M ODULE : E VOLUTION OF N ATIONAL E G OVERNANCE P LAN Mohan Karambelkar PQR Consultancy Services...

MODULE: EVOLUTION OF NATIONAL EGOVERNANCE PLAN

Mohan Karambelkar

PQR Consultancy Services LLP

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EVOLUTION….MILESTONES

Department of Electronics - 1970 National Informatics Centre - 1977 Availability of PCs and word processing – Late 80s NICNET national satellite-based computer network

– 1987 NICNET extended to District HQ - 1990 Taskforce on IT and Software Development – 1998 Union Ministry of Information Technology – 1999 12-point minimum agenda for e-Governance –

2000 National eGovernance Plan – May 2006

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DR ABDUL J KALAM

"e-Governance has to be citizen-friendly. Delivery of services to citizens is considered a primary function of the government. In a democratic nation of over one billion people like India, e- Governance should enable seamless access to information and seamless flow of information across the state and central government in the federal set up. No country has so far implemented an e-Governance system for one billion people. It is a big challenge before us."

18th December, 2003

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VISION

“Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man."

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NEGP: KEY STAKEHOLDERS

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Apex Body( Headed by Prime Minister)

National e-Governance Advisory Board

( Headed by Minister of Communication and IT)

Apex Committee( Headed by

Cabinet Secretary)

DIT (Dept of information Technology)

NIC (National

Information Center)

NeGD(National e-Governance

Division)

NISG(National

Institute for SMART

Government )

Provincial /State Governments

Line Ministries/ Departments

NIC (National Informatics Centre)Application Development,Implementation, Standards

CCA (Controller of Certifying Agency)Digital Certification

STQCStandardsTesting Quality Certifications

ORGANIZATIONS SUPPORTING E-GOVERNANCE

•& 7 more •& 4 more

Core Infrastructure

Projects27 MMPs

NeGPPMU

CDAC (Centre For Advanced Computing)R&DLocal Language Interface

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NEGP FRAMEWORK

Web-enabled Anytime, Anywhere - Services & Information

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Internet

SDC SWAN

100,000 CSC 27 MMPs

For Service Delivery

NATIONAL e-GOVERNANCE PLAN (NeGP): Three Pillars

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STATE DATA CENTRE (SDC) Availability of ‘IT Infrastructure’ to State

Departments and Agencies Higher availability of system and data –

99.74% Guaranteed Service Levels Efficient & effective management of

Information Security related issues Dynamic Scalability Better management of security & access

control

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STATE WIDE AREA NETWORK (SWAN)

One PoP at each State/ District/ Block Headquarter

Bandwidth capacity ( ≥ 2 Mbps for each link)

Appropriate Service Level Agreement tied up with Bandwidth Service Provider/ Network Operator

Gateway to NICNET at State/UT headquarter PoP for Central Services

Connectivity to Data Centre and Disaster Recovery Centre

Network Performance Audit

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COMMON SERVICES CENTRE (CSC)

The CSC Scheme has a 3-tier implementation framework At the first (CSC) level would be the local Village Level

Entrepreneur (VLE- loosely analogous to a franchisee), to service the rural consumer in a cluster of 5-6 villages

At the second/middle level would be an entity termed the Service Centre Agency (SCA loosely analogous to a franchiser) to operate, manage and build the VLE network and business. An SCA would be identified for one or more districts (one district would cover 100-200 CSCs).

At the third level would be the agency designated by the State- the State Designated Agency (SDA) - to facilitate implementation of the Scheme within the State and to provide requisite policy, content and other support to the SCAs

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CSC ECOSYSTEM

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NEGP – APPLICATIONS AND INFRASTRUCTURE

Central, State and Integrated level Deployment & Roll-

out in Year 2012-13

Common Core and Support Infrastructure National/State Wide

Area Networks, National/State Data

Centres, CSCs Electronic Service

Delivery Gateways (Middle ware)

