BRINGING IT ALL TOGETHER C O M M U N I T Y R E P O R T 2 0 1 5

www.lutherwood.ca

Bill Allen

John Colangeli

TABLE OF CONTENTS

Bringing it all Together . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Celebrating Community Impact . . . . . . . . . . . . . . . . . . . . . 2

Stories of Impact

Feeling Good About Herself . . . . . . . . . . . . . . . . . . . . . . 6

Benefiting From International Experience . . . . . . . . . . . . . . . . 8

A Safe Haven From Trouble . . . . . . . . . . . . . . . . . . . . . 10

Proudly Supporting the Community . . . . . . . . . . . . . . . . . . 12

A System You Can Rely On . . . . . . . . . . . . . . . . . . . . . . 14

Staff Perspectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Your Donations Are Helping Change Lives . . . . . . . . . . . . . . . 18

Our Boards & Senior Leadership . . . . . . . . . . . . . . . . . . . . 19

Financials & Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Lutherwood is a not-for-profit health and social service organization that supports youth with mental health issues, individuals looking for employment, people at risk of being homeless and people in need of counselling. Its services are accessed by more than 15,000 clients annually in Waterloo Region and Wellington County.

BRINGING IT ALL TOGETHER

With so many pieces coming together, this has been a transformative year.

Last year, when our Board and senior leadership team identified service access and improving client experience and outcomes as Lutherwood’s most important priorities, we knew we were looking for fundamental changes that reached beyond our agency. A year later, we are seeing impressive results as you will discover in this Community Report.

For example, by more closely integrating our children’s mental health, employment and housing services, we are offering a more holistic approach that better serves those who turn to us for help. Also, our “Just About Kids” client information platform is helping clients more easily transition between programs and agencies. And our shelter diversion program is making it easier for families at risk of being homeless to find more appropriate accommodations.

In our new “lead agency” role, we are responsible to plan and implement changes to Waterloo Region’s children’s mental health system. This role moves us beyond being a service provider, to being a system administrator delivering wide-ranging services through multiple providers. Encouragingly, other agency leaders have similar transformational views and are very willing to join us as we develop a more visible, accessible and effective system.

Lutherwood is all about people. So the most inspiring aspects of our Community Report are the amazing stories of clients such as Toria, Syed and Mackenna who overcame tremendous obstacles to achieve their goals, the people behind the scenes like the Strassburger family whose long-term generosity has helped so many youth, and the wonderful staff with which it is a privilege to serve.

It is wonderful to see so many community partners, funders, donors and staff willing to work together. Because, we are the pieces that need to come together, and together we will continue to strengthen the lives of people living and working in our community.

Bill Allen Chair, Board of Governors

John Colangeli, PhD Chief Executive Officer

CELEBRATING COMMUNITY IMPACT

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Rethinking the Housing SystemAfter the province downloaded community homelessness prevention funding, the Region of Waterloo redesigned its housing stability system presenting Lutherwood with an opportunity to significantly expand its housing programs and services. Lutherwood’s Kitchener and Cambridge resource centers are now hubs for housing services providing an amalgamated Housing Counselling and Rent Fund service. The Families in Transition program – redesigned and expanded as the point of access for families seeking to enter a shelter in Waterloo Region – diverted more than 200 families from emergency shelters and rapidly re-housed over 100 families. Lutherwood implemented a Tenant Transition Program to support tenants impacted by the Region’s redesign and evaluation of supportive housing units, to access other appropriate housing and supports as needed. Finally, Lutherwood hired a Housing Specialist to work with private market landlords and make additional rental units available to individuals who experience persistent homelessness.

