Maersk Line: Unlocking the full potential of social media
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17-Oct-2014 -
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Transcript of Maersk Line: Unlocking the full potential of social media
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THE NEXT STEP:
Unlocking the full potential of social media BY JONATHAN WICHMANN / @JONATHANWICH
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Dollar signs and tears
• From singular to complex
• “Detrimental not to adapt”
• “Getting the culture on board”
• Let’s look ahead
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Dollar signs and tears
• Facebook: A ROI of >1500%
• Twitter: Worth $ 1 million?
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Dollar signs and tears
• !e Clara Maersk story
• “Tears rolling down my cheeks”
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• 10 areas where it can add value
• Biggest potential in enterprise collaboration
• 20-25% productivi" improvement
Hanging out with McKinsey
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1. Communication
2. Customer service
3. Sales
4. Internal usage
Hanging out with McKinsey
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• Look, it’s a mirror!
• Humanisation and influence
• Corporate media
Communication: !e official accounts
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• Don’t manufacture
• It’s like jazz
• Lean is fun
Communication: !e official accounts
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Pinterest Instagram
Facebook LinkedIn Google+ Vimeo
Twi!er YouTube Tumblr Flickr
Least corporate
Most corporate
Mapping the platforms
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Employees
Customers
Fans
Experts
Pinterest Instagram
Facebook (global)
LinkedIn (groups)
Google+
Vimeo
Twi!er
YouTube
Tumblr Flickr
Facebook (local)
LinkedIn (news, products)
Cha!er
Cha!er (customer invite)
Maersk Line Social
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• Facebook: All-Star Team
• Twitter: News and interactions
• LinkedIn: Customers collaboration
• Google+: Business and leadership
• Instagram: Equipment
• Pinterest: Locations
Defining the platforms
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• Efficiency gains
• Other gains
• 1-2-3 social service solutions
• !e value of not responding
Customer Service: Listen and respond
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• Teaching where our customers learn
• Making use of the network
• Expertise, trust and pull
Sales: Empowering our thought leaders
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• Training and guidelines
• Generating quali" content
• Social selling
• It’s not just for Sales Reps
Sales: Empowering our thought leaders
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• 20-25% productivi" gain for knowledge workers
• Getting rid of the time wasted on emails and meetings
• Inspire – not pray nor pressure
• !e compelling purpose
Internal usage: Unlocking the full potential
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• A cultural journey
• From ‘me’ to ‘we’
• Passion, not money or power
Internal usage: Unlocking the full potential
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THANK YOU