Year 2009-10

Mission Mode Projects Components

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IMPLEMENTATION STRATEGY

Common Support Infrastructure Governance Centralized Initiative, Decentralized

Implementation Public-Private Partnerships (PPP) model Integrative Elements Programme Approach at the National and State

levels Facilitating role of DIT Ownership of Ministries

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MISSION MODE PROJECT …1 Central Sector Passport Ministry of External Affairs/Ministry of Home Affairs Project Brief

delivering Passport Services to the citizens in a comfortable environment with wider accessibility and reliability

setting up of 77 Passport Seva Kendras (PSKs) across the country, a Data Centre and Disaster Recovery Centre, Call centre operating 18x7 in 17 languages, and a centralized nationwide computerized system for issuance of passports

Post implementation Stage

Interaction : G2C

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MISSION MODE PROJECT …2 Central Sector Immigration, Visa and Foreigner’s Registration &

Tracking (IVFRT) Ministry of External Affairs/Ministry of Home

Affairs Project brief

develop and implement a secure and integrated service delivery framework that facilitates legitimate travellers while strengthening security. The scope of the project includes 169 Missions, 77 ICPs (Immigration Check Posts), 5 FRROs (Foreigners Regional Registration Offices), and FROs (Foreigners Registration Offices) in the State/District Headquarters


Interaction: G2C

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MISSION MODE PROJECT …3 Central Sector MCA21 Ministry of Corporate Affairs Project Brief

easy and secure access to MCA services in an assisted manner for corporate entities, professionals, and general public

fully automate all processes related to enforcement and compliance of the legal requirements under the Companies Act, 1956


Interaction G2B

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MISSION MODE PROJECT …4

Central Sector Insurance Department of Banking Project Brief

facilitating customer services, automating grievance redressal mechanism and, creating a holistic database of insurance users


Interaction: G2C

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Central Sector Income Tax Ministry of Finance/Central Board of Direct Taxes Project Brief

downloading of various forms, online submission of applications for PAN and TAN, query-based services for allotment of PAN and TAN, e-filing of Income Tax Returns, e-filing of TDS returns, online payment of Taxes, issue of refunds through Electronic Clearance Scheme (ECS) and Refund Banker


Interaction G2C, G2B

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Central Sector National Citizen Database/UID Ministry of Home Affairs/Registrar General of

India (RGI)/ Planning Commission Project Brief

creating a Central database of resident information and assign a Unique Identification number to each such resident in the country, to facilitate efficient delivery of social and welfare services


Interaction G2C

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Central Sector Central Excise & Customs Department of Revenue/Central Board of Excise &

Customs Project Brief

facilitating availability of e-services related to indirect taxation for industry, importers and exporters, inbound travellers etc.

Various important e-services being offered include e-filing of Import and Export documentation, electronic processing of declarations, facilities for e-filing of Central Excise and Service Tax returns, e- registration services, digital signatures, e-payment of Customs DutiesPost implementation

Stage Interaction : G2B

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Central Sector Pensions Department of Pensions & Pensioners Welfare

and Department of Expenditure Project Brief

information on government pension rules and regulations; helps facilitating registration of pensioners' grievances; enables monitoring timely sanction of pension/gratuity; maintains a database of Pensioners and providing links to the websites of the Directorates of Pensions and the AGs of various States.Post implementation

Stage Interaction: G2C, G2E

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Central Sector Department of Banking Project Brief

convenience of "anytime, anywhere banking" to Indian customers

integration of core banking solutions of various banks, which is expected to bring in operational efficiency and reduce the time and effort involved in handling and settling transactions, thereby improving customer service and facilitating regulatory compliance

electronic Mass Payment System


Interaction : G2C

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Central Sector e-Office Department of Administrative Reforms &

Public Grievances Project Brief

efficiency in government processes and service delivery mechanisms

improving the operational efficiency of the Government by transitioning to a "Less Paper Office".

reduce turnaround time and meet the demands of the citizens charterImplementation Stage

Interaction G2E

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Central Sector Posts India Post Project Brief

Included under MMP Improving efficiencies

Implementation Stage Interaction : G2C

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CENTRAL MMP

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State Sector Land Records (NLRMP) Ministry of Rural Development Project Status

providing integrated land related information and services to citizens

Various online services provided are issue of copies of RORs, crop; irrigation details, filing and tracking of mutation cases, availability and submission of forms

Implementation Stage Interaction: G2C

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State Sector Road Transport Ministry of Road Transport & Highways Project Brief

computerize their respective transport offices (for faster and better-managed issue of vehicle registration certificates and driving licences).