Easing Transitions Through PartnershipA big frustration for families accessing children’s mental health services is the need to restate their child’s issues and circumstances when they transition into another program or agency. In response, Lutherwood launched a client information system that enables multiple agencies to access and add information about clients and together with Carizon, Just About Kids (JAKs) now contains key information for clients who have received service from any of our joint children’s mental health programs. We are now adding the balance of Carizon’s children’s mental health programs so that as clients transition into Lutherwood’s youth-focused programs, their transition will be more seamless. JAKs is already improving data quality and collection efficiency while streamlining access to and transition between services for children and youth in our community.

www.lutherwood.ca

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CELEBRATING COMMUNITY IMPACT

“Kids in Emerg” Improves ServiceWhen children and youth experience a mental health crisis, they cannot wait to receive support. Grand River Hospital’s (GRH) Child and Adolescent Inpatient Psychiatric Unit (CAIP) provides intensive treatment to support these children and youth, but cannot efficiently provide this service when beds are occupied by patients that are stabilized and not completed their treatment, yet not ready to go home. Lutherwood partnered with Carizon and GRH to launch “Kids in Emerg,” an initiative to streamline the service pathway so that CAIP can move children and youth to Carizon and Lutherwood to continue the treatment while freeing up spaces to serve more patients and reduce CAIP’s wait list.

Helping Young EntrepreneursInnovation and entrepreneurship are critical to survive in today’s business world. Lutherwood partnered with the YMCA and Wilfrid Laurier University’s Schlegel Centre for Entrepreneurship to deliver a program that draws on the strengths of all three partners to help young entrepreneurs who experience barriers to finding work. Funded by Ontario’s Ministry of Economic Development, Trade and Employment, BizU offers small business workshops on market research, marketing, rules and regulations, sales and business planning. It also offers individual coaching sessions with people who have launched their own businesses. Out of the first twelve graduates, nine young entrepreneurs successfully launched a business.

Improving the Learning Environment The classroom environment at Lutherwood’s Children’s Mental Health Centre is an important aspect of supporting the mental health treatment program. However, over the years the classrooms had become cramped, tired looking and offered limited natural light. After consulting with teachers and staff, it became clear that the centre needed significant changes. Over the summer months, Lutherwood relocated its administrative staff and renovated the vacated area to transform it into a school wing that now boasts larger,

brighter and more comfortable classrooms. The move has given the youth an improved learning environment, convenient access to psychology and clinical staff and a better more supportive overall experience at Lutherwood.

Operation: ImplementationLutherwood’s Institute for Children and Youth Mental Health partnered with the Ontario Centre of Excellence for Child and Youth Mental Health to deliver a provincial learning symposium called Operation: Implementation. Seventy-five people from agencies across Ontario learned how to use implementation frameworks to increase the probability of success when implementing programs and large-scale changes. The symposium included internationally recognized researcher and keynote speaker Dr. Michelle Duda, six peer agencies that freely shared their program implementation struggles and successes, and facilitated workshops where participants shared their challenges and brainstormed solutions. The symposium was of particular interest to lead agencies.

New Training Opportunities for Clients with DisabilitiesPeople with disabilities face multiple obstacles searching for employment. Last fall, through their Ontario Disability Support Program (ODSP) the Ministry of Community & Social Services launched a pilot program to help clients with disabilities access funding to improve their employability. Lutherwood’s ACE employment program, which helps clients with disabilities and employers willing to hire people with disabilities, was selected for this initiative. Staff helped clients identify suitable training opportunities that would enable them to secure meaningful employment and after just six months, 24 clients received training such as college courses, specialized training, computer courses, first aid and food safety courses that they felt would enable them to achieve, maintain or advance in their employment. These clients expressed that their confidence, self-esteem and overall ability to contribute to the workforce had increased considerably due to this opportunity.

FEELING GOOD ABOUT HERSELF

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Toria Groves’ first day at Lutherwood’s Children’s Mental Health Centre was nerve-wracking. “I was so nervous,” she recalled. “Would the students like me, or would they bully me and gossip like all the others did?”

At previous schools, Toria had constantly battled rumours and innuendos from her peers. While some teachers openly supported her, she suspected others were judging her. Graduating into high school offered no relief as her tormentors followed. Her confidence and self-worth eroded and the once talkative teen became shyer and more withdrawn. She started skipping school to avoid the relentless torment and resorted to cutting herself to escape life’s pain.

Then Adam’s phone rang with the news that his daughter would be transferred to Lutherwood. “It was such a relief,” he remembered. “After two years on a waiting list we finally had hope.”

