1

Making Paper-to Digital Efficiencies Available to Every Office Worker

Edward Schmid, Vice President

Vast New Markets will Open when MFPsConnect to Applications & Document Services

2

The High Bar of Production Capture

Scan HW Scan QC Data Entry

Scanning TeamPerhaps Remote

SpecializedScan Hardware

Data Entry TeamUsually centralized

Specialized SW7/24 IT Server Support

Per-click Pricing

Scanning TeamPerhaps Remote

SpecializedScan Hardware

3

Document imaging landscape

BUSINESS PROCESS AUTOMATION

PRODUCTION

AD HOC

Back office scanning dedicated to one or a few

planned processes for scanning uniform content

Automatic indexing, routing, and data

entry

Manual indexing, routing,

and data entry

Shared by everyone for front office scanning of

mixed content for unplanned tasks

4

Automated Document Processing forEvery Office Worker

• Business opportunity: Document Automation Throughout Enterprise

– Any document process

– Any office worker

– No expensive “team” or “system”

• MFPs are the right platform

– Ubiquitous

– Office workers are used to them

– Networked

– Powerful scanning

– Large screens, keyboard becoming the norm

– eCopy ease of use/power

MFPs

NoWaiting

Any WorkProcess

Any OfficeWorker

BusinessOpportunity

5

MFP capture started with scan to e-mail

SCANE-mailFaxFolder

6

Barrier: Scanning User Experience at the Device

SCANE-mailFaxFolder

CONFUSING, HARD, VARIES BY DEVICE

7

Desktop Document Imaging

SCAN

CONSISTENT & EFFECTIVE SOLUTION INTERFACE

MERGE MODIFY

8

Move Documents into Business Applications

MODIFY

SCAN

CONNECT

MERGE

CONSISTENT & EFFECTIVE SOLUTION INTERFACE

9

The Missing Piece: Document Services

MODIFY

AUTOMATE

SCAN

CONNECT

MERGE

CONSISTENT & EFFECTIVE SOLUTION INTERFACE

10

New York City Housing Authority —Forms Processing for the Office Worker

Submit PaperChange Form

Tenant #123

Number ofDependents

Tenant #123

OCR

John Smith ?

ORACLESIEBEL

DATAAVAILABLETO HQ INREAL-TIME

Update

11

Position Your Organization

Ask yourself these four questions

1. Can your customers gain ROI doing more than scan-to-e-mail?

2. Are the workflows you offer valuable for office workers?

3. Are your MPS implementations or MFP sales competitively unique solutions or are they hardware/service focused differentiated only by lower cost?

4. Do your customers consider your MFP applications low value or are they “the way we automate document workflows”?

Scan toe-mail only

More than Scan to e-mail

Hardto Use

Easyto Use

IDEAL

EasilyDuplicated

Unique

LowValue

HighValue

IDEAL

12

Nuance

• Nuance Communications– Global company with over

4,000 employees– NASDAQ: NUAN

• Leadership– World leader in Speech Solutions

• Network Speech• Embedded Speech• Dictation and Transcription

– World leader in Document Imaging Applications• Desktop dictation, OCR, Scanning and PDF• Over 21 million registered desktop users, 100M lifetime

Rapidly Growing and Profitable(In $Millions)

13

If you want this presentation

Go to the Document Imaging Blog

http://documentimaging.typepad.com