Post Implementation Stage Interaction : G2C

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State Sector Agriculture Department of Agriculture & Cooperation Project Brief

Information to farmers on seeds, fertilizers, pesticides

Information to farmers on Govt. Schemes Information to farmers on Soil recommendations Information on crop management Information on weather and marketing of agriculture

produce Implementation Stage

Interaction: G2C

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State Sector Treasuries Ministry of Finance Project Brief

computerisation of treasuries involving common set of standards for seamless integration of participating agencies

Implementation StageInteraction: G2E

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State Sector Municipalities Ministry of Urban Employment and Poverty Alleviation Project Brief

To provide single window services to citizens on anytime, anywhere basis

To increase the efficiency and productivity of Urban Local Bodies (ULBs)

To develop a single, integrated view of ULB information system across all ULBs in the State

To provide timely and reliable management information relating to municipal administration for effective decision-making

To adopt a standards-based approach to enable integration with other related applications


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State Sector Gram Panchayats Ministry of Panchayati Raj Project Brief

Issue of trade licences and NoC House-related services Issue of certificates of Birth and Death, Income and

Solvency Dissemination of internal process of Panchayat

agenda, voting, and resolution Copy of proceedings of Gram Sabha and Action

Taken Report (ATR) Receipt of funds / progress report Dissemination of BPL data Implementation Stage

Interaction: G2C

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State Sector Commercial Taxes Department of Revenue (DoR ) Ministry of

Finance Project Brief

Electronic filing of returns Electronic clearance of refunds Electronic payment of tax Online dealer ledger Online issuance of CST statutory forms through

Tax Information Exchange System (TINXSYS) Facility to dealer to obtain various online

information services Implementation Stage Interaction: G2B

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State Sector Police – Crime and Criminal Tracking Network

System (CCTNS) Ministry of Home Affairs Project Brief

is aimed at facilitating the process of civil policing and law enforcement by utilizing ICT effectively. Among many other services, it will allow citizens to register and track an online complaint.


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State Sector Employment Exchanges Ministry of Labour & Employment Project Brief

e-services to employment seekers and employers.

match the requirements of employers against employee database

provide valuable guidance and career counselling to the unemployed, and facilitate online registration of vacancies by employers

Design & Development Stage Interaction: G2C

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State Sector E District Department of Information Technology

delivery of high volume, citizen-centric services at the District level such as issue of birth/death certificate, income and caste certificate, old age and widow pension etc.


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State Sector Public Distribution System (PDS) Project Brief

end-to-end project covering key functional areas such as supply chain management including allocation and utilisation reporting, storage and movement of food grains, grievance redressal and transparency portal, digitisation of beneficiary database, Fair Price Shop automation, etc


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State Sector Health Health and Family Welfare Department Project Brief

Welfare in the Mother and Child Tracking System (MCTS) programme and the Ministry envisages a more comprehensive use of ICT including for Hospital Information Systems, supply chain management for drugs and vaccines, providing ICT tools to ASHA and ANM workers, programme management of National Rural Health Mission (NRHM), etc


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MISSION MODE PROJECT …24 State Sector Education Ministry of Human Resources Development Project Brief

Administration of mid-day meals, administration of hostels, disbursement of scholarships, etc are a few examples of activities that require coordination with other agencies of the government. Several flagship schemes of the GoI – Sarva Shiksha Abhiyan, Mid-Day Meal, Rashtriya Madhayamik Shiksha Abhiyan, etc require ICT for their implementation and monitoring.

