactivitiesintheprotectedareawith probability of close contacts are discouraged.

17. AdoptionofCashless/contactlesspaymentisencouraged

18. Publicwashroomsintheattractionsitesshallberegularlyandproperlycleanedandhaverunningwaterwithsoapforhandwashingatalltimes.

19. Thereshallbeapprovedwastebinsforlitter,collectionsitesandappropriatedisposalofusedfacemasks,glovesandotherPPEsitemsconformingtoMOH and WHO standards

20. EmergencycontactsforthehealthAuthoritiesshallbe prominently displayed

21. Clearsignageoutliningallowableactivities,useandenforcement shall be placed strategically

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ThevisitorsonGameDrive/NatureWalkandExcursionActivitiesshallberequiredtoccomplywiththegeneralprovisionunderprotocolandinaddition;

1. Families, tour groups and couples shall be allocated to aspecificvehicleandaguideforthedurationoftheirstay to minimize exposure to other guests and guides.

2. Allgameviewersandboatsshallhaveatleastonebottleofdisinfectanthandgel/sanitizersstrategicallypositionedtoofferguestswhileonboard.

3. Guidesandsupportstaffshallcarrytheirownhandsanitizerstomaintainhygieneduringtheactivityandwhensettingupdrinkstops.

4. Aftertheactivity,allsurfacesandobjectsusedshallbe sprayed with disinfectant i.e., car door handles, roll bars, boat railings, seats, binoculars or guide books used by guests, pouches behind the seats etc.

5. Communal containers shall be replaced with pre-packedandsealedindividualsnacksforbreakfast/sundowner stops.

6. Visiting(fullboard)safariguidesshallbebriefedtofollow these protocols

4.6.3 Game Drive /Nature Walk and Excursion Activities

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Homestays, Community/ Cultural Villages and Informal Attractions Sites

4.7

Homestaysandcommunity/culturalvillagestourist,owners,serviceprovidersshallberequiredtocomplywiththegeneralrequirementsoutlinedthisprotocolhereinand;

1. Guestsshallinformthehosthomestay,community/culturalvillageoftheirintendedvisitatleastthree(3)daysinadvancetoallowhoststoablypreparefortheirvisits.

2. Homestay/hostfamiliesconductingguesthostingshallberequiredtohavevalidcovid-19freecertificationnotmorethan14daysoldfromarecognizedgovernmentapprovedfacilityatthefirsttimeandsubsequentlymaintainCovid-19preventionguidelines prescribed by the Ministry of Health (MOH)andrelevantagencies

3. Guestshallonlybeallowedatspecifiedhomesorcommunitiesthatenableguestandhostkeeptherequiredphysicaldistanceandpracticesafehygienepractices.

4. Vulnerable persons, children and elderly members of thehostfamily/communityshallnotbeallowedtointeract with guests.

5. Guestshallhavetheirspecificutensils,furnitureitems,toiletfacilitiesandsanitizationitemsthatshallnotbeusedbymembersofthehostingfamilyorcommunity/culturalvillage

6. Unregistered/licensedhomestaysshallnotbeallowedtoreceiveand/oraccommodateguestsovernightwithinhostingcommunity/culturalvillage

7. Guestshallonlybeallowedtotouchsouveniritemsthat they purchase

8. Foodpreparationandservicedemonstrationsbycommunity/culturalvillagesshallnotbeallowed

9. InformalattractionssuchasValleyviewpointsandcurioshopsalongtouristroutesshallprovidehygieneandsanitationfacilitiesincludingrunningwaterandsoap for hand washing.

10. Greatcareshallbetakenwhenusingequipmenttoavoidsharingitemssuchasboatsandlifejacketsamong others.

11. Whereasafariguidestopsatanyinformalattraction’ssites, they shall ensure strict hygiene protocols are followedincludingfacecoveringessentialsandsanitizationbeforeandafterstopoveratthesites.

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Shops / Curios and General Vendors (CLASS E) ENTERPRISES

4.8

Shops/curiovendersshallcomplywiththegeneralprovisionunderparttwoofthisprotocoltoensureminimumcontactwithguestand;

1. Havevalidcovid-19freecertificationnotmorethan14daysoldfromarecognizedgovernmentapprovedfacilityatthefirsttimeandsubsequentlymaintainCovid-19preventionguidelinesprescribedbytheMinistryofHealth(MOH)andrelevantagencies

2. Sanitizeorwashhandsbeforeandimmediatelyafterenteringtheworkpremisesandaftertouchingitemsor surfaces

3. Guesthandsanitizers/handwashfacilitiesshallbeprovidedinstrategiclocationswithinandaroundthepremises or entrance of the premises

4. Credit card machines where used, shall be wiped with alcoholwipesbeforeandafterusebyeachguest

5. 70%alcoholsanitizerspraycanbesprayedthinlyonall items that had been touched and then allowed to evaporate(nowipingneeded).

6. Guestsshallberequiredtoproperlysanitizeand/orwashtheirhands-oninitialarrivalbeforeentrytotheshop.

7. Goods/itemsshallbepacked,cleanedandsanitizedanddeliveredtoguest’spick-uptray/trolleyortabledesignated for the purpose.

8. Staffdeliveringpackedgoods/itemsshallstandbacktwometersuntiltheguesthasretrievedthegoods/itemsdelivery.

9. Thereshallbezoningofgeneralvendors/beachtradersoperatinginacertainlocalitytoensuresocialdistancing is maintained.

10. GeneralvendorsshallbeencouragedtobelongtoanassociationwhichwillensuretheseprotocolsandMOH guidelines are followed.

11. Aregisterofgeneralvendorsoperatinginacertainlocalityshallbekeptbylocalassociationsorlocalauthoritiesforeaseintracing.

12. Unlicensedvendorsshallbebarredfromoperatingonthe beach as they may pose problems in tracing

Find more information herewww.tourism.go.ke

Magical Kenya Tourism and Travel Kenya... · 4.3.3 Adventure sports facilitators and employees 28...

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