M3A Services Monitor, Measure, Manage and Alert

20
World ® ’1 6 M3A Services Monitor, Measure, Manage and Alert Sheila Miller, Principal Product Manager CA Technologies MFX107S MAINFRAME AND WORKLOAD AUTOMATION

Transcript of M3A Services Monitor, Measure, Manage and Alert

World®’16

M3AServicesMonitor,Measure,ManageandAlertSheilaMiller,PrincipalProductManagerCATechnologies

MFX107S

MAINFRAMEANDWORKLOADAUTOMATION

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Abstract

SheilaMillerCATechnologiesPrincipalProductManager

Organizationsarefacingagrowingskillconcernasretirementisreducingtheiravailabletechnicalworkforce.ThisreductionofskilledemployeesrepresentsalossinthelibraryofknowledgeusedtokeeptheirmissioncriticalCAIDMS™systemsupandrunning.AttendthissessionandlearnhowtheCAIDMSM3AserviceprovidesorganizationswithasimplewaytoaugmentandenhancetheirresourcestosupporttheirCAIDMSenvironments.

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Agenda

CHALLENGE,SOLUTION,BENEFITS

SERVICEOFFERINGOVERVIEW

SUMMARY

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M3AServices- Monitor,Measure,ManageandAlertAugmentandEnhanceExistingResourcestoSupportYourCAIDMS™/CADatacom®Environments

Challenge Solution Benefits

§ GrowingCADatacomandCAIDMSDBAskillconcernasretirementreducesavailabletechnicalworkforce

§ ReductionofskilledemployeesrepresentsalossinthelibraryofknowledgeusedtokeepmissioncriticalCADatacomandCAIDMSsystemsupandrunning

§ SkilledremotetechniciantoaugmentyourcurrentresourcepooltorunandmaintainyourCADatacomandCAIDMSenvironments.

§ Activitiesincludemonitoringproductionenvironments,establishingperformancebaselines,makerecommendationsasneededaroundperformancetuningDBexpansionandmore.

§ ProvidesasimplesolutiontoaugmentandenhanceyourCADatacomandCAIDMSenvironments

§ Flexibleoptionstoaugmentyourworkforcebyprovidingresourcesneededtomanageandmaintainmissioncriticalsystems

§ ProvenExperience

§ Accesstostrongresourcepool

§ Remoteaccessforlowcostalternative

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OurApproach

Establishaperformancebaselinethatisusedtomeasureandtrackproductionenvironments

Monitor DeliverdailymonitoringactivitieswithintheproductionenvironmentofyourCAMFsolution

Manage DaytodayadministrationandoperationaltasksandsystemfunctionsofyourCAMFsolution

Alert AssistancewitheventsrequiringimmediatetechnicalattentionthatprovidesintegrationofCASupportandServices

Measure

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CAM3AService

Start-upactivities § Initialinterview,inventory,performancebaselineandsitereport

DailyActivities § Reviewcurrentsystemactivity,recentactivitylogs,recenttableactivity,alertonrequiredcorrectiveactivity,andrecordactivity

MonthlyActivities § Repeatmeasurementactivities,updatesitereport

QuarterlyActivities § Reviewmaintenanceavailability

Staffing § PrimaryandbackupM3Atechnician

Internal § CASupportEngineers

External § CAPartners– TrainedandCertifiedbyCA

Coordination § Singlerepositoryfordata§ DevelopmentandsupportsynchronizedwithM3AServicetechnicians

Fee § YearlybasedretainerplusT&E

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CAM3AServices- DailyActivitiesPARTOFTHEM3ASERVICEOFFERING

PERFORMEDMONDAYTHRUFRIDAYVIAREMOTEACCESS

FOCUSEDONTHEHEALTHOFTHEMONITOREDENVIRONMENTS

SPECIFICINFORMATIONANDDATAPOINTSLOGGEDINTHEM3ASERVICEREPOSITORY

ANYRECOMMENDATIONS,ALERTSORBESTPRACTICESCOMMUNICATED

§ Analyzecurrentproductionprocessing

o Lookaterrorlogs

§ ReviewJESLoginformation

§ LookatTableactivity,“fullness”

§ Lookforanybottlenecks,waits,locks,

etc.