Her first day was “…really weird. I walked into a nine-desk classroom with big windows and lots of light,” Toria said starting to smile. “Our teacher was different; she really talked to us. I even knew one of the students.” Toria met other youth who were dealing with really difficult circumstances. Over time she learned to accept herself, value her strengths and appreciate what she had. In music therapy she had “a lot of fun expressing emotions through music” and in shop class she made a skateboard and pajama bottoms that she still wears. Most importantly, she believed in herself again. At the year-end show her confidence shone through as she sang a song about herself in front of her peers and their families.

After two semesters at Lutherwood, Toria started at a different high school. “I was nervous but it was a new start, I felt good about myself and I knew I could do it. I was happy and made a friend on the first day.” As for the future, “I want to do something with animals or be a mechanic because I like Auto class. I am getting honour roll marks in math.”

“Toria has come a long way,” observed Adam. “She is more mature, controls her emotions and deals with conflict now. She knows how to reframe and steer back to a more appropriate response. She fits in with her peers and we have a better relationship.” A beaming Toria responded “Not everyone is lucky enough to have a dad like you.”

“I have good memories of Lutherwood . They didn’t judge me; they accepted me for who I am . It was hard to leave .”

– Toria Groves

www.lutherwood.ca

BENEFITING FROM INTERNATIONAL EXPERIENCE

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Syed Quli’s steely determination, strong work ethic, positive attitude and friendly personality have served him well throughout his adventurous career.

A civil engineer by training, Syed spent more than ten years working on design, build and civil construction projects in India. While he could have comfortably (if you call working in 50°C heat comfortable) stayed for many more years, Syed moved to United Arab Emirates where he worked for six years including as an Operations Manager for an oilfield infrastructure project in Abu Dhabi. In July 2013, he and his wife Rubina decided to start their next adventure in Canada.

Settling in Guelph, Ontario, he faced the challenges many immigrants face. “It is very challenging finding work in your field when you first come to a country,” recalled Syed. “There can be issues with languages and workplace cultures, and you do not have a network of people to connect to. In my case, my engineering qualifications are not recognized here, so I took some courses and joined groups and business associations to meet professionals and get their advice.”

Despite a discouraging lack of response to almost 200 applications, Syed remained determined to find a relevant job. “Canada welcomed me and I can only truly contribute if I find work in the same field as my education and experience.”

Motivated to find even a small job in his field from which he can grow, Syed came to Lutherwood’s Guelph office. “The people at Lutherwood offered me a truly positive experience. They listened to me and offered great advice.” Through the Job Search Workshop, he learned more about the Canadian workplace, how to look for work and gained access to financial support to further his professional development. In the Mentorship program he met a local professional engineer who connected him into the local network. Extremely excited by a Construction Supervisor posting in Toronto, Syed asked Lutherwood to help him prepare for a rigorous four-part hiring process. Months later, he was selected out of 400 applicants.

Today, with his career on track, Syed volunteers at OACETT (Ontario Association of Certified Engineering Technicians and Technologists) helping students and immigrants get relevant, technical credentials. He is also working on his Project Management Professional (PMP) and Certified Engineering Technologist credentials. “I would not be successful if not for my wife, my mentor and the exceptional Lutherwood team,” he concluded.

“Local employers should consider hiring recent immigrants . We have so much to offer and are looking for a chance to earn Canadian work experience .”

– Syed Quli

www.lutherwood.ca

A SAFE HAVEN FROM TROUBLE

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Mackenna McDonell was a troubled teenager. Her relationship with her divorced parents was strained, she didn’t bother much with school, hung out with the wrong crowd and abused alcohol and drugs. At 17 years old, she was arrested – a time that she now credits as pivotal in her life.

Lutherwood’s Youth Court Worker told Mackenna about Safe Haven Shelter, an alternative to living on the street for vulnerable youth, where she could take some time to consider her situation and get the support she needed to turn her life around.

“I was terrified when I arrived at Safe Haven,” the articulate teen recalled. “It was late at night and going home was not an option. There are negative connotations to the word “shelter” so I was freaking out. But that night, the staff and other youth welcomed me. I had a warm shower, was given new PJs and my own bedroom, and then I went to bed exhausted.”