Implementation Stage Interaction: G2C:

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STATE MMPS

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Integrated Category EDI (e- Commerce) Ministry of Commerce & Industry/

Department of Commerce Project Brief

Electronic Data Interchange amongst various agencies involved in the process of Imports and Exports

Post Implementation Stage Interaction G2B

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MISSION MODE PROJECT …26 Integrated Category e-Biz Department of Industrial Policy

& Promotion / Department of Information Technology

Project Brief (G2B) services to business

entities with transparency, speed, and certainty

reducing the points of contact between business entities and Government agencies, standardizing "requirement information", establishing single-window services

Implementation Stage Interaction: G2B

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Integrated Category Common Services Centres Department of Information Technology Project Brief

the core and support infrastructure of NeGP and aims towards offering e-Governance services to rural citizens

Post Implementation Stage Interaction: G2C

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Integrated Category India Portal Department of Information Technology and

Department of Administrative Reforms & Public Grievances

Project Brief providing a single window access to information

and services of Government at all levels, in a multilingual form Post Implementation Stage

Interaction: G2C

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MISSION MODE PROJECT …29 Integrated Category National Service Delivery Gateway (NSDG ) Department of Information Technology Project Brief

providing a common interface between the service seekers and service providers (Government Department).

Post Implementation Stage

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Integrated Category e-Courts Department of Justice, Ministry of Home

Affairs Project Brief

utilizing technology for improved provisioning of judicial services to citizens.


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Integrated Category e-Procurement Ministry of Commerce & Industry/ DGS&D Project Brief

rolling-out IT-enabled procurement by Government Departments

Implementation Stage Completion Date: Mar

2010

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COMPONENTS OF NEGP

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NEGP MISSION MODE PROJECTS (MMPS)

Integrated (7)• e-Biz• EDI • India Portal• CSC • NSDG • e-Courts• e-Procurement

State (11)- 14• Agriculture• Property Registration• Land Records - NLRMP • Transport• Treasuries• Commercial Taxes• Gram Panchayats• Municipalities• Police - CCTNS• Employment Exchange• e-District

Central (9) -10• Income Tax• Central Excise • Passports/Visa• Immigration • MCA 21• National ID / UID• Pensions• e-Office• Banking• Insurance

NeGP COMPONENTS

Policies, Standards and Guidelines Infrastructure(SWAN, CSCs , SDC )Support Infrastructure

Capacity Building and Training Awareness & Assessment Technical Assistance 50

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NEED FOR LEGAL FRAMEWORK

E-Governence service delivery involves Use of Electronic Records Electronic Transactions Electronic Contracts Handling of citizen data & privacy issues Issue of Certificates electronically

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LEGAL FRAMEWORK

Legislation in Information Technology domain IT Act, 2000

Digital signatures Electronic submission of document and e-payment Define Civil wrongs, Offences (cyber crime),

punishments IT Act Amendments 2008

Electronic contract Rules under IT Act

Implication of existing Laws vis-à-vis IT practices Indian Penal Code, Indian Evidence Act, IPR

related laws (Copyright, Trademark, Patent )

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SECURITY ADDRESSED BY DIGITAL SIGNATURE

Privacy / Confidentiality Protection against access by unintended

recipients Authenticity

Proof that the sender is actually who he claims Non Repudiation

Proof that the sender has actually sent the signed message

Integrity Any changes in the original signed message

should be detected

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RANKING

India’s global ranking in The United Nations Global E-Government Survey 119 in Year 2010 125 in Year 2012 118 in Year 2014

Other countries China - 72 (2010), 78 (2012), 70 (2014) USA - 2 (2010), 5 (2012), 7 (2014) Indonesia - 109 (2010), 97 (2012), 106 (2014) Brazil - 61 (2010), 59 (2012), 57 (2014) Russian Federation - 59 (2010), 27 (2012),

27(2014)

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QUESTIONS

Contact: [email protected]

M ODULE : E VOLUTION OF N ATIONAL E G OVERNANCE P LAN Mohan Karambelkar PQR Consultancy Services...

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