§ Communicateanyrequired/suggestedchanges

§ Noteanysuggestedbestpractices§ Assistinany“manage”activities§ Recordinformationindailysitelog

MeasureandMonitor

ManageandAlert

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M3AServiceProcedures

§ Welldocumentedcustomerimplementations– Sitereviews/sitemaps– Dailyactivitylogs– Changelogs

§ Makeitvisibletoall– Customer– M3Aprimarytechnician– M3Abackuptechnician– M3Amanager– Supportanddevelopment

EstablishGoodWorkingProcedures

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M3AServiceProcedures

§ PartoftheCAM3AServiceOfferingcanbedeliveredasaseparateitem

§ Targetedtoprovideadetailedtechnicalreviewofcustomerinstallationofenvironment

§ FocusedonthecontentsandoperationsoftheCADatacomMulti-UserFacility(MUF)orCAIDMSCentralVersion(CV)– ReviewisdonebyaseniorsystemsDBA– Goalistoprovideaconcisereviewoftheenvironmentaswellasrecommendationsandbest

practicesthatmaybeusedtoimproveoperationalefficiency– Whilecommentsandobservationswillbeprovidedonapplicationsaccess,thisreviewisnot

intendedasanapplicationsprogrammingreview

M3ASiteReview

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M3AServiceProceduresM3ARemoteUpgrade

§ StandardizedprocesstoutilizeCAM3Aresourcestoremotelyupgradecustomerenvironmentstothelatestrelease

– Upgradeisdoneoff-site(atCA)withtheminimumofinterruptiontothecustomer

– Allupgradeissuesresolvedoff-siteatCA

– Upgradeisscheduledtomeshwithcustomerdates

– Processrepeatedforeachenvironment§ Sysprog§ Dev§ Test/QA§ Prod

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ServicesOfferings

ManagedServices/Education Upgrades Migration

Assessments/Healthcheck/Remediation

CADatacom® ✔ ✔ ✔

CAIDMS™ ✔ ✔ ✔

CATopSecret® ✔ ✔ ✔

CAACF2™ ✔ ✔ ✔

CAEndevor® ✔ ✔ ✔

CAPanvalet®CALibrarian®

✔ ✔

CA WorkloadAutomation ✔ ✔ ✔

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CustomerSampling

M3AServicesnowavailablefor:

CAIDMS

CADatacom

CAACF2

CATopSecret

CAEndevorSCM

CAWorkloadAutomation

Amulti-nationalbank–performedCADatacomanalysisinresponsetoabusinessauditonbehalfoftheirserviceprovider,whodidnothavetherequiredexpertise.

Alargewestcoastbank–providingstaffaugmentationtofillthegapincustomer’sabilitytomanagetheirsecurityinfrastructure includingCATopSecret.

AlargeUniversity– providestaffaugmentationtofillthegapinabilitytomanageCAIDMSdatabaseinfrastructureandmentoron-sitestaff.

Alargerentalcompany–helpingtobringcustomer’sCADatacomsoftwareuptodate

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Summary- BenefitsofM3A

Sustained resourceavailability

ContinuedassistancefromCASupport

Verycompetitiverates,flexibleterms Competitivelypricedupgrades

Directcontactwithproductmanagementanddevelopment

Plannedresourceavailabilityforreducedcostandrisk

Starttakingadvantageofourdeeplyskilled,highlyexperiencedmainframetechnicianswithdecadesofoperational,developmentandimplementationknow-howfor:

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AdditionalResources

M3AServices2MinuteVideo

LinksandResources

• CAMainframeEducationandTraining

• ProgramContact:JimBrace

• Moreinformation

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