The staff help each individual develop life and social skills, attend school, access community-based services and reintegrate with their family as appropriate. “It wasn’t a holiday,” Mackenna added. “There are rules and a routine: wake up, breakfast, school, dinner and evening activities. We did everything together – we all pitched in. Some nights we just talked about whatever was on our minds which was very helpful as we could relate to each other knowing that we are not alone. There were some younger kids who had a much tougher time than I did. While at Safe Haven I got control of my life, figured things out, stopped using drugs, and the charges were dropped.”

“I loved being there. They have the most amazing staff; younger staff I could relate to and older ones who are almost motherly figures. This is more than just their jobs, they really care. They were my family for six months and I am welcome to visit anytime.”

Now an avid reader, Mackenna is free from drugs and alcohol, graduating high school, and looking forward to university and a career in health care. “I have a much better relationship with my family and love our family dinners. I have a job, plans for the future and I am happy. I am so very thankful that I ended up at Safe Haven instead of on the street.”

“Getting arrested was the lowest time in my life . Safe Haven helped me get my life on track, appreciate what I have and be responsible for my life .”

– Mackenna McDonell

www.lutherwood.ca

PROUDLY SUPPORTING THE COMMUNITY

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Being proud of who you are and what you do is the hallmark of success – a lesson not lost on the Strassburgers.

In 1949, Morgan Strassburger Sr. started a roofing business out of a three bedroom home with a pickup truck, one employee and eventually twelve children. The family business quickly outgrew the home as it expanded to offer additional products and services including insulation, siding, awnings and hardware. In 1984, the Strassburgers made their first vinyl window and since then have focused on building world-class windows and doors.

Today, Morgan’s son Bob is the President, and his daughters Kim and Lori, nephew Dana, son-in-law Alex, sister Debbie and many nieces and nephews are part of the leadership team at Strassburger Windows and Doors. When you enter the office area, their strong sense of pride and community is evident through the photos of family and company history along with the countless acknowledgments, awards and plaques they have received in appreciation for their charitable giving in Waterloo Region.

Yet their philanthropy, like their President, is quiet, humble and gracious. “Despite having a large family and a growing business, Dad always helped when and how he could,” recalls Bob. “He taught us that as a family and business, we must help our community get better and stronger.”

The Strassburgers’ first major community donation helped build a residence for troubled boys in 1967 – the start of Lutherwood. “The Strassburger family’s support has been unfailing over our 45 year history,” added Donna Buchan, Executive Director of Lutherwood Child and Family Foundation. “Their continuing support has helped countless children.”

Tragically in 2010, Bob’s brother and company Co-President Dennis died too young of a heart attack. “Dennis was a special man whose joyful personality and humour raised the spirits of people around him,” recalled Donna. “He, along with Bob, held a special place in his heart for the children with serious mental health challenges who live, learn and heal at Lutherwood. So to honour Dennis, we created Denny’s Café as a special gathering place for children, families, staff and guests, where the youth learn some basic food preparation and serving skills. To most it is their first job experience.”

Each fall, Strassburger Windows and Doors hosts their annual Dennis Strassburger Memorial Golf Tournament in support of Denny’s Café and Lutherwood’s youth. In just four years, their tournament has raised more than $120,000.

“The Strassburger family exemplifies the pride and commitment that makes people, businesses and communities strong .”

– Donna Buchan

www.lutherwood.ca

A SYSTEM YOU CAN RELY ON

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Recently, the mother of a youth struggling with his mental health shared her stressful journey into Waterloo Region’s children’s mental health system. Having gone to her son’s school, physician, a hospital and a community agency, she finally turned to the police in her desperate plea for help. She didn’t know what was wrong with her son, what community services were available or how to access those services. Sadly, this is not an uncommon experience for parents in Ontario. Fortunately, it is one that Lutherwood is changing in Waterloo Region.

