M. Jae Moon Yonsei University 2009 Asia-Pacific E-Governance International Conference...
Transcript of M. Jae Moon Yonsei University 2009 Asia-Pacific E-Governance International Conference...
M. Jae MoonYonsei University
2009 Asia-Pacific E-Governance International Conference
From Government to GovernanceFrom Government to E-GovernanceFrom E-government 1.0 to E-government 2.0What’s More?◦ Service Provision ◦ Participation (Interactivity)◦ Sharing and Openness◦ Diffusion and Customization◦ Seamless…..
During the Internet boom of the late 1990s, e-government entities raced to develop Websites, and high levels of e-government spending became the norm. Spending on e-government-related initiatives has continued to grow-indeed, in 2009, the US government is expected to spend more than $71 billion on IT, of which an estimated 10 percent will be related to e-government (McKinsey, 2009)But…. E-government is not yet satisfactory and faces a plateau.New Technological Development…. Web 2.0, Web 3.0…
Reactions to E-government Officials PublicTransparency 3.56 2.93 3.1Participation 3.33 2.99 3.09National Competitiveness 3.59 3.39 3.44Accessibility 3.70 3.17 3.32Convenience 3.73 3.36 3.46Efficiency 3.60 3.23 3.34Concern about Private Info 3.08 3.52 3.39Concern about Hacking 3.29 3.58 3.50Misuse of Private info by Gov’t Officials 2.73 3.55 3.32Digital Gap 3.09 3.54 3.41Decrease in Gov’t-Citizen Contacts 3.00 3.24 3.17
More ConvenienceMore Customization (Gov’t Portal to My Portal)More Participation (Indirect Democracy to Direct Democracy)Wider Networking (Facebook, Blogging…)Wider Diffusion and More Utilization (Mash-up, Longtailing…)More Information (Information Sharing)Collective Intelligence (Wiki..)
Technologies Content Search The ease of finding information through keyword sear
ch. Link Ad-hoc guides to other relevant informationAuthoring The ability to create constantly updating content over
a platform that is shifted from being the creation of a few to being constantly updated, interlinked work. In wikis, the content is iterative in the sense that users undo and redo each other's work. In blogs, content is cumulative in that posts and comments of individuals are accumulated over time.
Tag Categorization of content by creating tags: simple, one-word user-determined descriptions to facilitate searching and avoid rigid, pre-made categories.
Extension Powerful algorithms that leverage the Web as an application platform as well as a document server.
Signals The use of RSS technology to rapidly notify users of content changes.
Osimo. 2008. WEb 2.0 in Government: Why and How? p. 13.
1995 2000 2005 2010 2015 2020
Government 1.0 Government 2.0A Government 2.0B
Web 1.0 Web 2.0A Web 2.0B
Access
Gov.-centered Citizen-centered Individual-cnetered
First-stop-shop
Top-down
One-stop-shop
Top-down/Bottom-up
My Gov
Bottom-up
Service
One-sided information
Limited information
disclosure
Supply-oriented
Digitalization of Service
Two-sided Information
Extended Information
Disclosure
Mobile Service
Integration
Interaction
Individualized
Information Provision
Real Time Information
Provision
Customized Service
Intelligent Service
Channel Wired Internet Wireless Internet Integrated Technology
Integration Task by Task Process Integration Service Integration
Key TechnologyWeb BrowserHtml, Active-X
BroadbandXML, AJAX, Tagging, RSS
Semantic Technology
Sensor Network
Wekipedia, Adsense
(Ostergaard and Hvaad, 2008)
(Ostergaard and Hvaad, 2008)
(Ostergaard and Hvaad, 2008)
1. Posting
5. Transform4. Integration
3. Transact
2. Interact
Evolution of E-gov
Big Jump
Web 2.0 Move…
Responses to E-government Characteristics Official Public AverageProvision of Opportunity for Interaction 3.31 3.20 3.23Customized Information and Service 3.19 3.16 3.17Fast Provision of Info and Service* 3.36 3.13 3.3.19Friendly to Multi Media Applications 3.40 3.40 3.40Information Update 3.47 3.23 3.29Convenience 3.43 3.28 3.32Expanding Public Opinion 3.61 3.54 3.56Interacting with the Public via E-government***
3.32 3.02 3.10
* 10% Level/ *** 1% Level
Level of Blog Activities 2.48Mobile Internet Access 2.33Level of Visit to Others’ Blog 2.55RSS Utilization Yes: 17.1%/ No 76.8%/ DK: 6.1%
Off-line Government
On-line Government: E-government 1.0
M-line GovernmentU-Government: E-government 2.0
Internal and Internal and External External ImpactsImpacts
FaceFace--toto--FaceFaceOneOne--OneOne
OneOne--toto--ManyManyManyMany--toto--ManyMany OneOne--toto--ManyMany
ManyMany--toto--ManyManyManyMany--toto--ManyManyOneOne--toto--OneOneUbiquitousUbiquitous
Government E-gov1.0 E-gov
2.0
New Architecture Paradigm for More Flexible Services and ParticipationNew Services (HousingMaps.com; Window to My Environment; ChunmanSangSang Oasis)Public Knowledge Management-GovernancepdiaMore Customized and Specific PR-Public BloggingMash-up based Public ServicesExtended and Secured Information Sharing
