MACC Billing Services Tom Goduto Director of Billing Services (18)

Amy Mommsen Billing Services Manager (21)Greg Stewart Billing Services Supervisor (10)Steve Turner Programming Supervisor (10)Bob Boettcher CABS Operations Manager (18)Steve Wolff Billing Operations Supervisor (9)

CABS TeamBob Boettcher - CABS Operations Manager (18)

Peggy Toxword Senior Analyst (18)Woody Welke Senior Analyst (18)

Angela Edgell Analyst (15) Tina Hatch Coordinator (10)Claire Ford Analyst (35) Suzie Ryan Coordinator (9)Gayle Haner Analyst(27) Nancy Stork Coordinator (23)Cyndi Webb Analyst(7)

Data Control/Management TeamAmy Mommsen Billing Operations Manager (21)Greg Stewart Billing Operations Supervisor (10)Briana Lally Transmit Processor II (8)Luann Madsen Q/A Technician (23)Leann McGuire Q/C Technician (12)Bobbi Brown Q/C Technician (12)Carma Jackson Q/C Technician (10)Patty Flynn Data Management Analyst (16)

Data Control MACC Receives Toll TrafficData Mediation Trending (Switch)

CIC Level Trending

Switch Traffic Review and sent to CABSRBOC Traffic Received, Reviewed, and ComparedRBOC Traffic is validated per SourceFinal Data Control ReviewCABS Billing Begins

DATA SOURCE (Switch)SWITCH Data

MACC polls your switchYou push the switch data to MACC

The files are then processed in our Data Mediation software to produce AUR data that is used for ACCESS billing.

Data Mediation Software Trending(This is a Daily Trending Process of your switch traffic)

Missing batch filesTrending Issues with your DataTraffic Gaps in your TollLong Duration CallsHigh Volume International Calls

Switch Traffic ReviewCABS Files extracted from Data MediationCABS files sent to CABS for BillingWaiting for all Sources to be received (RBOC Traffic)

Data Source (RBOC Traffic) RBOC Data is Received Files are processed Reports are generated on the number of records

and the automated validation of the number of records the vendor sent vs what MACC processed. If the counts do no match, further review is needed.

RBOC Traffic is validated per company per source(auto generated notification of discrepancies)

Five (5) days after your cut date, an edit of all data sources is run. The Billing Data Control team will validate each separate data source to prior months. The various items of validation are:

Verify date range of data. Question variance of +/- 10% per source from previous

month. Verify the number of records and MOU per source from

previous month. DDD 800s TERM

Once all sources have been verified, the company is signed off on the monthly checkoff sheet and sent to Scheduling to begin the CABS Billing for the month.

CABS ProcessingCABS TrendingAudit Trail ReviewCarrier/Customer Contact Issue Resolution

CABS Audit Trail

Revenue Assurance Tool accounting for each record from

the time it is received in the billing system until it is billed on an access

bill

Benefits of Audit Trail One-stop Report for:

INPUTS - Identification of all data source inputs to the CABS billing system presented by

Data Source EMI Record Type

NON-BILLABLE RECORDS - Detailed descriptions for records received and not billed within the CABS access billing system (wireless traffic, non-access (OCN) traffic, unanswered terminating traffic, and other non-billable traffic)

BILLABLE RECORDS Summary of Messages and Minutes of Use (MOUs) billed in CABS access billing system by Jurisdiction

Messages Current message volume is compared with previous months If trending is over a set threshold, the variance is reviewed by an analyst

Modifications Current traffic modifications are compared to previous month If trending is over a set threshold, the variance is reviewed by an analyst

MOU Current MOU volumes are compared to an average of the last four months If trending is over the company specific threshold, the variance is reviewed by an analyst Trending is split out by traffic type: Terminating, Originating and Originating 800

CABS Reports CABS reports are balanced by overall Messages, MOU and Revenue If reports do not balance, an analyst reviews

Contact with company and/or vendor is made if deemed necessary (examples: days missing in vendor file, increase or decline within the toll period and changes in traffic type).

Automated Control Checks

Verify Your BillingAccess Mart

Trending Review

DataMaster/E-DataMasterBilling Report Review

Audit Trail ReviewVerify Tariffs/Verify Circuits

Access MartTrending

https://accessmart.maccnet.com/

https://accessmart.maccnet.com/

E-DataMasterVerify tariffs/Verify Circuits

https://maccwebreporting.maccnet.com/

https://maccwebreporting.maccnet.com/

Tariff updates provided to MACC for accurate Billing

All Interconnection Agreements with Carrier(s) provided to MACC

Route or Switch Changes updated in LERG and NECA Tariff 4

Rate Disputes - How to avoid them?

Keep MACC informed of any Switch Changes

Switch Traffic should be marked Appropriately

Provide ASR from Carrier to MACC for Direct Trunks and Special Access

Provide ASR from Carrier for LD Underlining Carrier Changes

Usage Disputes - How to avoid them?

Billing Services TeamworkData Control Maintains traffic integrityData Management Maintains Toll Rating TablesCABSBillMaster

Programming

Bill Creation

Bill Fulfillment and Distribution

Dedicated TeamsQuality ControlTimelinessAutomated ProcessingResearch and Follow Up

Billing Services Customer Service

Questions/Discussion

Thank You

MACC Billing Services CABS Team Data Control/Management TeamData Control Slide Number 5Slide Number 6Switch Traffic Review CABS Files extracted from Data Mediation CABS files sent to CABS for Billing Waiting for all Sources to be received (RBOC Traffic)Data Source (RBOC Traffic)Slide Number 9Slide Number 10Slide Number 11Slide Number 12Slide Number 13CABS ProcessingSlide Number 15Slide Number 16Slide Number 17 Verify Your BillingAccess MartTrendingE-DataMasterVerify tariffs/Verify CircuitsRate Disputes - How to avoid them? Usage Disputes - How to avoid them?Billing Services TeamworkBilling Services Customer ServiceQuestions/DiscussionThank You