Last summer, as part of its province-wide “Moving on Mental Health” initiative, the Ministry of Children and Youth Services (MCYS) identified Lutherwood as a “lead agency” responsible for making children’s mental health services in Waterloo Region better and more accessible for children and families.

As a lead agency, Lutherwood becomes responsible for identifying local children’s mental health needs, planning service delivery, funding agencies to deliver services, and building stronger connections with the education and healthcare sectors. To accomplish this, Lutherwood formed a Lead Agency Advisory Council - a team of decision-makers representing seven local agencies with MCYS-funded children’s mental health programs, MCYS, two school boards, the police and the Local Health Integration Network.

“The Lead Agency Advisory Council is an excellent opportunity for local service providers to work together to transform the system from the inside out,” said Leslie Josling, Executive Director of KW Counselling Services. “We have a unique opportunity to create an interconnected system that better meets the mental health needs of children, youth and families living in Waterloo Region.”

After creating a Vision for the system “Children, youth and families get compassionate, quality mental health supports when and where they need them,” the Council developed a Core Services Delivery Plan and a Community Mental Health Delivery Plan that reaches beyond the children’s mental health system to include the interconnections with other services that support children and youth. The Council is now engaging other health and social service providers to help improve access to and the quality of the children’s mental health system, as well as ease the transition in, through and out of the system.

“We are taking a very collaborative approach to develop a children’s mental health system that serves children and families in their time of greatest need . ”

– John Colangeli

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STAFF PERSPECTIVES

“When I started at Lutherwood’s Employment Services five years ago, I realized that careers play a vital role in shaping people’s lives. Today’s rapidly changing workplace impacts the quality of people’s lives and their sense of worth. By helping clients regain a strong sense of self and align their skills and talents to meaningful employment opportunities, I have not only helped the clients I serve but also found great satisfaction in my own life. I am very grateful to work at Lutherwood and to be a part of a caring and empathic team that shares my values and passion for helping others.”

– David Miotto

“As a community mental health coordinator, working primarily out of Cambridge, I help families find the right pathways to supporting their youth here in our community. This region has a tremendous network of supportive and resourceful professionals and I am privileged to represent Lutherwood and the contribution we make in delivering exceptional service to the community.”

– Jenni Smith

“My job as a child and youth counsellor is a privilege. Being able to work with youth everyday is a pleasure. The opportunity to listen to what each youth has to say gives me new perspectives on life each day. Simply put: my job inspires me.”

– Nick Brown

“As part of the Foundation team, I am fortunate to interact with very special people. My colleagues are committed to bringing the best of themselves and to delivering wonderful support to the people we serve. I am also inspired by the youth who live and learn at our Children’s Mental Health Centre and the members of the community who want to make a difference in their lives. I am grateful to be part of the Lutherwood family.”

– Sandra Villarraga

“Working at Betty Thompson Youth Center has provided me with new experiences and strengths which will help me become a better Child and Youth Counsellor. I have wanted to work with youth and at Lutherwood since I started my schooling. I look forward to going into work because of the positive atmosphere and because the team that I work with values my talents and respects who I am. We all care about and support each other which makes it easier to help the youth we serve to the best of our abilities.”

– Shelby Gale

“My time at Lutherwood can only be described as amazing. In the year and half that I have worked here, I have had incredible opportunities to grow my skills and advance my career. These transitions have opened my eyes to what a positive impact Lutherwood has on the community. I am truly blessed to work for such a wonderful organization.”

– Kristine Kohut

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YOUR DONATIONS ARE HELPING CHANGE LIVES

Gifts for TodayWe are grateful to the 1,888 donors who provided 4,212 donations this year, making it possible for the Lutherwood Child and Family Foundation to grant over $1.2 million to Lutherwood to support valuable programs for children and families. Here are some areas where your donations made a difference:

Children’s Mental Health Residential Treatment Services $783,567

While government funding supports basic residential treatment service, it is never enough for the depth of excellent services the children who live and learn at Lutherwood need and deserve. This year, your donations supported the specialized care from a nurse, chaplain, recreation therapist and music therapist as well as special learning and activity resources along with some core work done by our staff on a daily basis.