Phase 1(integration Networking)
•Integration & Networking of information Resources•Citizen-Centered Service•Reliable infrastructure
Phase 2(Sophisticaiton Activation)
•Increase citizen;s use of e-Service•Expand base for citizens’ participation•Build base for U-city
Phase 3(Ubiquitous City)
•Seamless information exchange•Develop contents for ubiquitous environment•Tighten security & information protection
•On & Off-line PR•Increasing civil partici
-pation•Improving accuracy of
information resources•Tighten personal
information protection
•ITA/Master plan•Cyber policy Forum•Integration of Websites
•Seoul Data Center•Seoul Internet TV•One-Click Civil Petition Service
•On & Off-line PR•Increasing civil partici-
-pation•Improving accuracy of
information resources•Tighten personal
information protection
•U-city Master plan•Strategic projects•Intelligent informationService•Safe environment for using information•pleasant and safe urban
life
(2002-2004)
(2005-2006) (2006-2010)
Phase 1(integration Networking)
•Integration & Networking of information Resources•Citizen-Centered Service•Reliable infrastructure
Phase 2(Sophisticaiton Activation)
•Increase citizen;s use of e-Service•Expand base for citizens’ participation•Build base for U-city
Phase 3(Ubiquitous City)
•Seamless information exchange•Develop contents for ubiquitous environment•Tighten security & information protection
•On & Off-line PR•Increasing civil partici
-pation•Improving accuracy of
information resources•Tighten personal
information protection
•ITA/Master plan•Cyber policy Forum•Integration of Websites
•Seoul Data Center•Seoul Internet TV•One-Click Civil Petition Service
•On & Off-line PR•Increasing civil partici-
-pation•Improving accuracy of
information resources•Tighten personal
information protection
•U-city Master plan•Strategic projects•Intelligent informationService•Safe environment for using information•pleasant and safe urban
life
(2002-2004)
(2005-2006) (2006-2010)
From Provision of Information to Provision of Service and Policy ParticipationFrom Off-line to Online and to Mobile ConnectionFrom Programs for Koreans to Those for ForeignersFrom Convenience to Competitiveness
E-Service• One-click Public
Service System• On-line Tax
System• Integrated
Reservation System
• OPEN System (Online Procedural ENhancement for Civil Applications)
.
E-governmentOf City of Seoulwww.seou.go.kr
E-Participation• Cyber Policy
Forum• ChunmanSanSa
ng Oasis (Oasis for Ten Millions’Imagination)
Citizen ParticipationCivil ApplicationsPublic Information on City GovernmentCulture and TourData and InformationSeoul PR
Citizen participation
One Click e-service
City Gov PR
Information for Citizens
Government Information
About Seoul
Proposals(Citizens, civil Servant)
Automatic Filtering(ads, swearing etc)
Classification
Providing materials
Blocks and Cancel
Evaluation (Recommended,comments etc)
Topic selection
Discussion
PetitionBusiness of
other departmentthe others
One- Click Civil
Pe tition Sys temOther Portal Service
Attendance Audit
/Reply
NetizenSANSANNURIDAN
SEOUL Gov
Proposals(Citizens, civil Servant)
Automatic Filtering(ads, swearing etc)
Classification
Providing materials
Blocks and Cancel
Evaluation (Recommended,comments etc)
Topic selection
Discussion
PetitionBusiness of
other departmentthe others
One- Click Civil
Pe tition Sys temOther Portal Service
Attendance Audit
/Reply
NetizenSANSANNURIDAN
SEOUL Gov
Proposals(Citizens, civil Servant)
Special Themes
Discussion
Netizen experts
Civil
Servant
RealizationPolicy-making
Discussion Themes by evaluations
Proposals(Citizens, civil Servant)
Special Themes
Discussion
Netizen experts
Civil
Servant
RealizationRealizationPolicy-making
Discussion Themes by evaluations
Opinions(Citizens, civil Servant)
Proposal/Discussion
Results(SMS, E-mail)
The committee for realization
MayorMayor
ExpertsExpertsCivilc
RepresentativeCivilc
Representative
The Headof department
The Headof department
CivicGroupsCivic
Groups
Internet TV
Citizens, Netizen
Opinions(Citizens, civil Servant)
Proposal/Discussion
Results(SMS, E-mail)
The committee for realization
MayorMayor
ExpertsExpertsCivilc
RepresentativeCivilc
Representative
The Headof department
The Headof department
CivicGroupsCivic
Groups
Internet TV
Citizens, Netizen
Web 2.0/ 3.0:E-gov. 2.0/3.0?
Not Necessarily New but More Creative, Customized and Wider Applications of Existing Information and Technologies
From Top-down to Bottom-up Approach
Barriers and Success Factors? Resource vs. TrustQuantitative vs. Qualitative Off-line is still important…
Good to Great!!!
Questions?
Contact InformationM. Jae MoonPhone: 82-2-2123-2959Email: [email protected]