M3A Services Monitor, Measure, Manage and Alert
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Transcript of M3A Services Monitor, Measure, Manage and Alert
World®’16
M3AServicesMonitor,Measure,ManageandAlertSheilaMiller,PrincipalProductManagerCATechnologies
MFX107S
MAINFRAMEANDWORKLOADAUTOMATION
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©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.
Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.
ForInformationalPurposesOnlyTermsofthisPresentation
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Abstract
SheilaMillerCATechnologiesPrincipalProductManager
Organizationsarefacingagrowingskillconcernasretirementisreducingtheiravailabletechnicalworkforce.ThisreductionofskilledemployeesrepresentsalossinthelibraryofknowledgeusedtokeeptheirmissioncriticalCAIDMS™systemsupandrunning.AttendthissessionandlearnhowtheCAIDMSM3AserviceprovidesorganizationswithasimplewaytoaugmentandenhancetheirresourcestosupporttheirCAIDMSenvironments.
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Agenda
CHALLENGE,SOLUTION,BENEFITS
SERVICEOFFERINGOVERVIEW
SUMMARY
1
2
3
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M3AServices- Monitor,Measure,ManageandAlertAugmentandEnhanceExistingResourcestoSupportYourCAIDMS™/CADatacom®Environments
Challenge Solution Benefits
§ GrowingCADatacomandCAIDMSDBAskillconcernasretirementreducesavailabletechnicalworkforce
§ ReductionofskilledemployeesrepresentsalossinthelibraryofknowledgeusedtokeepmissioncriticalCADatacomandCAIDMSsystemsupandrunning
§ SkilledremotetechniciantoaugmentyourcurrentresourcepooltorunandmaintainyourCADatacomandCAIDMSenvironments.
§ Activitiesincludemonitoringproductionenvironments,establishingperformancebaselines,makerecommendationsasneededaroundperformancetuningDBexpansionandmore.
§ ProvidesasimplesolutiontoaugmentandenhanceyourCADatacomandCAIDMSenvironments
§ Flexibleoptionstoaugmentyourworkforcebyprovidingresourcesneededtomanageandmaintainmissioncriticalsystems
§ ProvenExperience
§ Accesstostrongresourcepool
§ Remoteaccessforlowcostalternative
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OurApproach
Establishaperformancebaselinethatisusedtomeasureandtrackproductionenvironments
Monitor DeliverdailymonitoringactivitieswithintheproductionenvironmentofyourCAMFsolution
Manage DaytodayadministrationandoperationaltasksandsystemfunctionsofyourCAMFsolution
Alert AssistancewitheventsrequiringimmediatetechnicalattentionthatprovidesintegrationofCASupportandServices
Measure
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CAM3AService
Start-upactivities § Initialinterview,inventory,performancebaselineandsitereport
DailyActivities § Reviewcurrentsystemactivity,recentactivitylogs,recenttableactivity,alertonrequiredcorrectiveactivity,andrecordactivity
MonthlyActivities § Repeatmeasurementactivities,updatesitereport
QuarterlyActivities § Reviewmaintenanceavailability
Staffing § PrimaryandbackupM3Atechnician
Internal § CASupportEngineers
External § CAPartners– TrainedandCertifiedbyCA
Coordination § Singlerepositoryfordata§ DevelopmentandsupportsynchronizedwithM3AServicetechnicians
Fee § YearlybasedretainerplusT&E
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CAM3AServices- DailyActivitiesPARTOFTHEM3ASERVICEOFFERING
PERFORMEDMONDAYTHRUFRIDAYVIAREMOTEACCESS
FOCUSEDONTHEHEALTHOFTHEMONITOREDENVIRONMENTS
SPECIFICINFORMATIONANDDATAPOINTSLOGGEDINTHEM3ASERVICEREPOSITORY
ANYRECOMMENDATIONS,ALERTSORBESTPRACTICESCOMMUNICATED
§ Analyzecurrentproductionprocessing
o Lookaterrorlogs
§ ReviewJESLoginformation
§ LookatTableactivity,“fullness”
§ Lookforanybottlenecks,waits,locks,
etc.
§ Communicateanyrequired/suggestedchanges
§ Noteanysuggestedbestpractices§ Assistinany“manage”activities§ Recordinformationindailysitelog
MeasureandMonitor
ManageandAlert
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M3AServiceProcedures
§ Welldocumentedcustomerimplementations– Sitereviews/sitemaps– Dailyactivitylogs– Changelogs
§ Makeitvisibletoall– Customer– M3Aprimarytechnician– M3Abackuptechnician– M3Amanager– Supportanddevelopment
EstablishGoodWorkingProcedures
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M3AServiceProcedures
§ PartoftheCAM3AServiceOfferingcanbedeliveredasaseparateitem
§ Targetedtoprovideadetailedtechnicalreviewofcustomerinstallationofenvironment
§ FocusedonthecontentsandoperationsoftheCADatacomMulti-UserFacility(MUF)orCAIDMSCentralVersion(CV)– ReviewisdonebyaseniorsystemsDBA– Goalistoprovideaconcisereviewoftheenvironmentaswellasrecommendationsandbest
practicesthatmaybeusedtoimproveoperationalefficiency– Whilecommentsandobservationswillbeprovidedonapplicationsaccess,thisreviewisnot
intendedasanapplicationsprogrammingreview
M3ASiteReview
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M3AServiceProceduresM3ARemoteUpgrade
§ StandardizedprocesstoutilizeCAM3Aresourcestoremotelyupgradecustomerenvironmentstothelatestrelease
– Upgradeisdoneoff-site(atCA)withtheminimumofinterruptiontothecustomer
– Allupgradeissuesresolvedoff-siteatCA
– Upgradeisscheduledtomeshwithcustomerdates
– Processrepeatedforeachenvironment§ Sysprog§ Dev§ Test/QA§ Prod
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ServicesOfferings
ManagedServices/Education Upgrades Migration
Assessments/Healthcheck/Remediation
CADatacom® ✔ ✔ ✔
CAIDMS™ ✔ ✔ ✔
CATopSecret® ✔ ✔ ✔
CAACF2™ ✔ ✔ ✔
CAEndevor® ✔ ✔ ✔
CAPanvalet®CALibrarian®
✔ ✔
CA WorkloadAutomation ✔ ✔ ✔
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CustomerSampling
M3AServicesnowavailablefor:
CAIDMS
CADatacom
CAACF2
CATopSecret
CAEndevorSCM
CAWorkloadAutomation
Amulti-nationalbank–performedCADatacomanalysisinresponsetoabusinessauditonbehalfoftheirserviceprovider,whodidnothavetherequiredexpertise.
Alargewestcoastbank–providingstaffaugmentationtofillthegapincustomer’sabilitytomanagetheirsecurityinfrastructure includingCATopSecret.
AlargeUniversity– providestaffaugmentationtofillthegapinabilitytomanageCAIDMSdatabaseinfrastructureandmentoron-sitestaff.
Alargerentalcompany–helpingtobringcustomer’sCADatacomsoftwareuptodate
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Summary- BenefitsofM3A
Sustained resourceavailability
ContinuedassistancefromCASupport
Verycompetitiverates,flexibleterms Competitivelypricedupgrades
Directcontactwithproductmanagementanddevelopment
Plannedresourceavailabilityforreducedcostandrisk
Starttakingadvantageofourdeeplyskilled,highlyexperiencedmainframetechnicianswithdecadesofoperational,developmentandimplementationknow-howfor:
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AdditionalResources
M3AServices2MinuteVideo
LinksandResources
• CAMainframeEducationandTraining
• ProgramContact:JimBrace
• Moreinformation
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