Community Mental Health Services $322,478

Your donations made sure that any child needing safety and support to avoid homelessness would find it at Safe Haven Shelter. As well, you helped families access counselling through Lutherwood Family Counselling Services, youth at risk of going to jail receive specialized crisis support and children and families coping with the effects of Fetal Alcohol Syndrome Disorder.

Housing and Employment Services $44,916

Families at risk of homelessness received help from you to find and maintain safe and secure housing. In addition, individuals received guidance, coaching and support to find employment and at-risk youth learned skills to start their own business.

Sharing Knowledge about Children’s Mental Health $112,474

Through your support, the Lutherwood Institute for Children and Youth Mental Health continued to share applied research and best practices across the country in a variety of ways including a symposium, speakers series and UMIND.ca.

Gifts for TomorrowSeveral gifts came to us this year through the estates of long-time friends of Lutherwood, for which we are grateful. Thank you to all of you who have included Lutherwood in your will for your commitment to helping us serve tomorrow’s generations of troubled children, ensuring hope and care will always be there.

Steps for KidsThis year, 680 friends all in one place, all for one cause, stepped and stood up against the stigma of children’s mental health at Lutherwood’s annual Steps for Kids event. We couldn’t have asked for a more beautiful day or a better result with a record $121,000 raised to support children with mental health issues.

OUR BOARDS & SENIOR LEADERSHIP

Lutherwood Board of GovernorsW.R.(Bill) Allen (Chair) Deputy Minister of Tourism (retired), Guelph

Dr. Thomas F. Cawsey Professor of Business, Wilfrid Laurier University Waterloo

Simon Chan Assistant Vice President, Strategic Initiatives, Retail Markets, Manulife, Waterloo

James Chmiel President, Erb & Erb Insurance Brokers Ltd. Kitchener

Sunny Field Wealth Advisor, Senior Pension Consultant BMO Nesbitt Burns Inc., Waterloo

Carolyn Graham Principal, Clemens Mill Public School, Cambridge

Rev. Robert Krestick Pastor (retired), Lutheran Church-Canada, Waterloo

Michelle Lantink Assistant Vice President, Retail Markets Product Support Office and Integration, Manulife Financial, Kitchener

Paul Rhodes Business Consultant, Rhodes Consulting Inc. Puslinch, Kitchener-Waterloo

Trent Robinson Businessperson (retired), Kitchener

Cynthia Sundberg Vice President, Operations & Administration, Virtual Causeway Waterloo; President, School of Rock, Kitchener-Waterloo

Ann Van Norman School Teacher (retired), Cambridge

Lutherwood Child & Family Foundation, Board of DirectorsAnn Van Norman (Chair), School Teacher (retired), Cambridge

Simon Chan, Assistant Vice President, Strategic Initiatives, Retail Markets, Manulife, Waterloo

Ian Cook, President, Cook Homes, Waterloo

Trent Robinson, Businessperson (retired), Kitchener

Dietmar Sommerfeld, Senior Vice President & Broker, CBRE Limited, Kitchener

Scott Uffelman, President, Ontario Seed Co. Limited, Waterloo

Senior LeadershipJohn Colangeli, Chief Executive Officer

Jennifer Hesson, Director of Operations Mental Health Services

Tricia Burbidge, Chief Administrative Officer

Heather Fedy, Director, Human Resources

Kathy Payette, Director, Mental Health Services

Randal Penney, Director, Lead Agency

Chris Sellers, Director, Communications, Marketing & Strategy

Sherri McDermid, Assistant Director, Employment & Housing Stability Services

Sherrie Hyde, Risk Manager

Lutherwood Child and Family FoundationDonna Buchan, Executive Director

Luther Village on the ParkRebecca Roy, Director

Margo Blayney, Director of Operations

“Relationships are so important in everything we do . Through meaningful relationships, our leaders can inspire, motivate and support our staff to achieve our vision . As we continue to embrace a responsive leadership approach, we are seeing a lasting change in employee engagement, our workplace culture and our ability to provide the best possible service to our clients .”

