MAF InfoCom™ Monitoring and Reporting for Cisco Unified Communications

CUCM & Jabber

Designed for Cisco UC and

Jabber, MAF InfoCom’s

ICIMS™ delivers

unparalleled visibility of your

UC consumption ensuring

your investment in time,

money and resources is

delivering the business

benefits you expected.

It is an intuitive, user driven

solution producing only

relevant information through

its customisable dashboards

and automated reports.

User Adoption

Driving consumption of the available modes of communication is key to

the successful deployment and ongoing use of UC.

Quality

On-going monitoring of call quality, SIP trunk utilisation and other network elements assists in

infrastructure support and planning.

Employee Productivity

Clear visibility will ensure correct time and resource management. Are call handling times acceptable? Who’s

calling where and when and are users abusing resources?

Cost Management

Monitoring usage and associated costs enables tighter control and highlights ROI with UC through

savings in call cost, travel expenses and time.

Presence

Presence is a powerful and efficient way of collaborating. UC Analytics

can show in real time users presence status in a simple to view real time

dashboard.

Key Features

DASHBOARD USER INTERFACE The dashboard delivers a near real-time snapshot of UC usage, which is updated every 60 seconds. Enjoy the flexibility of a user experience the way you want it, customise the position of charts and what information is displayed. Filters can be applied to the charts, ensuring that only relevant information is displayed. Click through reporting produces detailed reports with a single click.

REPORTS All reports can be scheduled to run automatically or generated on a one-off basis. Delivery is typically via email or saved to disk and can be in a variety of formats such as Excel, PDF or CSV. Standard report templates are available for user adoption, capacity planning, conferences, call carrier comparisons, costs and more. It is easy to brand the reports with logos and relevant colour scheme.

REPORT DESIGNER

The varying reporting requirements of organisations using UC means that the reporting solution must be flexible enough to reflect these diverse needs. The Report Designer allows users to define the fields displayed in reports ensuring the information is entirely relevant.

ALARMS AND MONTHLY BUDGET

An unlimited number of system alarms can be set up and delivered via email when a user defined call criteria such as low MOS, calls over a cost or duration or missed calls has been met. A monthly budget can also be set on cost or duration for a user and when this has been reached, outbound calling can automatically be barred allowing further investigation to be made.

Voice

Video

IM

Conferences

File Transfers

App Sharing

MAF InfoCom™ ICIMS™

GENERAL Developed with HTML 5, SQL and MS Reporting Tools Browser based Automated Active Directory integration and authentication Comprehensive user access security policies Support for multi tenancy environments Unlimited organisation hierarchy levels Multiple data sources including legacy PBX’s, Room Systems and mobile devices Multi-currency Phone directory

REPORTS Automated report delivery Choice of report formats: Excel, Word, PDF, CSV Chart options: Bar, pie, line or stacked bar Report Designer: User selection of reported fields Report Style: Apply company logo and colour scheme Report Builder: Comprehensive filtering and sorting Inbound, Outbound, Voice, Video, IM, Conferences, File transfer and App sharing Averages displayed and formulas applied Full Quality of Experience reporting Summary and detailed reports Standard report templates Drill through reporting

IM TRANSCRIPTS View IM conversations Search on keywords Filter on users

ALARMS Instant alerts on call costs, MOS, call duration, ring time and error ID Alert delivered by email Extension budgets for cost or duration Outbound dialling blocked when threshold met

TARIFFS Import unlimited call carrier tariffs Apply discount or mark up to carrier charges

DEPLOYMENT Available either on premise or from our cloud Installation on either physical or virtual servers

DASHBOARD Configurable dashboard user interface Updates every 60 seconds Direct filtering Single click report generation Inbound call handling, Outbound dials, Call statistics, Call type summary, Conference statistics, Gateway summary, MOS, Top destinations, Call details, Device type, Quality trend, Call details, Inbound call summary, Call distribution, Presence status Dynamic chart updates

European Headquarters Comeniusstraat 2a

1817 MS ALKMAAR The Netherlands

T :+3188-623 46 36

About us MAF InfoCom™ has almost 20 years’ experience in Call Management, Call Accounting, Telecom Expense Management, Telecom Audit, Telecom provisioning, Telecom Billing, Telecom Pricing, Telecom Cost Control and Call Logging. MAF InfoCom™ serves tens of thousands customers around the globe, in a large variety of branches. Monthly processing millions of calls, MAF InfoCom™, part of the MAF Unlimited™ Group is Europe’s No: 1 in Call Management, Call Accounting & Telecom Expense Management.

info@mafinfo.com

A MAF Unlimited™ Group Company