– Heather Fedy

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FINANCIALS & STATISTICS

Services• 15,100 clients

• 2,800 people helped with mental health concerns

• 1,571 children helped with mental health concerns

• 1,753 youth and families served through Front Door

• 939 individuals and families served by Lutherwood Family Counselling Service

• 6,968 people assisted with their employment needs

• 2,189 clients found employment through our programs

• 24,151 visits to our self-directed resource centres

• 5,021 people assisted with their housing needs

• 3,327 people accessed housing resources

• 1,584 individuals and families accessed the Rent Bank

• 1,525 individuals and families found suitable housing

• 150 families served at Child and Parent Place

• 544 youth used Safe Haven shelter

Resources• 418 employees

• 134 volunteers offering 29,201 hours

• 4,212 gifts by 1,888 donors

A guiding objective of our financial program for more than a decade has been to ensure Lutherwood is here to serve both current and future generations. Using long established principals from the business sector, we have diversified our revenue sources, diligently contained costs and embraced the social enterprise concept. While this did not make us immune to the current economic uncertainty, we are fortunate to be relatively well positioned financially so we may continue to focus our attention on helping those who turn to Lutherwood for support with mental health concerns, job loss, housing needs and other challenges in life.

Sources of FundingProvincial Government (52%)

Regional Municipality of Waterloo (7%)

Seniors’ Services (26%)

Fee for Service (7%)

Lutherwood Child and Family Foundation (4%)

Other (2%)

Federal Government (2%)

Spending by ProgramMental Health Services (36%)

Other (10%)

Seniors’ Services (24%)

Employment Services (30%)

Revenue: Ministry of Community & Social Services & Ministry of Children & Youth Services $ 5,137,344 Ministry of Children & Youth Services 2,013,783 Ministry of Training, Colleges & Universities 6,008,098 Service Canada 379,642 Regional Municipality of Waterloo 2,001,445 Ministry of Health & Long Term Care 1,195,299 Ministry of the Attorney General 337,755 Seniors’ Services 7,304,726 Lutherwood Child & Family Foundation 1,182,359 Fee for Service 1,872,282 Amortization of Deferred Contributions 571,880 Miscellaneous 552,442 28,557,055

Luther Village on the Park (managed by Lutherwood) $ 3,171,241 * Total Revenue $ 31,728,296

Expenditures: Salaries & Benefits $ 17,011,368 Cost of goods/services 496,693 Participant Costs 2,686,823 Travel 171,253 Staff Development 182,269 Building Occupancy Costs 2,136,028 Purchased Services 1,687,937 Program Expenses 1,199,027 Professional Services 157,087 Advertising & Promotion 164,850 Office Expenses 539,380 Interest 867,138 Amortization of Capital Assets 1,267,547 28,567,400

Luther Village on the Park (managed by Lutherwood) $ 3,259,974 * Total Expenses $ 31,827,374

*Balances for year-end December 31, 2014 including Capital Reserve Fund

Agency Growth - Annual Operating Revenue**

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5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

35,000,000

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

**Includes revenues from management of Luther Village on the Park

HERE WHEN YOU NEED US

Home OfficeChildren’s Mental Health CentreLutherwood Child & Family Foundation285 Benjamin Rd ., Waterloo, N2J 3Z4 519-884-1470

Front Door; Access to Child & Youth Mental Health Services1770 King St . E ., Kitchener, N2G 2P1 519-749-2932

Employment Services35 Dickson St ., Cambridge, N1R 7A6 519-623-9380165 King St E ., Kitchener, N2G 2K8 519-743-246030 Wyndham St . N ., Guelph, N1H 4E5 519-822-4141

Housing Services35 Dickson St ., Cambridge, N1R 7A6 519-622-167041 Weber St . W ., Kitchener, N2H 3Z1 519-749-2450

Lutherwood Family Counselling Services35 Dickson St ., Cambridge, N1R 7A6 519-622-1670

Betty Thompson Youth Centre41 Weber St . W ., Kitchener, N2H 3Z1 519-749-1450

Luther Village on the Park139 Father David Bauer Dr ., Waterloo, N2L 6L1 519-783-3710

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